Politicas

The following additional terms apply to Your purchase of AvePoint services:

Term and Termination

Services start once provisioned on the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your Users are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or a User terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Services are available for minimum commitment of one time, one month or (1) year. Services will auto renew for an additional one month or (1) year, unless You cancel prior to the end of the then current term.

Fees

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by the Parties. Ingram Micro, may, from time to time, in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of User’s next subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Terms of Sale and Service/Use

All services are subject to the sales terms set forth at https://br.cloud.im/legal/ and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://br.cloud.im/legal/ unless otherwise agreed to in writing by Ingram Micro and You.

All Terms of Use or Service as established by Vendor and as set forth at https://www.avepoint.com/agreements/mslsa shall apply to Your resale activity and to Your User customers, including but not limited to Your indemnity of Vendor based upon Your acts or omissions and including indemnity of Vendor for any infringement claims arising from the combination by You or Users of Vendor’s intellectual property with Your or any third party’s intellectual property. Reseller agrees to provide each User with terms of use and gain their acceptance.

The following additional terms and conditions apply to Your purchase of Check Point subscriptions and to the use of such Services by You and Your customers.

Term and Termination

Services start once provisioned through the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your customers are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or Your customer terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Fees

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. If You or Your customer exceeds the usage limits applicable to the Service subscription, You agree to pay for the fees and charges for such over usage. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by You and Ingram Micro. Ingram Micro, may, from time to time in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of the new subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Terms of Sale & Terms of Use

All purchases are subject to the sales terms set forth at https://br.cloud.im/legal and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://br.cloud.im/legal unless otherwise agreed to in writing by Ingram Micro and You.

The Services are provided by the Vendor. All terms of use and/or service as established by the Vendor and as set forth at Check Point Reseller Terms shall apply, as applicable, to Your resale activity and to You and Your customers’ use of the Services (“Terms of Use”). You covenant, represent and warrant that You will present the Terms of Use to each of Your customers and obtain their enforceable agreement to the Terms of Use before permitting them to access or use the Service. You covenant, represent and warrant that no subscription for the Services shall be activated for or used by Your customers before the customer agrees to the Terms of Use. You will track and record acceptance by Your customers of the Terms of Use and will provide such information to Ingram Micro upon request.

Ingram Micro may at any time modify these terms and conditions. You and Your customers must regularly monitor the Site for any such modifications. The modified terms and conditions will be effective immediately after it is posted on the Site. Your purchase and resale of the Services and You and Your customers’ use of the Services after any such modification will be deemed acceptance of such modification.

The following additional terms apply to Your purchase of Cirius ("Vendor") services:

1. Term and Termination

Services start once provisioned on the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your Users are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or a User terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Services are available for minimum commitment of one (1) month. Services will auto renew for an additional one month, unless You cancel prior to the end of the then current term.

2. Fees

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by the Parties. Ingram Micro, may, from time to time, in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of User's next subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

3. Terms of Sale and Service/Use

All services are subject to the sales terms set forth at https://us.cloud.im/legal/ and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://us.cloud.im/legal/ unless otherwise agreed to in writing by Ingram Micro and You.

All Terms of Use or Service as established by Vendor and as set forth at http://help.secure-messaging.com/eula. shall apply to Your resale activity and to Your User customers, including but not limited to Your indemnity of Vendor based upon Your acts or omissions and including indemnity of Vendor for any infringement claims arising from the combination by You or Users of Vendor's intellectual property with Your or any third party's intellectual property. Reseller agrees to provide each User with terms of use and gain their acceptance.

The following additional terms apply to Your purchase of Dropbox Sign (“Vendor”) services:

Term and Termination

Services start once provisioned on the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your Users are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or a User terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

All Services are available for minimum commitment of one (1) year. Services will auto renew for an additional one (1) year, unless You cancel prior to the end of the then current term.

Fees

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by the Parties. Ingram Micro, may, from time to time, in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of User’s next subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Terms of Sale and Service/Use

All services are subject to the sales terms set forth at https://br.cloud.im/legal and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://br.cloud.im/legal uunless otherwise agreed to in writing by Ingram Micro and You.

All Terms of Use or Service as established by Vendor and as set forth at Dropbox Sign Terms https://www.hellosign.com/terms Shall apply to Your resale activity and to Your User customers, including but not limited to Your indemnity of Vendor based upon Your acts or omissions and including indemnity of Vendor for any infringement claims arising from the combination by You or Users of Vendor’s intellectual property with Your or any third party’s intellectual property. Reseller agrees to provide each User with terms of use and gain their acceptance.

The following additional terms apply to Your purchase of Dropbox Sign (“Vendor”) services:

Term and Termination

Services start once provisioned on the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your Users are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or a User terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

All Services are available for minimum commitment of one (1) year. Services will auto renew for an additional one (1) year, unless You cancel prior to the end of the then current term

Fees

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. If You or Your customer exceeds the usage limits applicable to the Service Subscription, You agree to pay for the fees and charges for such over usage and understand that any renewals will default to a higher usage tier. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by the Parties. Ingram Micro, may, from time to time, in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of User’s next subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Terms of Sale and Service/Use

All purchases are subject to the sales terms set forth at https://br.cloud.im/legal and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such will be for administrative purposes only and the parties agree that the governing terms and conditions will be those set forth at https://br.cloud.im/legal unless otherwise agreed to in writing by Ingram Micro and You.

All Terms of Use or Service as established by Vendor and as set forth at Dropbox Sign Terms https://www.hellosign.com/terms Shall apply to Your resale activity and to Your User customers, including but not limited to Your indemnity of Vendor based upon Your acts or omissions and including indemnity of Vendor for any infringement claims arising from the combination by You or Users of Vendor’s intellectual property with Your or any third party’s intellectual property. Reseller agrees to provide each User with terms of use and gain their acceptance.

License types

As described in the applicable product descriptions, licenses will be sold as Signature Request Based Billing. You are responsible for understanding this license type and clearly communicating their terms to Your customers.

Licenses are based on a maximum number of Signature Requests over a given period of time. If the maximum number is reached, the customer is automatically upgraded and billed for the next tier of usage and any automatic renewal will default to the highest tier of usage reached during the previous term. A “Signature Request” is the transaction that takes place when an end user initiates a new signature process or makes a corresponding call to the Dropbox Sign APIs.

In order to use the Dropbox Sign APIs, an end user is given a unique API credentials (an “API Key”) via the registration process. You are responsible for payment for all activity associated with Your customers’ API Key, regardless of whether You or Your customer initiates or is aware of such activity.

Add On License. Additional functionality or integration with another product can be purchased. Product descriptions will specify any specific requirements or limitations relating to specific Add On License purchases (for example, some Add On Licenses are not compatible with the lowest cost Essential API licenses)."

The following additional terms and conditions apply to Your purchase of Harmony subscriptions and to the use of such Services by You and Your customers.

Term and Termination

Services start once provisioned through the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your customers are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or Your customer terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Fees

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. If You or Your customer exceeds the usage limits applicable to the Service subscription, You agree to pay for the fees and charges for such over usage. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by You and Ingram Micro. Ingram Micro, may, from time to time in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of the new subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Terms of Sale & Terms of Use

All purchases are subject to the sales terms set forth at https://br.cloud.im/legal and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://br.cloud.im/legal unless otherwise agreed to in writing by Ingram Micro and You.

The Services are provided by the Vendor. All terms of use and/or service as established by the Vendor and as set forth at Harmony Reseller Terms shall apply, as applicable, to Your resale activity and to You and Your customers’ use of the Services (“Terms of Use”). You covenant, represent and warrant that You will present the Terms of Use to each of Your customers and obtain their enforceable agreement to the Terms of Use before permitting them to access or use the Service. You covenant, represent and warrant that no subscription for the Services shall be activated for or used by Your customers before the customer agrees to the Terms of Use. You will track and record acceptance by Your customers of the Terms of Use and will provide such information to Ingram Micro upon request.

Ingram Micro may at any time modify these terms and conditions. You and Your customers must regularly monitor the Site for any such modifications. The modified terms and conditions will be effective immediately after it is posted on the Site. Your purchase and resale of the Services and You and Your customers’ use of the Services after any such modification will be deemed acceptance of such modification.

The following additional terms apply to Your purchase of HelloSign (“Vendor”) services:

Term and Termination

Services start once provisioned on the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your Users are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or a User terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

All Services are available for minimum commitment of one (1) year. Services will auto renew for an additional one (1) year, unless You cancel prior to the end of the then current term

Fees

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. If You or Your customer exceeds the usage limits applicable to the Service Subscription, You agree to pay for the fees and charges for such over usage and understand that any renewals will default to a higher usage tier. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by the Parties. Ingram Micro, may, from time to time, in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of User’s next subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Terms of Sale and Service/Use

All purchases are subject to the sales terms set forth at https://br.cloud.im/legal/ and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such will be for administrative purposes only and the parties agree that the governing terms and conditions will be those set forth at https://br.cloud.im/legal/ unless otherwise agreed to in writing by Ingram Micro and You.

All Terms of Use or Service as established by Vendor and as set forth at HelloSign Terms shall apply to Your resale activity and to Your User customers, including but not limited to Your indemnity of Vendor based upon Your acts or omissions and including indemnity of Vendor for any infringement claims arising from the combination by You or Users of Vendor’s intellectual property with Your or any third party’s intellectual property. Reseller agrees to provide each User with terms of use and gain their acceptance.

License types

As described in the applicable product descriptions, licenses will be sold as Signature Request Based Billing. You are responsible for understanding this license type and clearly communicating their terms to Your customers.

Licenses are based on a maximum number of Signature Requests over a given period of time. If the maximum number is reached, the customer is automatically upgraded and billed for the next tier of usage and any automatic renewal will default to the highest tier of usage reached during the previous term. A “Signature Request” is the transaction that takes place when an end user initiates a new signature process or makes a corresponding call to the HelloSign APIs.

In order to use the HelloSign APIs, an end user is given a unique API credentials (an “API Key”) via the registration process. You are responsible for payment for all activity associated with Your customers’ API Key, regardless of whether You or Your customer initiates or is aware of such activity.

Add On License. Additional functionality or integration with another product can be purchased. Product descriptions will specify any specific requirements or limitations relating to specific Add On License purchases (for example, some Add On Licenses are not compatible with the lowest cost Essential API licenses).

The following additional terms and conditions apply to Your purchase of IBM’s (“Vendor”) subscriptions (“Services”) and to the use of such Services by You and Your customers.

Term and Termination

Services start once provisioned through the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your customers are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or Your customer terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Services are available for minimum commitments of one (1) month. Services will auto renew for an additional one month period, unless You cancel the Services ninety (90) business days prior to the expiration of the term commitment for the selected Service.

Fees

The fees payable to Ingram Micro for the Services (“ Fees”) are outlined in the ordering process, set forth in Your control panel in the Site and/or as provided to You in writing by an Ingram Micro sales representative. If applicable, discount schedules will be provided in writing by an Ingram Micro sales representative.

You agree to pay the Fees for the Services. If You or Your customer exceeds the usage limits applicable to the Service subscriptions, You agree to pay for all fees and charges applicable for such over usage which will be considered part of the Fees.

Ingram Micro, may, from time to time in its sole discretion, change the Fees. Any increase in the Fees will take effect for new Service subscriptions and at the beginning of the next subscription term (e.g., for subscription renewals or extensions). Ingram Micro will notify You of any Fee changes by updating the Site, by sending notice by e-mail or regular mail, or by otherwise notifying You as agreed in writing.

Territory Restriction

You may only resell and/or market the Services in Brazil.

You and Your customers warrant that they: (a) will comply with import, export, and economic sanction laws and regulations, including those of the United States that prohibit or restrict the export, re-export, or transfer of products, technology, services, or data, directly or indirectly to or for certain countries, end uses, and end users; and (b) will secure all necessary clearance requirements, export and import licenses and exemptions and make all proper filings.

Support

Ingram Micro, its affiliates and/or their subcontractors will provide You with technical support for Services. Your requests for support should be submitted directly to Ingram Micro and not to Vendor.

Vendor will provide all support to Your customers for the Services as per the SD (defined below).

Vendor is not responsible for and disclaims all liabilities for any claims related to any technical support provided by You, Ingram Micro, its affiliates, and/or their subcontractors.

Terms of Sale & Terms of Use

Unless otherwise agreed to in writing signed by You and Ingram Micro, all orders are subject to the sales terms set forth at https://br.cloud.im/legal and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. Capitalized terms used but not defined herein have the meaning given to that term in the General Terms of Service.

The Services are provided by the Vendor. All of the following terms of use and/or service are established by the Vendor (the “Terms of Use”):

The Cloud Services Agreement, which can be found at: https://www-05.ibm.com/support/operations/zz/en/terms.html
The following Services Description(s), the latest version of which can be found at: http://www-03.ibm.com/software/sla/sladb.nsf/sla/sd : The attached Service Description (“SD”) Link referenced may be superseded by a more recent SD after this contract is executed. The latest version of the published SD will be the SD of record. IBM Cloud Base SD: https://ibm.biz/BdYgtu MaaS360: https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6741-11/$file/i126-6741-11_09-2017_en_US.pdf
The Services Description Addendum, which can be found at: https://public.dhe.ibm.com/common/ssi/ecm/ep/en/ep212349usen/EP212349USEN.PDF

The Terms of Use shall apply to Your customers’ use of the Services. You covenant, represent and warrant that You will present the Terms of Use to each of Your customers and obtain their enforceable agreement to the Terms of Use before permitting them to access or use the Service. You covenant, represent and warrant that no subscription for the Services shall be activated for or used by Your customers before the customer agrees to the Terms of Use. You will track and record acceptance by Your customers of the Terms of Use and will provide such information to Ingram Micro upon request.

Ingram Micro may at any time modify these terms and conditions. You and Your customers must regularly monitor the Site for any such modifications. The modified terms and conditions will be effective immediately after it is posted on the Site. Your purchase and resale of the Services and You and Your customers’ use of the Services after any such modification will be deemed acceptance of such modification.

The following additional terms and conditions apply to Your order of Ingram Micro (“Vendor”) Azure Expert Services (“Services”) subscriptions.

Term and Termination

Services start once provisioned through the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. one or more of Your customers are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or Your customer terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Services are available for minimum commitment periods as outlines in the order process and that appear on the Site. Services will not automatically renew.

Fees

You agree to pay the fees and charges for the Services as outlined in the order process and that appear on the Site, as may be amended from time to time. If You or Your customer exceeds the usage limits applicable to the Service subscription, You agree to pay for the fees and charges for such over usage. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by You and Ingram Micro. Ingram Micro, may, from time to time in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of the new subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Territory Restriction

You may only resell and/or market the Services in Brazil.

Terms of Sale & Terms of Use

All orders are subject to the sales terms set forth at https://br.cloud.im/legal and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://br.cloud.im/legal unless otherwise agreed to in writing by Ingram Micro and You.

The Services are provided by the Ingram Micro. Ingram Micro’s terms of service available at https://br.cloud.im/legal/im-iaas-expert-tos.aspx will apply to Your customers’ use of the Services (“Terms of Service”). You covenant, represent and warrant that You will present the Terms of Service to each of Your customers and obtain their enforceable agreement to the Terms of Service before permitting them to order, access or use the Service. You covenant, represent and warrant that no subscription for the Services will be activated for or used by Your customers before the customer agrees to the Terms of Service. You will track and record acceptance by Your customers of the Terms of Service and will provide such information to Ingram Micro upon request.

Ingram Micro may at any time modify these terms and conditions. You and Your customers must regularly monitor the Site for any such modifications. The modified terms and conditions will be effective immediately after it is posted on the Site. Your purchase and resale of the Services and You and Your customers’ use of the Services after any such modification will be deemed acceptance of such modification.

The following additional terms and conditions apply to Your order of Ingram Micro (“Vendor”) Azure Security Services (“Services”) subscriptions.

Term and Termination

Services start once provisioned through the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. one or more of Your customers are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or Your customer terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Services are available for minimum commitment periods as outlines in the order process and that appear on the Site. Services will not automatically renew.

Fees

You agree to pay the fees and charges for the Services as outlined in the order process and that appear on the Site, as may be amended from time to time. If You or Your customer exceeds the usage limits applicable to the Service subscription, You agree to pay for the fees and charges for such over usage. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by You and Ingram Micro. Ingram Micro, may, from time to time in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of the new subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Territory Restriction

You may only resell and/or market the Services in Brazil.

Terms of Sale & Terms of Use

All orders are subject to the sales terms set forth at https://br.cloud.im/legal and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://br.cloud.im/legal unless otherwise agreed to in writing by Ingram Micro and You.

The Services are provided by the Ingram Micro. Ingram Micro’s terms of service available at https://br.cloud.im/legal/im-iaas-sec-tos.aspx will apply to Your customers’ use of the Services (“Terms of Service”). You covenant, represent and warrant that You will present the Terms of Service to each of Your customers and obtain their enforceable agreement to the Terms of Service before permitting them to order, access or use the Service. You covenant, represent and warrant that no subscription for the Services will be activated for or used by Your customers before the customer agrees to the Terms of Service. You will track and record acceptance by Your customers of the Terms of Service and will provide such information to Ingram Micro upon request.

Ingram Micro may at any time modify these terms and conditions. You and Your customers must regularly monitor the Site for any such modifications. The modified terms and conditions will be effective immediately after it is posted on the Site. Your purchase and resale of the Services and You and Your customers’ use of the Services after any such modification will be deemed acceptance of such modification.

The following additional terms and conditions apply to Your order of Ingram Micro (“Vendor”) Cost Optimization Services (“Services”) subscriptions.

Term and Termination

Services start once provisioned through the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. one or more of Your customers are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or Your customer terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Services are available for minimum commitment periods as outlines in the order process and that appear on the Site. Services will not automatically renew.

Fees

You agree to pay the fees and charges for the Services as outlined in the order process and that appear on the Site, as may be amended from time to time. If You or Your customer exceeds the usage limits applicable to the Service subscription, You agree to pay for the fees and charges for such over usage. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by You and Ingram Micro. Ingram Micro, may, from time to time in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of the new subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Territory Restriction

You may only resell and/or market the Services in Brazil.

Terms of Sale & Terms of Use

All orders are subject to the sales terms set forth at https://br.cloud.im/legal and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://br.cloud.im/legal unless otherwise agreed to in writing by Ingram Micro and You.

The Services are provided by the Ingram Micro. Ingram Micro’s terms of service available at https://br.cloud.im/legal/im-iaas-cos-tos.aspx/ will apply to Your customers’ use of the Services (“Terms of Service”). You covenant, represent and warrant that You will present the Terms of Service to each of Your customers and obtain their enforceable agreement to the Terms of Service before permitting them to order, access or use the Service. You covenant, represent and warrant that no subscription for the Services will be activated for or used by Your customers before the customer agrees to the Terms of Service. You will track and record acceptance by Your customers of the Terms of Service and will provide such information to Ingram Micro upon request.

By entering this Agreement, you acknowledge that your use of the CloudCheckr services is subject to the CloudCheckr Terms of Service, a separate agreement between you and CloudCheckr, a current version of which is located here https://cloudcheckr.com/end-user-license-agreement/

Ingram Micro may at any time modify these terms and conditions. You and Your customers must regularly monitor the Site for any such modifications. The modified terms and conditions will be effective immediately after it is posted on the Site. Your purchase and resale of the Services and You and Your customers’ use of the Services after any such modification will be deemed acceptance of such modification.

The following additional terms and conditions apply to Your order of Ingram Micro (“Vendor”) IaaS Managed Services (“ Services”) subscriptions.

Term and Termination

Services start once provisioned through the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. one or more of Your customers are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or Your customer terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Services are available for minimum commitment periods as outlines in the order process and that appear on the Site. Services will not automatically renew.

Fees

You agree to pay the fees and charges for the Services as outlined in the order process and that appear on the Site, as may be amended from time to time. If You or Your customer exceeds the usage limits applicable to the Service subscription, You agree to pay for the fees and charges for such over usage. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by You and Ingram Micro. Ingram Micro, may, from time to time in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of the new subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Territory Restriction

You may only resell and/or market the Services in the Brazil.

Terms of Sale & Terms of Use

All purchases are subject to the sales terms set forth at https://br.cloud.im/legal and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://br.cloud.im/legal unless otherwise agreed to in writing by Ingram Micro and You.

The Services are provided by the Ingram Micro. Ingram Micro’s terms of service available at https://br.cloud.im/legal/im-iaas-managed-tos.aspx/ will apply to Your customers’ use of the Services (“Terms of Service”). You covenant, represent and warrant that You will present the Terms of Service to each of Your customers and obtain their enforceable agreement to the Terms of Service before permitting them to order, access or use the Service. You covenant, represent and warrant that no subscription for the Services will be activated for or used by Your customers before the customer agrees to the Terms of Service. You will track and record acceptance by Your customers of the Terms of Service and will provide such information to Ingram Micro upon request.

Ingram Micro may at any time modify these terms and conditions. You and Your customers must regularly monitor the Site for any such modifications. The modified terms and conditions will be effective immediately after it is posted on the Site. Your purchase and resale of the Services and You and Your customers’ use of the Services after any such modification will be deemed acceptance of such modification.

The following additional terms and conditions apply to Your purchase of Adar Inc. (“Vendor”) Nerdio (“Services”) and to the use of such Services by You and Your customers.

Term and Termination

Services start once provisioned through the Ingram Micro Cloud Marketplace (“Marketplace” or the “Site”). You may cancel the Services through the Marketplace so long as no Service commitments are active hereunder (i.e., You or one or more of Your customers are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or Your customer terminates its use of a Service prior to the expiration of the term commitment for the selected Service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Services are available for minimum commitment of one (1) month. Services will auto renew for an additional one (1) month unless You cancel the Services at least one (1) business day prior to the expiration of the term commitment for the selected Service.

Fees

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. If You or Your customer exceeds the usage limits applicable to the Service subscription, You agree to pay for the fees and charges for such over usage. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by You and Ingram Micro. Ingram Micro, may, from time to time in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of the new subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Territory Restriction

You may only resell and/or market the Services in Brazil.

Terms of Sale & Terms of Use

All purchases are subject to the sales terms set forth at https://br.cloud.im/legal/ and service setup information, including but not limited to pricing, (where applicable) set forth in the Marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, Your order will be used for administrative purposes only and the parties agree that the governing terms and conditions are those set forth at https://br.cloud.im/legal/ unless otherwise agreed to in writing by Ingram Micro and You.

The Services are provided by the Vendor. All terms of use and/or service as established by the Vendor and as set forth at https://getnerdio.com/terms-and-conditions/ apply, as applicable, to Your resale activity and to You and Your customers’ use of the Services (“Terms of Use”). You covenant, represent and warrant that You will present the Terms of Use to each of Your customers and obtain their enforceable agreement to the Terms of Use before permitting them to access or use the Service. You covenant, represent and warrant that no subscription for the Services will be activated for or used by Your customers before the customer agrees to the Terms of Use. You will track and record acceptance by Your customers of the Terms of Use and will provide such information to Ingram Micro upon request.

Ingram Micro may at any time modify these terms and conditions. You and Your customers must regularly monitor the Site for any such modifications. The modified terms and conditions will be effective immediately after it is posted on the Site. Your purchase and resale of the Services and You and Your customers’ use of the Services after any such modification constitutes acceptance of any such modifications.

The following additional terms and conditions apply to Your purchase of Proofpoint, Inc.’s (“Vendor”) services (“Services”) subscriptions and to the use of such Services by You and Your customers.

Term and Termination

Services start once provisioned through the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your customers are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or Your customer terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Services are available for minimum commitment of one month. Services will auto renew for additional one month terms, unless You cancel the Services ten (10) business days prior to the expiration of the term commitment for the selected Service.

Fees

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. If You or Your customer exceeds the usage limits applicable to the Service subscription, You agree to pay for the fees and charges for such over usage. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by You and Ingram Micro. Ingram Micro, may, from time to time in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of the new subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Territory Restriction

You may only resell and/or market the Services in Brasil.

Terms of Sale & Terms of Use

All purchases are subject to the sales terms set forth at https://br.cloud.im/legal and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace (“Terms of Sale”). For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://br.cloud.im/legal unless otherwise agreed to in writing by Ingram Micro and You.

The Services are provided by the Vendor. All terms of use and/or service as established by the Vendor in the form of an end user license agreement are available at the Vendor console for review prior to registration for the Vendor service and shall apply, as applicable, You and Your customers’ use of the Services, and to Your resale activity related thereto (“End User License Agreement” or “EULA”). You covenant, represent and warrant that You will present the EULA to each of Your customers and obtain their enforceable agreement to the EULA before permitting them to access or use the Service. You covenant, represent and warrant that no subscription for the Services shall be activated for or used by Your customers before the customer agrees to the EULA. You will track and record acceptance by Your customers of the EULA and will provide such information to Ingram Micro upon request.

Ingram Micro may at any time modify these terms and conditions. You and Your customers must regularly monitor the Site for any such modifications. The modified terms and conditions will be effective immediately after it is posted on the Site. Your purchase and resale of the Services and You and Your customers’ use of the Services after any such modification will be deemed acceptance of such modification.

Additional Terms and Conditions for QS Solutions

The following additional terms and conditions apply to Your purchase of QS Solutions Services:

Term and Termination

Services start once provisioned on the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your Users are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or a User terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Services are available for minimum commitment of one time, one month or (1) year. Services will auto renew for an additional one month or (1) year, unless You cancel prior to the end of the then current term.

Fees and Taxes

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. Ingram Micro may, from time to time in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of new subscriptions, not affecting the existing ones. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Terms of Sale and Terms of Use

All purchases are subject to the sales terms set forth in the Ingram Micro General Terms of Service, as well as service setup information set forth in the Site, including but not limited to pricing (where applicable). For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth in the Ingram Micro General Terms of Service unless otherwise agreed to in writing by Ingram Micro and You.

The Services are provided by Vendor.

All terms of use and/or service ("Terms of Use") are established by Vendor and as set forth at https://qssolutions.cloud/terms-conditions/ shall apply to Your resale activity and to Your User customers, including but not limited to Your indemnity of Vendor based upon Your acts or omissions and including indemnity of Vendor for any infringement claims arising from the combination by You or Users of Vendor’s intellectual property with Your or any third party’s intellectual property. Reseller agrees to provide each User with terms of use and gain their acceptance.

The following additional terms apply to Your purchase of TeamViewer (“Vendor”) services:

Term and Termination

Services start once provisioned on the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your Users are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or a User terminates its use of a Service prior to the expiration of the term commitment for the selected service, you will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment. If cancelled, the service cannot be reactivated. The Vendor offers a 7-days full refund policy in case of cancellation on new orders (starting on the day the order is placed).

All Services are available for minimum commitment of one (1) year. Services will auto renew for an additional one (1) year, unless You cancel at least 28 days prior to the end of the then current term.

Fees

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by the Parties. Ingram Micro, may, from time to time, in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of User’s next subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Terms of Sale and Service/Use

All services are subject to the sales terms set forth at https://br.cloud.im/legal/ and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://br.cloud.im/legal/ unless otherwise agreed to in writing by Ingram Micro and You.

All Terms of Use or Service as established by Vendor and as set forth Shall apply to Your resale activity and to Your User customers, including but not limited to Your indemnity of Vendor based upon Your acts or omissions and including indemnity of Vendor for any infringement claims arising from the combination by You or Users of Vendor’s intellectual property with Your or any third party’s intellectual property. Reseller agrees to provide each User with terms of use and gain their acceptance.

The following additional terms apply to Your purchase of Trend Micro ("Vendor") services:

Term and Termination

Services start once provisioned on the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your Users are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or a User terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Services are available for minimum commitment of one (1) month. Services will auto renew for an additional one month, unless You cancel prior to the end of the then current term.

Fees

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by the Parties. Ingram Micro, may, from time to time, in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of User's next subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Terms of Sale and Service/Use

All services are subject to the sales terms set forth at https://br.cloud.im/legal/ and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://br.cloud.im/legal/ unless otherwise agreed to in writing by Ingram Micro and You.

All Terms of Use or Service as established by Vendor and as set forth at https://www.trendmicro.com/pt_br/about/legal.html#t4. shall apply to Your resale activity and to Your User customers, including but not limited to Your indemnity of Vendor based upon Your acts or omissions and including indemnity of Vendor for any infringement claims arising from the combination by You or Users of Vendor's intellectual property with Your or any third party's intellectual property. Reseller agrees to provide each User with terms of use and gain their acceptance.

The following additional terms and conditions apply to your activation and use of the Ingram Micro Seamless Move service (“Seamless Move”). Any references to “you” or “your” in these Terms are references to the company which you represent and which is going to use the Services.

Terms of Sale & Terms of Use

All purchases are subject to the sales terms set forth at https://br.cloud.im/legal (the “Site”) and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at the Site unless otherwise agreed to in writing by Ingram Micro and You.

Additional Terms

In addition to these Terms, your use of Seamless Move may initiate transfer, import, migration, or other order types on your behalf for Adobe VIP or Adobe Cloud (“Adobe”) services, and Microsoft CSP or Microsoft NCE (“Microsoft”) services. You hereby acknowledge that you have read and accepted the Additional Terms associated for Adobe located at https://br.cloud.im/legal/adobe-cloud-terms.aspx and Microsoft located at https://br.cloud.im/legal/microsoft-csp-terms.aspx and Dropbox located at https://br.cloud.im/legal/dropbox-terms.aspx/.

Product Description

Seamless Move will allow you to transfer or import your customer's Adobe or Microsoft subscription into a customer account in Ingram Micro Xvantage or the Cloud Marketplace, subsequently enabling all of the features and functions available for subscription management and billing. For Adobe subscriptions, this may include the transfer of subscriptions from the Adobe VIP program to the Adobe VIP Marketplace program, as well as the import of the subscription into the specified customer account. For Microsoft subscriptions, this will include only the import of the subscription to the specified customer account.

Reseller Responsibilities

You are solely responsible for the accuracy, quality, integrity, and reliability of all data provided through Seamless Move. You must ensure that all data meets these standards and is maintained and corrected as necessary, including the accurate mapping of customer subscription information to the corresponding customer account.

Future Modifications

Ingram Micro may at any time modify these terms and conditions. You and Your customers must regularly monitor the Site for any such modifications. The modified terms and conditions will be effective immediately after it is posted on the Site. Your purchase and resale of the Services and You and Your customers’ use of the Services after any such modification will be deemed acceptance of such modification.

LEIA CUIDADOSAMENTE: AUTODESK LICENCIA ESTE SOFTWARE E OUTROS MATERIAIS LICENCIADOS A VOCÊ SOMENTE MEDIANTE A ACEITAÇÃO DE TODOS OS TERMOS CONTIDOS OU MENCIONADOS NESTE CONTRATO.

Se você adquiriu uma ASSINATURA de qualquer material da AutodeSk, os termos disponíveis em https://www.autodesk.com/terms ("Termos Atuais de Assinatura") APLICAM-SE A ESSA ASSINATURA. Neste caso, ao selecionar o botão "Eu aceito" ("I accept") ou outro botão ou mecanismo criado para manifestar sua aceitação, ou mediante instalação, download, acesso, cópia ou uso de todo ou parte dos Materiais da Autodesk, você reconhece e concorda que (i) você leu e aceita os Termos Atuais de Assinatura, (ii) tais Termos Atuais de Assinatura aplicam-se a todos os Materiais da Autodesk associados a essa assinatura, incluindo quaisquer Materiais da Autodesk entregues ou de outra forma associados com este Contrato, e (iii) na medida em que os Termos Atuais de Assinatura não são aplicáveis ou vinculantes a você, que você leu e concorda com este Contrato.

PARA QUAISQUER OUTROS MATERIAIS DA AUTODESK OU SERVIÇOS RELACIONADOS (EXEMPLO, SE VOCÊ ADQUIRIU UM PLANO DE MANUTENÇÃO DA AUTODESK), OS TERMOS CONTIDOS OU REFERENCIADOS NESTE CONTRATO APLICAM-SE. Neste caso, ao selecionar o botão "Eu aceito" ("I accept") ou outro botão ou mecanismo criado para manifestar sua aceitação quanto aos termos de uma cópia eletrônica deste Contrato, ou mediante instalação, download, acesso, cópia ou uso de todo ou parte dos Materiais da Autodesk, você reconhece e concorda que (i) você leu e aceita este Contrato e (ii) os termos desse Contrato aplicam-se a todos os Materiais da Autodesk que nao estejam sujeitos aos Termos Atuais de Assinatura.

Você reconhece e concorda que (i) você aceita este Contrato em nome da entidade pela qual você está autorizado a agir (por exemplo, seu empregador) e reconhece que tal entidade está legalmente vinculada por este Contrato (e, portanto, você concorda em agir de acordo com este Contrato) ou, se não houver entidade alguma, você aceita este Contrato em nome próprio como pessoa física e reconhece que está legalmente vinculado ao mesmo, e (ii) você declara e garante que tem direito, poder e autoridade para agir em nome da entidade e vinculá-la (se existir tal entidade) ou vincular a si mesmo. Você não poderá aceitar este Contrato em nome de outra entidade, salvo se for empregado ou representante da mesma, com direito, poderes e autoridade para agir em seu nome.

Se o Licenciado não estiver disposto a aceitar este Contrato, ou se você não tiver direito, poder e autoridade para agir em nome de uma entidade e vinculá-la ou (se houver tal entidade) ou não puder vincular a si próprio como pessoa física, (a) NÃO SELECIONE O BOTÃO "EU ACEITO" ("I ACCEPT") NEM CLIQUE EM QUALQUER BOTÃO OU OUTROS MECANISMOS CRIADOS PARA DECLARAR SUA CONCORDÂNCIA, E NÃO INSTALE, BAIXE, ACESSE OU DE OUTRA FORMA COPIE OU USE TODA OU PARTE DOS MATERIAIS AUTODESK; E (b) DENTRO DE 30 (TRINTA) DIAS DA DATA DA AQUISIÇÃO DE MATERIAIS DA AUTODESK, O LICENCIADO PODERÁ DEVOLVER TAIS MATERIAIS DA AUTODESK (INCLUINDO TODAS AS CÓPIAS) PARA A ENTIDADE DA QUAL OS MESMOS FORAM ADQUIRIDOS OU TERÁ DIREITO A UM REEMBOLSO DOS VALORES DE LICENÇA APLICÁVEIS PAGOS PELO LICENCIADO.

As palavras "Autodesk", "Contrato" e "Licenciado" e outros termos em maiúsculas usados neste Contrato são termos por ele definidos. Tais definições podem ser encontradas no Anexo A (caso tais termos não sejam definidos no corpo principal do Contrato).

1. Licença

1.1 Outorga de Licença. Sujeita e condicionada ao cumprimento contínuo deste Contrato pelo Licenciado e ao pagamento dos valores aplicáveis, a Autodesk concede ao Licenciado uma licença não exclusiva, não sublicenciável, intransferível e limitada para Instalar e Acessar os Materiais Licenciados, em cada caso somente (a) no Território; (b) dentro do escopo do Tipo de Licença e Número Permitido especificado na Identificação aplicável de Licença; e (c), em conformidade com os outros termos deste Contrato. Vários Tipos de Licença estão descritos no Anexo B. Nos casos em que a Identificação de Licença não especificar um Tipo de Licença ou Número Permitido, ou não houver nenhuma Identificação de Licença, o Tipo de Licença e o Número Permitido tomados como padrão serão, respectivamente, a Licença de Avaliação e um (1).

1.2 Upgrades e Versões Antigas.

1.2.1Efeitos de Upgrades. Se a Autodesk ou um Revendedor fornecer ao Licenciado um Upgrade para outros Materiais Licenciados previamente licenciados para o Licenciado, esses Materiais Licenciados e quaisquer outros Materiais da Autodesk relacionados serão, a partir de então, considerados como uma "Versão Anterior". Exceto como definido na Cláusula 1.2.2 (Exceção para Licenciados por Programa de Relacionamento), a concessão de licenças e outros direitos em relação a qualquer Versão Anterior terminará cento e vinte (120) dias após a Instalação do Upgrade. Dentro desse período de cento e vinte (120) dias, exceto conforme estabelecido na Cláusula 1.2.2 (Exceção para Licenciados por Programa de Relacionamento), (a) o Licenciado deve deixar de usar qualquer Versão Anterior e Desinstalar todas as cópias da Versão Anterior, e (b) ao término desse período, essa Versão Anterior deixará de constituir os Materiais Licenciados para ser considerada Materiais Excluídos e o Licenciado não mais terá à disposição uma licença para tal Versão Anterior. Se a Autodesk solicitar, o Licenciado se compromete a destruir ou devolver todas as cópias de Versões Anteriores à Autodesk ou ao Revendedor do qual o Licenciado adquiriu tais cópias. A Autodesk reserva a si o direito de exigir que o Licenciado apresente prova suficiente de que todas as cópias de qualquer Versão Anterior tenham sido Desinstaladas e, se a Autodesk assim solicitar, serão destruídas ou devolvidas à Autodesk ou ao Revendedor do qual o Licenciado as adquiriu.

1.2.2Exceção para Licenciados por Programa de Relacionamento. Os direitos de rescisão com relação a Versões Anteriores descritos na Cláusula 1.2.1 (Efeitos de Upgrades) podem não se aplicar ao Licenciado se – e na medida em que – (a) o Licenciado participar de um Programa de Relacionamento e os Termos do Programa de Relacionamento autorizarem o Licenciado a reter tais Versões Anteriores; ou (b) de outra forma for autorizado por escrito pela Autodesk.

1.3 Termos Adicionais. Os Materiais Licenciados (ou partes dos mesmos) podem estar sujeitos a termos (por exemplo, termos acompanhando tais Materiais Licenciados ou disponibilizados em conexão com o pedido, instalação, download, acesso, uso ou cópia de tais Materiais Licenciados) que são adicionais ou diferentes dos termos estabelecidos neste Contrato, e o Licenciado concorda em cumprir tais termos.

1.4 Outros Materiais. Se a Autodesk fornecer ou disponibilizar ao Licenciado quaisquer materiais adicionais associados com os Materiais Licenciados, incluindo quaisquer correções, patches, pacotes de serviço (service packs), atualizações ou upgrades, ou novas versões, dos Materiais Licenciados (incluindo Upgrades) ou de quaisquer Materiais Complementares ou Documentação de Usuário para os Materiais Licenciados, (a) tais materiais adicionais podem incluir ou estar sujeitos a outros termos, como complementação ou mesmo diferentes dos termos estabelecidos no presente Contrato (incluindo, sem limitação, valores, termos de licença ou restrições de uso adicionais ou diferentes), e o Licenciado concorda em cumprir tais termos, ou (b) se não houver outros termos para tais materiais adicionais, eles (salvo disposição em contrário prevista na Cláusula 1.2 (Upgrades e Versões Anteriores)) estão sujeitos aos mesmos termos (incluindo, sem limitação, as licenças, o Tipo de Licença aplicável e o Número Permitido, e outros termos deste Contrato) que os Materiais Licenciados a que tais materiais adicionais se aplicam. Em nenhum caso o disposto acima resultará em quaisquer direitos com relação a Materiais Excluídos.

1.5 Usuários Autorizados. O Licenciado pode permitir que os Materiais Licenciados sejam Instalados e/ou Acessados somente pelo Pessoal do Licenciado (salvo disposição em contrário designada no Tipo de Licença aplicável), e qualquer Instalação ou Acesso estará sujeito a outras exigências impostas por este Contrato e o Tipo de Licença e Número Permitido aplicáveis. O Licenciado será responsável pelo cumprimento do presente Contrato pelo Pessoal do Licenciado e quaisquer outras pessoas que possam ter Acesso aos Materiais da Autodesk através do Licenciado (esteja ou não tal Acesso autorizado pela Autodesk ou dentro do escopo do Tipo de Licença e Número Permitido aplicáveis).

1.6 Materiais Licenciados de Terceiros. Os Materiais da Autodesk podem incluir ou ser acompanhados por software, dados ou outros materiais de terceiros que estejam sujeitos e sejam fornecidos de acordo com termos adicionais ou diferentes daqueles estabelecidos neste Contrato. Tais condições podem ser incluídas ou referenciadas no software ou com ele, em dados ou em outros materiais de terceiros (por exemplo, na caixa "Sobre") ou em uma página da web especificada pela Autodesk (cuja URL pode ser obtida no site da Autodesk ou mediante pedido para a Autodesk). O Licenciado concorda em cumprir tais termos. Além disso, o Licenciado será o único responsável pela obtenção e cumprimento de quaisquer licenças que possam ser necessárias para usar o software, os dados ou outros materiais de terceiros que o Licenciado usar ou obtiver para uso em conjunto com os Materiais Licenciados. O Licenciado reconhece e concorda que a Autodesk não tem responsabilidade e não faz declarações ou garantias relativas a software, dados ou outros materiais de terceiros ou ao uso pelo Licenciado de software, dados ou outros materiais de terceiros.

1.7 Programa de Relacionamento. A Autodesk pode oferecer para o Licenciado, e (em caso afirmativo) o Licenciado pode participar em 1 (um) ou mais Programas de Relacionamento aplicáveis ao Materiais Licenciados que forem a ele licenciados no âmbito do presente Contrato (e tais Programas de Relacionamento podem incluir direitos adicionais ou diferentes daqueles estabelecidos no presente Contrato). Quaisquer Programas de Relacionamento estão sujeitas aos respectivos termos da Autodesk para tal, cujos termos são estabelecidos nos Termos de Programas de Relacionamento aplicáveis. O Licenciado concorda que se ele pedir, aceitar, ou fizer uso de qualquer Programa de Relacionamento ficará obrigado por esses termos, conforme eles possam ser modificados de tempos em tempos, de acordo com os Termos de Programa de Relacionamento aplicáveis (e tais termos, conforme modificados de tempos em tempos, são uma parte e são incorporados por referência ao presente Contrato) e o Licenciado concorda em cumprir tais termos. O Licenciado reconhece que a Autodesk pode exigir uma maior aceitação de tais termos como condição para participar do Programa de Relacionamento.

1.8 Serviços. A Autodesk pode fornecer, e o Licenciado pode optar por receber ou se beneficiar de determinados Serviços de tempos em tempos. Quaisquer Serviços estão sujeitos aos respectivos termos da Autodesk que constam dos Termos dos Serviços. O Licenciado concorda que se ele pedir, aceitar ou fizer uso de quaisquer Serviços, ficará obrigado por esses termos, conforme eles possam ser modificados de tempos em tempos, de acordo com os Termos de Serviços aplicáveis (e tais termos, conforme modificados de tempos em tempos, fazem parte e são incorporados por referência ao presente Contrato) e o Licenciado concorda em cumprir tais termos. O Licenciado reconhece que a Autodesk pode exigir uma aceitação maior de tais termos como condição para a prestação de Serviços.

1.9 Cópia de Arquivo. A licença do Licenciado sob a Cláusula 1.1 (Outorga de Licença) inclui o direito de fazer uma única cópia de arquivo dos Materiais Licenciados no Território, sendo estabelecido que (a) a limitação de uma única cópia não se aplica às cópias feitas como parte incidental de uma rotina de backup de todo o sistema de computação do Licenciado em que os Materiais Licenciados estão Instalados em conformidade com este Contrato, quando tal backup incluir a realização de cópias de substancialmente todos os outros softwares em tal sistema de computador, e (b) qualquer cópia de arquivo somente pode ser Acessada ou Instalada (além de um meio de armazenamento de backup a partir do qual os Materiais Licenciados não podem ser Acessados) quando e enquanto a cópia primária dos Materiais Licenciados estiver inacessível e inoperante. Cópias dos Materiais Licenciados que estiverem Instaladas em excesso em relação ao Número Permitido, a qualquer momento, enquanto a cópia primária dos Materiais Licenciados também estiver Acessível não são "cópias de arquivo", conforme permitido nos termos desta Cláusula 1.9 (Cópia de Arquivo).

1.10 Natureza das Licenças. O Licenciado reconhece e concorda que quando o Licenciado adquire uma licença para Materiais Licenciados, (incluindo através de um Programa de Relacionamento ou Serviços, a aquisição do Licenciado não é dependente da entrega de quaisquer funções ou funcionalidades futuras nem está sujeita a quaisquer comentários públicos ou outros (orais, escritos ou de outra forma) feitos pela Autodesk com relação a funções ou funcionalidades futuras.

1.11 APIs. O Licenciado reconhece e concorda que qualquer Informação e Materiais de Desenvolvimento de API (salvo indicação em contrário por parte da Autodesk em termos adicionais ou diferentes associados a tal Informação ou Desenvolvimento de Materiais de API) (a) são confidenciais e de propriedade da Autodesk, (b) não podem ser distribuídos, divulgados ou fornecidos a terceiros, (c) só podem ser utilizados internamente e apenas em conjunto e para o uso próprio interno e autorizado do Licenciado dos Materiais Licenciados aos quais a Informação e o Desenvolvimento de Materiais de API se relacionam, tais como o desenvolvimento e suporte de aplicativos, módulos e componentes para operar em tais Materiais Licenciados ou com eles, e (d) só podem ser Instalados no(s) mesmo(s) Computador(es) em que tais Materiais Licenciados estão autorizados a serem Instalados. Não obstante o disposto acima ou na Cláusula 3 deste Contrato (Todos os Direitos Reservados), se o Licenciado desenvolver qualquer desses aplicativos, módulos e componentes em conformidade com este Contrato, nada neste Contrato proibirá o Licenciado de usar tais aplicativos, módulos e componentes (e portar esses aplicativos, módulos e componentes) com outros software e hardware (incluindo software e hardware de terceiros), se tais aplicativos, módulos e componentes (i) não incorporarem ou representarem qualquer Desenvolvimento de Materiais ou outros Materiais da Autodesk (exceto a Informação API que foi usada no desenvolvimento deles nos termos deste Contrato) e (ii) não divulgar a Informação API. Para os fins desta Cláusula 1.11 (APIs), (A) "Informação API" significa as informações de interface de programação de aplicativos padrão ("API") geralmente fornecidas pela Autodesk para licenciados dos Materiais Licenciados que especifiquem os requisitos de interface (por exemplo, para acessar ou utilizar as funções) do software incluído em tais Materiais Licenciados e (B) "Desenvolvimento de Materiais" significa os SDKs e outros kits de ferramentas, bibliotecas, scripts, código de referência ou amostra, materiais de desenvolvimento semelhantes incluídos nos Materiais Licenciados. Informações API não incluem a implementação de tal informação de interface, qualquer Desenvolvimento de Materiais, ou quaisquer outros software, módulos ou componentes.

2. Limitações; Proibições de Licença

2.1 Limitações e Exclusões.

2.1.1Licenças Não Outorgadas; Atividades Não Autorizadas. As partes reconhecem e concordam que, não obstante qualquer disposição em contrário no presente Contrato, nenhuma licença é concedida (seja expressamente, tacitamente ou de outra forma) no âmbito do presente Contrato (e o presente Contrato exclui expressamente qualquer direito) (a) para Materiais Excluídos, (b) para quaisquer Materiais da Autodesk que o Licenciado não tenha adquirido legalmente ou que o Licenciado adquira em violação ou de forma inconsistente com o Contrato, (c) para Instalação ou Acesso aos Materiais Licenciados além do termo de licença aplicável (seja por um prazo fixo ou por um período ou prazo do Programa de Licenciamento) ou fora do âmbito do Tipo de Licença ou Número Permitido aplicáveis, (d) para Instalação dos Materiais Licenciados em qualquer outro Computador além de um Computador de propriedade ou posse e controlado, pelo Licenciado, salvo se autorizado por escrito pelo Autodesk, (e) para distribuir, alugar, emprestar, locar, vender, sublicenciar, transferir ou de outra forma fornecer toda ou qualquer parte dos Materiais da Autodesk para qualquer pessoa ou entidade, exceto como expressamente previstos neste Contrato ou como expressamente autorizado por escrito pela Autodesk, (f) para fornecer ou disponibilizar quaisquer recursos ou funcionalidades dos Materiais da Autodesk para qualquer pessoa ou entidade (que não para o próprio Licenciado para os fins previstos no Tipo de Licença aplicável), esteja ou não em uma rede e em base hospedada, (g) salvo se expressamente previsto com relação a um determinado Tipo de Licença, para Instalar ou Acessar, ou permitir a Instalação ou Acesso aos Materiais da Autodesk através da Internet ou da rede não local, incluindo, sem limitação, o uso em conexão com uma rede de área ampla (wide area network - WAN), rede privada virtual (VPN), virtualização, hospedagem de Web, compartilhamento de tempo (time sharing), birô de serviços, software como um serviço, na nuvem ou outro serviço ou tecnologia, (h) para remover, alterar ou ocultar quaisquer avisos, etiquetas ou marcas registradas nos Materiais da Autodesk, (i) para decompilar, desmontar ou fazer engenharia reversa de Materiais da Autodesk, ou (j) para traduzir, adaptar, organizar ou criar trabalhos derivados, ou de qualquer outra forma modificar os Materiais da Autodesk para qualquer finalidade.

2.1.2Materiais Licenciados como um Produto Único. Os Materiais Licenciados são licenciados para o Licenciado como um produto único e os componentes aplicáveis não podem ser separados para Instalação ou Acesso (e todos os componentes devem ser Instalados e Acessados no mesmo Computador, exceto quando autorizado por escrito pela Autodesk).

2.1.3Território. Salvo se autorizado por escrito pela Autodesk, as licenças concedidas neste Contrato são concedidas apenas para o Território. Nada neste Contrato permite que o Licenciado (incluindo, sem limitação, o pessoal do Licenciado, se for o caso) Instale ou Acesse os Materiais Licenciados fora do Território.

2.1.4Efeito do uso não autorizado. O Licenciado não participará, e não vai permitir ou ajudar qualquer terceiro a participar de quaisquer usos ou atividades proibidas (ou quaisquer usos ou atividades incompatíveis com as limitações descritas) nesta Cláusula 2.1 (Limitações e Exclusões) (conjuntamente, "Usos Não Autorizados"). Qualquer tal Uso Não Autorizado e qualquer Instalação ou Acesso aos Materiais Licenciados previstos no presente Contrato fora do âmbito das concessões de licença aplicáveis (incluindo, sem limitação, fora do Tipo de Licença e/ou Número Permitido aplicáveis) ou de outra forma em desacordo com este Contrato constitui ou resulta em violação dos direitos de propriedade intelectual da Autodesk, bem como uma violação do presente Contrato. O Licenciado prontamente notificará a Autodesk sobre tais Usos Não Autorizados ou a Instalação ou Acesso não autorizados.

2.2 Fraude.

2.2.1 O Licenciado não pode (i) usar qualquer equipamento, dispositivo, software ou outros meios para (ou criados para) burlar ou remover qualquer forma de proteção técnica utilizada pela Autodesk em conexão com os Materiais da Autodesk, ou (ii) Instalar ou Acessar os Materiais da Autodesk com qualquer código do produto, código de autorização, número de série ou outro dispositivo de proteção contra cópia não fornecido diretamente pela Autodesk ou por meio de um Revendedor. Sem prejuízo do disposto acima, o Licenciado não poderá utilizar qualquer equipamento, dispositivo, software ou outros meios para (ou criados para) burlar ou remover o Gerenciador de Licença Autodesk (License Manager) ou qualquer ferramenta ou medida de proteção técnica fornecida ou disponibilizada pela Autodesk para gerir, monitorar ou controlar a Instalação ou o Acesso aos Materiais da Autodesk.

2.2.2 O Licenciado não pode usar qualquer equipamento, dispositivo, software ou outros meios para (ou criados para) burlar ou remover quaisquer restrições de uso, ou habilitar qualquer funcionalidade desabilitada pela Autodesk, em conexão com os Materiais Excluídos. O Licenciado não pode burlar ou excluir qualquer funcionalidade ou limitações técnicas dos Materiais da Autodesk para (ou que sejam criados para) impedir ou inibir cópias, Instalação ou Acesso não autorizados aos Materiais Excluídos.

A Autodesk e seus licenciantes detêm a titularidade e propriedade, e todos os outros direitos com relação aos Materiais da Autodesk, bem como sobre todas as respectivas cópias destes, incluindo, sem limitação, quaisquer direitos autorais, marcas comerciais, segredos comerciais, patentes e outros direitos de propriedade intelectual. O Licenciado tem apenas as licenças limitadas concedidas com relação aos Materiais Licenciados expressamente previstas neste Contrato, e o Licenciado não tem outros direitos, implícitos ou de outra forma. O Licenciado reconhece e concorda que os Materiais da Autodesk são licenciados, não vendidos, e que os direitos para Instalar e Acessar os Materiais Licenciados são adquiridos somente sob a licença da Autodesk. A estrutura e organização do Software incluído em Materiais da Autodesk, qualquer código fonte ou materiais semelhantes relativos a tal Software, qualquer Informação e Desenvolvimento de Materiais de API (tal como descrito na Cláusula 1.11 {APIs}), e quaisquer outros Materiais Licenciados identificados como confidenciais ou proprietários são segredos comerciais valiosos, e informações confidenciais e proprietárias da Autodesk e de seus fornecedores, e (a) não podem ser distribuídos, divulgados ou fornecidos a terceiros, e (b) podem ser usados apenas internamente e somente em conjunto e para o próprio uso interno autorizado dos Materiais Licenciados pelo Licenciado.

4. Privacidade; Uso de Informação; Conectividade

4.1 Privacidade e Uso de Informação. O Licenciado reconhece e concorda que o Licenciado (e terceiros agindo em nome do Licenciado) pode fornecer e que a Autodesk e seus Revendedores (e terceiros agindo em nome da Autodesk e seus Revendedores) podem obter certos dados e informações com relação ao Licenciado (incluindo, sem limitação, informações pessoais) e de negócios do Licenciado em conexão com este Contrato, incluindo, sem limitação, informações e dados fornecidos ou obtidos pela Autodesk e seus Revendedores (ou terceiros em nome da Autodesk e seus Revendedores) através do Formulário de Informações do Cliente e de outra forma, em conexão com pedidos, registro, ativação, atualização, validação de aquisição de direito, auditoria, monitoramento de Instalação e Acesso aos Materiais da Autodesk, Programas de Relacionamento e Serviços e gestão da relação com o Licenciado. O Licenciado neste ato permite que a Autodesk guarde, use, armazene e divulgue tais informações e dados (incluindo, sem limitação, informações pessoais, se existentes), em conformidade com as políticas da Autodesk sobre privacidade e proteção de dados, sendo que tais políticas podem ser atualizadas periodicamente – inclusive, sem quaisquer limitações, no que se refere à Declaração de Privacidade da Autodesk, conforme disponível atualmente em http://usa.autodesk.com/privacy/. Sem prejuízo do acima disposto, o Licenciado reconhece e concorda que (a) a Autodesk pode, de tempos em tempos, impelir o Licenciado (e terceiros agindo em seu nome) a demonstrar sua concordância expressa com os termos da Declaração de Privacidade da Autodesk e/ou com o uso específico de informações e dados (inclusive, sem limitações, informações pessoais); (b) a Autodesk poderá fornecer informações e dados, incluindo, sem limitação, informações e dados sobre o uso de Materiais da Autodesk pelo Licenciado, Programas de Relacionamento e pedidos de suporte pelo Licenciado, para subsidiárias e afiliadas da Autodesk, Revendedores e outros terceiros, em conexão com o fornecimento, a manutenção, a administração ou o uso de Materiais Licenciados, Programas de Relacionamento ou Serviços, ou em conexão com a aplicação de quaisquer acordos relativos a Materiais Licenciados, Programas de Relacionamento ou Serviços; e (c) a Autodesk pode fazer transferências internacionais de tais informações e dados, inclusive para jurisdições com leis de privacidade e proteção de dados que sejam menos protetoras para o Licenciado do que a jurisdição em que o Licenciado está domiciliado. O Licenciado reconhece e aceita que tais políticas podem ser periodicamente alteradas pela Autodesk e que, com validade após a publicação no site da Autodesk ou outra notificação por escrito da Autodesk, o Licenciado estará sujeito a tais mudanças.

4.2 Conectividade. Alguns Materiais Licenciados podem facilitar ou exigir o acesso e uso pelo Licenciado de conteúdos e serviços que estão hospedados em sites mantidos pela Autodesk ou por terceiros. Em alguns casos, tais conteúdos e serviços podem parecer ser uma característica ou função dos Materiais Licenciados no Computador do Licenciado, ou uma extensão deles, apesar de hospedado em tais sites. O Acesso a tal conteúdo ou serviços e o uso de Materiais Licenciados pode fazer com que o Computador do Licenciado, sem aviso adicional, se conecte automaticamente à Internet (em base transitória, intermitente ou regular) para se comunicar com um site da Autodesk ou de terceiros — por exemplo, para fins de fornecer ao Licenciado informações, recursos e funcionalidades adicionais ou para validar que os Materiais Licenciados e/ou conteúdos ou serviços estejam sendo usados conforme permitido por este Contrato ou outros termos aplicáveis. Tal conectividade com os sites da Autodesk é regida pelas políticas da Autodesk relativas à privacidade e à proteção dos dados, conforme descritas nesta Cláusula 4 (Privacidade; Uso de Informação; Conectividade). Tal conectividade para sites de terceiros é regida pelos termos (incluindo as isenções e avisos) encontrados em tais sites ou de outra forma associados com o conteúdo ou serviços de terceiros. A Autodesk não controla, endossa ou se responsabiliza por qualquer conteúdo ou serviços de terceiros, e todos os contatos entre o Licenciado e quaisquer terceiros, em conexão com tais conteúdos ou serviços, incluindo, sem limitação, as políticas de privacidade desse terceiro, o uso de informações pessoais, a entrega e o pagamento de bens e serviços, e quaisquer outras condições associadas a tais negociações são exclusivamente entre o Licenciado e tal terceiro. A Autodesk pode a qualquer momento, por qualquer motivo, modificar ou interromper a disponibilidade de qualquer conteúdo ou serviços de terceiros. O Acesso e o uso de determinados conteúdos e serviços (quer da Autodesk ou de terceiros) podem exigir o consentimento quanto a termos separados e/ou o pagamento de valores adicionais.

5. Garantia Limitada e Exclusões

5.1Garantia Limitada. A Autodesk garante que, a partir da data em que os Materiais Licenciados são entregues ao Licenciado e durante os 90 (noventa) dias subsequentes ou se o período de garantia for menor, tal período menor ("Período de Garantia"), os Materiais Licenciados oferecerão os recursos e funções geralmente descritos na parte de Documentação do Usuário dos Materiais Licenciados. A responsabilidade total da Autodesk e o único remédio do Licenciado durante o Período de Garantia ("Garantia Limitada") será, segundo a escolha da Autodesk, (i) a tentativa de corrigir ou solucionar erros, se existentes, ou (ii) reembolsar os valores de licença, se houver, pagos pelo Licenciado e rescindir este Contrato ou a licença específica para os Materiais Licenciados. Esse reembolso será sujeito à devolução, durante o Período de Garantia, dos Materiais da Autodesk, com uma cópia da Identificação de Licença do Licenciado, para o escritório local da Autodesk do Licenciado ou para o Revendedor do qual o Licenciado adquiriu os Materiais da Autodesk. A GARANTIA LIMITADA ESTABELECIDA NESTA CLÁUSULA CONFERE AO LICENCIADO DIREITOS LEGAIS ESPECÍFICOS. O LICENCIADO PODE TER DIREITOS LEGAIS ADICIONAIS SOB A LEI, QUE VARIAM DE JURISDIÇÃO PARA JURISDIÇÃO. A AUTODESK NÃO BUSCA LIMITAR OS DIREITOS DE GARANTIA DO LICENCIADO EM QUALQUER EXTENSÃO NÃO PERMITIDA PELA LEI.

5.2 Exclusão. EXCETO PELAS GARANTIAS LIMITADAS PREVISTAS NA CLÁUSULA 5.1 (GARANTIA LIMITADA) E NA MÁXIMA EXTENSÃO PERMITIDA PELAS LEIS APLICÁVEIS, A AUTODESK E SEUS FORNECEDORES NÃO FAZEM, E O LICENCIADO NÃO RECEBE, QUAISQUER GARANTIAS, DECLARAÇÕES OU CONDIÇÕES DE QUALQUER TIPO, EXPRESSAS OU IMPLÍCITAS (INCLUINDO, SEM LIMITAÇÃO, QUAISQUER GARANTIAS IMPLÍCITAS DE COMERCIABILIDADE, ADEQUAÇÃO PARA UM PROPÓSITO ESPECÍFICO, NÃO VIOLAÇÃO, GARANTIAS DE OUTRA FORMA IMPLÍCITAS ADVINDAS DA LEI OU DO CURSO DAS NEGOCIAÇÕES OU DE COSTUMES DO MERCADO), COM RELAÇÃO A QUAISQUER MATERIAIS DA AUTODESK, PROGRAMAS DE RELACIONAMENTO OU SERVIÇOS (POR MEIO DE PROGRAMA DE RELACIONAMENTO OU DE OUTRA FORMA). QUAISQUER DECLARAÇÕES OU AFIRMAÇÕES SOBRE OS MATERIAIS, PROGRAMAS DE RELACIONAMENTO OU SERVIÇOS DA AUTODESK E SEUS RECURSOS E FUNCIONALIDADES NOS MATERIAIS LICENCIADOS OU EM QUALQUER COMUNICAÇÃO COM O LICENCIADO SÃO PARA INFORMAÇÃO APENAS, E NÃO CONSTITUEM GARANTIA, DECLARAÇÃO OU CONDIÇÃO. SEM LIMITAÇÃO DO ACIMA, A AUTODESK NÃO GARANTE: (a) QUE A OPERAÇÃO OU PRODUÇÃO DOS MATERIAIS OU SERVIÇOS LICENCIADOS SERÁ ININTERRUPTA, LIVRE DE ERROS, SEGURA, EXATA, CONFIÁVEL OU COMPLETA, SEJA OU NÃO SOB PROGRAMA DE RELACIONAMENTO OU SUPORTE PELA AUTODESK OU POR QUALQUER TERCEIRO; (b) QUE OS ERROS SERÃO CORRIGIDOS PELA AUTODESK OU POR QUALQUER TERCEIRO; OU (c) QUE A AUTODESK OU QUALQUER TERCEIRO RESOLVERÁ QUALQUER SOLICITAÇÃO ESPECÍFICA DE SUPORTE OU QUE TAL SOLUÇÃO PREENCHERÁ OS REQUISITOS OU AS EXPECTATIVAS DO LICENCIADO. NADA NO ACIMA DISPOSTO RESTRINGE O EFEITO DAS GARANTIAS OU CONDIÇÕES LEGAIS QUE NÃO POSSAM SER EXCLUÍDAS, RESTRITAS OU MODIFICADAS SEM PREJUÍZO DE UMA RESTRIÇÃO CONTRATUAL EM CONTRÁRIO.

6. Avisos

6.1 Limitações de Funcionalidade. Os Materiais Licenciados e Serviços (exceto os Materiais Licenciados criados para uso não comercial, como Materiais da Autodesk criados para serem usados para fins de consumo doméstico ou outros fins de cliente, ou licenciados apenas para fins educacionais ou fins de aprendizagem individual) são ferramentas profissionais comerciais criadas para serem usadas apenas por profissionais treinados. Especialmente para uso comercial profissional, os Materiais Licenciados e Serviços não são um substituto para o julgamento profissional do Licenciado ou testes independentes. Os Materiais Licenciados e Serviços são destinados apenas a ajudar o Licenciado com o projeto, análise, simulação, estimativa, testes e/ou outras atividades e não são um substituto para o próprio projeto, análise, simulação, estimativa, testes e/ou outras atividades independentes do Licenciado, inclusive aquelas relativas à segurança, ao desgaste e à utilidade do produto. Devido à grande variedade de potenciais aplicações para os Materiais Licenciados e Serviços, os Materiais Licenciados e Serviços não foram testados em todas as situações em que podem ser utilizados. A Autodesk não será responsável de qualquer maneira pelos resultados obtidos através da utilização dos Materiais Licenciados ou Serviços. As pessoas que usam os Materiais Licenciados ou Serviços são responsáveis pela supervisão, gestão e controle dos Materiais Licenciados e Serviços e os resultados do uso dos Materiais Licenciados e Serviços. Essa responsabilidade inclui, sem limitação, a determinação dos usos apropriados para os Materiais Licenciados e Serviços e a seleção dos Materiais Licenciados, Serviços e outros programas de computador e materiais para ajudar a alcançar os resultados pretendidos. As pessoas que utilizam os Materiais Licenciados ou Serviços também são responsáveis por estabelecer a adequação dos procedimentos independentes para testar a confiabilidade, exatidão, completude e outras características de qualquer resultado dos Materiais Licenciados ou Serviços, incluindo, sem limitação, todos os itens criados com a ajuda dos Materiais Licenciados ou Serviços. O Licenciado reconhece e concorda que os Materiais Licenciados fazem parte do ambiente exclusivo de hardware e software do Licenciado para oferecer uma funcionalidade específica, e que os Materiais Licenciados e Serviços fornecidos pela Autodesk podem não alcançar os resultados que o Licenciado deseja dentro das restrições de projeto, análise, simulação, estimativa e/ou testes do Licenciado.

6.2 Códigos de Ativação e Segurança.

6.2.1Código de Ativação Requerido para Instalação/Acesso e Uso Continuado. A Instalação e o Acesso aos Materiais Licenciados exigem, e o uso continuado destes pode exigir de tempos em tempos, códigos de ativação emitidos pela Autodesk. Pode ser exigido o registro para que um código de ativação seja emitido pela Autodesk. O Licenciado fornecerá à Autodesk e seus Revendedores todas as informações necessárias para esse registro e concorda que qualquer informação fornecida à Autodesk e seus Revendedores serão precisas e atuais. O Licenciado também manterá e atualizará as informações de registro do Licenciado, em base contínua, através de processos de registro de dados de clientes, incluindo sem limitação o Formulário de Informações do Cliente, o qual pode ser fornecido pela Autodesk. O Licenciado reconhece e concorda que a Autodesk pode usar essas informações de acordo com sua Declaração de Privacidade (como descrito ou mencionado na Cláusula 4 (Privacidade; Uso de Informação; Conectividade)).

6.2.2Desabilitação de Acesso. O LICENCIADO RECONHECE E CONCORDA QUE A INSTALAÇÃO OU O ACESSO AOS MATERIAIS LICENCIADOS PODE SER DESABILITADO PELOS MECANISMOS DE ATIVAÇÃO, SEGURANÇA E PROTEÇÃO TÉCNICA SE O LICENCIADO TENTAR TRANSFERIR TODOS OU PARTE DOS MATERIAIS LICENCIADOS PARA OUTRO COMPUTADOR, SE O LICENCIADO ALTERAR OS MECANISMOS TÉCNICOS DE PROTEÇÃO OU OS MECANISMOS DE AJUSTE DE DATA NO SEU COMPUTADOR OU NOS MATERIAIS LICENCIADOS APÓS O PERÍODO DE PROGRAMA DE RELACIONAMENTO APLICÁVEL OU PRAZO LIMITADO, OU SE O LICENCIADO PRATICAR CERTOS ATOS QUE POSSAM AFETAR O MODO DE SEGURANÇA OU SOB OUTRAS CIRCUNSTÂNCIAS E QUE, NESSAS HIPÓTESES, O ACESSO DO LICENCIADO AO SEU PRODUTO DE TRABALHO E A OUTROS DADOS PODE SER AFETADO. MAIS INFORMAÇÕES SÃO DISPONIBILIZADAS NOS MATERIAIS LICENCIADOS APLICÁVEIS OU MEDIANTE SOLICITAÇÃO À AUTODESK.

6.2.3Efeitos dos Códigos de Ativação. O Licenciado reconhece e concorda que o recebimento de um código de ativação (seja ou não fornecido ao Licenciado por algum erro) não constituirá prova nem afetará o escopo dos direitos de licença do Licenciado. Tais direitos somente serão estabelecidos neste Contrato e na Identificação de Licença aplicável.

6.3 Dados Afetados. O produto de trabalho e outros dados criados com os Materiais Licenciados disponibilizados sob certos Tipos de Licença, incluindo licenças que limitam o propósito permitido para fins educativos ou fins de aprendizagem pessoal, podem conter certos avisos e limitações que tornam o produto do trabalho e outros dados utilizáveis apenas em determinadas circunstâncias (por exemplo, apenas no campo da educação). Além disso, se o Licenciado combinar ou relacionar o produto de trabalho ou outros dados criados com tais Materiais Licenciados ao produto do trabalho ou outros dados criados de outra forma, esse outro produto de trabalho ou dados também podem ser afetados por esses avisos e limitações. A Autodesk não terá nenhuma responsabilidade ou obrigação de qualquer natureza se o Licenciado combinar ou relacionar o produto de trabalho ou outros dados criados com tais Materiais Licenciados ao produto de trabalho ou outros dados criados de outra forma. Além disso, o Licenciado não irá remover, alterar ou ocultar tais avisos ou limitações.

7. Limitações de Responsabilidade

7.1 Limitação quanto ao Tipo e Montante de Responsabilidade. EM HIPÓTESE ALGUMA A AUTODESK OU SEUS FORNECEDORES SERÃO RESPONSABILIZADOS (DIRETA OU INDIRETAMENTE) POR QUAISQUER DANOS INCIDENTAIS, ESPECIAIS, INDIRETOS, CONSEQUENCIAIS OU PUNITIVOS; POR LUCROS CESSANTES, PERDA DE USO, DE RECEITAS OU DADOS; OU POR INTERRUPÇÃO DE NEGÓCIOS (INDEPENDENTEMENTE DA FUNDAMENTAÇÃO LEGAL PARA RECUPERAR TAIS DANOS OU OUTRA RESPONSABILIDADE). ALÉM DISSO, A RESPONSABILIDADE DA AUTODESK OU DE SEUS FORNECEDORES POR QUAISQUER DANOS PROVENIENTES OU RELACIONADOS A QUAISQUER MATERIAIS, PROGRAMA DE RELACIONAMENTO OU SERVIÇOS DA AUTODESK NÃO EXCEDERÁ A QUANTIA PAGA OU A SER PAGA PELO LICENCIADO POR MATERIAIS, PROGRAMA DE RELACIONAMENTO OU SERVIÇOS DA AUTODESK, RESPECTIVAMENTE.

7.2 APLICAÇÃO E BASE PARA LIMITAÇÕES. AS LIMITAÇÕES DE RESPONSABILIDADE NESTA CLÁUSULA 7 (LIMITAÇÃO DE RESPONSABILIDADE) SERÃO APLICÁVEIS NA MÁXIMA EXTENSÃO PERMITIDA PELA LEI APLICÁVEL A QUALQUER DANO OU OUTRAS RESPONSABILIDADES, INDEPENDENTEMENTE DA CAUSA E DA TEORIA DE RESPONSABILIDADE, SEJAM ELAS DECORRENTES DE CONTRATO, FRAUDE (INCLUINDO, SEM LIMITAÇÃO, NEGLIGÊNCIA) OU DE OUTRA FORMA, MESMO QUE A AUTODESK TENHA SIDO AVISADA DA POSSIBILIDADE DE TAIS RESPONSABILIDADES E INDEPENDENTEMENTE DE OS REMÉDIOS LIMITADOS DISPONÍVEIS SOB O PRESENTE TEREM FALHADO EM ATINGIR O SEU PROPÓSITO ESSENCIAL. ALÉM DISSO, O LICENCIADO CONCORDA QUE OS VALORES DE LICENÇA, PROGRAMA DE RELACIONAMENTO E SERVIÇOS E OUTROS VALORES COBRADOS PELA AUTODESK E PAGOS PELO LICENCIADO BASEIAM-SE E REFLETEM A ALOCAÇÃO DE RISCO CONTEMPLADA POR ESTA CLÁUSULA 7 (LIMITAÇÃO DE RESPONSABILIDADE) E QUE AS LIMITAÇÕES DE RESPONSABILIDADE NESTA CLÁUSULA 7 (LIMITAÇÃO DE RESPONSABILIDADE) SÃO UM ELEMENTO ESSENCIAL DO ACORDO ENTRE AS PARTES.

8. Prazo e Rescisão

8.1 Prazo; Rescisão ou Suspensão. Cada licença sob este Contrato, com relação a cada conjunto específico de Materiais Licenciados abrangidos pelo presente Contrato, estará vigente a partir da última das seguintes ocorrências: (a) o presente Contrato se torna vigente, (b) pagamento pelo Licenciado dos valores aplicáveis, com exclusão das licenças (como licenças de avaliação) em que nenhum valor é exigido, (c) entrega dos Materiais Licenciados específicos e (d) no caso de Materiais da Autodesk fornecidos em conexão com um Programa de Relacionamento, mediante o início do Período de Programa de Relacionamento ou período fixado aplicável. A Autodesk ou o Licenciado podem rescindir este Contrato, a licença do Licenciado para os Materiais Licenciados, o Programa de Relacionamento do Licenciado e/ou a prestação de Serviços relacionados aos Materiais Licenciados se a outra parte estiver violando este Contrato e não reparar tal violação no prazo de dez (10) dias após a notificação por escrito sobre tal violação; entretanto, caso o Licenciado esteja em violação do Artigo 1 (Licença) ou Artigo 2 (Limitações/Proibições de Licença), a Autodesk poderá rescindir este Contrato, a Licença do Licenciado em relação aos Materiais Licenciados, o Programa de Relacionamento do Licenciado e/ou a prestação de Serviços relacionados aos Materiais Licenciados imediatamente mediante notificação por escrito sobre tal violação. Além disso, a Autodesk pode, como alternativa à rescisão, suspender a licença do Licenciado para os Materiais Licenciados, o Programa de Relacionamento do Licenciado, a prestação de Serviços relacionados aos Materiais Licenciados e/ou outras obrigações da Autodesk ou direitos do Licenciado sob este Contrato (ou sob outros termos, se houver, relativos a materiais associados aos Materiais Licenciados), se o Licenciado deixar de fazer um pagamento à Autodesk ou a um Revendedor ou de outra forma não cumprir as disposições do presente Contrato ou outros termos relacionados a tal licença, Programa de Relacionamento, Serviços ou outros materiais associados. A Autodesk também pode rescindir este Contrato se o Licenciado ficar sujeito a um processo de falência, se tornar insolvente, ou fizer um acordo com credores do Licenciado. O presente Contrato será rescindido automaticamente, sem aviso prévio ou ação por parte da Autodesk, se o Licenciado entrar em liquidação.

O Licenciado reconhece e concorda que a Autodesk pode ceder ou subcontratar quaisquer dos seus direitos ou obrigações previstos neste Contrato.

8.2 Efeito da Rescisão do Contrato ou Licença. Mediante rescisão ou término deste Contrato, as licenças concedidas sob o presente terminarão. Após a rescisão ou o término de qualquer licença concedida ao Licenciado, o Licenciado deve cessar o uso dos Materiais da Autodesk aos quais a referida licença se aplica, quaisquer Programas de Relacionamento (incluindo, sem limitação, os serviços associados) e quaisquer Serviços e Desinstalar todas as cópias dos Materiais da Autodesk. Se a Autodesk solicitar, o Licenciado concorda em destruir ou devolver à Autodesk ou ao Revendedor dos quais foram adquiridos todos os Materiais da Autodesk. A Autodesk reserva o direito de exigir que o Licenciado mostre prova suficiente de que todas as cópias dos Materiais da Autodesk foram Desinstaladas e, se assim for solicitado pela Autodesk, destruídas ou devolvidas à Autodesk ou ao Revendedor do qual os materiais foram adquiridos. Se o Programa de Relacionamento do Licenciado for rescindida ou terminar, mas este Contrato e a licença do Licenciado para os Materiais Licenciados permanecer em vigor, os direitos do Licenciado com base no Programa de Relacionamento (incluindo, sem limitação, os direitos relativos a Versões Anteriores) serão extintos, e (salvo autorizado em contrário pelos Termos do Programa de Relacionamento) o Licenciado deverá cumprir as obrigações da Cláusula 1.2.1 (Efeito de Upgrades) em relação a todas as cópias de Versões Anteriores (incluindo as obrigações de cessar o uso, Desinstalar e destruir ou devolver).

8.3 Sobrevivência. As cláusulas 1.3 (Termos Adicionais), 1.4 (Outros Materiais), 1.5 (Usuários Autorizados), 1.6 (Materiais Licenciados de Terceiros), 1.11 (APIs), 2.1.1 (Licenças Não Outorgadas; Atividades Não Autorizadas), 2.1.4 (Efeito de Uso Não Autorizado), 2.2 (Fraude), 3 (Todos os Direitos Reservados), 4 (Privacidade; Uso de Informação; Conectividade), 5.2 (Exclusões), 6 (Avisos), 7 (Limitações de Responsabilidade), 8 (Prazo e Rescisão) e 9 (Disposições Gerais), e o Anexo A sobreviverão a qualquer rescisão ou término deste Contrato.

9. Disposições Gerais

9.1 Notificações. As notificações relacionadas a este Contrato por qualquer das partes deverão ser por escrito e enviadas por correio eletrônico, correio, ou um serviço de entregas (tal como UPS, FedEx ou DHL), exceto que o Licenciado não poderá notificar a Autodesk sobre uma violação da Autodesk ou oferecer notificação de rescisão do presente Contrato por correio eletrônico. As notificações da Autodesk para o Licenciado serão válidas (a) no caso de notificações por e-mail, um (1) dia após o envio para o endereço de e-mail fornecido para a Autodesk, ou (b) no caso de notificações por correio ou serviços de entrega, cinco (5) dias após o envio por correio normal ou serviço de entrega para o endereço fornecido à Autodesk. O Licenciado aqui consente com a realização de citação de processo para o Licenciado por correio registrado enviado para o endereço indicado no Formulário de Informações de Cliente do Licenciado (ou, se nenhum Formulário de Informações do Cliente tiver sido fornecido, no último endereço do Licenciado conhecido pela Autodesk) se assim for permitido pela lei aplicável. As notificações do Licenciado para a Autodesk serão válidas (a) no caso de avisos por e-mail, um dia (1) após o envio (e recebimento pela Autodesk) para CopyrightAgent@autodesk.com, ou (b) no caso de avisos por correio ou serviço de entrega, quando recebido pela Autodesk em Autodesk, Inc., 111 McInnis Parkway, San Rafael, Califórnia 94903, EUA, A/C: Copyright Agent. Se o Licenciado participa de um Programa de Relacionamento, qualquer das partes também pode oferecer notificação conforme estabelecido nos Termos do Programa de Relacionamento.

9.2 Lei Regente e Jurisdição. Este Contrato será regido e interpretado de acordo com as leis (a) da Irlanda, se o Licenciado adquiriu os Materiais da Autodesk em algum país da Europa, África ou Oriente Médio; (b) de Cingapura, se o Licenciado adquiriu os Materiais da Autodesk em algum país da Ásia, Oceania ou da Zona do Pacífico, ou (c) do Estado da Califórnia (e, na extensão em que se aplicarem, das leis federais dos Estados Unidos), se o Licenciado adquiriu os Materiais da Autodesk em algum país da América, (incluindo o Caribe) ou em qualquer outro país não especificado nesta Cláusula 9.2 (Lei Regente e Jurisdição). As leis destes Estados prevalecerão, sem nenhuma referência às suas regras de conflito de leis. A Convenção das Nações Unidas sobre Contratos para Venda Internacional de Mercadorias e a Lei Uniforme para Transação de Informações por Computador não se aplicarão ao presente Contrato (e são excluídas do direito aplicável). Além disso, cada parte concorda que qualquer alegação, ação ou disputa decorrente ou relacionada a este Contrato será levada exclusivamente (e as partes estarão sujeitas à jurisdição exclusiva) ao Tribunal Superior do Estado da Califórnia, Condado de Marin, ou ao Tribunal Distrital para o Distrito do Norte da Califórnia em São Francisco, salvo se o Licenciado tiver adquirido os Materiais da Autodesk (a) em um país da Europa, África ou Oriente Médio, qualquer alegação ou disputa será levada exclusivamente para os tribunais da Irlanda (e as partes estarão sujeitas à sua jurisdição exclusiva) e (b) em um país da Ásia, Oceania e da Zona do Pacífico, tal alegação ou disputa será levada exclusivamente para os tribunais de Cingapura (e as partes estarão sujeitas à sua jurisdição exclusiva). Nada no disposto acima impedirá a Autodesk de propor uma ação por infração de direitos de propriedade intelectual em qualquer país em que tal violação tenha alegadamente ocorrido.

9.3 Sem Cessão; Insolvência. O Licenciado não poderá ceder este Contrato ou quaisquer direitos aqui previstos (seja por aquisição de ações ou ativos, fusão, mudança de controle, operação jurídica ou de outra forma) sem autorização prévia por escrito da Autodesk, que pode ser retida segundo o critério exclusivo e absoluto da Autodesk, e qualquer cessão não autorizada tentada pelo Licenciado será considerada nula. No âmbito de qualquer processo de falência ou semelhante, o Licenciado reconhece e concorda que o presente Contrato é e deverá ser tratado como um contrato executório que não poderá ser admitido e/ou atribuído sem o prévio consentimento por escrito da Autodesk, consentimento este que pode ser retido segundo o critério exclusivo e absoluto da Autodesk, seja pela Seção 365(c)(1) do Título 11 do Código dos Estados Unidos ou qualquer outra lei aplicável acerca do tratamento de contratos executórios no âmbito de falências. Qualquer cessão (independentemente de como ou sob quais condições a cessão possa acontecer) será condicionada ao cumprimento do seguinte: pelo menos 30 (trinta) dias antes de ceder ou aceitar qualquer cessão de direitos previstos neste Contrato (incluindo a transferência de quaisquer cópias do Software ou direitos de usar do Software), (a) o Licenciado deve fornecer notificação escrita para a Autodesk, Desinstalar todas as cópias do Software, e (sem limitação da generalidade da Cláusula 9.7 (Auditorias)) permitir que a Autodesk ou seus representantes inspecionem os registros, sistemas e instalações do (ou operados pelo) Licenciado e suas subsidiárias e afiliadas para verificar (por quaisquer meios disponíveis para a Autodesk, sejam remotos ou nas instalações) que todas as cópias do Software foram Desinstaladas (b) o proposto cessionário deve concordar em cumprir (e o Licenciado deve assegurar que o cessionário irá cumprir) com todas as obrigações deste Contrato com relação a este Software, tal contrato deve prever que a Autodesk é uma terceira beneficiária do contrato do cessionário, e que o cessionário deve fornecer uma cópia do contrato para a Autodesk, e (c) o Licenciado e o proposto cessionário devem cumprir com todos os outros procedimentos de transferência identificados pela Autodesk.

9.4 Subsidiárias e Afiliadas da Autodesk. O Licenciado reconhece e concorda que a Autodesk pode mandar que suas subsidiárias e afiliadas desenvolvam atividades em conexão com este Contrato, incluindo, sem limitação, a entrega de Materiais da Autodesk e o fornecimento de Programas de Relacionamento e Serviços, desde que a Autodesk (e não tais subsidiárias e afiliadas) permaneça sujeita às obrigações por ela assumidas em virtude deste Contrato. O Licenciado também concorda que as subsidiárias e afiliadas da Autodesk podem exigir o cumprimento (incluindo a tomada de ações por violação) deste Acordo.

9.5 Exceções às Proibições; Divisibilidade.

9.5.1 Exceções às Proibições. As proibições contidas neste Contrato não serão aplicadas quando e na medida em que a lei aplicável não permita que estas vedações sejam impostas. O Licenciado poderá ter outros direitos sob as leis do estado ou país dentro do Território onde os Materiais Licenciados forem adquiridos, e este Contrato não altera os direitos do Licenciado sob as leis deste estado ou país se e na medida em que as leis de tal estado ou país não permitirem que este Contrato o faça. O Licenciado suportará o ônus da prova para demonstrar que a lei aplicável não permite (i) a aplicação destas proibições; ou (ii) que este Contrato não altere direitos particulares em um estado ou país (e que o Licenciado não excedeu os limites da proibições não aplicáveis e direitos não alteráveis).

9.5.2 Divisibilidade. Se e na medida em que qualquer disposição deste Contrato for considerada ilegal, inválida ou inexigível no todo ou em parte, de acordo com a lei aplicável, essa disposição ou parte da disposição será considerada sem efeito na jurisdição na qual ela é ilegal, inválida ou inexigível, na medida de sua ilegalidade, invalidade ou inexigibilidade e deverá ser considerada modificada na medida do necessário para estar em conformidade com a lei aplicável de modo a produzir o efeito mais próximo possível da intenção das partes. A ilegalidade, invalidade ou inexigibilidade de tais disposições naquela jurisdição não deverá, de modo nenhum, afetar a legalidade, a validade ou a inexigibilidade de tal disposição em qualquer outra jurisdição ou afetar a legalidade, validade ou exigibilidade de qualquer outra disposição deste Contrato em qualquer jurisdição.

9.6 Sem Renúncia. Nenhum termo ou disposição deste Contrato será considerado renunciado, e nenhuma violação perdoada, exceto se tal renúncia for feita por escrito e assinada em nome da parte contra a qual tal renúncia é alegada. Nenhuma renúncia (seja expressa ou implícita) constituirá consentimento quanto à renúncia ou ao perdão de qualquer outra violação, seja violação diferente ou violação subsequente.

9.7 Auditorias. O Licenciado concorda que a Autodesk tem o direito a exigir uma auditoria (eletrônica ou não) dos Materiais da Autodesk, sua Instalação e Acesso aos mesmos. Como parte de tal auditoria, a Autodesk ou seu representante autorizado terá o direito de, mediante notificação prévia de 15 (quinze) dias ao Licenciado, inspecionar os registros, sistemas, instalações, inclusive identificações de máquina e informações relacionadas, do Licenciado para verificar a Instalação e Acesso do Licenciado aos Materiais da Autodesk. Além disso, dentro de 15 (quinze) dias da solicitação de auditoria o Licenciado irá fornecer a Autodesk todos os registros e informações solicitadas pela Autodesk para verificar a Instalação e Acesso do Licenciado aos Materiais da Autodesk. O Licenciado fornecerá cooperação integral para permitir tal auditoria. Se a Autodesk determinar que a Instalação ou Acesso pelo Licenciado aos Materiais da Autodesk não está em conformidade com os contratos ou termos de serviço aplicáveis, o Licenciado obterá imediatamente e pagará por licença(s) válida(s) para fazer com que a Instalação e o Acesso pelo Licenciado fiquem em conformidade e pagará os custos razoáveis da auditoria. Além de tais direitos de pagamento, a Autodesk se reserva o direito de procurar outros remédios disponíveis, seja na lei ou por equidade.

9.8 Idioma. A versão em inglês deste Contrato é legalmente vinculante em caso de inconsistências entre a versão em inglês e quaisquer traduções. Se o Licenciado adquiriu a licença para os Materiais Licenciados no Canadá, o Licenciado concorda com o seguinte: as partes do presente confirmam que é seu desejo que este Contrato, assim como os documentos relacionados a ele, incluindo notificações, tenham sido e sejam escritas apenas em inglês.

9.9 Interpretação. Ambiguidades neste Contrato não serão interpretadas contra quem o preparou.

9.10 Força Maior. A Autodesk não será responsável por quaisquer perdas, danos ou penalidades resultantes de atrasos ou falhas no desempenho resultantes de caso fortuito, atraso de fornecedor ou outras causas além do controle razoável da Autodesk.

9.11 Direitos do Governo Norte-Americano. Para aquisições do Governo Norte-Americano, todos os Materiais da Autodesk são considerados como software comercial para computador conforme definido na FAR 12.212 e sujeito a direitos restritos como definido no Artigo 52.227-19 da FAR, "Commercial Computer Software – Restricted Rights" e DFARS 227.7202, "Rights in Commercial Computer Software or Commercial Computer Software Documentation", conforme aplicável e quaisquer regulamentos posteriores. Qualquer uso, modificação, reprodução de lançamento, desempenho, exibição ou divulgação dos Materiais da Autodesk pelo Governo Norte-Americano se dará exclusivamente em conformidade com direitos e restrições de licença aqui descritos.

9.12 Controle de Exportação. O Licenciado reconhece e concorda que os Materiais e Serviços da Autodesk (incluindo quaisquer dados submetidos pelo Licenciado em relação a um Serviço, e qualquer resultado específico de um Licenciado gerado por um Serviço) estão sujeitos a leis, regras e regulamentos de controle de exportação e sanções comerciais dos Estados Unidos e podem estar sujeitos a leis, regras e regulamentos de controle de exportação e sanções comerciais de outros países, incluindo, mas sem limitação, países nos quais o Licenciado está localizado ou opera. Conjuntamente, essas leis, regras e regulamentos dos Estados Unidos e de outros países são denominados “Leis de Controle de Exportação”. O Licenciado cumprirá com as Leis de Controle de Exportação em todos os aspectos. O Licenciado declara, garante e assume que nem o Licenciado nem o Pessoal do Licenciado (i) são cidadãos, ou residentes de, ou localizados em, um país ou região que está sujeito às sanções comerciais dos Estados Unidos ou outras sanções comerciais relevantes (incluindo, sem limitação, a península da Criméia, Cuba, Irã, Sudão, Síria e Coreia do Norte), (ii) estão identificados em qualquer das listas de partes restritas do governo aplicáveis (incluindo, sem limitação, a Lista de Sanções Setoriais, a Lista de Nacionais Especialmente Designados e Pessoas Bloqueadas do Departamento do Tesouro dos Estados Unidos, a Lista de Partes Negadas do Departamento do Comércio dos Estados Unidos, Lista de Entidades e Lista Não Verificada e listas relacionadas à proliferação do Departamento de Estado dos Estados Unidos), (iii) salvo se de outra forma autorizado pelas Leis de Controle de Exportação, usarão Materiais ou Serviços da Autodesk em relação a qualquer uso final restrito, incluindo, sem limitação, projeto, análise, simulação, estimativa, teste, ou outras atividades relacionadas a atividades nucleares, armas químicas/biológicas, sistemas de foguetes ou veículos aéreos não tripulados ou (iv) usarão os Materiais ou Serviços da Autodesk para divulgar, transferir, fazer download, exportar ou reexportar, direta ou indiretamente, qualquer resultado produzido especialmente para um Licenciado pelos Materiais ou Serviços da Autodesk, conteúdo do Licenciado, conteúdo de terceiros ou qualquer outro conteúdo ou material para qualquer país, entidade ou parte que seja inelegível para receber tais itens pelas Leis de Controle de Exportação ou outras leis ou regulamentos aos quais o Licenciado pode estar sujeito. O Licenciado entende que os requisitos e as restrições das Leis de Controle de Exportação como aplicáveis ao Licenciado poderão variar de acordo com os Materiais ou Serviços da Autodesk fornecidos sob este Contrato e podem mudar periodicamente. Caso o Licenciado tome conhecimento de que Materiais ou Serviços da Autodesk tenham sido fornecidos a qualquer pessoa ou entidade em violação das Leis de Controle de Exportação, o Licenciado notificará a Autodesk imediatamente. Caso a Autodesk determine que a violação das Leis de Controle de Exportação deva ser divulgada à autoridade de controle de exportação aplicável, o Licenciado fornecerá tal assistência e informação, conforme a Autodesk razoavelmente requisitar em relação com essa divulgação.

9.13 Contrato Integral. Este Contrato e quaisquer outros termos mencionados neste Contrato (como os Termos do Programa de Relacionamento e os Termos de Serviços) constituem o acordo integral entre as partes (e se fundem e substituem todos os acordos anteriores ou contemporâneos, discussões, comunicações, acordos, declarações, garantias, anúncios ou entendimentos) com relação ao assunto em questão, exceto quanto à possibilidade de que Materiais da Autodesk específicos estejam sujeitos a termos, adicionais ou diferentes, associados a tais Materiais da Autodesk. As partes reconhecem que, para celebrar este Contrato, elas não estão confiando em acordos, discussões, comunicações, acordos, declarações, garantias, anúncios ou entendimentos, exceto quando expressamente previstos no presente Contrato. O Licenciado reconhece e concorda que a Autodesk pode adicionar ou alterar os Termos de Programa de Relacionamento e os Termos de Serviços de tempos em tempos, desde que a Autodesk forneça aviso escrito sobre tais acréscimos ou alterações (e pode permitir que o Licenciado não renove, rescinda, ou também pode oferecer outras opções no que diz respeito a Programas de Relacionamento ou Serviços) antes que os aditamentos ou alterações entrem em vigor para o Licenciado. No caso de um conflito entre este Contrato e quaisquer outros termos da Autodesk (incluindo, sem limitação, os Termos do Programa de Relacionamento, os Termos de Serviços, ou tais termos adicionais ou diferentes), os demais termos serão aplicáveis. Os termos estipulados pelo Licenciado em qualquer comunicação feita pelo Licenciado com a intenção de alterar este Contrato ou outros termos serão considerados nulos e sem efeito, salvo se acordado por escrito e assinado por um representante autorizado da Autodesk. Quaisquer modificações a este Contrato também serão inválidas, exceto naquilo que for acordado em documento assinado por um representante autorizado da Autodesk.

10. Termos Adicionais

10.1 Renderização. Esta Cláusula 10.1 (Renderização) se aplica aos seguintes Softwares que poderão ser incluídos nos Materiais Licenciados: (i) Autodesk Maya; e (ii) Autodesk 3ds Max.

10.1.1 No que se refere ao Software de Renderização (definido abaixo), juntamente com quaisquer outras licenças concedidas neste Contrato, o Licenciado poderá permitir que o Software de Renderização seja Instalado ou Acessado em uma Base em Rede, exclusivamente para as Necessidades Internas de Negócios do Licenciado, especificamente para renderizar arquivos criados com o Software. Entretanto, se o Software de Renderização for mental ray e o Software for fornecido com um número limitado de nós de renderização com relação ao mental ray, o disposto a seguir será restrito a tal número de nós de renderização com relação ao mental ray.

10.1.2 No que se refere ao Software de mental ray Batch (definido abaixo), juntamente com qualquer outra licença concedida neste Contrato, o Licenciado poderá permitir que o Software de mental ray Batch seja Instalado ou Acessado em uma Base em Rede, exclusivamente para as Necessidades Internas de Negócios do Licenciado, e usado (i) especificamente para renderizar arquivos criados com o Software; ou (ii) pelo Software de Renderização, especificamente para renderizar arquivos criados com o Software. O número total de CPUs usadas pelo Software de mental ray Batch não poderá exceder o número especificado na Identificação da Licença.

10.1.3 No que se refere ao mental ray Autônomo (definido abaixo), o Licenciado poderá permitir que o Software mental ray Autônomo seja Instalado ou Acessado em uma Base em Rede somente em Dispositivo (s) de Computação (definido abaixo), exclusivamente para as Necessidades Internas de Negócios do Licenciado e especificamente para renderizar arquivos criados com o Software. No que se refere ao Software mental ray Autônomo, qualquer referência no Contrato ao termo "Computador" será, pela presente cláusula, excluída e substituída por "Dispositivo (s) de Computação".

10.1.4 No que se refere ao Satélite mental ray (definido abaixo), para cada Software Autodesk 3ds Max, Autodesk Maya e Autodesk Softimage, cada Satélite mental ray executável(eis) poderá rodar em 1 (um) ou mais ou hospedar não mais de 4 (quatro) Dispositivos de Computação do cliente. No que se refere ao Satélite mental ray, qualquer referência no Contrato ao termo "Computador" será, pela presente cláusula, excluída e substituída por "Dispositivo(s) de Computação".

10.1.5 Definições

(1) "mental ray Autônomo" significa o Software executável mental ray cliente/servidor Autônomo, incluindo as bibliotecas de sombreamento e os programas utilitários do mental ray padrão, usados especificamente para renderizar arquivos criados com o Software.

(2) "Software de Renderização" significa um subconjunto do Software usado especificamente para renderizar arquivos criados com o Software.

(3) "Software mental ray Batch" significa um subconjunto do Software usado: (i) especificamente para renderizar arquivos criados com o Software ou (ii) pelo Software de Renderização especificamente para renderizar arquivos criados com o Software.

(4) "mental ray Satellite" significa o Software mental ray Satellite, incluindo as bibliotecas de sombreamento do mental ray padrão. O mental ray Satellite equivale funcionalmente ao Software executável mental ray Autônomo, usado especificamente para renderizar arquivos criados com o Software, salvo se não puder ler e gravar arquivos no formato mi2 completo.

(5) "Dispositivo de Computação" significa (i) uma única montagem eletrônica com um máximo de: (a) 4 (quatro) CPUs (independentemente do número de núcleos em cada CPU) cada CPU com um ou mais microprocessadores, (b) 4 (quatro) placas de computação baseadas em GPU separada; ou (iii) uma implementação de software da única montagem eletrônica, (uma então chamada “máquina virtual”) descrita no (i) acima, o qual a única montagem eletrônica aceita informações em formato digital ou similar e manipula informações para obter um resultado específico baseado em uma sequência de instruções.

10.2. Exceções. A presente Cláusula 10.2 (Exceções) aplica-se ao seguintes Softwares, os quais poderão ser incluídos nos Materiais Licenciados: (i) Autodesk Maya; (ii) Autodesk 3ds Max; e (iii) Autodesk Stingray.

10.2.1 . Não obstante o disposto na Cláusula 2.1.1 (Licenças Não Outorgadas/Atividades Não Autorizadas) se: (i) o Componente Redistribuível (definido abaixo) operar com o Software e com o Aplicativo do Licenciado; e (ii) o Componente Redistribuível estiver ligado ao Aplicativo do Licenciado, o Licenciado poderá reproduzir e distribuir o Componente Redistribuível e o Aplicativo do Licenciado em conjunto, sujeito ao estrito cumprimento pelo Licenciado de todos os termos e condições a seguir:

(a). as identificações de classes para quaisquer classes de objetos que o Licenciado tenha criado serão diferentes e claramente distinguíveis das identificações de classes usadas pela Autodesk;

(b). o código da Amostra (definido abaixo) modificado e quaisquer arquivos binários resultantes no Aplicativo do Licenciado serão identificados como desenvolvidos pelo Licenciado, e não pela Autodesk;

(c). o Aplicativo do Licenciado terá a indicação de direitos autorais do Licenciado;

(d). qualquer Modificação (definida abaixo) e arquivos binários resultantes incluirão a indicação de direitos autorais da Autodesk, Inc., bem como a seguinte declaração "Este software contém código protegido por direitos autorais de propriedade da Autodesk, Inc.; porém, este programa foi modificado e não é mais endossado pela Autodesk, Inc". O idioma do aviso de direitos autorais e da declaração deverá ser o mesmo do Software;

(e). a distribuição será exclusivamente sem fins lucrativos;

(f). a distribuição será realizada tanto em formato binário quanto em formato de texto;

(g). a distribuição está sujeita ao contrato de licença de usuário final padrão que, entre outras coisas: (1) protege os interesses da Autodesk, em conformidade com os termos deste Contrato; e (2) proíbe a redistribuição do Componente Redistribuível;

(h). se o Componente Redistribuível operar com o Software Autodesk 3ds Max e com o Aplicativo do Licenciado, nesse caso, antes da reprodução e da distribuição do Componente Redistribuível e do Aplicativo do Licenciado todos os arquivos MIDI deverão ter sido excluídos do Componente Redistribuível e do Aplicativo do Licenciado; e

(i). o Licenciado concorda em defender, indenizar e isentar a Autodesk e as suas subsidiárias e afiliadas contra todos e quaisquer danos, custos, perdas, responsabilidades, despesas e valores pagos em acordos relacionados a qualquer processo, demanda ou ação judicial apresentados por terceiros, alegando que os Componentes Redistribuíveis e/ou o Aplicativo do Licenciado infringem ou se apropriam indevidamente de alguma patente, direitos patrimoniais e morais de autor, marca, segredos de negócio e direitos de design, registrados ou não, e incluindo qualquer pedido de registro dos direitos acima mencionados e todos os direitos ou formas de proteção similares, com efeitos equivalentes ou similares a qualquer desses, os quais poderão subsistir em qualquer lugar do mundo, para tal terceiro.

10.2.2 Definições

(1) "Aplicativo do Licenciado" significa, com relação ao Software, uma Modificação realizada pelo Licenciado para projeto, desenvolvimento e teste de um programa de aplicativo feito pelo Licenciado.

(2) "Modificação" significa qualquer: (i) acréscimo à parte essencial de uma Amostra ou qualquer acréscimo substancial ao conteúdo de um arquivo que contém uma Amostra; (ii) qualquer exclusão da estrutura de uma Amostra ou qualquer exclusão da estrutura de conteúdos de um arquivo contendo uma Amostra; e/ou qualquer arquivo novo que contenha alguma parte de uma Amostra; todos os quais, a critério exclusivo da Autodesk, asseguram que a Amostra não é fonte primária de valor.

(3) "Componente Redistribuível" significa a(s) Amostra(s) e/ou uma Modificação.

(4) "Amostra(s)" significa código-fonte de amostra ou animações individuais, imagens fixas e/ou arquivos de áudio inseridos no Software e localizados no diretório de amostras, no subdiretório de exemplos, nos arquivos de amostra ou em qualquer tipo de diretório ou arquivo semelhante; e no caso do Software Autodesk Stingray apenas, arquivos do mecanismo de tempo de execução e DLLs associados em forma binária apenas que sejam identificados pela Autodesk e sejam necessários para permitir aos usuários do Aplicativo do Licenciado usar e/ou executar o Aplicativo do Licenciado.

11. Ferramentas Autodesk Creative Finishing. Caso o Software seja uma ferramenta Autodesk Creative Finishing de composição, classificação, edição e/ou finalização, incluindo, sem limitação, o Autodesk® Flame® Premium, Autodesk® Flame®, Autodesk® Flame® Assist, Autodesk® Flare®, Autodesk® Lustre®, e Autodesk® Backdraft® Conform, os seguintes termos se aplicam: em relação ao Autodesk Wiretap API, (a) o Licenciado pode Instalar e Acessar este API em um Computador mesmo se uma cópia licenciada das ferramentas Creative Finishing não estiver Instalada; e (b) Instalação e Acesso deste API não precisa ser somente em relação à Instalação e ao Acesso do Licenciado às ferramentas Creative Finishing.

12. A tecnologia de download da Autodesk poderá usar a Interface Akamai NetSession, que pode utilizar uma quantidade limitada da sua largura de banda de upload e recursos de PC para conectar você a uma rede interconectada (peered network) e melhorar velocidade e confiança do conteúdo da Web. A Interface Akamai NetSession é uma tecnologia de rede segura para cliente que utiliza a energia do seu computador para entregar software e media disponíveis na rede Akamai. A sua Interface Akamai NetSession funciona coletivamente com outras Interfaces Akamai NetSession, juntamente com milhares de servidores edge Akamai, e é executado como um serviço de rede que utiliza uma quantidade limitada dos recursos disponíveis do seu computador. Mais informações sobre a Interface Akamai NetSession estão disponíveis aqui: http://www.akamai.com/client. Ao clicar "Aceito" e usar a tecnologia de download da Autodesk, você aceita o Contrato de Licença Akamai (http://www.akamai.com/eula) além do Contrato de Licença e Serviços Autodesk.

Anexo A

Definições

1. "Acesso" ou "Acessível" significa, com relação a um programa de computador ou outros materiais, (a) usar ou executar o programa de computador ou outros materiais ou (b) usar ou de outra forma se beneficiar dos recursos ou funcionalidades do programa de computador ou outros materiais.

2. "Contrato" significa este Contrato de Licença e Serviços, incluindo todos os seus anexos, conforme o Contrato de Licença e Serviços pode ser alterado de tempos em tempos, de acordo com os seus termos.

3. "Usuário Autorizado" significa qualquer pessoa que Instale ou Acesse, ou que esteja autorizado a Instalar ou Acessar, quaisquer dos Materiais Licenciados

4 "Autodesk" significa a Autodesk, Inc., uma corporação do Estado de Delaware, salvo se o Licenciado adquirir uma licença para os Materiais da Autodesk em (a) um país da Europa, África ou Oriente Médio, onde "Autodesk" se refere a Autodesk Ireland Operations Limited ou (b) um país da Ásia, Oceania ou Zona do Pacífico, onde Autodesk se refere a Autodesk Ásia Pte. Ltd.

5 "Autodesk License Manager" é a ferramenta conhecida como Autodesk License Manager ou qualquer outra ferramenta futura da Autodesk para gestão, monitoramento ou controle de Instalação ou Acesso aos Materiais da Autodesk.

6. "Materiais da Autodesk" significa qualquer dos materiais distribuídos ou disponibilizados pela Autodesk, direta ou indiretamente, incluindo Software, Materiais Complementares, Documentação do Usuário e Materiais Excluídos (sejam ou não licenciados para o Licenciado).

7. "Computador" significa (i) um único dispositivo eletrônico, com uma ou mais unidades centrais de processamento (CPUs), que aceita informações em forma digital ou semelhante e manipula essas informações para um resultado específico com base em uma sequência de instruções, ou (ii) uma implementação de software de tal dispositivo (ou chamada máquina virtual).

8. "Formulário de Informações do Cliente" significa um formulário preenchido pelo Licenciado ou em seu nome e submetido à Autodesk ou a um Revendedor, direta ou indiretamente, em conexão com o pedido do Licenciado para uma licença de Materiais da Autodesk, Programa de Relacionamento ou Serviços.

9. "Licença Educacional" significa um Licenciado que também seja (a) uma Instituição Qualificada de Ensino, (b) Docente, (c) Estudante ou (d) Outro Licenciado Educacional Autorizado. Um Licenciado Educacional pode ser solicitado a apresentar provas de sua elegibilidade, caso requerido pela Autodesk. A Autodesk, a seu critério exclusivo, retém o direito de determinar a elegibilidade de um Licenciado Educacional, salvo conforme determinado em http://www.autodesk.com/educationterms ou de outro modo autorizado por escrito pela Autodesk.

10. "Fins Educacionais" significa (i) no caso de uma Instituição Qualificada de Ensino, Docente ou outros Licenciados Educacionais Autorizados, os fins diretamente relacionados com aprendizagem, ensino, treinamento, pesquisa e desenvolvimento que são parte das funções de instrução realizadas por uma Instituição Qualificada de Ensino ou Outro Licenciado Educacional Autorizado e (ii) no caso de Estudantes, os fins relacionados a aprendizado, treinamento, pesquisa ou desenvolvimento. "Fins Educacionais" não inclui fins comerciais, profissionais ou quaisquer outros fins lucrativos.

11. "Fins de Avaliação" significam fins de avaliação e demonstração das capacidades do Software ou Materiais Complementares, mas exclui análise competitiva e quaisquer fins comerciais, profissionais ou outros fins lucrativos.

12. "Materiais Excluídos" significa qualquer material, incluindo Software, Materiais Complementares ou Documentação do Usuário (incluindo, sem limitação, quaisquer programas de computador, módulos ou componentes de um programa de computador, funcionalidades ou recursos de um programa de computador, materiais explicativos impressos ou eletrônicos, conteúdo ou outros materiais, se existentes), que podem ser fornecidos ou disponibilizados ao Licenciado, por qualquer meio, ou que estão em qualquer mídia entregue ao Licenciado, para os quais (a) o Licenciado não tem uma Identificação de Licença, ou (b) o Licenciado não pagou (nem continuou a pagar) os valores aplicáveis. O Licenciado reconhece que os Materiais Excluídos estão incluídos em mídia ou através de download por conveniência do mecanismo de licenciamento utilizado pela Autodesk, e a inclusão não autorizará de forma alguma, expressa ou implicitamente, o direito de usar tais Materiais Excluídos.

13. "Docente" significa uma pessoa civil que seja um empregado ou contratante independente trabalhando para uma Instituição Qualificada de Ensino.

14. "Instalar" e "Instalação" significam, com relação a um programa de computador ou outros materiais, copiar o programa ou outros materiais para um disco rígido ou outro meio de armazenamento.

15. "Identificação da Licença" significa uma ou mais designações fornecidas pela Autodesk, definidas no Tipo de Licença de que dispõe o Licenciado para os Materiais Licenciados. A Identificação da Licença pode ser (a) localizada (i) nos Materiais Licenciados (p.ex., na Cláusula "Sobre", em uma caixa de diálogo com informações de licença, ou em um arquivo de texto no Software); (ii) na embalagem da Autodesk ou no seu interior, ou (iii) em uma confirmação por escrito ou por outro aviso enviado ao Licenciado pela Autodesk, transmitido via e-mail, fac-simile, entrega física ou por qualquer outra forma; ou (b) obtida por solicitação à Autodesk. Vale ressaltar que a Identificação de Licença não inclui designação, confirmação, embalagem ou outros documentos fornecidos pelo Revendedor ou por demais terceiros.

16. "Tipo de Licença" significa um tipo de licença especificado pela Autodesk para os Materiais da Autodesk, incluindo os tipos estabelecidos no Anexo B. O Tipo de Licença inclui os termos especificados pela Autodesk para cada tipo de licença, incluindo os termos aplicáveis estabelecidos no Anexo B. O Tipo de Licença é determinado pela Autodesk e pode ser especificado na Identificação de Licença aplicável.

17. "Materiais Licenciados" significam Software, Materiais Complementares e Documentação do usuário (a) baixados clicando no botão "Eu aceito" ("I accept") ou outro botão ou mecanismo associado a este Contrato ou que de outra forma indique a aceitação deste Contrato, (b) entregues pré-embalados com o presente Contrato, ou (c) de outra forma acompanhando este Contrato, desde que (i) no caso de Software, o Software seja identificado em uma Identificação de Licença aplicável, e (ii) o Licenciado tenha pagado (e continue a pagar) os valores aplicáveis. Os Materiais Licenciados também incluem Materiais Complementares e Documentação do Usuário que a Autodesk fornece ou torna disponível para o Licenciado para uso com o Software licenciado sob este Contrato, se não houver termos distintos especificados pela Autodesk para tais materiais. Os Materiais Licenciados incluem, sem limitação, quaisquer correções de erros, patches, pacotes de serviço (service packs), atualizações, upgrades e novas versões de Materiais Licenciados que a Autodesk forneça ou disponibilize ao Licenciado sob a licença então vigente para ele. O Licenciado reconhece que a disponibilidade de Upgrades e de novas versões pode ser sujeita a valores adicionais e aos Termos do Programa de Relacionamento. Além disso, os Materiais Licenciados incluem, sem limitação, as versões anteriores e outros Materiais da Autodesk que o Licenciado recebe ou retém em conformidade com os Termos do Programa de Relacionamento, mas somente durante e na medida em que seja expressamente autorizada pelos Termos do Programa de Relacionamento. Sem prejuízo do disposto acima (ou em qualquer outra disposição do presente Acordo), os Materiais Licenciados em todos os casos excluem os Materiais Excluídos.

18. "Licenciado" significa (a) a empresa ou outra pessoa jurídica em nome da qual os Materiais da Autodesk são adquiridos, se os Materiais da Autodesk são adquiridos em nome dessa entidade (por exemplo, um empregado, contratado autônomo ou outro representante autorizado), ou (b) se não houver essa entidade, o indivíduo que aceita o presente Contrato (por exemplo, selecionando o botão "Eu aceito" ("I accept") ou outro botão ou mecanismo associado com o presente Contrato ou que de outra forma indique consentimento com este Contrato ao instalar, baixar, acessar, ou de outra forma copiar ou usar todo ou parte dos Materiais da Autodesk). Para esclarecimento, "Licenciado" refere-se apenas a uma única pessoa jurídica ou indivíduo especificamente identificado, e não inclui qualquer filial ou afiliada de tal pessoa jurídica ou indivíduo ou qualquer outra pessoa relacionada.

19. "Necessidades de Negócios e Internas do Licenciado" significa, em referência aos Materiais Licenciados, o uso de tais Materiais Licenciados (e os recursos e as funcionalidades destes) pelo pessoal do próprio Licenciado para satisfazer as necessidades internas do Licenciado no curso normal de tais negócios, desde que tais Necessidades de Negócios e Internas não incluam em nenhuma hipótese o fornecimento ou a disponibilização de tais Materiais Licenciados (ou os recursos ou as funcionalidades destes) a quaisquer terceiros.

20. "Base em Rede" significa um ambiente computacional que inclui um Computador que atua como um servidor de arquivos que permite que os Materiais Licenciados Instalados em tal Computador sejam transferidos e Instalados, e operados, visualizados ou Acessados a partir de outros Computadores através de uma conexão de rede local ou através de uma conexão VPN sujeita ao cumprimento dos Requisitos de VPN.

21. “Outros Licenciados Educacionais Licenciados” significa um Licenciado descrito em http://www.autodesk.com/educationterms ou conforme de outra maneira autorizado, por escrito, pela Autodesk.

22. "Número Permitido" significa um número máximo (por exemplo, número de usuários autorizados, número de usuários simultâneos, número de computadores, sessões etc.), aplicável a uma licença dos Materiais Licenciados e ao Tipo de Licença associado. Tal número geralmente é determinado pela Autodesk e pode ser especificado na Identificação de Licença aplicável.

23. "Fins de Aprendizado Pessoal" significa (i) a aprendizagem pessoal como Estudante ou, (ii) no caso de um não Estudante, aprendizado pessoal, excluindo (a) o aprendizado em sala de aula feito pessoalmente ou de forma on-line em programa de concessão de diploma ou certificado, e (b) aprendizagem relacionada a quaisquer fins comerciais, profissionais ou outros fins lucrativos.

24. "Pessoal" significa (a) os funcionários individuais do Licenciado e (b) pessoas físicas na qualidade de contratadas independentes, que trabalham nas instalações do Licenciado e que Instalam e Acessam os Materiais Licenciados apenas nos Computadores que sejam de propriedade, posse ou controlados pelo Licenciado, ou por meio deles.

25. "Versões Anteriores" significam, com relação a qualquer versão então vigente dos Materiais Licenciados, uma versão anterior dos Materiais Licenciados com relação à qual a versão vigente é a sucessora ou substituta (conforme determinado pela Autodesk).

26. “Instituição Qualificada de Ensino" significa uma instituição de ensino que tenha sido acreditada por uma agência autorizada do governo, dentro do governo local, estadual, provincial, federal ou nacional aplicável, e que tenha a finalidade primária de ensinar os estudantes nela matriculados. Exemplos, sem limitação, de entidades que estejam incluídas ou excluídas desta definição são descritos em http://www.autodesk.com/educationterms.

27. “Programa de Relacionamento" significa (i) Assinatura ou (ii) um programa de aluguel oferecido de maneira geral pela Autodesk em conformidade com o que a Autodesk torna disponível dos Materiais Licenciados.

28. “Termos de Programas de Relacionamento” significam os termos para um Programa de Relacionamento, definidos em http://usa.autodesk.com/company/legal-notices-trademarks/support-terms-and-conditions ou qualquer página da Internet sucessora ou suplementar da Autodesk (o URL para tal pode ser obtido no website da Autodesk ou mendiante solicitação).

29. "Revendedor" significa um distribuidor ou revendedor autorizado direta ou indiretamente pela Autodesk para distribuir ao Licenciado Materiais da Autodesk que sejam autênticos.

30. "Serviços" significam os serviços (incluindo os seus resultados) fornecidos ou disponibilizados pela Autodesk, incluindo, sem limitação, serviços de suporte, armazenamento, serviços de simulação e testes, treinamento e outros benefícios, mas excluindo serviços prestados ou disponibilizados como parte de um Programa de Relacionamento.

31. "Termos de Serviços" significam os termos para Serviços estabelecidos em um local onde um usuário pode pedir ou se registrar, ou que são exibidos em conexão com o pedido ou cadastro para tais Serviços (p.ex., uma página da web) ou, se tais termos não existirem, na seguinte página da Autodesk:

http://usa.autodesk.com/company/legal-notices-trademarks/terms-of-service (caso os Serviços sejam Serviços de Rede) ou http://usa.autodesk.com/company/legal-notices-trademarks/terms-of-use (para todos os demais Serviços) ou quaisquer outras páginas da web da Autodesk que lhe sejam adicionais ou que as sucedam.

32. "Software" significa um programa de computador, ou um módulo ou componente de um programa de computador, distribuído ou disponibilizado pela Autodesk. O termo "Software" também pode se referir a funções e características de um programa de computador.

33. "Base Autônoma (Stand-alone)" significa que (i) os Materiais Licenciados são Instalados em um único Computador e (ii) os Materiais Licenciados não podem ser Instalados, ou operados, vistos ou de outra forma Acessados a partir ou através de qualquer outro Computador (por exemplo, através de uma ligação de rede de qualquer tipo).

34. "Estudante" significa um indivíduo que esteja matriculado como um estudante em uma Instituição de Ensino Qualificada.

35. "Assinatura" é o programa genericamente oferecido pela Autodesk sob o qual a Autodesk oferece (entre outras coisas) atualizações e upgrades, novas versões e certos outros suportes, serviços e treinamento relativos a Materiais da Autodesk.

36. "Materiais Complementares" significam os materiais, além de Software e Documentação de Usuário relacionada, que são distribuídos ou disponibilizados pela Autodesk para utilização com o Software. Os Materiais Complementares incluem, sem limitação, (a) conteúdo, tais como amostras de desenhos e projetos, módulos para desenhos e projetos, bem como representações dos elementos utilizados nos desenhos e projetos (por exemplo, edifícios, partes de prédios, equipamentos, móveis, pontes, estradas, personagens, fundos, cenários e animações), (b) materiais de apoio, tais como códigos de construção e as descrições das práticas de construção, (c) ferramentas para tornar possível a produção do software, tais como fontes, e (d) Materiais de Desenvolvimento, aplicativos de programação de interfaces (APIs) e outros materiais de desenvolvedor semelhantes (inclusive informações referentes a API).*

37. "Território" (a) significa o país, países ou jurisdição(ões) especificados na Identificação de Licença, ou (b) se não houver nenhuma Identificação de Licença, ou nenhum país ou jurisdição for especificado em tal Identificação de Licença, significa o país em que o Licenciado adquire uma licença para os Materiais da Autodesk. Se a Identificação de Licença assim especificar, ou o Licenciado adquirir os Materiais da Autodesk em um país membro da União Europeia ou da Associação Europeia de Livre Comércio (European Free Trade Association), "Território" significará todos os países da União Europeia e da Associação Europeia de Livre Comércio.

38. "Desinstalar" significa remover ou desativar uma cópia de Materiais da Autodesk de um disco rígido ou outro meio de armazenamento através de qualquer meio ou de outra forma destruir ou inutilizar uma cópia dos Materiais da Autodesk.

39. "Upgrade" significa uma versão comercial completa de Materiais Licenciados (a) que suceda ou substitua uma versão anterior qualificada (podendo incluir correções de erros, patches, pacotes de serviço e atualizações e upgrades, e também aumentar ou adicionar recursos ou funcionalidades à versão anterior) ou diferentes versões dos Materiais Licenciados; (b) que seja fornecida a um Licenciado que tenha previamente licenciado pela Autodesk uma licença qualificada anterior ou versão diferente aplicável e (c) pela qual a Autodesk geralmente cobra um valor separado ou torna disponível apenas para clientes sob um Programa de Relacionamento. O fato de os Materiais da Autodesk serem considerados um Upgrade poderá ser especificado na Identificação de Licença aplicável. O fato dos Materiais da Autodesk serem considerados um Upgrade e o Licenciado ter cumprido as qualificações para licenciar determinados Materiais da Autodesk como um Upgrade é determinado pela Autodesk.

40. "Documentação de Usuário" significa os materiais explanatórios ou instrutivos para o Software ou Materiais Complementares (incluindo materiais referentes ao uso do Software ou dos Materiais Complementares), seja em forma impressa ou eletrônica, que a Autodesk ou um Revendedor incorpora ao Software ou aos Materiais Complementares (ou ainda à embalagem do Software ou desses Materiais Complementares) ou de outro modo forneça para os clientes no momento e após que tal cliente licencie, adquira ou Instale o Software ou os Materiais Complementares.

41. "Requisitos VPN" significam (i) que os Materiais Licenciados são Acessados por meio de uma rede privada virtual ("VPN"); (ii) que o número máximo de usuários que Acessam simultaneamente os Materiais Licenciados (em Base em Rede ou por meio de uma VPN) não excede o Número Permitido a qualquer tempo; (iii) que todas as cópias dos Materiais Licenciados são Instaladas e Acessadas exclusivamente em conjunto com o dispositivo técnico de proteção (se existente) fornecido com os Materiais Licenciados; e (iv) que a conexão VPN é segura e que está de acordo com a criptografia industrial padrão e com os mecanismos de proteção vigentes.

Anexo B

Tipos de Licença

1. Licença Autônoma (Individual) ou de Usuário-único. Se na Identificação de Licença constar como Tipo de Licença "Autônoma" (Stand-alone), "Individual" ou “Usuário-único”, então o Licenciado poderá Instalar uma única cópia primária da versão específica dos Materiais Licenciados que forem designados na respectiva Identificação de Licença em 1 (um) Computador, em Base Autônoma, e permitir o Acesso a essa cópia primária dos Materiais Licenciados apenas pelo Pessoal do Licenciado e somente para as Necessidades Internas de Negócios do Licenciado. O Licenciado poderá Instalar uma única cópia adicional de tais Materiais Licenciados em 1 (um) computador adicional, em Base Autônoma, desde que (1) tal cópia adicional seja Acessada somente pela mesma pessoa que tenha Acesso à cópia primária; (ii) tal pessoa seja o Licenciado (se este for pessoa física) ou um empregado do Licenciado; (iii) tal pessoa Acesse a cópia adicional exclusivamente para realizar algum trabalho, porém fora do seu local de trabalho habitual e somente para as Necessidades Internas de Negócios do Licenciado; e (iv) a as cópias primária e adicional não sejam Acessadas ao mesmo tempo. A Licença Autônoma (Individual) ou Usuário-único tem prazo perpétuo, exceto se for de outra forma disposto por este Contrato.

2. Licença para Múltiplos Computadores ("Multi-seat Stand-alone License"). Se a Identificação de Licença identificar o Tipo de Licença como " Múltiplos Computadores", então o Licenciado poderá Instalar cópias primárias da versão específica dos Materiais Licenciados designados na Identificação de Licença aplicável até o Número Permitido de Computadores, em Base Autônoma, e permitir Acesso a tais cópias dos Materiais Licenciados apenas pelo Pessoal do Licenciado, somente para as Necessidades Internas de Negócios do Licenciado, desde que o número máximo de Usuários Autorizados simultâneos não exceda o Número Permitido de Usuários Autorizados, e apenas do local de trabalho do Licenciado. O licenciado poderá Instalar cópias adicionais de tais Materiais Licenciados em computadores adicionais até o Número Permitido de Computadores, de forma autônoma, desde que (i) cada cópia adicional seja Acessada somente pela mesma pessoa que tem Acesso à cópia primária; (ii) tal pessoa seja o Licenciado (se este for pessoa física) ou um empregado do Licenciado; (iii) tal pessoa Acesse a cópia adicional exclusivamente para realizar algum trabalho, mas longe do local de trabalho habitual e somente para as necessidades internas de negócios do Licenciado; e (iv) a as cópias primária e adicional não sejam Acessadas ao mesmo tempo. A Licença para Múltiplos Computadores é de prazo perpétuo, exceto se for de outra forma disposto neste Contrato.

3. Licença de Rede ou Multiusuário. Se a Identificação de Licença determinar o Tipo de Licença como " de Rede" ou “Multiusuário”, então o Licenciado poderá Instalar cópias da versão específica dos Materiais Licenciados designados na Identificação de Licença aplicável em um único Computador e permitir o Acesso a tais Materiais Licenciados em múltiplos Computadores, com Base em Rede, apenas pelo Pessoal do Licenciado, somente para as Necessidades Internas de Negócios do Licenciado, desde que o número máximo de Usuários Autorizados simultâneos não exceda o Número Permitido de Usuários Autorizados ou outros limites impostos pelo Autodesk License Manager (se existente). O Licenciado, a seu critério, pode também Instalar os Materiais Licenciados em um Servidor de Hot Backup, desde que o Licenciado possa Acessar tais Materiais Licenciados no Servidor Hot Backup apenas durante o período de tempo em que a cópia primária Instalada dos Materiais Licenciados esteja inoperável e esteja sujeita aos mesmos termos e condições aplicáveis à cópia primária Instalada. Um "Servidor Hot Backup" significa um computador servidor de arquivos que tem uma segunda cópia do Software e dos Materiais Complementares Instalada, mas que não pode ser Acessada, exceto quando a cópia primária Instalada do Software e dos Materiais Complementares estiver inoperante e apenas enquanto tal cópia primária Instalada estiver inoperante. A Licença de Rede ou Multiusuário é por prazo perpétuo, exceto se for de outra forma disposto neste Contrato.

4. Licença Autônoma (Individual) Educacional. Se a Identificação de Licença identificar o Tipo de Licença como "Autônoma Educacional (Individual)", então um Licenciado Educacional poderá Instalar uma cópia de uma versão específica dos Materiais Licenciados designados na Identificação de Licença aplicável em 2 (dois) Computadores (ou conforme de outro modo autorizado por escrito pela Autodesk), sujeito a certas limitações funcionais descritas na Cláusula 6.3 (Dados Afetados), em Base Autônoma, e permitir Acesso a tal cópia dos Materiais Licenciados apenas pela Licenciado Educacional somente para Fins Educacionais. Uma Licença Autônoma (Individual) Educacional é para um prazo fixado especificado na Identificação de Licença aplicável ou, se tal prazo não for especificado, o prazo será de 36 (trinta e seis) meses contados da Instalação ou como de outra forma autorizado por escrito pela Autodesk.

5. Licença Autônoma Educacional para Múltiplos Computadores . Se a Identificação de Licença especificar o Tipo de Licença como " Autônoma Educacional para Múltiplos Computadores", então um Licenciado Educacional poderá Instalar cópias da versão específica dos Materiais Licenciados designados na Identificação de Licença aplicável no número de computadores até o Número Permitido máximo, sujeito a certas limitações funcionais descritas na Cláusula 6.3 (Dados Afetados), em Base Autônoma, e permitir o Acesso a tais cópias dos Materiais Licenciados apenas a Licenciados Educacionais, somente para fins educacionais. A Licença Autônoma Educacional para Múltiplos computadores tem prazo fixo especificado na Identificação de Licença aplicável ou, caso tal prazo não seja especificado, o prazo é de 36 (trinta e seis) meses da Instalação, ou como de outra forma autorizado, por escrito, pela Autodesk.

6. Licença Educacional de Rede. Se a Identificação de Licença determinar o Tipo de Licença como " Educacional de Rede", então um Licenciado Educacional poderá Instalar cópia de uma versão específica dos Materiais Licenciados designados na Identificação de Licença aplicável em 1 (um) único Computador servidor de arquivos, sujeito a certas limitações funcionais descritas na Cláusula 6.3 (Dados Afetados), e Acessar tais Materiais Licenciados em um número múltiplo de Computadores em Base em Rede, e permitir Acesso a tais cópias dos Materiais Licenciados apenas por Licenciados Educacionais, somente para Fins Educacionais, desde que o número máximo de Usuários Autorizados simultâneos não exceda o Número Permitido de Usuários Autorizados. Uma Licença Educacional de Rede tem prazo fixo especificado na Identificação de Licença aplicável ou, caso tal prazo não seja especificado, o prazo é de 36 (trinta e seis) meses da Instalação, ou como de outra forma autorizado, por escrito, pela Autodesk..

7. Licença de Aprendizado Pessoal. Se a Identificação de Licença determinar o Tipo de Licença como " de Aprendizado Pessoal", então o Licenciado poderá Instalar uma cópia de uma versão específica dos Materiais Licenciados designados na Identificação de Licença aplicável em 1 (um) Computador, sujeito a certas limitações funcionais descritas na Cláusula 6.3 (Dados Afetados), em Base Autônoma, e permitir o Acesso a tal cópia dos Materiais Licenciados somente pelo Licenciado, como pessoa física, somente para Fins de Aprendizado Pessoal e apenas em locais que não sejam laboratórios, salas de aula, nem sejam operados para fins comerciais, profissionais ou lucrativos. Uma Licença de Aprendizado Pessoal tem prazo fixo especificado na Identificação de Licença aplicável. Se nenhum prazo for especificado, o prazo é 13 (treze) meses contados da Instalação.

8. Avaliação/Demonstração/Experimental. Se a Autodesk identificar o Tipo de Licença como uma versão de "demonstração", "avaliação", "experimental", "não destinada à revenda" ou "NFR"(cada qual considerada uma "Licença de Avaliação") na Identificação de Licença aplicável, o Licenciado poderá Instalar uma cópia de uma versão específica dos Materiais Licenciados designados na Identificação de Licença aplicável em 1 (um) Computador, sujeito a certas limitações funcionais descritas na Cláusula 6.3 (Dados Afetados), em Base Autônoma, e permitir o Acesso a essa cópia dos Materiais Licenciados exclusivamente pelo Pessoal Licenciado e somente para Fins de Avaliação, desde que o número máximo de Usuários Autorizados simultâneos não exceda um (1) e seja feito apenas no local de trabalho do Licenciado. Uma Licença de Avaliação tem prazo fixo especificado na Identificação da Licença ou, se nenhum prazo for especificado, o prazo é de 30 (trinta) dias contados da Instalação ou se for de outra forma autorizado por escrito pela Autodesk.

9. Licença por Prazo Fixo/Limitada/de Aluguel. Se a Autodesk designar uma licença na Identificação de Licença aplicável como sendo por período especificado ou duração limitada, por prazo fixo ou como uma licença de Aluguel, o direito do Licenciado de Instalar e Acessar os Materiais Licenciados perdurará somente durante o período, a duração e o prazo especificados na Identificação de Licença. A Instalação e o Acesso serão feitos de acordo e sujeitos ao Tipo de Licença e ao Número Permitido aplicáveis. Se a Autodesk especificar uma licença na Identificação de Licença aplicável como sendo por prazo específico, de duração limitada, de aluguel ou com prazo fixo, mas, todavia, nenhum período, duração ou prazo for especificado na Identificação de Licença, o respectivo período, duração ou prazo será de 90 (noventa) dias contados da Instalação (ou o período especificado nas Cláusulas B.6 (Licença Educacional de Rede) ou B.8 (Avaliação/Demonstração/Experimental), ambas deste Anexo B, com relação às licenças descritas naquelas cláusulas).

10. Licença de Sessão de Rede Específica: Se a Identificação de Licença definir o Tipo de Licença como uma "Licença de Sessão de Rede Específica", o Licenciado poderá Instalar 1 (uma) cópia da versão específica dos Materiais Licenciados designados na Identificação de Licença aplicável em um computador e permitir o Acesso aos Materiais Licenciados a partir de diversos computadores mediante um Aplicativo de Virtualização Suportada, com Base em Rede, somente pelo Pessoal do Licenciado e exclusivamente para as necessidades internas de negócios deste, desde que o número de sessões concomitantes não exceda o Número Permitido nem outros limites estabelecidos pela ferramenta Autodesk License Manager (se houver). Para os fins desta Licença de Sessão de Rede Específica, (a) uma "Sessão" é definida como uma única troca de informações entre dois computadores que estejam conectados por meio de um Aplicativo de Virtualização Suportada; e (b) "Aplicativo(s) de Virtualização Suportada" são aplicativos e métodos de virtualização que são especificamente indicados pela Autodesk como suportados na Documentação de Usuário dos Materiais Licenciados. No que se refere a tal Aplicativo de Virtualização Suportada, o Licenciado concorda em ativar qualquer mecanismo de rastreamento de sessão disponível, em não desabilitar qualquer mecanismo de rastreamento de sessão disponível e em conservar consigo todos os registros gerados por tal mecanismo de rastreamento de sessão. A Licença de Sessão de Rede Específica será de prazo perpétuo, salvo se for disposto diversamente por este Contrato.

IMPORTANT: THIS SOFTWARE END-USER LICENSE AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR, IF PURCHASED OR OTHERWISE ACQUIRED BY OR FOR AN ENTITY, AN ENTITY) AND CPANEL. READ IT CAREFULLY BEFORE COMPLETING THE INSTALLATION PROCESS AND USING THE SOFTWARE. AMONG OTHER PROVISIONS, IT PROVIDES A LICENSE TO USE THE SOFTWARE AND CONTAINS TERMINATION AND WARRANTY INFORMATION AND LIABILITY DISCLAIMERS. BY INSTALLING AND USING THE SOFTWARE, YOU CONFIRM YOUR ACCEPTANCE OF THE SOFTWARE AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, THEN DO NOT INSTALL THE SOFTWARE AND RETURN THE SOFTWARE TO YOUR WEBSITE OR PLACE OF PURCHASE FOR A FULL REFUND.

Definitions.
1. 1.1 "Activated" has the meaning given in Section 2.5.2.
2. 1.2 "Agreement" means both the EULA and the Pricing and Term Agreement.
3. 1.3 "Applicable Law" means applicable international, federal, state or local laws, statutes, ordinances, regulations or court orders.
4. 1.4 "Beta Version" means any version of the Software released by cPanel for testing as determined by cPanel in its sole discretion, including without limitation versions of the Software designated by cPanel as "BETA" or "EDGE".
5. 1.5 "cPanel" means cPanel, Inc.
6. 1.6 "cPanel Usage Data" means all data collected by cPanel in connection with the use of the Software by You or any Third Party Users, including (a) the licensed or unlicensed status of the Software; (b) the source from which the license for the Software was obtained (i.e., cPanel or a cPanel affiliate); and (c) information about the server upon which the Software is installed (including the Licensed Server) including (i) the public IP address, (ii) the operating system (iii) the use of any virtualization technologies on such server, and (iv) data utilized to prevent and combat various server attacks by hackers or their hardware, including but not limited to assaults such as spam attacks, brute force attacks, dictionary attacks, phishing, pharming, and the like. Additionally, "cPanel Usage Data" may also include information collected by cPanel from time to time concerning which features of the Software are most often used in order to improve and make adjustments to the Software.
7. 1.7 "cPanel Distributor" means a cPanel Partner who has met the requirements to become a cPanel Distributor as determined by cPanel.
8. 1.8 "cPanel Partner" means a cPanel partner who has entered into a valid and existing Partner NOC Agreement with cPanel.
9. 1.9 "EULA" means this End-User License Agreement.
10. 1.10 "Intellectual Property Rights" means trade secret rights, rights in know- how, moral rights, copyrights, patents, trademarks (and the goodwill represented thereby), and similar rights of any type under the laws of any governmental authority, domestic or foreign, including all applications for and registrations of any of the foregoing.
11. 1.11 "Licensed Server" means the single server operating solely from the IP address identified by You in the Pricing and Term Agreement to which the terms and conditions of this Agreement shall apply. A Licensed Server may be a Virtual Private Server. You may update the IP address associated with the Licensed Server from time to time during the Term (a) by visiting http://www.cpanel.net/store/ or such other URL as cPanel may designate from time to time; (b) in the case of cPanel Partners, by using the Manage Interface (as defined in the Partner NOC Agreement); or (c) by such other method as cPanel may elect to provide from time to time during the Term.
12. 1.12 "Manage Interface" means cPanel’s customer service, license management and Incident tracking system or such successor system as cPanel may designate from time to time which is presently available at https://manage2.cpanel.net/ or such other URL as cPanel may designate from time to time. Only cPanel Partners and cPanel Distributors may access and use the Manage Interface.
13. 1.13 "Pricing and Term Agreement" means, as applicable, (a) the Pricing and Term Agreement entered into between You and cPanel in connection with the license of the Software which sets forth (among other things) pricing, term and payment provisions of this Agreement; (b) the pricing and payment provisions of the cPanel Partner NOC Agreement entered into between You and cPanel; or (c) the pricing and payment provisions of any agreement between You and a cPanel Partner (or other third party authorized to grant You the license) pursuant to which You obtained a license to use the Software. The Pricing and Term Agreement is hereby incorporated by reference and made a part of this Agreement as though fully set forth herein.
14. 1.14 "Software" means the cPanel software program(s) supplied by cPanel together with this Agreement, including cPanel & WebHost Manager (but not including cPanel Server Suite) and corresponding documentation, source code, object code, Updates, user interfaces (including without limitation any web-based interfaces), printed materials and online or electronic documentation, excluding any third party components.
15. 1.15 "Term" means the term of this Agreement as set forth by the term of the license obtained by You (a) in connection with the Pricing and Term Agreement; (b) in connection with the Partner NOC Agreement; or (c) from a cPanel Partner or other third party authorized to grant You the license.
16. 1.16 "Territory" means the world, except to the extent that use or distribution of the Software in certain countries or regions would cause either party to violate Section 9.15 (Export Controls).
17. 1.17 "Trademarks" means all domestic and international trademarks, service marks, logos, trade names, trade dress, including all goodwill represented by each of the foregoing, whether registered or unregistered, of cPanel including without limitation CPANEL (USPTO Registration No. 3058679 and CTM Registration No. 004908299), the cPanel logo (USPTO Registration No. 3290579), WEBHOST MANAGER (USPTO Registration No. 3246206), WHM (USPTO Registration No. 3282420) and ENKOMPASS (USPTO Trademark Application Serial No. 77673202). cPanel may add to the foregoing nonexclusive list of cPanel Trademarks by updating the cPanel Trademark Usage Policy which is located at http://www.cpanel.net/trademarkup.htm (or such other URL as may be designated by cPanel from time to time) and which may be updated by cPanel in its sole discretion from time to time (also referred to as "Exhibit 4" herein).
18. 1.18 "Third Party Users" means authorized end users of the Software on the Licensed Server.
19. 1.19 "Updates" means any bug fixes, patches and other modifications of the Software provided to You by cPanel.
20. 1.20 "Virtual Private Server" means a virtual server operating on a single physical server upon which multiple virtual servers may operate.
21. 1.21 "You" or "Your" means or refers to the individual or entity entering into this Agreement with cPanel, whether or not such terms are capitalized in this Agreement.
License.
1. 2.1 License Grant. During the Term, solely within the Territory and subject to the terms and conditions of this Agreement, cPanel grants You a limited, non-exclusive, license to (a) install and use the Software on the Licensed Server only and (b) make a single back-up copy of the Software for archival purposes. Except as provided in Sections 2.2 (Sublicensing) and 2.3 (Transfer of License), the foregoing license is non- transferable, non-assignable and non-sublicensable.
2. 2.2 Sublicensing.
  1. 2.2.1 Grant of Sublicense. You may sublicense the right to use (but not the right to install or make a back-up copy) the Software to Third Party Users solely on the Licensed Server; provided that (a) each Third Party User must enter into an agreement with You governing such user’s use of the Software on the Licensed Server ("Third Party Agreement"); (b) as part of such Third Party Agreement, each Third Party User must agree to the Flow-Through Provisions set forth in Section 2.2.3 as a condition of the Third Party User’s use of the Software; (c) the term of the Third Party Agreement and the scope of the license granted in the Third Party Agreement shall be no greater than the Term of this Agreement and the scope of the limited rights granted in this Section 2.2; and (d) each Third Party User must be eighteen years of age or older.
  2. 2.2.2 Grant of Sublicensing Rights to Third Party Users. You may grant to Third Party Users the right to sublicense the use of the Software to third party sublicensees (each such third party sublicensee shall also constitute a "Third Party User" for purpose of this Agreement) solely on the Licensed Server provided that Your sublicense grant is (a) subject to and in accordance with all obligations of this Section 2.2; (b) limited to the Term of this Agreement; and (c) no greater in scope and than the limited sublicense right granted in this Section 2.2. For the avoidance of doubt and without limiting the generality of the forgoing, each third party with access to the Software must enter into a Third Party Agreement governing the use of the Software and each Third Party Agreement must condition use of the Software on agreement to the Flow Through Provisions set forth in Section 2.2.3.
  3. 2.2.3 Flow-Through Provisions. Each Third Party Agreement must contain:
    1. (a) The Third Party User’s acknowledgement and agreement that the Third Party User may not alter, merge, modify, prepare derivative works based upon, adapt or translate the Software in any manner whatsoever, decompile, reverse engineer, disassemble, or otherwise reduce the Software to any human- readable form, or use the Software to develop any application having the same primary functions as the Software;
    2. (b) The Third Party User’s acknowledgement and agreement that cPanel owns all right, title and interest in and to the cPanel IP Rights substantially similar to Section 3.1 (Ownership);
    3. (c) A notice, substantially similar to the disclaimer set forth in Section 6.3 (Disclaimer), that cPanel disclaims all warranties and representations with respect to the Software;
    4. (d) A limitation of liability substantially similar to that set forth in Section 7 (Limitation of Liability) for the benefit of cPanel;
    5. (e) The Third Party User’s acknowledgement and agreement that it may use the Software only on the Licensed Server and only within the Territory;
    6. (f) The Third Party User’s acknowledgement and agreement that its right to use the Software shall automatically expire without notice upon the expiration or termination of this Agreement for any reason whatsoever;
    7. (g) The Third Party User’s acknowledgement and agreement that cPanel may in its sole discretion terminate, disable or suspend the use of and access to the Software by You or any Third Party User in the event of (i) any breach of this Agreement by You or (ii) any breach by the Third Party User of any provision concerning cPanel or the Software in any Third Party Agreement;
    8. (h) The Third Party User’s acknowledgement and agreement that cPanel is a third party beneficiary of any Third Party Agreement applicable to the Software with the full right to enforce the provisions of the Third Party Agreement as they pertain to cPanel and the Software; (i) The Third Party User’s acknowledgement and agreement that cPanel’s may in its sole discretion (i) monitor use of the Software; (ii) use the Authentication System; and (iii) collect and use the cPanel Usage Data as set forth in Section 2.5 (Monitoring of Software);
    9. (j) The Third Party User’s waiver of any and all claims (whether under law, equity or any other theory of liability) against cPanel and its affiliates that may arise from a Third Party User’s inability to use the Software in the event (i) of the expiration or termination of this Agreement for any reason whatsoever; or (ii) that cPanel disables or suspends access to the Software as set forth in this Section 2.2;
    10. (k) A notice that the Third Party User may verify the licensed or unlicensed status of the Software and obtain other information about the license applicable to the Licensed Server by using the cPanel License Verification System located at http://verify.cpanel.net/ or such other URL as cPanel may designate from time to time; and
    11. (l) If You grant Third Party Users the right to sublicense the use of the Software to third party sublicensees pursuant to Section 2.2.2, the Third Party User’s acknowledgement and agreement that any grant of sublicensing rights (i) shall be subject to and conditioned upon a Third Party Agreement between the Third Party User and each third party sublicensee governing the use of the Software; (ii) that the Third Party Agreement shall include the Flow-Through Provisions set forth in this Section 2.2.3; (iii) that the sublicensing grant to a third party sublicensee in the Third Party Agreement shall be no greater in scope and no greater in duration than the rights granted to the Third Party User; (iv) that each third party sublicensee must be eighteen years of age or older; and (v) that all sublicensing rights shall be subject to terms and conditions substantially similar to Section 2.2.4 (Sublicensing Restrictions).
  4. 2.2.4 Sublicensing Restrictions. The right to sublicense the use of the Software to Third Party Users (and such Third Party User’s right to sublicense the use of the Software to third party sublicensees) is conditioned upon compliance with the terms of this Section 2.2. Upon request from cPanel, You and any authorized sublicensor shall provide cPanel with copies of any Third Party Agreements. Use of or access to the Software on a Licensed Server by Third Party Users who have not agreed to the terms to or complied with this Section 2.2 exceeds the scope of the license grant of this Agreement and constitutes a material breach of this Agreement. cPanel shall also have the right (but not the obligation) to notify any Third Party Users that cPanel will or has terminated, suspended or disabled their use of the Software due to the termination or expiration of this Agreement or a breach of this Agreement. In the event that cPanel notifies Third Party Users pursuant to the preceding sentence, cPanel reserves the right to offer products and services, including without limitation the Software, to any Third Party Users affected by such termination or expiration (or to refer such third parties to other cPanel licensees or affiliates). Except as set forth in this Section 2.2, You may not rent, lease or sublicense the Software.
3. 2.3 Transfer of License. Subject to Section 9.8 (Assignment), You may transfer or assign this Agreement in its entirety to a third party upon notice to cPanel solely with respect to Monthly Licenses for the Software. One Year Licenses, Two Year Licenses and Three Year Licenses for the Software may not be transferred or assigned under this Section 2.3.
4. 2.4 Restrictions of Use.
  1. 2.4.1 Installation of Software Package. The Software is licensed as a single product and none of the components in the Software may be separated for installation or use other than on the Licensed Server.
  2. 2.4.2 Back-Up Copy. If You make a back-up copy of the Software, such copy must be in machine-readable form and You must reproduce on such copy all Intellectual Property Right notices and any other proprietary legends on the original copy of the Software.
  3. 2.4.3 Commercial Use; Evaluation. If Your Pricing and Term Agreement provides for an Educational License, Non-Profit License or Trial Version License, You may not use the Software for any commercial purposes. Additionally, if Your Pricing and Term Agreement provides for a Trial Version License, You may only use the Software to review and evaluate the Software.
  4. 2.4.4 No Derivative Works; Reverse Engineering. You may not alter, merge, modify, prepare derivative works based upon, adapt or translate the Software in any manner whatsoever. Additionally, You may not decompile, reverse engineer, disassemble, or otherwise reduce the Software to any human-readable form, or use the Software to develop any application having the same primary functions as the Software.
5. 2.5 Monitoring of Software.
  1. 2.5.1 Audit by cPanel. You agree that cPanel may audit Your use of the Software for compliance with this Agreement at any time, upon reasonable notice. You agree to cooperate with cPanel and any auditors selected by cPanel to complete the audit including by providing access to any facilities in which the Software is used or stored, including without limitation the facilities which house the Licensed Server and any facilities which cPanel reasonably believes house servers upon which the Software is installed. In the event that such audit reveals any use of the Software by You other than in compliance with the terms of this Agreement, You shall reimburse cPanel for all reasonable expenses related to such audit in addition to any other liabilities You may incur as a result of such noncompliance.
  2. 2.5.2 Mandatory Product Activation. If You do not complete the Mandatory Product Activation process within 15 days after You first install the Software, cPanel may in its sole discretion terminate this Agreement or suspend or disable access in whole or in part to the Software. "Mandatory Product Activation" means the process by which You supply to cPanel certain information during the installation or setup process of the Software. After You have completed the Mandatory Product Activation process, cPanel will activate the Software allowing You to use the Software subject to the terms and conditions of this Agreement. After cPanel activates the Software, such Software shall be deemed to be "Activated" for purposes of this Agreement. The Mandatory Product Activation process may require the use of the Internet or a long distance telephone call. You are responsible for any Internet access fees or telephone charges required for the activation or use of the Software.
  3. 2.5.3 Authentication System. The Software contains technological measures that, working in conjunction with cPanel computer servers, are designed to prevent unlicensed or illegal use of the Software (collectively, the "Authentication System"). You acknowledge and agree that such Authentication System allows cPanel to (among other things) (a) monitor use of the Software by You and Third Party Users as set forth in Section 2.5.4 (cPanel Usage Data); (b) verify that the Software is only used on the Licensed Server; (c) suspend or disable access to the Software in whole or in part in the event of a breach of this Agreement or in the event of a breach by a Third Party User of cPanel-related provisions of a Third Party Agreement; and (d) terminate use of the Software upon the expiration or termination of this Agreement. You agree not to thwart, interfere with, circumvent or block the operation of any aspect of the Authentication System, including any communications between the Software and cPanel’s computer servers. For the avoidance of doubt, the Software will not operate unless cPanel from time to time verifies the Software using the Authentication System which requires the exchange of information between the Licensed Server and cPanel over the Internet.
  4. 2.5.4 cPanel Usage Data. You agree that, without further notice to You or any Third Party User, cPanel may use technological means, including the Authentication System, to (a) monitor use of the Software as may be necessary to monitor for compliance with the terms of this Agreement; (b) collect language file modifications as provided in Section 3.6 (License to Language File Modifications); and (c) collect cPanel Usage Data. cPanel reserves the right to copy, access, store, disclose and use cPanel Usage Data indefinitely in its sole discretion; provided, however, that in the event that cPanel collects information concerning which features of the Software are most often used by You or Third Party Users, cPanel will remove personally identifiable information (if any) from such data and copy, access, store, disclose and use such data solely for the purpose of improving the Software.
6. 2.6 Additional Licenses. For the avoidance of doubt, You may not install or use the Software on any other servers or computers other than the Licensed Server. If You wish to install and use the Software on servers other than the Licensed Server, You will need to obtain a separate license for each additional server, including without limitation a separate license for each additional Virtual Private Server.
7. 2.7 Updates. The Software may automatically download and install updates from time to time from cPanel. These updates are designed to improve, enhance and further develop the Software and may take the form of bug fixes, enhanced functions, new software modules, completely new versions and additional products and services offered through or from the Software. You agree to receive such updates (and permit cPanel to deliver these to You) as a condition to Your use of the Software.
8. 2.8 License Exchange. You agree that this Agreement shall supersede any prior End-User License Agreement and between You and cPanel applicable to the Software and that such prior End-User License Agreement is hereby terminated if (a) You previously purchased a license for the Software and are now purchasing a new license for the Software so that You may obtain additional technical support or updates during the Term of this Agreement; or (b) the copy of the Software You licensed with this Agreement is an upgrade to an earlier version of the Software. You may not continue to use the earlier version of the Software or transfer it to another person or entity.
Intellectual Property Rights.
1. 3.1 Ownership. cPanel owns all right, title and interest, including all Intellectual Property Rights, in and to, (a) the Software; (b) the Trademarks; (c) cPanel Usage Data; and (d) any and all Submissions (collectively, "cPanel IP Rights").
2. 3.2 Trademarks; Domain Names. This Agreement does not authorize You to use the Trademarks. If You wish to use the Trademarks, You must obtain a written license to use the Trademarks from cPanel. Without limiting the foregoing, You are required to comply with the cPanel Trademark Usage Policy which is located at http://www.cpanel.net/trademarkup.htm (or such other URL as may be designated by cPanel from time to time) and which may be updated by cPanel in its sole discretion from time to time. Additionally, You will not (a) assert any Intellectual Property Right in the Trademarks or in any element, derivation, adaptation, variation or name thereof; (b) contest the validity of any of the Trademarks; (c) contest cPanel’s ownership of any of the Trademarks; or (d) in any jurisdiction, adopt, use, register, or apply for registration of, whether as a corporate name, trademark, service mark or other indication of origin, or as a domain name or sub-domain name, any trademarks, or any word, symbol or device, or any combination confusingly similar to, or which incorporates in whole or in part, any of the Trademarks.
3. 3.3 No Implied License or Ownership. Nothing in this Agreement or the performance thereof, or that might otherwise be implied by law, will operate to grant You any right, title or interest, implied or otherwise, in or to the cPanel IP Rights.
4. 3.4 No Contest. You acknowledge and agree that the cPanel IP Rights are and shall remain the sole and exclusive property of cPanel. You agree that You shall never oppose, seek to cancel, or otherwise contest cPanel’s ownership of the cPanel IP Rights or act in any manner that would or might conflict with or compromise cPanel’s ownership of the cPanel IP Rights, or similarly affect the value of the cPanel IP Rights. Whenever requested by cPanel, You shall execute such documents as cPanel may deem necessary or appropriate to confirm, maintain or perfect cPanel’s ownership of the cPanel IP Rights. In the event cPanel is unable, after reasonable effort, to secure Your signature on any document or documents needed to apply for or to confirm, maintain or perfect cPanel’s ownership of the cPanel IP Rights for any other reason whatsoever, You hereby irrevocably designate and appoint cPanel as Your duly authorized attorney-in-fact, to act for and on Your behalf and stead to execute and sign any document or documents and to do all other lawfully permitted acts to confirm, maintain or perfect cPanel’s ownership of the cPanel IP Rights with the same legal force and effect as if executed by You. In the event You become aware that any third party is, or may be, infringing the cPanel IP Rights, You agree to notify cPanel of such fact.
5. 3.5 Proprietary Notices. Third party trademarks, trade names, product names and logos included in the Software may be the trademarks or registered trademarks of their respective owners. You may not remove or alter any trademark, trade names, product names, logo, copyright or other proprietary notices, legends, symbols or labels in the Software.
6. 3.6 License to Language File Modifications. In order to improve the Software, cPanel may from time to time collect language file modifications from Licensed Servers. If You do not wish for language file modifications created by You to be collected and used by cPanel, You may check the checkbox next to "Do not send language file changes to cPanel" in the "Tweak Settings" area of WebHost Manager. If You do not make such an election within 15 days of installing the Software, cPanel may incorporate Your language file modifications into the language files distributed by cPanel with the Software or other cPanel products. In such an event, You hereby grant to cPanel a nonexclusive, irrevocable, royalty-free, worldwide, fully sublicensable and transferable right to distribute, reproduce, publicly display, create derivative works based upon and otherwise use the language file modifications to improve the Software or other cPanel products and services; provided, however, that (a) cPanel will not sell, share or otherwise distribute the language file modifications to third parties, except in connection with improved versions of the Software or cPanel products and services and as otherwise permitted in this Agreement; and (b) to the extent cPanel discloses the language file modifications to third parties, cPanel will not link the language file modifications to any user or account in an identifiable way.
7. 3.7 Submissions. With respect to any feedback, suggestions or ideas ("Submissions") that You submit to cPanel concerning the Software, or any of cPanel’s products or services, You agree that: (a) Your Submissions will automatically become the property of cPanel, without any compensation to You; (b) cPanel may use or redistribute the Submissions for any purpose and in any way; (c) cPanel is not obligated to review any Submissions; and (d) cPanel is not obligated to keep any Submissions confidential.
Payments. As a condition of the license granted to You pursuant to this Agreement, You shall pay cPanel the amount(s) set forth in Your Pricing and Term Agreement in accordance with the payment terms contained therein.
Term and Termination.
1. 5.1 Term. This Agreement shall be effective on the Effective Date and shall automatically expire at the end of the Term.
2. 5.2 Termination. cPanel may terminate this Agreement (a) in the event of Your breach of this Agreement (or a Third Party User’s breach of a provision of a Third Party Agreement relating to the Software or cPanel) upon 30 days notice to You if such breach remains uncured after the expiration of the 30 day notice period; (b) as set forth in Section 2.2 (Sublicensing); or (c) immediately without notice in the event of Your material breach of this Agreement (or a Third Party User’s breach of a material provision of a Third Party Agreement relating to the Software or cPanel). You acknowledge and agree that any breach by You or any Third Party User of the following provisions of the Agreement or any related provisions of a Third Party Agreement shall each constitute a material breach: (i) use of the Software in excess of the license grant in Section 2.1 (License Grant); (ii) any purported or attempted assignment, transfer, sale or other disposition or delegation of the Software in violation of Section 2.3 (Transfer of License) or Section 9.8 (Assignment); (iii) any violation of Section 2.4 (Restrictions of Use) including without limitation Section 2.4.4 (No Derivative Works; Reverse Engineering); (iv) any violation of Section 2.5 (Monitoring of Software) including without limitation any attempt, whether successful or not, to thwart, interfere with, circumvent or block the operation of any aspect of the Authentication System; (v) any conduct inconsistent with the cPanel IP Rights as set forth in Section 3 (Intellectual Property Rights); (vi) any breach of Section 4 (Payment); and (vii) any breach of Your representations and warranties under Section 6.1 (Mutual Representations). Additionally, a material breach by You of any agreement or contract between You and cPanel, including without limitation a breach of cPanel’s Trademark Usage Policy, any applicable EULA, the Technical Support Agreement or the Partner NOC Agreement shall be deemed a material breach of this Agreement and shall give rise to cPanel’s right to terminate as set forth in this Section 5.2. The foregoing list of material breaches is a nonexclusive list.
3. 5.6 Effect of Termination. Upon the expiration or termination of this Agreement for any reason, (a) You must destroy all copies of the Software, including any back-up copy; (b) You must uninstall or delete the Software from the Licensed Server; and (c) cPanel may without notice and in its sole discretion terminate, suspend or disable access to the Software by You or any Third Party User.
4. 5.7 Survival. Sections 1 (Definitions), 2.5 (Monitoring of Software), 3 (Intellectual Property Rights), 4 (Payments), 5 (Term and Termination), 6.3 (Disclaimer), 7 (Limitation on Liability), 8 (Indemnification) and 9 (Miscellaneous) shall survive the termination or expiration of this Agreement for any reason.
Representations; Warranties; Disclaimer.
1. 6.1 Mutual Representations. Each party hereto represents and warrants to the other party that: (a) such party has the full right, power and authority to enter into this Agreement on behalf of itself and to undertake to perform the acts required of it hereunder; (b) the execution of this Agreement by such party, and the performance by such party of its obligations and duties to the extent set forth hereunder, do not and will not violate any agreement to which it is a party or by which it is otherwise bound; (c) when executed and delivered by such party, this Agreement will constitute the legal, valid and binding obligation of such party, enforceable against such party in accordance with its representations, warranties, terms and conditions; and (d) such party will comply with all Applicable Laws related to the use and installation of the Software and the performance of its obligations under this Agreement.
2. 6.2 Limited Warranty. cPanel represents and warrants that, for a period of ninety days from the date of delivery of the Software, when used with a hardware and software configuration recommended by cPanel, the Software will perform in substantial conformance with the documentation supplied with the Software. The limited warranty in this Section 6.2 shall not apply (a) to any Educational License, Non-Profit License or Trial Version License; (b) if Your version of the Software is a Beta Version; (c) if the Software has been altered in any way by a party other than cPanel; (d) the Software’s third party components; or (e) if any failure or error arises out of use of the Software with anything other than a cPanel recommended hardware and software configuration. Any misuse, accident, abuse, modification or misapplication of the Software will void the limited warranty in this Section 6.2.
3. 6.3 Disclaimer. EXCEPT AS SET FORTH IN THE LIMITED WARRANTY OF SECTION 6.2, THE SOFTWARE LICENSED HEREUNDER IS PROVIDED "AS IS" AND CPANEL HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SOFTWARE, ITS THIRD PARTY COMPONENTS, AND ANY DATA ACCESSED THEREFROM, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SOFTWARE, ITS THIRD PARTY COMPONENTS, AND ANY DATA ACCESSED THEREFROM, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CPANEL DOES NOT WARRANT THAT THE SOFTWARE OR ITS THIRD PARTY COMPONENTS ARE ERROR-FREE OR WILL OPERATE WITHOUT INTERRUPTION. IF THE SOFTWARE, ITS THIRD PARTY COMPONENTS, OR ANY DATA ACCESSED THEREFROM IS DEFECTIVE, YOU ASSUME THE SOLE RESPONSIBILITY FOR THE ENTIRE COST OF ALL REPAIR OR INJURY OF ANY KIND, EVEN IF CPANEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DEFECTS OR DAMAGES.
  1. 6.3.1 IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SOFTWARE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF DELIVERY.
  2. 6.3.2 NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY CPANEL, ITS AFFILIATES, LICENSEES, DEALERS, SUB-LICENSORS, AGENTS OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF ANY WARRANTY PROVIDED IN SECTION 6.2.
  3. 6.3.3 SOME JURISDICTIONS DO NOT ALLOW RESTRICTIONS ON IMPLIED WARRANTIES SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability.
1. 7.1 Lost Profits; Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CPANEL WILL NOT BE LIABLE FOR ANY LOST PROFITS, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, DAMAGES FOR THE INABILITY TO USE EQUIPMENT OR ACCESS DATA, BUSINESS INTERRUPTION, OR FOR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING, WITHOUT LIMITATION, UNDER ANY CONTRACT, NEGLIGENCE OR OTHER TORT THEORY OF LIABILITY) EVEN IF CPANEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2. 7.2 Total Cumulative Liability; Exclusive Remedy. EXCEPT FOR AMOUNTS OWED BY YOU TO CPANEL UNDER SECTION 4, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CPANEL’S AGGREGATE LIABILITY FOR DIRECT DAMAGES, UNDER THIS AGREEMENT (CUMULATIVELY) SHALL BE LIMITED TO THE TOTAL FEES COLLECTED BY CPANEL UNDER THIS AGREEMENT; PROVIDED, HOWEVER, THAT FOR ANY BREACH OF THE LIMITED WARRANTY OF SECTION 6.2 YOUR SOLE AND EXCLUSIVE REMEDY AND CPANEL’S ENTIRE LIABILITY SHALL BE FOR CPANEL, AT CPANEL’S ELECTION AND WITHIN ITS SOLE DISCRETION, TO USE COMMERCIALLY REASONABLE EFFORTS TO (A) SUPPLY YOU WITH A REPLACEMENT COPY OF THE SOFTWARE THAT SUBSTANTIALLY CONFORMS TO THE DOCUMENTATION INCLUDED WITH THE SOFTWARE; OR (B) REFUND TO YOU YOUR LICENSE FEE FOR THE SOFTWARE; PROVIDED THAT YOU REPORT ANY NON-COMPLIANCE WITH THE LIMITED WARRANTY OF SECTION 6.2 IN WRITING TO CPANEL NO MORE THAN NINETY DAYS FOLLOWING DELIVERY OF THE SOFTWARE TO YOU.
Indemnification. You shall indemnify, defend and hold harmless cPanel and its directors, officers, staff, employees and agents and their respective successors, heirs and assigns and cPanel affiliates (and their its directors, officers, staff, employees and agents and their respective successors, heirs and assigns) (collectively, the "cPanel Parties") from and against any liability, damage, loss or expense (including reasonable attorneys’ fees and expenses of litigation) incurred by or imposed upon the cPanel Parties or any one of them in connection with any claims, suits, actions, demands or judgments ("Claims") related directly or indirectly to or arising out of (a) a breach of Your representations, warranties or obligations under this Agreement; (b) in the event that You sublicense the right to use the Software to any Third Party Users pursuant to Section 2.2 (Sublicensing), (i) a breach of a Third Party User’s representations, warranties or obligations under any provisions in a Third Party Agreement relating to cPanel or the Software; and (ii) any Claims based upon or arising from any allegation that a Third Party User was harmed due to any termination, suspension or disabling of such user’s access to the Software by cPanel pursuant to the terms and conditions of this Agreement; provided, however, that in any such case cPanel or its affiliates, as applicable, (x) provide You with prompt notice of any such claim; (y) permit You to assume and control the defense of such action upon Your written notice to cPanel of Your intention to indemnify; and (z) upon Your written request, and at no expense to cPanel or its affiliates, provide to You all available information and assistance reasonably necessary for You to defend such claim. You will not enter into any settlement or compromise of any such claim, which settlement or compromise would result in any liability to the cPanel Parties, without cPanel’s prior written consent, which will not unreasonably be withheld. You will pay any and all costs, damages, and expenses, including, but not limited to, reasonable attorneys’ fees and costs awarded against or otherwise incurred by cPanel or it affiliates in connection with or arising from any such claim.
Miscellaneous.
1. 9.1 Force Majeure. No party will be liable for any failure or delay in performance of any of its obligations hereunder if such delay is due to acts of God, fires, flood, storm, explosions, earthquakes, general Internet outages, acts of war or terrorism, riots, insurrection or intervention of any government or authority; provided, however, that any such delay or failure will be remedied by such party as soon as reasonably possible. Upon the occurrence of a force majeure event, the party unable to perform will, if and as soon as possible, provide written notice to the other parties indicating that a force majeure event occurred and detailing how such force majeure event impacts the performance of its obligations.
2. 9.2 Independent Contractors. It is the intention of the parties that cPanel and You are, and will be deemed to be, independent contractors with respect to the subject matter of this Agreement, and nothing contained in this Agreement will be deemed or construed in any manner whatsoever as creating any partnership, joint venture, employment, agency, fiduciary or other similar relationship between cPanel and You.
3. 9.3 Choice of Law; Venue; Jurisdiction. This Agreement will be governed by and interpreted in accordance with the laws of the State of Texas without regard to the conflicts of laws principles thereof. Any dispute or claim arising out of or in connection with the Agreement shall be finally settled and exclusively by the state or federal courts located in Harris County, Texas. For purposes of this Agreement, You and cPanel hereby irrevocably consent to exclusive personal jurisdiction and venue in the federal and state courts in Harris County, Texas.
4. 9.4 Entire Agreement. This Agreement, together with all Exhibits hereto, represents the entire agreement between the parties with respect to the subject matter hereof and thereof and will supersede all prior agreements and communications of the parties, oral or written.
5. 9.5 Basis of Bargain. Section 6.2 (Limited Warranty), Section 7 (Limitations on Liability; Exclusive Remedies) and Section 8 (Indemnification) are fundamental elements of the basis of the agreement between cPanel and You and shall inure to the benefit of cPanel. cPanel would not be able to provide the Software on an economic basis without such limitations.
6. 9.6 Severability. If any provision of this Agreement is held to be invalid, illegal or unenforceable for any reason, such invalidity, illegality or unenforceability will not effect any other provisions of this Agreement, and this Agreement will be construed as if such invalid, illegal or unenforceable provision had never been contained herein.
7. 9.7 Amendment or Modification. This Agreement is subject to change without prior notice from cPanel. You shall be deemed to have accepted any changes or modifications by your continuing use of the Software. Additionally, this Agreement may not be amended, modified, or supplemented by You in any manner, except by an instrument in writing signed and agreed to by cPanel.
8. 9.8 Assignment. This Agreement may not be assigned, transferred, delegated, sold or otherwise disposed of, including without limitation by operation of law, other than as expressly set forth in this Section 9.8. This Agreement may be assigned, transferred, delegated, sold or otherwise disposed of in its entirety: (a) by cPanel in its sole discretion; (b) by You with the prior written consent of cPanel; and (c) as set forth in Section 2.3 (Transfer of License). In addition, cPanel may delegate its performance under this Agreement in whole or in part to one or more affiliates, provided that cPanel will remain liable and responsible for any performance or obligation so delegated. A party’s permitted successors or assignees must agree as a condition precedent to any assignment, transfer or delegation to fully perform all applicable terms and conditions of this Agreement. No party may assign this Agreement to any entity that lacks sufficient assets and resources to continue to perform, to contractually required standards, all assigned obligations for the remainder of the Term. This Agreement will be binding upon and will inure to the benefit of a party’s permitted successors and assigns. Any purported assignment, transfer, delegation, sale or other disposition in contravention of this Section 9.8, including without limitation by operation of law, is null and void.
9. 9.9 Waiver. Any of the provisions of this Agreement may be waived by the party entitled to the benefit thereof. No party will be deemed, by any act or omission, to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by the waiving party, and then only to the extent specifically set forth in such writing. A waiver with reference to one event will not be construed as continuing or as a bar to or waiver of any right or remedy as to a subsequent event.
10. 9.10 Remedies Cumulative. Except as expressly set forth herein, no remedy conferred upon the parties by this Agreement is intended to be exclusive of any other remedy, and each and every such remedy will be cumulative and will be in addition to any other remedy given hereunder or now or hereafter existing at law or in equity.
11. 9.11 No Third Party Beneficiaries. This Agreement is made for the benefit of the parties only, and this Agreement is not for the benefit of, and was not created for the benefit of, any third parties including, without limitation, any Third Party Users.
12. 9.12 Notices. All notices or questions relating to this Agreement shall be directed to: cPanel, Inc., Attn: Legal Department, 3131 W. Alabama, Box 30, Houston, Texas 77098. Any notice required to be given under this Agreement shall be deemed given by cPanel when sent to You by email, telephone, fax, or mail to the contact information supplied by You to cPanel in the Pricing and Term Agreement. You may update such information from time to time upon written notice to cPanel at the address in this Section 9.12. Any failure by You to provide cPanel with updated contact information will not invalidate the effectiveness of any notice sent by cPanel to the contact information previously supplied by You.
13. 9.13 Notice to U.S. Government Users. The Software and any associated documentation are "Commercial Items," as that term is defined at 48 C.F.R. 2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein.
14. 9.14 Third-Party Software. The Software contains third-party software the use of which requires Your agreement to additional terms and conditions with respect to such third-party software. The terms and conditions for such third party software are located in their respective source files at /usr/local/cpanel/src/3rdparty/ arranged by license type.
15. 9.15 Export Controls. The parties agree to comply fully with all Applicable Laws of the United States, or of any foreign government to or from where a party is shipping, to in connection with the import, export or re-export, directly or indirectly, of the Software in connection with this Agreement.
16. 9.16 Time-Limited Claims. Regardless of any Applicable Law to the contrary, You agree that any claim or cause of action arising out of or related to the Software or this Agreement, must be filed within one year after such claim or cause of action arose or be forever barred.

PLEASE READ THIS END USER LICENSE AGREEMENT (“EULA”) CAREFULLY BEFORE USING THE SOFTWARE. BY CLICKING “I ACCEPT,” OR BY DOWNLOADING, INSTALLING, OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO NOT AGREE, CLICK “DECLINE” AND DO NOT USE THE SOFTWARE. YOU CAN CONFIRM WHETHER YOUR USE IS GOVERNED BY THIS EULA BY REVIEWING YOUR LICENSE CERTIFICATE OR LICENSE KEY DETAILS.

1. Who This Agreement Is With

This EULA is a legal contract between you and Parallels International GmbH and governs Your use of Parallels software, services (including software-as-a-service offerings), and related documentation (collectively, the “Software”). The Software may be accompanied by manuals, user guides, and other materials ("Documentation"), which describe its installation, use, and features. You can confirm whether your use is governed by this EULA by reviewing your License Certificate or license key details. Our Software is licensed, not sold, to You and You receive only those rights expressly granted to You under this EULA and your applicable License Certificate.

2. Who “You” Are

In this EULA, “You” refers to either: (a) an individual end user who is copying, downloading, installing, accessing, or using the Software and Documentation; or (b) an entity (such as a business, government agency, nonprofit organization, or academic institution) that owns, controls, or possesses the devices, systems, or other assets (“Assets”) on which the Software is used, and any individuals authorized to act on its behalf.

If you are accepting this EULA on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these terms. In that case, all references to “You” or “Your” mean both the entity and its authorized users. You also acknowledge that certain consumer rights or protections may not apply to you as a business user.

3. Accepting the Terms

By clicking “I Accept,” or by copying, downloading, installing, accessing, or using the Software or Documentation - or allowing any of these actions to occur on or through your Assets - you confirm that:

You have read and understood this EULA;
You accept and agree to be bound by its terms;
You have the legal authority to enter into this EULA on behalf of yourself or the entity you represent; and
You agree to the arbitration provision and class action waiver (if applicable based on your location).

If you do not agree, click “Decline,” immediately stop any installation or access, and delete any copies of the Software. You understand that declining means You will not be able to access or use the Software in any way.

4. Arbitration and Class Action Waiver

THIS EULA CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER, EXCEPT AS LIMITED BY APPLICABLE CONSUMER PROTECTION LAWS. THESE TERMS AFFECT YOUR RIGHTS. PLEASE REVIEW THEM CAREFULLY IN THE GENERAL TERMS.

5. Structure of this EULA

This EULA consists of:

General Terms (Part I): These terms apply to all Software and Documentation.
Specific Terms (Part II): These terms apply to specific Software and its Documentation.

If there is any conflict between the General Terms and the Specific Terms, the Specific Terms will govern with respect to those Software.

PART I: GENERAL TERMS

APPLICATION

IF THE VERSION OF THE SOFTWARE YOU ARE USING IS LICENSED UNDER THE BUSINESS USER LICENSE AGREEMENT (“BULA”), THEN THE TERMS OF THAT BULA GOVERN YOUR USE INSTEAD OF THIS EULA. YOU CAN CHECK WHETHER YOUR USE IS GOVERNED BY THE BULA BY CHECKING YOUR LICENSE CERTIFICATE OR LICENSE KEY DETAILS.

YOUR ACCOUNT

You may need to register an online account with Us ("Your Account") at one or more of the following sites (or successor sites) depending on the Software You are licensing from Us: https://my.parallels.com/register. Please review our privacy statement available at https://www.parallels.com/about/legal/privacy (or any successor site) ("Privacy Statement") for the terms and conditions which govern Your access to and control of Your Account. You are responsible for creating and maintaining the confidentiality of Your usernames and passwords, including those You use to access Your Account and/or to download a licensed copy of the Software. You are also responsible for any activity with respect to Your usernames and passwords and for downloading and installing the licensed copy of the Software. You agree to immediately notify Us of any unauthorized use of Your Account or any other breach of Your Account’s security of which You become aware.

LICENSE TYPES

The Software is licensed, not sold. Depending on the type of Software, You may obtain a license from Us to use such Software on a limited fixed term basis ("Subscription License") or on a perpetual basis ("Perpetual License") to the extent available for such Software. For certain Software that is pre-installed, integrated or sold with an original equipment manufacturer’s ("OEM") device ("Bundled" or "Bundle" as the context requires), You may obtain a license to use such Software in accordance with the Specific Terms of that Software ("OEM License"). For the avoidance of doubt, a Perpetual License entitles You to use only the version of the Software for which You obtained that Perpetual License, and an OEM License entitles You to use only the version of the Software that has been Bundled with the OEM device.

LICENSE RESTRICTIONS

You shall not, directly or indirectly: (a) reverse engineer, decompile, disassemble, or otherwise attempt to discover the object code, source code, or underlying ideas or algorithms of the Software or any license keys You have obtained; (b) modify, translate, adapt, or create derivative works of the Software, Documentation, or any license keys that You have obtained in any way (except to the extent applicable laws specifically prohibit such restriction for interoperability purposes, in which case You agree to first contact Us and provide Us an opportunity to create such changes as are needed for interoperability purposes); (c) rent, lease, distribute, sell, resell, assign, sublicense or otherwise transfer the Software or any copy thereof (except as otherwise expressly permitted herein); (d) use the Software for timesharing purposes or otherwise for the benefit of any other person or entity; (e) remove, alter, or obscure any proprietary notices from the Software or the Documentation or attempt to defeat any copy protection mechanism included with the Software; (f) use the Software for any purpose other than its intended purpose; (g) use the Software to attempt to gain or gain unauthorized access to any software as a service offering, cloud computing platform or any service provided by Us or our related systems or networks; (h) use the Software for any illicit or prohibited purposes or as a means to infringe any third party rights; (i) copy, frame, mirror, display, transfer, transmit, market or otherwise distribute or provide the Software to any third party, except as specifically set out in this EULA; (j) attempt to circumvent the security or interfere with the proper working of the Software or conduct penetration testing or introduce or subject the Software to any viruses, worms, defects, Trojan horses, time bombs, and other harmful or malicious code, files, scripts, agents, or programs, or any items of a destructive nature; (k) use any robot, data mining, screen scraping, spider, Website search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Software or their contents; (l) perform or disclose any performance, benchmark, availability or vulnerability testing of the Software; (m) use the Software, Documentation or any data derived from the Software to develop, train, or improve any artificial intelligence, machine learning or other data model without Our express prior written consent; and (n) bypass any technological protection measures or license-key limits placed on the Software. You agree to abide by the Acceptable Use Policy ("AUP"), available at https://www.parallels.com/about/legal/cloud-solutions-acceptable-use-policy/ (or any successor site).

CHANGES

We may, from time to time, revise, update and/or otherwise change this EULA ("Changes"). Such Changes shall be effective immediately; provided however, for existing customers who have licenses to use the Software as of the date such Changes are made, such Changes shall, unless otherwise stated, be effective 30 days after such Changes are posted online. Your continued use of the Software and/or Documentation following any Changes constitutes Your acceptance of such Changes. We may, but are not obligated to, notify You of Changes by email, using the email address You provided to Us at the time You purchased a Software license. However, it is Your responsibility to regularly check Our website at www.parallels.com (or successor link) ("Website") to review any Changes to the current EULA.

AGE OF MAJORITY

You must be the age of majority in Your state, province, territory, country, or jurisdiction to obtain a license from Us to use the Software and Documentation.

SUPPORT

Subject to Your continued compliance with the terms of this EULA, the purchase of a Subscription License or a Perpetual License will entitle You to receive free-of charge: (i) electronic web-based support including on-line tools as set out in www.parallels.com/support/ (or any successor site); and (ii) during Our normal business hours, live support regarding basic installation and configuration issues. We have no obligation to provide any support to Software that falls outside of the supported versions as specified in the support lifecycle of the applicable Software. We reserve the right to change the scope of free support We provide and the applicable terms and conditions of such support at any time in Our sole discretion and without notice to You. You acknowledge that We have no express or implied obligation to announce or make available any updates, enhancements, modifications, revisions, or additions to the Software and that this EULA does not give You any rights in or to any of the foregoing. We may also offer additional support and/or maintenance services for certain Software under the terms of a separate agreement. If You purchase such support and/or maintenance services with the Software, such services will be provided to You pursuant to the terms and conditions of that separate agreement. We reserve the right to amend, modify, suspend, or terminate Our support and/or maintenance policies at any time.

SUNSETTED SOFTWARE

We may sunset / discontinue any Software ("Sunsetted Software"), in part or in whole, by providing written notice. If You prepaid a fee for a Subscription License for Software that We sunset before the expiration of Your then-current Subscription License, We will use commercially reasonable efforts to transition You to substantially similar Software. Notwithstanding anything to the contrary in this EULA, no Subscription Licenses for Sunsetted Software will be renewed. If You have purchased a Perpetual License for the Sunsetted Software, then subject to the terms of this EULA, You may continue to use the then-current version of that Sunsetted Software indefinitely, provided, however, that We will have no obligation to provide support services after the date of sunsetting the Software.

WARRANTY; DISCLAIMER OF WARRANTIES

We warrant that the physical media on which the Software is distributed, if applicable, will be free from defects, and that the Software shall conform substantially to the description in its Documentation for the first thirty (30) days following the date of Your purchase ("Warranty Period") when used in an environment that We support in accordance with the Specific Terms, unless otherwise required by applicable law. If the physical media on which the Software is distributed is defective, Your sole and exclusive remedy will be for Us to replace the defective media, and You shall only be entitled to such remedy if You return such defective media to Us within the Warranty Period. If the Software contains defects, Your sole and exclusive remedy will be for Us, at our option and sole discretion, (a) to use commercially reasonable efforts to correct the defects in the Software or (b) to replace the defective Software. Defects in the Software mean that the Software does not substantially conform to the description in its Documentation. If We are unable to correct or replace the defective Software, You may discontinue Your use of the licensed Software and terminate Your license to the Software. The above remedies for defects in the media and/or Software are Our sole and entire liability under this EULA. Our limited warranty obligations under this section are subject to the following conditions: (a) the Software must have been properly installed and used in accordance with the instructions in its Documentation; (b) no modification, alteration, or addition has been made to the Software by persons other than Us or Our authorized representative(s); and (c) We receive (i) written notice of the non-conformity; or (ii) the defective physical media, as applicable, within the Warranty Period. The OEM Licenses are optimized for the OEM device that they are Bundled with and hence may not operate properly on other devices. We therefore do not provide any warranty for use of Software under an OEM License on devices other than the original OEM device it was Bundled with.

EXCEPT FOR THE PRECEDING EXPRESS LIMITED WARRANTY, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE PROVIDE THE SOFTWARE AND ANY SUPPORT IN CONNECTION WITH SUCH SOFTWARE WITHOUT ANY WARRANTIES OF ANY KIND. THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS AGREEMENT, OR COMMUNICATION WITH YOU INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. WE DO NOT WARRANT THAT THE SOFTWARE OR ANY SUPPORT IN CONNECTION THEREWITH WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SOFTWARE OR USE OF SUPPORT WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. OUR LIMITED WARRANTY OBLIGATIONS UNDER THIS SECTION DO NOT APPLY TO ANY SOFTWARE OR SUPPORT THAT WE LICENSE OR PROVIDE TO YOU FREE OF CHARGE INCLUDING, FOR EXAMPLE, SOFTWARE THAT YOU OBTAIN FOR EVALUATION AND/OR TRIAL PURPOSES. WHERE YOU OBTAIN SUCH SOFTWARE OR SUPPORT FREE OF CHARGE, YOU ARE DOING SO WITHOUT ANY WARRANTY WHATSOEVER AND YOU AGREE THAT YOUR USE OF THE SOFTWARE AND/OR SUPPORT WILL BE AT YOUR OWN RISK. THE SOFTWARE MAY CONTAIN "OPEN SOURCE" MATERIALS (E.G., ANY SOFTWARE SUBJECT TO OPEN SOURCE, COPYLEFT, GNU GENERAL PUBLIC LICENSE, LIBRARY GENERAL PUBLIC LICENSE, LESSER GENERAL PUBLIC LICENSE, MOZILLA LICENSE, BERKELEY SOFTWARE DISTRIBUTION LICENSE, OPENSOURCE INITIATIVE LICENSE, MIT, APACHE OR PUBLIC DOMAIN LICENSES, OR SIMILAR LICENSE) OR THIRD-PARTY SOFTWARE (AS DEFINED BELOW). WE MAKE NO WARRANTIES WITH RESPECT TO OPEN-SOURCE MATERIALS OR THIRD-PARTY SOFTWARE CONTAINED IN THE SOFTWARE. THE SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS AND WE EXPRESSLY ARE NOT AND WILL NOT BE RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM ANY SUCH PROBLEMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE EXCLUSION AND LIMITATIONS MAY NOT APPLY TO YOU, IN PARTICULAR IF YOU PURCHASE THROUGH A RESELLER PURSUANT TO LOCAL LAW.

You acknowledge that the Software (including any accompanying Documentation or deliverables) is not designed, intended, or warranted for use in the operation of online control equipment in hazardous environments requiring fail-safe performance such as but not limited to nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life-support machines, or weapons systems where failure of the Software could lead directly to death, personal injury, or severe physical or environmental damage. You agree that We shall have no liability arising from any such use of the Software in such high risk activities.

INDEMNIFICATION

You agree to indemnify and hold Us, Our affiliates and subsidiaries, and each of Our and their respective past and present officers, directors, agents, employees, partners, independent contractors, and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of: (a) Your use or misuse of the Software or Documentation or any component thereof other than as permitted under this EULA; (b) Your breach of the EULA; (c) Your infringement, misappropriation or violation of any intellectual property or other rights of another person or entity; or (d) any content originated or stored by You.

LIMITATION OF LIABILITIES

TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, IN NO EVENT SHALL WE, OUR AFFILIATES OR OUR SUBSIDIARIES OR ANY OF OUR OR THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES OR LICENSORS OR SERVICE PROVIDERS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, LOST REVENUE OR PROFIT OR LOSS OF BUSINESS OPPORTUNITIES, LOSS OF BUSINESS OR GOODWILL, UNAUTHORIZED ACCESS TO, LOSS OR CORRUPTION OF ANY DATA, DELAYS, INTERRUPTION, INABILITY TO USE OR LOSS OF ANY SERVICES, COST OF COVER FOR SUBSTITUTE SERVICES, LOSS RESULTING FROM SYSTEM OR SYSTEM SERVICE FAILURE, MALFUNCTION OR SHUTDOWN, FAILURE TO ACCURATELY TRANSFER, READ OR TRANSMIT INFORMATION, SYSTEM INCOMPATIBILITY OR BREACHES IN SYSTEM SECURITY, OR OTHER SUCH PECUNIARY LOSS HOWEVER CAUSED, WHETHER ARISING OUT OF OR IN CONNECTION WITH THIS EULA, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT OR OTHERWISE), WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL WE, OUR AFFILIATES AND OUR SUBSIDIARIES, INCLUDING ANY OF OUR OR THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, COLLECTIVE AGGREGATE LIABILITY UNDER OR IN CONNECTION WITH THIS EULA OR ITS SUBJECT MATTER, UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EXCEED THE GREATER OF (A) USD $100 OR (B) THE FEES PAID TO US UNDER THE EULA FOR UP TO THREE (3) MONTHS PRIOR TO THE INCIDENT GIVING RISE TO THE CLAIM. THIS LIMITATION APPLIES EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.

NOTHING IN THIS EULA SHALL AFFECT ANY NON-WAIVABLE STATUTORY RIGHTS THAT APPLY TO YOU.

If any above provision or provisions under this section shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

EXPORT CONTROLS

The Software is subject to U.S. export control laws, including the U.S. Export Controls Reform Act and associated regulations and may be subject to other U.S. and non-U.S. laws and regulations governing the export of software by physical and electronic means. You must comply with all domestic and international export laws and regulations that apply to the Software. These laws include restrictions on destinations (such as embargoed or otherwise restricted countries and territories, including Iran, Cuba, North Korea, Syria, Russia, and the Crimea, and so-called Donetsk People’s Republic (DNR) and Luhansk People’s Republic (LNR) regions, of Ukraine), end users (such as sanctioned or restricted parties or military end users), and end uses (such as military end uses). You may not use, export, re-export, import, sell or transfer the Software except as permitted by U.S. law, the laws of the jurisdiction in which You obtained the Software, and any other applicable laws and regulations. You represent and warrant that (i) You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties. You agree to comply with all applicable U.S. and non-U.S. laws that apply to Us as well as end-user, end-use, and destination restrictions imposed by U.S. and/or non-U.S. governments. You also agree that You will not use the Software for any other purposes prohibited by U.S. or non-U.S. law.

ASSIGNMENT AND TRANSFER

We may assign this EULA in whole or in part. In the event of a merger, acquisition, sale or corporate transaction involving Us or Our affiliates or subsidiaries, Your continued use of the Software signifies Your agreement to be bound by the agreements and policies of the subsequent owner, if any. The Software may include product activation and other technology designed to prevent unauthorized use and copying. You may not transfer, sell, rent, lease, resell or loan any copies of the Software or assign any of Your rights or delegate or otherwise transfer any of Your obligations or performance under this EULA to any third party without Our prior written consent. For Perpetual Licenses and OEM Licenses only, if You obtained Your license to the Software in a Member State of the European Union or the European Economic Area (consisting of the member states of the European Union (EU) as well as Iceland, Liechtenstein, and Norway) ("EEA"), and You usually reside in the European Union or the EEA ("EEA User"), then the limitation in this section pertaining to transfer of a Software license shall not apply to You.

For EEA Users of the Perpetual Licenses, You may transfer, assign, sell or resell the original copy of the Software in Your possession or under Your control subject to the following conditions:

The Software was lawfully put on the market in the EEA by Us or with Our consent.
If You resell Your Perpetual License and transfer the original copy of the Software to the new buyer, You must destroy and make each individual copy of the Software You ever had useless.
You must provide the new buyer with the information necessary to determine the extent of proper use.

For EEA Users of the OEM Licenses, You may sell or resell Bundle or the original copy of the Software in Your possession or under Your control as a standalone product separately from the OEM device with which it was Bundled subject to the following conditions:

The Bundle was lawfully put on the market in the EEA by Us or with Our consent.
You must destroy and make each individual copy of the Software You ever had useless.
You must provide the new buyer of the Software with the information necessary to determine the extent of proper use.

Should You not be the lawful original purchaser of the Perpetual License or OEM License for the Software, You are only entitled to use the Software if You lawfully acquired the original copy in accordance with this EULA. As a lawful subsequent buyer of a Perpetual License or OEM License, Your rights to use the Software are at all times defined and restricted by the terms and conditions of this EULA.

Any assignment in violation of the foregoing shall be void and of no effect. The EULA is binding upon and inures to the benefit of the parties and their respective successors and permitted assigns.

GOVERNING LAW AND JURISDICTION

This EULA and any dispute or claim arising out of or in connection with this EULA ("Dispute") shall be governed by the federal laws of the United States and the laws of the State of Delaware, without regard to conflict of law rules. This EULA will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

To the fullest extent permitted by applicable law, any Dispute which We and You have been unable to settle amicably shall be settled through final and binding arbitration before the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, which are available at https://www.adr.org/Rules. Unless otherwise required by applicable law, any arbitration hearings will be held in Wilmington, Delaware. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, (i) YOU HEREBY IRREVOCABLY AND EXPRESSLY WAIVE ALL RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM (WHETHER BASED UPON CONTRACT, TORT, OR OTHERWISE) ARISING OUT OF OR RELATING TO THIS EULA OR ANY DISPUTE BETWEEN US AND YOU; (ii) YOU AND WE ALSO AGREE TO ARBITRATE IN EACH OF OUR INDIVIDUAL CAPACITIES ONLY, NOT AS A REPRESENTATIVE OR MEMBER OF A CLASS, AND EACH OF US EXPRESSLY WAIVES ANY RIGHT TO FILE A CLASS ACTION OR SEEK RELIEF ON A CLASS BASIS WITH ANY COURT, TRIBUNAL, OR OTHER JUDICIAL OR QUASI-JUDICIAL BODY; AND (iii) ANY ARBITRATION MUST BE INITIATED WITHIN ONE YEAR AFTER A DISPUTE ARISES; OTHERWISE, THE CLAIM IS WAIVED.

Opt-Out Right: If You reside in the United States and do not wish to be bound by the arbitration agreement and class action waiver in this Section, You must notify Us in writing within 30 days of the date that You accept this EULA. Your written notification must include: (1) Your name, (2) Your email and mailing addresses, (3) Your license key, and (4) a clear statement that You do not wish to resolve Disputes with Us through arbitration. Please send Your written notification to the following address:

Parallels International GmbH
7500 Rialto Blvd.
Building 1, Suite 250
PMB 7016
Austin, Texas 78735
Attn: Legal Department – Waiver

If We receive written notification from You in accordance with the foregoing provision, the courts of Wilmington, Delaware, shall have exclusive jurisdiction to resolve any disputes between Us and You, unless otherwise required by applicable law.

You may download or copy a form Notice and a form to initiate arbitration at www.adr.org. If You initiate the arbitration, Your arbitration fees will be limited to the filing fee set forth in the AAA’s Consumer Rules. Regardless of who initiates the arbitration, We will pay any other arbitration fees, including Your share of arbitrator compensation. It is important that You understand that the arbitrator’s decision will be final, binding and may be entered as a judgment in any court of competent jurisdiction.

Claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark, or trade secret are not subject to this arbitration provision. Such claims shall be exclusively brought in the federal or state courts located in Wilmington, Delaware and each party hereby consents to the jurisdiction of those courts.

As an exception to this arbitration provision, either party may seek emergency equitable relief before such courts in order to maintain the status quo pending the arbitrator’s ruling and hereby agree to submit to the personal jurisdiction of such courts. A request for interim measures will not be deemed a waiver of the right to arbitrate.

Consumer Protection Notice for Residents of the EEA, Switzerland and Other Jurisdictions with Similar Mandatory Consumer Protection Rights: If You are a consumer and the laws of Your country of residence provide you with mandatory consumer protection rights that cannot be waived by contract, nothing in this EULA shall affect those rights. This includes any mandatory rights related to jurisdiction, dispute resolution or access to legal remedies. Such rights remain fully applicable and enforceable notwithstanding any other provision of this EULA. In the event of any direct conflict between this EULA and such non-waivable consumer protections, the mandatory provisions of Your local law shall prevail to the extent required by law.

NOTICE

WE MAY PROVIDE NOTICES TO YOU (1) VIA E-MAIL; (2) ON THIS PAGE (AS APPLICABLE) OR A SIMILAR PAGE OF OUR WEBSITE; OR (3) VIA THE SOFTWARE. You agree to provide accurate, current, and complete information as necessary for Us to communicate with You regarding the Software, to issue invoices or accept payment, or to contact You for related purposes. The delivery of any notice is effective when sent or posted, regardless of whether You read the notice or actually receive the delivery. You can withdraw Your consent to receive notices electronically by discontinuing Your use of the Software.

COMMUNICATIONS FROM US

If You use Our Software, We may communicate with You via electronic messages, including email, text message/SMS, or mobile push notifications in accordance with Our Privacy Statement. You agree that any notices, agreements, disclosures or other communications that We send to You electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing.

COMPLIANCE WITH LAWS

You agree to use the Software and Documentation in compliance with all applicable laws, including local laws of the country or region in which You reside, and in compliance with all applicable export laws and regulations. You shall not use the Software or Documentation for any purpose prohibited by applicable law.

INTELLECTUAL PROPERTY RIGHTS

You acknowledge that the Software and the Documentation are proprietary to Us, and that We retain all rights, title, and interest in and to the Software and Documentation, and all work products, derivative works, developments, inventions, technology or materials (including all related components) provided under or otherwise in connection with the Software. This includes all modifications, enhancements and derivative works, as well as all related intellectual property rights, such as copyrights, trade secrets, patents, trademarks and any associated registrations, applications, renewals, and extensions. You may not remove any titles, trademarks or trade names, copyright notices, legends, or other proprietary markings on the Software or Documentation. You are not granted any rights, license or interest to any of Our trademarks or service marks. You may not modify or create derivative works based upon the Software or Documentation.

THIRD-PARTY SOFTWARE AND TECHNOLOGY

The Software may include various third-party software components or software services ("Third-Party Software"), which are provided under separate license terms (the "Third-Party Terms"), as detailed in the Third-Party Licensing Information available at Parallels Legal, or on any successor site. We obtain such Third-Party Software from the respective owners "as is" for inclusion in the Software. You are permitted to use the Third-Party Software in conjunction with the Software, provided that such use is consistent with the terms of this EULA and the Third-Party Terms applicable to such Third-Party Software. Your use of Third-Party Software outside the scope of this EULA may be strictly prohibited and permission may be required to use such Third-Party Software from the respective owners in accordance with the Third-Party Terms. You may have broader rights to use the Third-Party Software under the applicable Third-Party Terms. Nothing in this EULA is intended to impose further restrictions on Your use of the Third-Party Software in accordance with any Third-Party Terms. The Software may also enable interoperation with certain other third-party operating systems and applications. We do not provide You with any licenses in respect of such third-party operating systems and applications and it is solely Your responsibility to obtain all such necessary licenses from respective vendors. THE SOFTWARE MAY ALSO CONTAIN “OPEN-SOURCE” MATERIALS (E.G., ANY SOFTWARE SUBJECT TO OPEN SOURCE, COPYLEFT, GNU GENERAL PUBLIC LICENSE, LIBRARY GENERAL PUBLIC LICENSE, LESSER GENERAL PUBLIC LICENSE, MOZILLA LICENSE, BERKELEY SOFTWARE DISTRIBUTION LICENSE, OPEN-SOURCE INITIATIVE LICENSE, MIT, APACHE OR PUBLIC DOMAIN LICENSES, OR SIMILAR LICENSE). WE MAKE NO WARRANTIES OR INDEMNITIES WITH RESPECT TO OPEN-SOURCE MATERIALS CONTAINED IN THE SOFTWARE.

The Software may allow, facilitate, or enable the use of, or interoperation with, third-party software components, technologies, operating systems, applications and/or services (collectively "Third-Party Technologies"), which You may choose to install, access, upload, store, transfer or process through the Software. No licenses or rights to use such Third-Party Technologies are granted under this Agreement, and You are solely responsible for obtaining, at Your own expense, all necessary rights, licenses, consents, and permissions from the applicable third-party vendors. You fully assume all risks and liabilities arising from the installation, configuration, interoperation, or use of any Third-Party Technologies with the Software. We expressly disclaim, and shall have no responsibility, obligation, or liability for, any errors, malfunctions, incompatibilities, performance degradation, security vulnerabilities, data loss, or other issues caused by or related to Third-Party Technologies. All such issues are excluded from Our support, maintenance, warranty, or other obligations under this Agreement.

CONTENT

You own and are responsible for data, information, material or other content, including, maps, contacts, and files, that You create resulting from the use of Our Software or that You store within the Software ("Content"). You shall be solely responsible for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to Your Content. You agree that any loss or damage of any kind that occurs as a result of the use of any Content that You create or have created, upload, post, share, transmit, display or otherwise make available through Your use of the Software is solely Your responsibility and You will indemnify Us from any third party claims in relation to the Content in accordance with the Indemnification section.

You shall not include in the Content, or otherwise create, store, upload, post, share, transmit, display, or make available through the Software, any Content that is sensitive, confidential, classified, or otherwise subject to heightened security requirements under applicable law or regulation (collectively, “Restricted Information”) without Our prior written consent. You acknowledge that the Software is not designed to meet heightened security standards for such Restricted Information, and that We disclaim any responsibility or liability arising from the inclusion of any Restricted Information in the Content or Software in violation of this section.

UPDATES

We may, from time to time, make available updates, bug fixes, feature enhancements, or improvements ("Updates") for the Software. Unless otherwise specified, Updates will be provided at no additional charge to customers who are current in payment of applicable fees. Updates do not include new products or options that We designate as separately priced offerings. Updates may be (i) made available by Us for You to download and install manually, or (ii) downloaded and installed automatically on the devices under Your control or possession based on the Software’s settings. Unless you have opted out as permitted below, you consent to receive Updates automatically if the Software is configured to do so. If You do not want to receive automatic Updates, You must notify Us of Your choice, and, where the Software permits, disable the function that allows for automatic Updates. If you opt out of automatic Updates, You remain responsible for manually downloading and installing any Updates We make available. If an Update is not installed, You may not receive full benefit of the Software or the Software may not perform properly. We have no obligation to provide any support to the Software without the installation of such Updates. We also have no obligation to create Updates on any schedule and retain sole discretion to make Updates available. If an Update is necessary to comply with applicable law, to address a threatened or actual security breach in the Software under license, to replace technologies that may infringe third-party intellectual property rights, or for any other reason of similar significance to Us ("Mandatory Updates"), We will deliver such Mandatory Update to You along with a notice that the Update is a Mandatory Update. You shall promptly install the Mandatory Updates, but in any event no later than ten (10) business days after receipt. Your failure to timely install Mandatory Updates may result in the termination or suspension of Your license(s) for affected Software and will automatically void any warranties or indemnities provided herein. For the avoidance of doubt, Mandatory Updates do not include Updates which solely relate to new features and functions.

We may also, from time to time, perform scheduled maintenance of the infrastructure and programming used to provide the Software, during which time You may experience some disruption to that Software or access to any associated accounts or services. Whenever reasonably practicable, We will provide You with advance notice of such maintenance. You acknowledge that, from time to time, We may need to perform emergency maintenance without providing You advance notice, during which time We may temporarily suspend Your access to, and use of, the Software or any associated accounts or services.

LICENSE COMPLIANCE

You understand and acknowledge that We may, through a reporting function in the Software, remotely monitor the operation and usage of the Software for Our technical, operational, business and legal purposes, including for verifying compliance with the terms herein ("Verification"). You agree to facilitate such Verification including taking all actions to ensure that any firewall ports (as applicable) are open, and to notify Us if there are any operational issues that could prevent the Verification. You warrant that You have obtained all necessary consents and licenses for such Verification, including all consents and licenses for the use of data and information related to Your use of the Software.

ENTITY AUDITS

If You are an Entity who has obtained or allowed the obtaining of a license under this EULA to use any Software on or through Your Assets, You must keep records relating to all deployment, installation and/or use of Software. We have the right, at Our expense, to audit these records to verify Your compliance with this EULA and the scope of license granted to You under the Specific Terms. This audit may be conducted at any time during the terms of Your Subscription Licenses and for two years thereafter and/or the terms of Your Perpetual Licenses and for two years following any termination but shall not be conducted more than once annually unless an audit reveals unlicensed use. In such case, We may conduct verification as frequently as quarterly for the subsequent annual period.

Our audit and verification process will require You to provide, within thirty (30) days of Our request, (a) raw data of all Software deployed, installed or used by or at Your direction throughout the Entity; (b) all valid purchase documentation for all licensed copies of the Software; and (c) any other information as We may reasonably request. Any verification may include an onsite audit conducted at Your relevant places of business upon thirty (30) days’ prior notice, during regular business hours, which will not unduly interfere with Your activities. Any information collected in the audit will be used solely for the purposes of determining compliance.

If the audit and verification shows that You, are deploying, installing, or using the Software, or allowing any of the foregoing to occur on or through Assets: (a) beyond the quantity that was licensed; or (b) in any way not permitted under this EULA, so that additional fees apply, You must pay the additional license fees, any applicable maintenance and support fees, interest on past due amounts at 1.0% per month or the highest interest rate allowed by law, whichever is less, and all expenses of recovery, within thirty (30) days after the invoice date. If an audit reveals unlicensed use exceeding five percent (5%) of licensed quantities, You shall reimburse Us for all audit costs in addition to paying applicable fees, interest and penalties. We may suspend or disable the Software immediately upon discovery of material noncompliance. By exercising the rights and procedures described in this section, We do not waive Our rights to enforce this EULA or to protect Our intellectual property by any other means permitted by law.

Our audit and collection of any data and information with respect to Your use, installation, and deployment of Software shall be subject to the privacy terms specified in Our Privacy Statement. The audit rights set out under this section shall survive for two (2) years past the expiry or termination of the applicable license.

RIGHT TO USE DATA

You agree that We may collect data and related information including but not limited to technical information about Your device, system and application software, and peripherals related to Your use of the Software, and may use this information to provide services to You and to operate, provide, improve, and develop Our products, services, and technologies, to prevent or investigate fraudulent or inappropriate use of Our products, services, and technologies, for research and development, for anti-piracy purposes, to verify a valid registration, to identify if new Updates for the Software are available for Your device prior to sending You a notice to install a new Software update and for any other purposes described in this EULA, the Privacy Statement (available at https://www.parallels.com/about/legal/privacy), and the Cookie Notice (available at https://www.parallels.com/cookie-policy). Personal information collected under this EULA will be subject to Our Privacy Statement.

PRICING, PAYMENT & RENEWAL

Unless otherwise specified in the Specific Terms, the provisions of this pricing, payment, and renewal section apply to all Software licenses. Our fees for licensing the Software directly from Us in accordance with this EULA are available on our Website and are subject to change at any time (“Fees”). Unless You have purchased a license through a reseller of Software licenses, We (or our payments collection agent) will charge the Fees to the payment method You have chosen for purchasing the license and send You a receipt to Your email address. In such a case, the Fees will be determined in accordance with the license metrics pertaining to each Software as set out in the Specific Terms. We or the reseller will also share with You a license certificate or order confirmation that specifies the type of license You have (Subscription or Perpetual), the term of Your license (if You have purchased a Subscription License), what versions of the Software are being licensed, the number of permitted devices on which You may deploy the Software, the type of support service and term of such service (if any), the Fees charged, taxes applicable and the license key to activate the Software and any other terms specific to the Software in question (“License Certificate”). Without prejudice to mandatory law, all amounts payable under this EULA are non-refundable and without set-off or counterclaim. A Subscription License will automatically renew for the term specified in the License Certificate. You will be charged or invoiced for that renewal unless You notify Us at least 30 days before the expiration of the then-current term (“Expiry”). We may modify the Fees for any renewed Subscription Licenses upon posting 30 days’ prior written notice of such modification(s) on Our Website, and/or by sending such notice to Your email address; provided that, any increase in Fees during the term of a Subscription License shall not take effect until the beginning of the next renewal.

TAXES

Without prejudice to mandatory law, all amounts payable are exclusive of any taxes, levies, or duties. You are wholly responsible for any taxes that may arise out of the EULA or Your purchase or use of the Software. Notwithstanding the foregoing, sales tax, goods and services tax (GST) or value-added tax (VAT) may be charged in accordance with applicable laws and regulations. You confirm that We can rely on the "bill to" name and address You have provided at the time of ordering or paying for the Software license ("Bill to Name and Address") as being the place of supply for sales and income tax purposes. Where We are making a supply of services under Article 44 of VAT Directive 2006/112/EC, You confirm that We can rely on the Bill to Name and Address You provided to Us as being the place of supply for VAT purposes. You shall reimburse Us for the amount of any such taxes or duties which We have paid or incurred directly as a result of Our transactions with You, and You agree that We may charge any such reimbursable taxes to any payment method You have used to pay the associated Fees.

SURVIVAL

Any provisions herein that by their nature should reasonably survive shall survive the expiry or termination of this EULA. Such provisions include but are not limited to Limitation of Liability, Warranty, Intellectual Property Rights, Indemnification, Data Use Rights, Governing Law and Jurisdiction.

FEEDBACK

You have no obligation to provide Us with ideas, comments, information, concepts, reviews, know-how, techniques, suggestions, documentations, proposals and/or any other material ("Feedback"). However, if You submit Feedback to Us, while You retain ownership of such Feedback, You hereby grant Us a nonexclusive, royalty-free, perpetual, irrevocable, transferable, unlimited license to use and otherwise exploit Your Feedback for any purpose worldwide. In addition, You waive any "moral rights" in and to the Feedback and agree that We may use, copy, modify, distribute, and sublicense Feedback without restriction or compensation, to the extent permitted by applicable law. Further, by submitting Feedback, You represent and warrant that (i) Your Feedback does not contain the confidential or proprietary information that belongs to any third parties; (ii) We are not under any obligation of confidentiality, express or implied, with respect to the Feedback; (iii) We may have something similar to the Feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from Us for the Feedback under any circumstances.

ENTIRE AGREEMENT

This EULA is the entire agreement between You and Us and supersedes any other communications or advertisements with respect to the Software and Documentation. The Software, or any feature or part thereof, may not be available in all languages or in all countries. If We have provided You with a translation of the English language version of this EULA, You agree that such translation is provided for Your convenience only and that the English language version, not the translation, of this EULA will be legally binding on You. The English language version of this EULA and not its translation(s) will govern in the event of a conflict between the English language version and a translation.

SEVERABILITY

If any term or provision of the EULA is invalid, illegal or unenforceable in any jurisdiction: (i) the validity, legality and enforceability of the remaining provisions shall remain in full force and effect; (ii) such invalidity, illegality or unenforceability shall not extend to any other jurisdiction; and (iii) such invalidity, illegality or unenforceability shall not affect any other term or provision of the EULA or invalidate or render unenforceable such term or provision in any other jurisdiction.

HEADINGS

Headings under the EULA are intended only for convenience and shall not affect the interpretation of the EULA.

WAIVER AND AMENDMENT/MODIFICATION

No failure of either party to exercise or enforce any of its rights under this EULA will act as a waiver of those rights. This EULA may be only modified in accordance with the section titled "Changes".

COMPATIBILITY

Some Software versions may not be compatible with various computer operating systems and We may not release Updates establishing compatibility. The Software may not be compatible with computer operating systems that You may purchase now or in the future. You understand that Software may be incorporated into, and may incorporate itself into, software and other technology owned and controlled by third parties. This EULA remains effective with such incorporation. Certain Third-Party Software or Third-Party Technologies bundled with the Software may require Your explicit acceptance of the applicable third-party license agreement. We make no representations or warranties regarding the compatibility, functionality, or performance of any Third-Party Software or Third-Party Technologies, which are provided "as-is." Incompatibility or issues with Third-Party Software or Third-Party Technologies will not entitle You to any refund, credit, or other compensation.

EVALUATION SOFTWARE

If the Software is identified as a demonstration, evaluation, or trial version in the applicable Documentation or License Certificate, You may install and use the Software solely for evaluation and/or demonstration purposes. Unless expressly authorized by Us, You may not use the Software for competitive analysis, commercial, professional, or other for-profit activities. You may use the Software only for the period specified in the License Certificate (the “Trial Period”). If no Trial Period is specified, You may use the Software for 30 days from the date You first access it. At the end of the Trial Period, You must either stop using the Software or purchase a license to continue use. If You do not purchase a license, Your authorization to use the Software will automatically expire, and You must immediately cease use and delete all electronic copies of the Software, including any Documentation provided as part of the evaluation, from all devices. Any attempt to bypass or circumvent the expiration date, Trial Period, or other technological enforcement measures is a material breach of this EULA and will result in immediate suspension or termination of Your license to use the Software. You acknowledge that demonstration, evaluation, or trial versions may be incomplete or contain errors and may lack some functionality or features of the commercial version. Unless otherwise agreed in writing or required by applicable law, these versions are provided “AS-IS,” without any express or implied warranties, indemnities or support obligations. Our total cumulative liability related to any demonstration, evaluation, or trial version shall not exceed US $10.

EXPIRY, RESALE AND TERMINATION OF LICENSE

In addition to any other termination provisions set forth herein, all of Your rights to the Software under this EULA automatically terminate, without further notice, upon the earliest of the following events: (a) You have a Subscription License and it reaches Expiry without timely renewal; (b) You resell and transfer Your Perpetual License to another user under the above Assignment provision ("Resale") and do not have any other active Subscription Licenses or Perpetual Licenses; or (c) You convert Your Perpetual License to a Subscription License after Our offer and Your acceptance ("Transition"). Upon such Transition, You must de-install and destroy all copies of the Software You obtained under Your Perpetual Licenses and certify to Us in writing that You have done so. We also reserve the right to terminate Your license to the Software with immediate effect upon written notice to You ("Termination") if You materially breach this EULA and such breach: (i) is incapable of being cured; or (ii) remains uncured for thirty (30) days after Your receipt of written notice of breach from Us. Upon Expiry, Resale or Termination, You must promptly: (a) uninstall and discontinue using any copies of the Software in Your possession or under Your control; (b) return or destroy all Documentation and other materials received from Us; and (c) certify to us in writing that You have performed Your obligations post-Expiry, Resale, or Termination under (a) and (b) above. Except as otherwise stated herein, provisions of this EULA which by their nature should reasonably survive will survive Expiry, Resale or Termination, including but not limited to provisions on Intellectual Property, Data Use, Limitations of Liability, Indemnification, and Governing Law.

THIRD PARTY BENEFICIARY

Our affiliates and licensors shall be a direct and intended third party beneficiary of this EULA. Such third parties are entitled to enforce the terms of this EULA directly against You.

FORCE MAJEURE

We shall not be liable for any failure or delay in the performance of Our obligations under this EULA to the extent such failure or delay is a result of compliance with any requirement of applicable law, acts of God, fire, strike, embargo, terrorist attack, war, insurrection or riot, other causes beyond its reasonable control, or acts or omissions of You or third parties under Your control, or any other cause beyond Our reasonable control. In such cases, We will use reasonable efforts to mitigate the effect of any such event. Our failure or delay in performance shall not relieve You of Your payment obligations. If such event continues for more than one (1) calendar month, either party may terminate this EULA with respect to services not yet performed or products not yet provided upon written notice. Upon such termination, You must immediately pay Us any outstanding amounts owed.

PART II: SPECIFIC TERMS

These Specific Terms apply to any version of the Software listed below that We make available under these brand names on any platform or any operating systems.

Parallels Desktop for Mac Standard Edition
Parallels Desktop for Mac Pro Edition
Parallels Toolbox
Parallels Client

SOFTWARE COMMON TERMS

The following provisions under these Specific Terms shall apply to all Software listed herein.

License rights

Subject to Your acceptance of and compliance with the terms of the EULA and payment of the applicable fees for each license according to the License Metrics specified below, We hereby grant You a limited, nonexclusive, nontransferable (except as set forth in the Section titled "Assignment" under the General Terms and the below Section titled "Qualifications to License Rights" under the Individual Terms for Parallels Client), non-sublicensable, revocable license to use the Software on Supported Environments as described in the Documentation for the term of Your Perpetual License or Subscription License in accordance with the General and Specific Terms of the EULA solely for Your private, personal, individual work-related and non-commercial purposes .

For the purposes of the foregoing grant, "Supported Environments" mean the environments supported by Us for the Software, currently set forth in the Documentation accompanying the Software and/or as further set out in the product section for each Software listed under these Specific Terms on the following site https://www.parallels.com/ or any successor site.

Parallels MyAccount

The Software requires mandatory registration of an online account with Us ("Your Account") at the following site (or successor site): https://my.parallels.com/register or in product at the time of Your first use of the Software. You will complete the process providing Us with accurate information. You will not be able to use the Software until You complete such registration process.

1. SOFTWARE INDIVIDUAL TERMS

The following individual terms shall govern and apply according to the type of Software that You are licensing from Us under these Specific Terms as further set out below.

Individual Terms for Parallels Desktop (Standard and Pro Editions)

Parallels Tools. The Parallels Desktop Software includes Parallels Tools which are a suite of utilities and drivers which enhances the performance and functionality of Parallels’ Desktop Virtual Machine. You may distribute and install Parallels Tools to enhance performance and functionality of Parallels Virtual Machines. For the purposes of this section: "Parallels Desktop Software" means the Software branded with "Parallels® Desktop" and "Parallels Desktop Virtual Machine" means a set of computer files which the Parallels Desktop Software uses to provide the data necessary for the Software to create and operate a computing environment with an operating system which simulate that of an actual computer.

Licensing metrics

The Software is available under both Perpetual and Subscription Licenses. Each license allows You to install and use one copy of the Software on a single computing device. You may have up to five licenses for the Software. If You are an Entity that is acquiring, or allowing the acquiring of, such licenses for use of the Software on or through Your Assets, then the foregoing limitation of number of licenses would apply throughout Your organization. If You need to use more than five Licenses, then You must purchase a license for the business edition of the Software under the terms of the BULA.

Individual Terms for Parallels Toolbox

Licensing metrics

The Software is available as Subscription Licenses only. Each License key allows You to install and/or use one copy of the Software on:

only one computing device at a time owned, leased, or otherwise controlled by You; and
a Parallels’ Desktop Virtual Machine.

Individual Terms for Parallels Client

The EULA solely governs Your use of Parallels Client when downloaded or accessed by You as an individual, not in connection with a business environment.

If You are accessing Parallels Client as part of a Licensee’s use of Parallels RAS, Parallels Secure Workspace (PSW), Parallels DaaS, or Parallels Business Isolation (PBI), Your use is governed by the Parallels’ Product Licensing Terms, including the Acceptable Use Policy, and not the EULA.

You may use Parallels Client solely:

as an individual end user, not in connection with a business or enterprise environment, to:
- Connect to an RDP Server for personal remote access, provided You have purchased a license to Parallels RAS;
- Access a cloud-hosted virtual desktop or workspace offering through PSW or DaaS, provided You have purchased a license to PSW or DaaS; and/or
- Connect to managed business resources, administrative tools or infrastructure components, provided You have purchased a license to PBI.
As an Authorized User (as defined in the Parallels’ Product Licensing Terms) of a licensed business environment, including RAS, PSW, DaaS and PBI, in which case the EULA does not apply.

Definitions:

For the purposes of this section, the following definitions apply:

“Authorized User” means the individual permitted to use RAS, PSW, DaaS, and/or PBI under the Parallels Product Licensing Terms; this term does not apply under the EULA.
“Licensee” means the organization that is licensed to use RAS, PSW, DaaS, or PBI under the Parallels’ Product Licensing Terms.
“Login Credentials” mean access credentials used to authenticate Your access (e.g., name, email, password).
“Parallels Client” means Parallels’ proprietary software application that Parallels makes available online for users to access RAS, PSW, DaaS and PBI.
“Parallels’ Product Licensing Terms” means the separate license terms and conditions that govern the use of RAS, PSW, DaaS and PBI, as referenced in the applicable license certificates or agreements issued to the Licensee and as published at https://www.parallels.com/about/legal/licensing-terms/terms/, or any successor site.
“Parallels DaaS” or “DaaS” means Parallels’ Desktop-as-a-Service solution enabling hosted virtual desktop infrastructure for users.
“Parallels Business Isolation” or “PBI” means the solution enabling controlled, policy-based access to business environments, infrastructure, or tools.
“Parallels Remote Application Server” or “RAS” means Parallels’ proprietary remote application server including the functions and features as described at https://www.parallels.com/ras or any successor site.
“RDP Server” means any remote server that uses the proprietary remote desktop protocol developed by Microsoft Corporation which provides a user with a graphical interface to connect to another computer over a network connection.

Licensing metrics

Parallels Client is available for different types of operating systems, web based and/or platform specific systems. You may, free of charge (notwithstanding anything to the contrary in the General Terms), install and use multiple copies of Parallels Client on multiple computing devices or for HTML5 RAS Client access and use Parallels Client online upon providing Your Login Credentials from multiple devices at the same time or at different times.

Protection of Login Credentials

You are solely responsible for protecting Your Login Credentials and the devices You use to access Parallels Client from all unauthorized access and/or use. You shall be solely responsible for creating backup files of all data accessed by or used through Parallels Client and You further agree that We are not liable for any damages relating to lost, corrupted, or damaged data.

UPDATE

This EULA has been updated on December 16, 2025.

The following additional terms apply to Your purchase of HelloSign (“Vendor”) services:

Term and Termination

Services start once provisioned on the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your Users are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or a User terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

All Services are available for minimum commitment of one (1) year. Services will auto renew for an additional one (1) year, unless You cancel prior to the end of the then current term.

Fees

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. For any extension of a subscription term or the provisioning of a Service upgrade, the then-current price will apply, unless otherwise mutually agreed in writing by the Parties. Ingram Micro, may, from time to time, in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of User’s next subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Terms of Sale and Service/Use

All services are subject to the sales terms set forth at https://br.cloud.im/legal/ and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://br.cloud.im/legal/ unless otherwise agreed to in writing by Ingram Micro and You.

All Terms of Use or Service as established by Vendor and as set forth at HelloSign Terms Shall apply to Your resale activity and to Your User customers, including but not limited to Your indemnity of Vendor based upon Your acts or omissions and including indemnity of Vendor for any infringement claims arising from the combination by You or Users of Vendor’s intellectual property with Your or any third party’s intellectual property. Reseller agrees to provide each User with terms of use and gain their acceptance.

Last Modified: March 29, 2016

This Ingram Micro Cloud Agreement for Microsoft Government Subscriptions ("Agreement") is between Ingram Micro Inc., a Delaware corporation ("Ingram Micro", "We", "we", "Us", "us" or " Our"), and you and/or the entity you represent ("You" or "Your"). This Agreement is in addition to other terms you agree to through the Ingram Micro Cloud Marketplace (the "Site"), including, but not limited to the Microsoft Partner Network Agreement, the Microsoft Cloud Customer Agreement, and Our general terms of service, acceptable use policy and other terms.

This Agreement applies only to the following services purchased via the Site (the "Microsoft Government Subscriptions"):

Microsoft Office 365 Government; and
Microsoft Enterprise Mobility Suite Government; and
Microsoft Dynamics CRM Online Government.

BY ORDERING, RESELLING, OR USING ANY OF THE MICROSOFT GOVERNMENT SUBSCRIPTIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND INTEND TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS CONTAINED HEREIN JUST AS IF YOU HAD SIGNED THIS AGREEMENT.

If You do not accept this Agreement, You are not permitted to use the Microsoft Government Subscriptions.

You acknowledge and understand that: (a) the Microsoft Government Subscriptions are only available for use by customers that meet the respective eligibility requirements for a qualifying government entity, as published by Microsoft at http://www.microsoftvolumelicensing.com; and (b) the Microsoft Government Subscriptions are provisioned Microsoft's public cloud and are not suitable for users that must have services provisioned in private cloud environments (collectively, the " Eligibility Requirements").

You represent and warrant that if You use the Microsoft Government Subscriptions, You meet the Eligibility Requirements. You further represent and warrant that if You resell or otherwise make available the Microsoft Government Subscriptions to any third parties including, without limitation, Your customers, (collectively, "Customers"), such Customers also meet the Eligibility Requirements.

You acknowledge that You and Your Customers may receive certain benefits, such as discounted pricing, if You and Your Customers use the Microsoft Government Subscriptions. Ingram Micro reserves the right to verify Your and Your Customers' compliance with the Eligibility Requirements and, if such Eligibility Requirements are not met as determined in Our sole discretion, in addition to any other remedies available under law or contract: (a) suspend the Microsoft Government Subscriptions; and (b) recover any discount You and Your Customers' received but were not entitled to.

You further acknowledge that Ingram Micro has entered into this Agreement in material reliance on the following representations: You agree and certify that You have not made, and will not make, any direct or indirect payment, offer to pay, or authorization to pay, any money, gift, promise to give, or authorization of the giving, of anything of value to any government official, or the family of any such official, or any other person or firm while knowing or having reason to know that all or a portion of such money or thing of value may be offered, given or promised, directly or indirectly, to any government official, for the purpose of influencing an act or decision of the government or such individual in order to assist, directly or indirectly, You or Ingram Micro in obtaining or retaining business, or securing an improper advantage.

You agree to defend, indemnify and hold harmless Ingram Micro, its affiliates, and their respective directors, officers, shareholders, employees, agents, licensors and advisors from and against any claim, demand, liability, damage, losses, judgments, suit, action, costs and expenses (including, without limitation, reasonable legal fees and costs of investigation) arising out of OR RELATING TO Your breach of this Agreement.

Ingram Micro may at any time modify the terms and conditions of this Agreement. Any such modification shall be effective immediately after it is posted on the Site. Use of the Microsoft Government Subscriptions after any such modification will be deemed acceptance of such modification. If any modification is unacceptable, You may terminate this Agreement, subject to the terms and conditions contained herein. The Agreement may not otherwise be amended except in a writing signed by You and by a representative of Ingram Micro.

Last Updated: February 28,2020

These Ingram Micro Cloud Azure Expert Services Terms of Service (the “Terms of Service”) govern Customer’s use and receipt of the Services. “Customer” means the contracting party and its authorized users and recipients of the Services (as defined below).

BY ORDERING OR USING THE SERVICES, CUSTOMER ACKNOWLEDGES AND AGREES TO THESE TERMS OF SERVICE AND CUSTOMER REPRESENTS AND WARRANTS THAT IT HAS THE AUTHORITY TO BE LEGALLY BOUND BY THESE TERMS OF SERVICE AND TO LEGALLY BIND ITS AUTHORIZED USERS AND RECIPIENTS OF THE RECIPIENTS OF THE SERVICES TO THESE TERMS OF SERVICE. IF CUSTOMER DOES NOT HAVE SUCH AUTHORITY, OR CUSTOMER DOES NOT AGREE WITH ANY OF THESE TERMS OF SERVICE, NEITHER CUSTOMER OR ITS AUTHORIZED USERS OR RECIPIENTS MAY USE THE SERVICES.

The terms and conditions in any Schedules referenced in these Terms of Service are incorporated herein by reference. In the event of a conflict or inconsistency between any term in any Schedule and the terms of these Terms of Service, the terms of these Terms of Service will govern. All references to these Terms of Service include reference to the terms and conditions in any such Schedules.

CUSTOMER IS NOT PERMITTED TO USE THE SERVICES UNLESS IT ACCEPTS THESE TERMS OF SERVICE.

AZURE EXPERT SERVICES

THE SERVICES. Ingram Micro’s Cloud Azure Expert Services are described below in Schedule A (the “Services”).

PROVISION OF SERVICES. Subject to the terms and conditions of these Terms of Service, Ingram Micro will use commercially reasonable efforts to perform the Services according to service levels and/or performance metrics specified therein, if any (collectively, the “Service Levels”). Customer will contribute the personnel and other resources as reasonably required for Ingram Micro’s provision of the Services. Anything not specifically described as in-scope in Schedule A will be considered out-of-scope and will not be included in the Services.

RESTRICTIONS ON USE OF THE SERVICES. Customer may not use or otherwise access the Services in a manner that exceeds its authorized use. If Customer exceeds its authorized use of the Services, then, Customer will promptly notify Ingram Micro and immediately: (a) disable or correct impermissible use; or (b) purchase additional Services to correspond to actual use. Customer agrees that it regularly review its use of the Services and will provide Ingram Micro with assistance sufficient to verify its compliance with these Terms of Service. Ingram Micro may suspend or terminate Customer’s access to the Services immediately upon non-compliance identified in such review, in addition to exercising any other rights or remedies Ingram Micro may have at law or in contract.

OWNERSHIP; RESTRICTIONS

OWNERSHIP. Ingram Micro is not transferring to Customer or any other party any intellectual property rights, title, discovery, improvement, or proprietary rights related to the Services or the deliverables provided to Customer as part of the Services (the “Deliverables”). All intellectual property rights, data, copyrights, registrations, reports, or any works of authorship developed in performance of the Services or any documentation relating to the operation and use of the Services made available by Ingram Micro during its provision of the Services (the “Documentation”) will be the sole property of Ingram Micro or its licensors. For the avoidance of doubt, the “Deliverables” include the Documentation, and all intellectual property rights associated with any and all aspects of the Services and Deliverables will remain the sole property of Ingram Micro without exception. Without limiting the generality of the foregoing, all Deliverables are non-exclusive and may be provided by Ingram Micro to any or all Ingram Micro customers at the sole discretion of Ingram Micro.

LICENSE TO DELIVERABLES AND DOCUMENTATION. Ingram Micro hereby grants Customer a limited, nonexclusive, non-assignable, and non-transferable right during to access and use the Deliverables for the sole purpose of using the Services as permitted in accordance with these Terms of Service.

THIRD PARTY MATERIAL. Any third party material (“Third Party Material”) in the Deliverables including, without limitation, any third party software, services, systems, documentation or components, are not licensed by Ingram Micro and Ingram Micro takes no responsibility for any such Third Party Material. Customer will license Third Party Material directly from the owners and/or licensors of such material prior to using any Deliverables. If Customer orders Third Party Material from Ingram Micro, such orders will be governed by separate written agreements between Ingram Micro and Customer.

ACCEPTANCE OF SERVICES

Within ten (10) business days of Ingram Micro’s completion of the milestones specified Schedule A and delivery of the applicable Deliverables to Customer, Customer will provide Ingram Micro with written notice of its acceptance or rejection of the Deliverable. Customer’s failure to respond within such ten (10) day period will constitute acceptance. If Customer rejects the Deliverables, Ingram Micro will use commercially reasonable efforts to correct the identified deficiencies in the Deliverables. Customer will then have seven (7) days to retest the Deliverables after Ingram Micro has notified Customer that it has completed the corrections. Customer’s failure to respond within such seven (7) day period will constitute acceptance. This process will continue for no more than three (3) times or until Customer notifies Ingram Micro of its acceptance or the Deliverables are otherwise deemed accepted, as set forth herein. If there is no acceptance after the third (3rd) time, the parties agree to negotiate in good faith to agree on a solution which is mutually acceptable to both parties. Notwithstanding anything to the contrary in these Terms of Service, if Customer uses the Deliverables in, or to enable, a production or commercial environment (e.g., “go live” with or using the Deliverables) without a written acceptance, Customer will be deemed to have accepted all Deliverables on the first date of such use of the Deliverables.

CONFIDENTIALITY

CONFIDENTIALITY OBLIGATIONS. Each party agrees to keep confidential and not disclose to any third party, and to use only for purposes of performing or as otherwise permitted under these Terms of Service, all proprietary or confidential information disclosed or made available by the other party pursuant to these Terms of Service that, if disclosed in written or tangible form, is labelled confidential or proprietary, or if disclosed in oral or intangible form, is identified as confidential or proprietary at the time of disclosure or should be understood to be confidential by a reasonable person under the circumstances (“Confidential Information”). In the case of Ingram Micro, all proprietary or other information relating to the Services disclosed or made available by Ingram Micro will be deemed Confidential Information of Ingram Micro, whether or not so labelled or identified. The receiving party will protect the Confidential Information using measures similar to those it takes to protect its own confidential and proprietary information of a similar nature but not less than reasonable measures. The Confidential Information will only be disclosed to the receiving party’s employees and contractors who are bound by obligations of confidentiality and non-use no less restrictive than these Terms of Service.

EXCEPTIONS. These obligations will not apply to information which is publicly available other than through unauthorized disclosure by the receiving party, is known by the receiving party at the time of disclosure as evidenced in writing, is rightfully obtained by the receiving party from a third party who has the right to disclose it, or which is required by law, government order or request to be disclosed by the receiving party (in which case such party must use its best efforts to give the disclosing party notice of the requirement so that disclosure can be contested by the disclosing party and receiving party agrees to seek to obtain (or to cooperate with disclosing party in obtaining) confidential treatment of such information.

RESTRICTIONS; RESPONSIBILITIES; ASSUMPTIONS

RESTRICTIONS. Except as expressly provided herein, Customer must not (and must not permit others to): (a) license, sublicense, sell, resell, rent, lease, loan, transfer, distribute, time share or grant a security interest in the Services or the Deliverables or make any of them available for access by third parties, including without limitation, in the manner of a service bureau or hosted application; (b) create derivative works based on or otherwise modify the Services or the Deliverables; (c) access the Services or the Deliverables in order to develop a competing or similar product or service; (d) include, send, store or run software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs using the Services or the Deliverables; (e) use the Services to reproduce, distribute, display, transmit or use material protected by copyright or other intellectual property right (including the rights of publicity or privacy) without first obtaining the express permission of the owner; (f) use the Services to cause physical injury to the property of another; (g) use the Services to violate any applicable laws; (h) use the Services to temporarily or permanently remove, copy, add, modify, halt or disable any computer data, computer programs or computer software from a computer or computer network without authorization; (i) use the Services to cause a computer to fail or malfunction, regardless of how long the failure or malfunction persists; or (j) access the Services by any means other than through the interface provided by Ingram Micro.

CERTAIN RESPONSIBILITIES. Customer is responsible for, without limitation, the following: (a) collaborating with Ingram Micro on the successful completion of the Services; (b) the Customer responsibilities described in Schedule A; (c) the lawfulness of Customer’s acts and omissions; (d) using encryption and security features, if and when made available to Customer, for any Customer data containing sensitive information; (e) using the Services within the permitted scope and only in accordance with the numbers, types and identifiers of permitted users, applications, servers, devices, capacity and locations at or through which Ingram Micro authorizes the use of the Services; (f) using the Services only in accordance with the Documentation; and (g) ensuring that all of the information Customer provides or makes available to Ingram Micro while using the Services is up to date and accurate at all times.

ACCESS. In order for Ingram Micro to provide the Services, Customer will ensure that Ingram Micro or its designated representative has reasonable remote access to the servers and systems required for its provision of the Services, and Customer is solely responsible for obtaining any and all authorizations and third-party permissions and consents for such access. If Customer has not provided all necessary information to Ingram Micro, or Ingram Micro is otherwise denied or delayed access or information by Customer, then Ingram Micro will be excused, without liability, from performing any further Services. Such failures on Customer’s part will not relieve Customer from its payment obligations to Ingram Micro. Customer acknowledges that a delay caused by Customer’s failure to provide information or accessibility required for Ingram Micro to provide the Services may result in delays and additional costs for the Services, for which Customer will be liable.

ASSUMPTIONS. The assumptions described in Schedule A are agreed to between Customer and Ingram Micro and apply to Services and Deliverables provided by Ingram Micro.

TERM AND TERMINATION

The term, including any renewal term, for the Services will be that set forth in the system at the time the Customer places its order for the Services.

If Ingram Micro determines, in its sole and absolute discretion, that Customer may have used the Services in an unauthorized manner or otherwise breached these Terms of Service, Ingram Micro may in its discretion temporarily or permanently prevent Customer from using the Services, cancel the Services without a refund and, if appropriate, pursue legal action against Customer. In addition, Customer may be subject to civil or criminal penalties and/or injunctive relief.

Ingram Micro may also terminate these Terms of Service and any Service at any time for any reason, or no reason for convenience, without providing any advance notice to Customer and without incurring any liability.

Any provision of these Terms of Service required by its construction or that by their nature should apply beyond their terms will survive termination, including, but not limited to, the confidentiality obligations, the warranty disclaimer, the indemnity provisions, the limitations of liability and term and termination.

AMENDMENT

Ingram Micro may at any time modify these Terms of Service, or any part thereof, or may impose new conditions to use of the Services. Except as otherwise stated herein, any modification to these Terms of Service shall be effective immediately after it initially is posted on the legal page of the Site. Use of the Services after any such modification will be conclusively deemed acceptance of such modification. If any modification is unacceptable to Customer, Customer may terminate the Terms of Service, subject to the terms and conditions contained herein. These Terms of Service may not otherwise be amended except in writing signed by Customer and by an authorized representative of Ingram Micro.

PRIVACY

PERSONAL DATA. Customer and Ingram Micro acknowledge and agree to comply with the applicable data protection and privacy legislation (“Data Protection Laws”). In this regard, Customer and Ingram Micro agree to comply with the applicable Data Protection Laws when using, handling, disclosing, transferring, sharing or processing in any way Personal Data (as defined in the Privacy Statement referred to below). Customer and Ingram Micro acknowledge and agree that all Personal Data shared and processed by and between the parties is considered confidential Information and subject to the confidentiality obligations in these Terms of Service. With respect to any and all data, including, but not limited to Personal Data, Customer represents and warrants that: (a) Customer is the Data Controller (as defined under Data Protection Laws) of all Personal Data provided to Ingram Micro, whereas Ingram Micro is a Data Processor (as defined under Data Protection Laws) of such Personal Data; (b) all such Personal Data is Customer’s sole property or has been provided by Customer to Ingram Micro in accordance with Customer’s privacy policy and Data Protection Laws; and (c) Customer has obtained all necessary consents required to transfer the Personal Data to Ingram Micro, including outside the European Economic Area.

DATA PRIVACY. Subject to Data Protection Laws, Ingram Micro may provide the Services from any Ingram Micro or Ingram Micro partner facility anywhere in the world (including, without limitation the USA) and may, at any time, transfer the provision of the Services from one Ingram Micro or Ingram Micro partner facility to another.

PRIVACY STATEMENT. Ingram Micro’s collection, use, storage, processing, disclosure and deletion of Personal Data (as defined in the Privacy Statement) provided by Customer is governed by the privacy statement located at https://corp.ingrammicro.com/privacy-statement.aspx or such other place as may be updated by Ingram Micro from time to time (“Privacy Statement”).

INDEPENDENT DEVELOPMENT

Ingram Micro may develop, license, resell, market or distribute products or services that perform the same or similar functions as, or otherwise compete with, Customer’s business. Except as otherwise agreed in writing by Ingram Micro, Ingram Micro will be free to use any information, suggestions or recommendations Customer provides to Ingram Micro through the Services or otherwise pursuant to these Terms of Service for any purpose, subject to any applicable patents or copyrights.

NO WARRANTY; DISCLAIMERS

TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED TO CUSTOMER “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, OR NON-INFRINGEMENT.

INGRAM MICRO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THOSE REGARDING MERCHANTABILITY, NON-INFRINGEMENT, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE. THIRD PARTY SERVICES AND SOFTWARE, IF ANY, ARE PROVIDED AS-IS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED; ANY WARRANTY FOR THIRD PARTY SERVICES AND SOFTWARE ARE PROVIDED, IF AT ALL, BY THE THIRD-PARTY VENDOR FOR SUCH SERVICES AND SOFTWARE.

INGRAM MICRO MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES THAT CUSTOMER’S USE OF THE SERVICES OR THE DELIVERABLES WILL COMPLY WITH APPLICABLE LAWS.

INDEMNIFICATION

Customer agrees to defend, indemnify and hold harmless Ingram Micro, its affiliates, and their respective directors, officers, shareholders, employees, agents, licensors and advisors (“Indemnified Parties”), from and against any claim, demand, liability, damage, losses, judgments, suit, action, or cause of action, costs and expenses (including, without limitation, reasonable legal fees) arising directly or indirectly out of or relating to: (a) Customer’s use of the Services; (b) Customer’s breach of any provision of these Terms of Service; (c) Customer’s publication or use of Content that infringes the intellectual property rights of any third party, including, but not limited to, patent, copyright, and trade secret rights; (d) any action taken by Ingram Micro in investigating a suspected violation of these Terms of Service or as result or finding that a violation has occurred; and (e) costs associated with document production, depositions, interrogatories and related demands arising out of private third party, governmental or regulatory claims in connection with Customer’s use of the Services to the extent Ingram Micro is not a target.

Customer will not settle any claim against the Indemnified Parties unless such settlement completely and forever releases the Indemnified Parties with respect thereto or unless the Indemnified Parties provide their prior written consent to such settlement. In any action that Customer provides defense on behalf of the Indemnified Parties, the Indemnified Parties may participate in such defense at its own expense by counsel of its choice.

LIMITATION OF LIABILITY

CUSTOMER EXPRESSLY UNDERSTANDS AND AGREES THAT IN NO EVENT WILL THE INDEMNIFIED PARTIES BE LIABLE TO CUSTOMER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR INCOME, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE INDEMNIFIED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES UNDER CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY).

CUSTOMER SPECIFICALLY ACKNOWLEDGES THAT THE INDEMNIFIED PARTIES ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

CUSTOMER AGREES THAT THE AGGREGATE LIABILITY OF THE INDEMNIFIED PARTIES TO CUSTOMER FOR ANY AND ALL CLAIMS UNDER CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY ARISING UNDER THESE TERMS OR FROM ANY OF INGRAM MICRO OR AFFILIATE POLICIES OR THE USE OF THE SERVICES IS LIMITED TO USD $100.

GOVERNING LAW; ARBITRATION

GOVERNING LAW. These Terms of Service are governed by and construed in accordance with the laws of the State of California, USA, not including its conflict of law principles. The parties disclaim the application of the United Nations Convention on Contracts for the International Sale of Goods to these Terms of Service.

For all disputes based upon, arising out of, or in any manner connected with these Terms of Service, their breach, or any of the transactions contemplated by these Terms of Service, or further agreements resulting therefrom, if the parties’ attempt to settle a dispute informally is not successful, it will be settled in English by binding arbitration in Orange County, California in accordance with the AAA Rules. Each party will bear its own expenses and will share equally in fees of the arbitrator(s). If the value of the dispute is under USD 5 million, a single arbitrator will be selected by the parties from the candidate pool. If the value of the dispute is over USD 5 million, a three (3) arbitrator panel will be selected by the parties from the candidate pool. The parties will provide each other with all requested documents and records related to the dispute in a manner that will minimize the expense and inconvenience of both parties. Discovery will not include depositions or interrogatories except as the arbitrators expressly allow upon a showing of need. The parties and arbitrator(s) will be guided in resolving discovery disputes by the Federal Rules of Civil Procedure. If disputes arise concerning discovery requests, the arbitrators will have sole and complete discretion to resolve the disputes. The parties agree that time of the essence principles will guide the hearing and that the arbitrator(s) will have the right and authority to issue monetary sanctions in the event of unreasonable delay. The arbitrator(s) will deliver a written opinion setting forth findings of fact and the rationale for the award within thirty (30) days following conclusion of the hearing. The award of the arbitrator(s), which may include legal and equitable relief, but which may not include punitive damages (except with respect to a claim for indemnification for a third-party claim that may have included such types of damages) to the extent awarded, will be final and binding upon the parties, and judgment may be entered upon it in accordance with applicable law in any court of competent jurisdiction. In addition to award the arbitrator(s) will have the discretion to award the prevailing party all or part of its attorneys’ fees and costs, including fees associated with arbitrator(s), if the arbitrator(s) determines that the position taken by the other party on material issues of the dispute were without substantial foundation. These Terms of Service will control if there is a conflict between these Terms of Service and the AAA Rules.

GENERAL PROVISIONS

ASSIGNMENT. Customer may not assign its rights or obligations, whether by operation of law or otherwise without Ingram Micro’s prior written consent, and any such act by Customer will be void. Ingram Micro may assign these Terms of Service without Customer’s consent.

NOTICE. Except as otherwise provided herein, all notices shall be in writing and deemed given upon: (i) personal delivery; (ii) when received by the addressee if sent by a nationally recognized overnight courier (receipt requested); (iii) the second business day after mailing; or (iv) the first business day after sending by email, except that email shall not be sufficient for notices of termination or regarding a claim. Notices to Customer will be sent to Customer’s email address that Ingram Micro has on file. It is important that Customer’s address is up to date. Notices to Ingram Micro must be sent to:

Email: imcloud-iaas-gs.managed@ingrammicro.com

and

By mail to the following address:
Ingram Micro Inc.
3351 Michelson Drive,
Suite 100, Irvine, CA 92612-0697
United States of America
Attn: VP, Associate General Counsel

FORCE MAJEURE. Ingram Micro will not be liable or responsible to Customer, nor be deemed to have defaulted under or breached these Terms of Service, and will be excused from performance in the event of any failure or delay in fulfilling or performing any provision of these Terms of Service or its performance of the Services, when and to the extent such failure or delay is caused by or results from acts beyond Ingram Micro’s reasonable control, including without limitation: domain name server or instant messaging issues, strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), acts or omissions of Customer, its affiliates or any third party, trespassing, sabotage, theft or other criminal acts, by requirement of law, regulation, order or other governmental action, failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, explosions, collapse of building structures, fires, floods, storms, earthquakes, epidemics or similar events, natural disasters or extreme adverse weather conditions.

NO WAIVER. Ingram Micro will not be considered to have waived any of its rights or remedies described in these Terms of Service unless such waiver is in writing and signed by an authorized representative of Ingram Micro. No delay or omission by Ingram Micro in exercising Ingram Micro rights or remedies will impair or be construed as a waiver. Any single or partial exercise of a right or remedy by Ingram Micro will not preclude further exercise of any other right or remedy. Ingram Micro’s failure to enforce the strict performance of any provision of these Terms of Service will not constitute a waiver of Ingram Micro’s right to subsequently enforce such terms and conditions.

RELATIONSHIP OF THE PARTIES. Customer and Ingram Micro are independent contractors to each other. Nothing in these Terms of Service will be interpreted to create a partnership, joint venture, agency, fiduciary or trustee relationship. Customer will not have any right or authority to assume or create any obligation of any kind expressed or implied in the name of or on behalf of Ingram Micro. Ingram Micro may at any time subcontract any or all of Ingram Micro obligations hereunder to any third party.

CONSTRUCTION. The Services will be provided in the English language unless agreed otherwise. The parties confirm that they have requested that the Terms of Service and all related documents be drafted in English at the express wishes of the parties.

ENTIRETY. These Terms of Service, together with any referenced terms, conditions and policies, are the final and entire agreement between Customer and Ingram Micro and supersede all prior or contemporaneous oral or written agreements, representations, understandings, undertakings and negotiations.

DEFINITIONS

Following terms, when capitalized, will have the meanings defined below.

“Ingram Micro” means the party outlined as follows:

Country From Which the Order for Services is Placed	Ingram Micro Contracting Party	Marketplace URL ("Site")
Australia	Ingram Micro Asia Marketplace Pte Ltd. (Singapore)	https://au.cloud.im/legal
Belgium	Ingram Micro Global Services B.V. (Netherlands)	https://be.cloud.im/legal
Brazil	Ingram Micro Brasil Ltda (Brasil)	https://br.cloud.im/legal
Canada	Ingram Micro LP (Ontario, Canada)	https://ca.cloud.im/legal
France	Ingram Micro Global Services B.V. (the Netherlands)	https://fr.cloud.im/legal
Germany	Ingram Micro Global Services B.V. (the Netherlands)	https://de.cloud.im/legal
India	Ingram Micro India Pvt. Limited (India)	https://in.cloud.im/legal
Italy	Ingram Micro Global Services B.V. (the Netherlands)	https://it.cloud.im/legal
Mexico	Ingram Micro México S.A. de C.V. (Mexico)	https://mx.cloud.im/legal
Netherlands	Ingram Micro Global Services B.V. (the Netherlands)	https://nl.cloud.im/legal
New Zealand	Ingram Micro Asia Marketplace Pte Ltd. (Singapore)	https://nz.cloud.im/legal
Singapore	Ingram Micro Asia Marketplace Pte Ltd. (Singapore)	https://sg.cloud.im/legal
Spain	Ingram Micro Global Services B.V. (the Netherlands)	https://es.cloud.im/legal
Sweden	Ingram Micro Global Services B.V. (the Netherlands)	https://se.cloud.im/legal
United Kingdom	Ingram Micro Global Services B.V. (the Netherlands)	https://uk.cloud.im/legal
USA	Ingram Micro Inc. (Delaware, USA)	https://us.cloud.im/legal

“Site” means the Site listed in the chart in the definition for Ingram Micro above.

SCHEDULE A
INGRAM MICRO CLOUD AZURE EXPERT SERVICES
SERVICE DESCRIPTION

Last Updated: February 28, 2020

INTRODUCTION

Ingram Micro Cloud is committed to leading in Modern Commerce adoption, enhancing its delivery of managed services to meet the demands of a changing landscape. Ingram Micro has invested $150M+ in its services business around Microsoft’s offerings, including some key acquisitions and, importantly, an Azure Center of Excellence (COE) staffed with certified engineers, which today offers lifecycle services to Azure customers and partners. To maintain its influence on every customer on the new Commerce platform, Ingram will offer its Ingram Micro Cloud Azure Expert Services for free to customers that are in the new Modern Commerce platform and sign a minimum one-year agreement and satisfy the minimum Azure Monthly spend of USD 5K.

SERVICE SCOPE

Ingram Micro Cloud Azure Expert Services is a bundled offer, that combines three services into a single managed service. This offering is available to customers that have purchased or migrated Azure subscriptions under the new Azure plans (NCE). The Ingram Micro Cloud Azure Expert Services bundle includes:

Ingram Micro Cloud Standard Support Service This service provides Azure customers with ongoing technical reactive support with 24x7 access to experienced and certified personnel for Microsoft Azure products/services. This service is provided to named customer contact(s). Escalation support to Microsoft backed by PSfP support. Refer to Appendix A for detailed description
Ingram Micro Cloud Cost Optimization Service Cost Optimization Service enables you to actively view your Azure cloud spend, and utilization of cloud resources. We provide you with the tools, onboarding sessions and support to gain better understanding of your subscriptions and help in reducing your overall cloud spend by identifying mismanaged resources, eliminating waste, reserving capacity for higher discounts, and Right Sizing computing services to scale. Refer to Appendix B for detailed description
Ingram Micro Cloud Azure Security Service Azure Security Service is an assessment and advisory service offered to our partners and their end customers. The service provides a one-time comprehensive Security and Compliance assessment of the customer’s Azure environment with detailed reports of security and compliance risks with remediation approach. Our team of Technical Security Engineers will directly interact with the end customer in reviewing and advising security concerns in architecture and cloud services deployed in Azure environment. Refer to Appendix C for detailed description

Customer is required to provide Admin on Behalf of Access (AOBO) for their Azure subscriptions. This access is granted via the Azure Lighthouse and will be covered during the on-boarding process. The access requested for the subscription will be read only. This allows Ingram Micro Cloud support engineers to be able to access the subscriptions and troubleshoot the issue with the customer before escalating to Microsoft.

Ingram Micro Cloud, will, at its sole discretion, determine the number of personnel and the appropriate skill sets necessary to complete the Services. Customer understands that Ingram Micro Cloud resources may include employees of Ingram Micro Cloud and/or a service provider or subcontractor to Ingram Micro Cloud.

CUSTOMER RESPONSIBILITIES

Both Customer and Ingram Micro are responsible for collaborating on the execution of the Services. Customer agrees to cooperate with Ingram Micro to help ensure that the Services are successfully completed. Customer agrees it is responsible for the following:

Prior to the start of the services engagement, Customer will indicate to Ingram Micro in writing a person to be the single point of contact, according to project plan, to help ensure that all tasks can be completed within the specified time period. All Services communications will be addressed to such point of contact (the “Customer Contact”). Failure to do so might result in an increase in scope and/or duration in scheduling.
Customer will provide technical points-of-contact, (“Technical Contacts”), who have a working knowledge of the environment in scope for the Services. Ingram Micro may request that meetings be scheduled with Technical Contacts.
The Customer Contact will have the authority to act for Customer in all aspects of the Service including bringing issues to the attention of the appropriate persons within Customer’s organization and resolving conflicting requirements.
The Customer Contact will ensure that any communication between Customer and Ingram Micro, including any scope-related questions or requests, are made through the appropriate Ingram Micro representative.
The Customer Contact will provide timely access to technical and business points of contact and required data/information for matters related to the scope of Service.
The Customer Contact will ensure attendance by key Customer contacts at Customer meetings and deliverable presentations.
The Customer Contact will obtain and provide project requirements, information, data, decisions and approvals within one working day of the request, unless both parties agree to a different response time.
Customer may be responsible for developing or providing documentation, materials and assistance to Ingram Micro and agrees to do so in a timely manner. Ingram Micro shall not be responsible for any delays in completing its assigned tasks to the extent that they result from Customer’s failure to provide such timely documentation, materials and assistance.
Customer will inform Ingram Micro of all access issues and security measures and provide access to all necessary hardware and facilities.
Customer is responsible for providing all hardware, software, internet access, and facilities for the successful completion of the Services.
Customer agrees to provide access to the environment to install data collection agent software (the “Data Collection Agent”) or Customer will install the Data Collection Agent themselves under the guidance and support of Ingram Micro. The Data Collection Agent is Third Party Material.
Customer is to provide outbound internet over Secure Socket Layer (SSL) 443 and Secure Shell (SSH) to transfer historical data; this can be via a proxy server to reduce outbound access.
Customer will complete a backup of all existing data, software and programs on all affected systems prior to and during the delivery of this Service. Customer should make regular backup copies of the data stored on all affected systems as a precaution against possible failures, alterations, or loss of data.

Assumptions

In the delivery of these Services, Ingram Micro makes the following assumptions:

Ingram Micro will be provided with necessary Customer IT and business contacts to report any necessary information during the project.
Customer will respond in a timely manner to requests for information. Any delays may cause delays in the agreed to timeline.
Project will begin approximately two weeks after the order is placed on the Ingram Micro cloud marketplace, or on a mutually agreeable date.
If there is a schedule delay not exclusively caused by Ingram Micro, or a change in scope or deliverables, there may be a price increase.
Customer agrees to grant Ingram Micro Cloud Managed Services team access to their Azure Subscriptions/Resources via Azure Lighthouse.

APPENDIX A

Ingram Micro Cloud Standard Support Service

Detailed Service Description

SERVICE SCOPE

Ingram Micro Cloud - Standard Support Service will provide customers a 24x7 Service Helpdesk. Customers will get an SLA bound Incident Management, and Escalation Support for their Azure environment.

Incident Management

Ingram Micro Cloud Managed Services team provides 24 x 7 Reactive Support and Incident Management process which includes:

Monitor incident queue in ticketing tool
Receive the incident and send acknowledgement to the initiator
Analysis of incident and provide root cause and resolution
Communicate with users
Co-ordinate with Azure Support team
Update ticketing tool with incident history
Shift hand-offs and co-ordination
Service Delivery Management

Microsoft Escalation Support

Ingram Micro Cloud Managed Services team will work together with the Customer to troubleshoot the issue and in situations where it is required to escalate to Microsoft support. The Customer should provide detailed logs/information, have the necessary access to Azure services and systems, and be available for remote session to troubleshoot the issue on their Azure subscriptions.

If an issue has not been escalated to Microsoft and Support management determines Support has exhausted the diagnostic steps to troubleshoot the issue and/or the nature of the issue warrants an immediate escalation, the issue will be escalated to Microsoft support.
In order to escalate to Microsoft certain criteria, have to be met which include:
- Validating the issue reflects the correct severity level and reclassify it if necessary
- Verifying the problem statement is correct (i.e. clear detailed description of the issue)
- Completing escalation templates with all required information
- Documenting the detailed findings and analysis done including what was the last change made before the symptom occurred
- Documenting the steps taken to try to recreate the problem including screenshots, files, and/or driver scripts
- Providing all the relevant environment

Service Level Agreement (SLA)

Below table summarizes the response SLAs and Ingram Micro Cloud will meet the below SLAs for 95% of the tickets.

Severity	Response Time
Severity (P1) – Critical	1 Hour
Severity (P2) – Business Impacted	4 Hours
Severity (P3) – Standard	24 Hours

The Response and Resolution SLAs will be effective 1 week from the date that the customer has completed the onboarding process and provided the required sign-off.

Cloud Services supported for Azure

Category	Azure
Compute	Virtual Machines Virtual Machine Scale Sets
Networking	Virtual Network Load Balancer Azure DNS Traffic Manager VPN Gateway
Storage	Managed Disks Blob Storage Disk Storage
Databases	Azure SQL Database
Identity	Azure Active Directory

Out of Scope Activities

Development or Application support (break fix, changes to source code
Problem Management and Root Cause Analysis
Deployment of approved/non-approved software
Application and Database installation and its services
Renewal of subscription and third-party services

APPENDIX B

Ingram Micro Cloud Cost Optimization Service

Detailed Service Description

SERVICE SCOPE

Cost Optimization Service enables you to actively view your Azure cloud spend, and utilization of cloud resources. We provide you with the tools, onboarding sessions and support to gain better understanding of your subscriptions and help in reducing your overall cloud spend by identifying mismanaged resources, eliminating waste, reserving capacity for higher discounts, and Right Sizing computing services to scale.

The Cost Optimization Service provides the customer access to the cost management portal when cloud consumption is via Azure CSP where Ingram Micro is the billing of record.

Configuring customer access to Cost Management Portal
- Cost & Expense Management
- Asset Inventory
- Resource Utilization
Offering onboarding and training session(s) to customers to assist with the followings:
- Analyzing Cloud Cost
- Recommendations on Optimizing Cloud Spend
- Right-sizing your infrastructure workloads
- Setup billing alerts
- Best practices for Azure Costs and Performance Utilization.
- Schedule Monthly reports

Out of Scope Activities

Planning of migration related activities
Preparing for cloud readiness

APPENDIX C

Ingram Micro Cloud Azure Security Service

Detailed Service Description

SERVICE SCOPE

Ingram Micro Cloud Azure Security Service offers quarterly comprehensive security assessments of your customer’s Azure environment where our Ingram Micro Cloud Azure security experts work directly with the partner/end customer in reviewing recommendations and solutions based on the industry standards and Microsoft best practices.

Our order and delivery process will consist of several data collection and analysis steps followed by a set of assessment and recommendation reports as the final deliverable to be reviewed with our certified Azure Security Engineers.

Data Collection

CloudCheckr API Integration: Azure to CloudCheckr API integration will be enabled for security recommendation and best practice analysis
Azure Data Collection Enablement: The following items will be enabled by customers, but are not limited to:
- Install Log Analytics Agent and set Log Analytics Workspace
- Enable automatic provisioning of the Log Analytics Agent
- Enable data collection tier in Azure Security Center

Security Analysis

The following Azure security areas will be analyzed, but not limited to:

Manage identity and Access
- Azure AD for workloads
- Azure AD Privileged Identity Management
- Azure Tenant Security
Platform Protection
- Network Security
- Host Security
- Container Security
- Azure Resource Management Security
Security Operations Management
- Azure security policies
- Azure security services
- Azure security alerts
Data and Application Security
- Security policies to manage data
- Security for data infrastructure
- Data encryption security
- Application integration security
Azure Security Center Data Analysis
- Secure Score analysis
- Security health monitoring analysis
CloudCheckr Security Compliance Analysis
- Security Best Practice Checks
- Configuration and Changes
- Cloud Perimeter Assessment

Security Assessment

Assessment review session(s) are to be scheduled with the customer quarterly with the following deliverables:

Executive Summary - A high-level summary of project background and scope, data discovery, analysis results, and recommendations for remediations
Security Assessment Reports:
- CloudCheckr assessment detailed reports
- Azure Security Center assessment detailed reports
- Additional assessment report which covers beyond the two above, if required.
Security Recommendation and Best Practice Reports:
- Azure Security Center Secure Score and recommendation reports
- Additional recommendation reports which covers beyond the two above, if required.
- CloudCheckr recommendation and best practice reports
Advisory on CloudCheckr and Azure Security Center in performing data collection and analysis

Out of Scope Activities

Any execution activities of remediation tasks
Application impact analysis of remediation recommendations
Any security assessments from third-party vendors

APPENDIX D

Customer Onboarding Process

Detailed Description

As part of our Ingram Micro Service Offering, a series of Onboarding steps will be scheduled and implemented in 7-10 business days.

Schedule Kick-off Call

Schedule and confirm our first kick-off call based on Customer available dates
Customer is responsible for providing their availability

Kick-off Call – Day 1

Overview of Azure Expert Services Offering
Walk-through of the required onboarding steps for Customer.
- Accept the Ingram Micro Azure Expert Services offer from Azure Portal
- Delegate Security Access Requirements for Ingram Micro Azure Expert Services
- Review Custom Onboarding Forms for Azure Expert Services
- Onboarding Timeline for Cost Optimization, Security Assessment and Managed Services
Address any questions from Customer
Confirm and schedule the Onboarding session.

Setup and Access – Day 2-9

Customer provides completed Onboarding form
Complete Cost Optimization configuration and access for Customer
Complete Security Assessment
Complete Service Desk setup for Standard Support Services
Customer grants access to Azure subscription via Azure Lighthouse by subscribing to Ingram Micro Managed services offer on Azure Market place.
Grant Customer Access to CloudCheckr
Grant Customer Access to Service Desk

Onboarding Session – Day 10

Cost Optimization Services
Security Assessment
24x7 Reactive Standard Service Support
Training of CloudCheckr functionalities
Training of Service Desk functionalities
Customer understands how to utilize CloudCheckr and OpsRamp Service Desk portal
Validate Customer access to CloudCheckr and Service Desk
Validate Ingram Managed Services team has access to customer subscriptions.

Sign-off and Go-Live

Customer agrees on the SOP as discussed and completes the sign-off.
Customer incidents are acted upon SLA/SLO and Priority

Last Updated: October 10, 2017

These Ingram Micro Cloud Marketplace (BR) Additional Terms and Conditions for DocuSign ESignature Services and Appendix A ("Additional Terms and Conditions"), apply to your ("Reseller", "You", or "Your") marketing and/or resale of DocuSign's ("Vendor") ESignature subscription service(s) ("Service(s)") and to the use of such Services Your customers ("End Customers").

Term and Termination

Services start once provisioned through the marketplace. You may cancel the Services through the marketplace so long as no Service commitments are active hereunder (i.e. You or one or more of Your customers are employing any active Services). You may only terminate the Service if there are no existing term commitments for Services. If You or Your customer terminates its use of a Service prior to the expiration of the term commitment for the selected service, You will remain responsible to Ingram Micro for all remaining and accrued charges for such Service pursuant to the selected term commitment.

Services may be purchased on an annual subscription basis ("Annual Subscriptions"). Services will auto renew for additional one year periods, unless You cancel the Services prior to the expiration of the then current term commitment for the selected Service. Annual Subscriptions must be pre-paid, may not be cancelled by You or the End-Customer and there are no refunds absent a material breach by the Vendor of the End Customer Terms.

Fees

You agree to pay the fees and charges for the Services as outlined in the registration process and that appear on the Site, as may be amended from time to time. If You or Your customer exceeds the usage limits applicable to the Service Subscription, You agree to pay for the fees and charges for such over usage. For any extension of a Subscription term or the provisioning of a Service(s) upgrade, the then-current price for Services will apply unless otherwise mutually agreed in writing by You and Ingram Micro. Ingram Micro, may, from time to time in its sole discretion, change the fees it charges for the Service. Any increase in the fees will take effect at the beginning of the new Subscription term. Ingram Micro will notify You of any such changes by updating the Site or sending notice by e-mail or regular mail.

Territory Restriction

You may only resell and/or market the Services in Brazil.

Terms of Sale & Terms of Use

All purchases are subject to the sales terms set forth at https://br.cloud.im./legal ("General Terms of Service") and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace and this Additional Terms and Conditions. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such will be for administrative purposes only and the parties agree that the governing terms and conditions will be those set forth at https://br.cloud.im./legal and these Additional Terms and Conditions, unless otherwise agreed to in writing by Ingram Micro and You.

The Services are provided by the Vendor. All terms of use and/or service as established by the Vendor and as set forth at http://www.docusign.com/company/terms-and-conditions/reseller and will apply to Your customers' use of the Services ("End Customer Terms"). You covenant, represent and warrant that You will present the End Customer Terms to each of Your customers and obtain their enforceable agreement to the End Customer Terms before permitting them to access or use the Service. You covenant, represent and warrant that no Subscription for the Services will be activated for or used by Your customers before the customer agrees to the End Customer Terms. You will track and record acceptance by Your customers of the End Customer Terms and will provide such information to Ingram Micro upon request.

Ingram Micro may at any time modify these Additional Terms and Conditions. You and Your customers must regularly monitor the Site for any such modifications. The modified terms and conditions will be effective immediately after it is posted on the Site. Your purchase and resale of the Services and You and Your customers' use of the Services after any such modification will be deemed acceptance of such modification.

APPENDIX A
Reseller Additional Terms and Conditions for DocuSign Service Subscriptions

Upon request You will provide reasonable information regarding Your End Customers and their use of the Services to Vendor. If Vendor reasonably objects to any End Customer (for example, if it reasonably suspects that an End Customer is engaging activities that violate the law), You will promptly cease Reselling the Services to such End Customer. Vendor reserves the right in its sole discretion to refuse to do business with any End Customer or You.
You will not interfere with an existing relationship between Vendor and an End Customer, or prevent Vendor from entering into a direct relationship with an End Customer in the future.
Unless otherwise agreed by Vendor in writing, You will not sell a Subscription for Services with a term that exceeds two years.
Vendor has the right to maintain a database of End Customer contact and usage information and to provide notices to the End Customers as it deems reasonably necessary.
You agree Vendor may terminate an End Customer's access to the Services if You breach the terms set forth herein or End Customer breaches the End Customer Terms, and neither You nor End Customer will be entitled to a refund. Once the Services have been provisioned to the End Customer, You may not cancel an order for such Services except for an uncured material breach between Vendor and End Customer.
You agree Services offerings may be terminated by Vendor with a 3 month notice to the end of a month. Any Services already Resold by You or purchased by Your End Customers which exceed the notice period shall be observed until the agreed Subscription term ends (individually for each of such Subscription Service) even if such Subscription term exceeds the date of termination; provided, however, if termination of an offering of certain Services is necessary in order to address a security risk or required by law enforcement, such Services may be changed or terminated immediately upon notice.
If an End Customer does not renew their agreement for Services through You, End Customer may purchase Services directly from Vendor without liability to You.
You will follow the then current Vendor process to allow End Customers' Accounts to be created and provisioned.
You acknowledge and agree Vendor, its affiliates or its licensors own all right, title and interest in and to any and all copyrights, Trademark rights, patent rights, database rights and other intellectual property or other rights in and to the Services, any improvements, design contributions or derivative works thereto, and any knowledge or processes related thereto and/or provided hereunder. Your rights with respect to the foregoing are limited to the right to Resell the Services that are granted under these Additional Terms and Conditions for the purposes contemplated herein, and no other. All right, title, and interest in and to Vendor's technology and intellectual property will remain solely with Vendor. You will not, directly or indirectly, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or other trade secrets from or about any of the Services or technologies. Vendor reserves all rights not granted herein.
You will provide level 1 support to End Customers that includes basic customer service and support, such as providing general product and purchase information and responding to basic questions about product functions, such as logging in and resetting lost passwords. For all other support please contact Ingram Micro. Standard minimum technical support requirements by You are hotline and e-mail support during usual business hours.
You will not make any warranties or representations on behalf of Vendor or the Services nor make any derogatory or disparaging statements regarding Vendor or the Services.
Services Types. Unless otherwise set forth in a schedule or exhibit, the Services are sold on a Subscription basis and may be limited by usage ("Envelope Allowance"), or by the number of Seats, or both, as further described below. The type of Subscription for the applicable Services is set forth as follows:

Envelope Allowance Subscription. Under an Envelope Allowance Subscription, End Customer is allowed to send the number of Envelopes in the Envelope Allowance specified in the order during the Subscription term. All Envelopes sent in excess of the Envelope Allowance will incur a per-Envelope charge that will be invoiced to You on a monthly basis. The total number of Envelopes used is the sum of all Envelopes that have been sent for signature or for certified delivery from the Account. An Envelope will be deemed consumed at the time it is sent by an Authorized User, whether or not it has been received by any recipients or any recipients have performed any actions upon any eContract in the Envelope. Powerforms are considered Envelopes within an Envelope Allowance Subscription, and will be deemed consumed at the time they are "clicked" by any End Customer regardless of whether or not any actions are subsequently performed upon such Envelope.
Seat Subscription. Under a Seat Subscription, End Customer is allowed to manually send Envelopes from the number of Seats specified in the order during the Subscription term. If the number of Envelopes sent from a particular Seat or a group of Seats is abusive and/or unduly burdensome (indicating Automated Processing), Vendor will promptly notify Reseller and the parties will review the use-case scenario as well as any continued monitoring and additional Seats that may be required to be purchased. The number of Seats is determined by the total number of active Authorized Users listed in the membership of an Account at any one time. No two individuals may log onto or use the Subscription Service as the same Authorized User, but End Customer may unregister or deactivate Authorized Users and replace them with other Authorized Users without penalty, so long as the number of active Authorized Users registered at any one time is equal to or less than the number of Seats purchased. The addition by End Customer of more Authorized Users than the number of Seats purchased in a schedule will result in an additional charge for one Seat per additional Authorized User for the remainder of the Term, to be invoiced immediately to You.

You may determine, at Your discretion, the price to be charged to End Customers for the Services that You Resell, however You will not advertise a price for the Services that is lower than the price You purchased the Services from Ingram Micro.
All End Customer data must be retrieved by End Customer prior to termination of the Subscription. Upon written request End Customer data will be provided to End Customer by Vendor in the format such data was provided or, at Vendor's option, generally readable in other systems.
You may request transition assistance from Vendor for End Customer transition and migration support at Vendor's then current rate for such transition and migration support. You or End Customer must request End Customer transition and migration support from Vendor, prior to termination of the Subscription.
You acknowledge and agree that You are not a third party beneficiary to any agreements between Vendor and Ingram Micro or Vendor and the End Customer and have no standing or rights under said agreements. Provided You are in compliance with the General Terms of Service and these Additional Terms and Conditions and have agreed to the license and guidelines set forth at http://www.docusign.com/IP, You may distribute Services under Vendor's label and by using Vendor's Trademarks with reference to Vendor.
WARRANTY DISCLAIMER.

SUBJECT TO ANY STATUTORY WARRANTIES THAT CANNOT BE EXCLUDED, VENDOR MAKES NO WARRANTIES WITH RESPECT TO ITS TECHNOLOGY, PRODUCTS OR SERVICES, OR ANY OTHER ITEMS OR MATERIALS PROVIDED OR MADE AVAILABLE BY SUCH VENDOR PURSUANT TO THIS AGREEMENT, WHETHER EXPRESS OR IMPLIED, ARISING BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR WARRANTY ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE AND PARTY'S TECHNOLOGY, PRODUCTS OR SERVICES ARE SUPPLIED "AS IS", "WHERE IS" AND "WITH ALL FAULTS". YOU HAVE NO RIGHT TO MAKE OR PASS ON ANY REPRESENTATION OR WARRANTY ON BEHALF OF THE VENDOR TO ANY THIRD PARTY.

SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY. IN THAT CASE SUCH WARRANTIES ARE LIMITED IN DURATION TO THE MINIMUM PERIOD REQUIRED BY LAW. NO WARRANTIES APPLY AFTER THAT PERIOD. YOUR OR END CUSTOMER HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

You acknowledge that Vendor is a third party beneficiary to: (i) the Additional Terms and Conditions; (ii) any agreement between You and End Customer having impact on Vendor or the Services; and (iii) Vendor accepts such designation as a third-party beneficiary.
In the event of a conflict between the General Terms of Service and these Additional Terms and Conditions, the Additional Terms and Conditions will govern as to the subject matter of the Additional Terms and Conditions.
You will indemnify, defend and hold Vendor harmless and pay all costs (including reasonable attorney's fees) for any cause of action arising under the General Terms of Service (including these Additional Terms and Conditions).
DEFINITIONS. The following capitalized terms used in this Additional Terms and Conditions will have the following meanings:

"Account" means a unique account established by or for an End Customer to enable its Authorized Users to access and use the Services and, where applicable, other Vendor product.

"Authorized User" means any employee or agent of End Customer, identified by a unique email address and password, who is registered under the Account.

"Automated Processing" means the processing of Envelopes using automated batch or bulk sending operations, or the use of the Vendor API for sending Envelopes.

"End Customer"has the meaning given to that term in the first paragraph of the Additional Terms and Conditions.

"Envelope" means an electronic record containing electronic documents consisting of a single page or a group of pages of data uploaded to the Service, as may be further described in the applicable schedule or provisioning request.

"Seat" means a natural person manually preparing and sending Envelopes, and excludes Automated Processing.

"Subscription" means the right of End Customers to use the Services for a period of time.

"Services" has the meaning given to that term in the heading of the Additional Terms and Conditions.

"Resale", "Resell" or "Resold" means the sale and/or marketing of the Products and Subscription Service to an End Customer directly by Reseller where Reseller contracts directly with the End Customer for the order and invoices such End Customer.

"Trademarks" means all trademarks, service marks, logos, brand names, trade names, domain names and/or slogans used by Vendor in connection with the Services provided under the Additional Terms and Conditions from time to time (whether registered or unregistered).

Last Updated: December 2, 2019

These Ingram Micro Azure IaaS Security Services Terms of Service (the “Terms of Service”) govern Customer’s use and receipt of the Services. “Customer” means the contracting party and its authorized users and recipients of the Services (as defined below).

BY ORDERING OR USING THE SERVICES, CUSTOMER ACKNOWLEDGES AND AGREES TO THESE TERMS OF SERVICE AND CUSTOMER REPRESENTS AND WARRANTS THAT IT HAS THE AUTHORITY TO BE LEGALLY BOUND BY THESE TERMS OF SERVICE AND TO LEGALLY BIND ITS AUTHORIZED USERS AND RECIPIENTS OF THE RECIPIENTS OF THE SERVICES TO THESE TERMS OF SERVICE. IF CUSTOMER DOES NOT HAVE SUCH AUTHORITY, OR CUSTOMER DOES NOT AGREE WITH ANY OF THESE TERMS OF SERVICE, NEITHER CUSTOMER OR ITS AUTHORIZED USERS OR RECIPIENTS MAY USE THE SERVICES.

The terms and conditions in any Schedules referenced in these Terms of Service are incorporated herein by reference. In the event of a conflict or inconsistency between any term in any Schedule and the terms of these Terms of Service, the terms of these Terms of Service will govern. All references to these Terms of Service include reference to the terms and conditions in any such Schedules.

CUSTOMER IS NOT PERMITTED TO USE THE SERVICES UNLESS IT ACCEPTS THESE TERMS OF SERVICE.

IAAS AZURE SECURITY SERVICES

THE SERVICES. Ingram Micro’s IaaS Azure Security Services are described below in Schedule A (the “Services”).

PROVISION OF SERVICES. Subject to the terms and conditions of these Terms of Service, Ingram Micro will use commercially reasonable efforts to perform the Services according to service levels and/or performance metrics specified therein, if any (collectively, the “Service Levels”). Customer will contribute the personnel and other resources as reasonably required for Ingram Micro’s provision of the Services. Anything not specifically described as in-scope in Schedule A will be considered out-of-scope and will not be included in the Services.

RESTRICTIONS ON USE OF THE SERVICES. Customer may not use or otherwise access the Services in a manner that exceeds its authorized use. If Customer exceeds its authorized use of the Services, then, Customer will promptly notify Ingram Micro and immediately: (a) disable or correct impermissible use; or (b) purchase additional Services to correspond to actual use. Customer agrees that it regularly review its use of the Services and will provide Ingram Micro with assistance sufficient to verify its compliance with these Terms of Service. Ingram Micro may suspend or terminate Customer’s access to the Services immediately upon non-compliance identified in such review, in addition to exercising any other rights or remedies Ingram Micro may have at law or in contract.

OWNERSHIP; RESTRICTIONS

OWNERSHIP. Ingram Micro is not transferring to Customer or any other party any intellectual property rights, title, discovery, improvement, or proprietary rights related to the Services or the deliverables provided to Customer as part of the Services (the “Deliverables”). All intellectual property rights, data, copyrights, registrations, reports, or any works of authorship developed in performance of the Services or any documentation relating to the operation and use of the Services made available by Ingram Micro during its provision of the Services (the “Documentation”) will be the sole property of Ingram Micro or its licensors. For the avoidance of doubt, the “Deliverables” include the Documentation, and all intellectual property rights associated with any and all aspects of the Services and Deliverables will remain the sole property of Ingram Micro without exception. Without limiting the generality of the foregoing, all Deliverables are non-exclusive and may be provided by Ingram Micro to any or all Ingram Micro customers at the sole discretion of Ingram Micro.

LICENSE TO DELIVERABLES AND DOCUMENTATION. Ingram Micro hereby grants Customer a limited, nonexclusive, non-assignable, and nontransferable right during to access and use the Deliverables for the sole purpose of using the Services as permitted in accordance with these Terms of Service.

THIRD PARTY MATERIAL. Any third party material (“Third Party Material”) in the Deliverables including, without limitation, any third party software, services, systems, documentation or components, are not licensed by Ingram Micro and Ingram Micro takes no responsibility for any such Third Party Material. Customer will license Third Party Material directly from the owners and/or licensors of such material prior to using any Deliverables. If Customer orders Third Party Material from Ingram Micro, such orders will be governed by separate written agreements between Ingram Micro and Customer.

ACCEPTANCE OF SERVICES

Within ten (10) business days of Ingram Micro’s completion of the milestones specified Schedule A and delivery of the applicable Deliverables to Customer, Customer will provide Ingram Micro with written notice of its acceptance or rejection of the Deliverable. Customer’s failure to respond within such ten (10) day period will constitute acceptance. If Customer rejects the Deliverables, Ingram Micro will use commercially reasonable efforts to correct the identified deficiencies in the Deliverables. Customer will then have seven (7) days to retest the Deliverables after Ingram Micro has notified Customer that it has completed the corrections. Customer’s failure to respond within such seven (7) day period will constitute acceptance. This process will continue for no more than three (3) times or until Customer notifies Ingram Micro of its acceptance or the Deliverables are otherwise deemed accepted, as set forth herein. If there is no acceptance after the third (3rd) time, the parties agree to negotiate in good faith to agree on a solution which is mutually acceptable to both parties. Notwithstanding anything to the contrary in these Terms of Service, if Customer uses the Deliverables in, or to enable, a production or commercial environment (e.g., “go live” with or using the Deliverables) without a written acceptance, Customer will be deemed to have accepted all Deliverables on the first date of such use of the Deliverables.

CONFIDENTIALITY

CONFIDENTIALITY OBLIGATIONS. Each party agrees to keep confidential and not disclose to any third party, and to use only for purposes of performing or as otherwise permitted under these Terms of Service, all proprietary or confidential information disclosed or made available by the other party pursuant to these Terms of Service that, if disclosed in written or tangible form, is labeled confidential or proprietary, or if disclosed in oral or intangible form, is identified as confidential or proprietary at the time of disclosure or should be understood to be confidential by a reasonable person under the circumstances (“Confidential Information”). In the case of Ingram Micro, all proprietary or other information relating to the Services disclosed or made available by Ingram Micro will be deemed Confidential Information of Ingram Micro, whether or not so labeled or identified. The receiving party will protect the Confidential Information using measures similar to those it takes to protect its own confidential and proprietary information of a similar nature but not less than reasonable measures. The Confidential Information will only be disclosed to the receiving party’s employees and contractors who are bound by obligations of confidentiality and non-use no less restrictive than these Terms of Service.

EXCEPTIONS. These obligations will not apply to information which is publicly available other than through unauthorized disclosure by the receiving party, is known by the receiving party at the time of disclosure as evidenced in writing, is rightfully obtained by the receiving party from a third party who has the right to disclose it, or which is required by law, government order or request to be disclosed by the receiving party (in which case such party must use its best efforts to give the disclosing party notice of the requirement so that disclosure can be contested by the disclosing party and receiving party agrees to seek to obtain (or to cooperate with disclosing party in obtaining) confidential treatment of such information.

RESTRICTIONS; RESPONSIBILITIES; ASSUMPTIONS

RESTRICTIONS. Except as expressly provided herein, Customer must not (and must not permit others to): (a) license, sublicense, sell, resell, rent, lease, loan, transfer, distribute, time share or grant a security interest in the Services or the Deliverables or make any of them available for access by third parties, including without limitation, in the manner of a service bureau or hosted application; (b) create derivative works based on or otherwise modify the Services or the Deliverables; (c) access the Services or the Deliverables in order to develop a competing or similar product or service; (d) include, send, store or run software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs using the Services or the Deliverables; (e) use the Services to reproduce, distribute, display, transmit or use material protected by copyright or other intellectual property right (including the rights of publicity or privacy) without first obtaining the express permission of the owner; (f) use the Services to cause physical injury to the property of another; (g) use the Services to violate any applicable laws; (h) use the Services to temporarily or permanently remove, copy, add, modify, halt or disable any computer data, computer programs or computer software from a computer or computer network without authorization; (i) use the Services to cause a computer to fail or malfunction, regardless of how long the failure or malfunction persists; or (j) access the Services by any means other than through the interface provided by Ingram Micro.

CERTAIN RESPONSIBILITIES. Customer is responsible for, without limitation, the following: (a) collaborating with Ingram Micro on the successful completion of the Services; (b) the Customer responsibilities described in Schedule A; (c) the lawfulness of Customer’s acts and omissions; (d) using encryption and security features, if and when made available to Customer, for any Customer data containing sensitive information; (e) using the Services within the permitted scope and only in accordance with the numbers, types and identifiers of permitted users, applications, servers, devices, capacity and locations at or through which Ingram Micro authorizes the use of the Services; (f) using the Services only in accordance with the Documentation; and (g) ensuring that all of the information Customer provides or makes available to Ingram Micro while using the Services is up to date and accurate at all times.

ACCESS. In order for Ingram Micro to provide the Services, Customer will ensure that Ingram Micro or its designated representative has reasonable remote access to the servers and systems required for its provision of the Services, and Customer is solely responsible for obtaining any and all authorizations and third-party permissions and consents for such access. If Customer has not provided all necessary information to Ingram Micro, or Ingram Micro is otherwise denied or delayed access or information by Customer, then Ingram Micro will be excused, without liability, from performing any further Services. Such failures on Customer’s part will not relieve Customer from its payment obligations to Ingram Micro. Customer acknowledges that a delay caused by Customer’s failure to provide information or accessibility required for Ingram Micro to provide the Services may result in delays and additional costs for the Services, for which Customer will be liable.

ASSUMPTIONS. The assumptions described in Schedule A are agreed to between Customer and Ingram Micro and apply to Services and Deliverables provided by Ingram Micro.

TERM AND TERMINATION

The term, including any renewal term, for the Services will be that set forth in the system at the time the Customer places its order for the Services.

If Ingram Micro determines, in its sole and absolute discretion, that Customer may have used the Services in an unauthorized manner or otherwise breached these Terms of Service, Ingram Micro may in its discretion temporarily or permanently prevent Customer from using the Services, cancel the Services without a refund and, if appropriate, pursue legal action against Customer. In addition, Customer may be subject to civil or criminal penalties and/or injunctive relief.

Ingram Micro may also terminate these Terms of Service and any Service at any time for any reason, or no reason for convenience, without providing any advance notice to Customer and without incurring any liability.

Any provision of these Terms of Service required by its construction or that by their nature should apply beyond their terms will survive termination, including, but not limited to, the confidentiality obligations, the warranty disclaimer, the indemnity provisions, the limitations of liability and term and termination.

AMENDMENT

Ingram Micro may at any time modify these Terms of Service, or any part thereof, or may impose new conditions to use of the Services. Except as otherwise stated herein, any modification to these Terms of Service shall be effective immediately after it initially is posted on the legal page of the Site. Use of the Services after any such modification will be conclusively deemed acceptance of such modification. If any modification is unacceptable to Customer, Customer may terminate the Terms of Service, subject to the terms and conditions contained herein. These Terms of Service may not otherwise be amended except in writing signed by Customer and by an authorized representative of Ingram Micro.

PRIVACY

PERSONAL DATA. Customer and Ingram Micro acknowledge and agree to comply with the applicable data protection and privacy legislation (“Data Protection Laws”). In this regard, Customer and Ingram Micro agree to comply with the applicable Data Protection Laws when using, handling, disclosing, transferring, sharing or processing in any way Personal Data (as defined in the Privacy Statement referred to below). Customer and Ingram Micro acknowledge and agree that all Personal Data shared and processed by and between the parties is considered confidential Information and subject to the confidentiality obligations in these Terms of Service. With respect to any and all data, including, but not limited to Personal Data, Customer represents and warrants that: (a) Customer is the Data Controller (as defined under Data Protection Laws) of all Personal Data provided to Ingram Micro, whereas Ingram Micro is a Data Processor (as defined under Data Protection Laws) of such Personal Data; (b) all such Personal Data is Customer’s sole property or has been provided by Customer to Ingram Micro in accordance with Customer’s privacy policy and Data Protection Laws; and (c) Customer has obtained all necessary consents required to transfer the Personal Data to Ingram Micro, including outside the European Economic Area.

DATA PRIVACY. Subject to Data Protection Laws, Ingram Micro may provide the Services from any Ingram Micro or Ingram Micro partner facility anywhere in the world (including, without limitation the USA) and may, at any time, transfer the provision of the Services from one Ingram Micro or Ingram Micro partner facility to another.

PRIVACY STATEMENT. Ingram Micro’s collection, use, storage, processing, disclosure and deletion of Personal Data (as defined in the Privacy Statement) provided by Customer is governed by the privacy statement located at https://corp.ingrammicro.com/privacy-statement.aspx or such other place as may be updated by Ingram Micro from time to time (“Privacy Statement”).

INDEPENDENT DEVELOPMENT

Ingram Micro may develop, license, resell, market or distribute products or services that perform the same or similar functions as, or otherwise compete with, Customer’s business. Except as otherwise agreed in writing by Ingram Micro, Ingram Micro will be free to use any information, suggestions or recommendations Customer provides to Ingram Micro through the Services or otherwise pursuant to these Terms of Service for any purpose, subject to any applicable patents or copyrights.

NO WARRANTY; DISCLAIMERS

TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED TO CUSTOMER “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, OR NON-INFRINGEMENT.

INGRAM MICRO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THOSE REGARDING MERCHANTABILITY, NON-INFRINGEMENT, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE. THIRD PARTY SERVICES AND SOFTWARE, IF ANY, ARE PROVIDED AS-IS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED; ANY WARRANTY FOR THIRD PARTY SERVICES AND SOFTWARE ARE PROVIDED, IF AT ALL, BY THE THIRD-PARTY VENDOR FOR SUCH SERVICES AND SOFTWARE.

INGRAM MICRO MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES THAT CUSTOMER’S USE OF THE SERVICES OR THE DELIVERABLES WILL COMPLY WITH APPLICABLE LAWS.

INDEMNIFICATION

Customer agrees to defend, indemnify and hold harmless Ingram Micro, its affiliates, and their respective directors, officers, shareholders, employees, agents, licensors and advisors (“Indemnified Parties”), from and against any claim, demand, liability, damage, losses, judgments, suit, action, or cause of action, costs and expenses (including, without limitation, reasonable legal fees) arising directly or indirectly out of or relating to: (a) Customer’s use of the Services; (b) Customer’s breach of any provision of these Terms of Service; (c) Customer’s publication or use of Content that infringes the intellectual property rights of any third party, including, but not limited to, patent, copyright, and trade secret rights; (d) any action taken by Ingram Micro in investigating a suspected violation of these Terms of Service or as result or finding that a violation has occurred; and (e) costs associated with document production, depositions, interrogatories and related demands arising out of private third party, governmental or regulatory claims in connection with Customer’s use of the Services to the extent Ingram Micro is not a target.

Customer will not settle any claim against the Indemnified Parties unless such settlement completely and forever releases the Indemnified Parties with respect thereto or unless the Indemnified Parties provide their prior written consent to such settlement. In any action that Customer provides defense on behalf of the Indemnified Parties, the Indemnified Parties may participate in such defense at its own expense by counsel of its choice.

LIMITATION OF LIABILITY

CUSTOMER EXPRESSLY UNDERSTANDS AND AGREES THAT IN NO EVENT WILL THE INDEMNIFIED PARTIES BE LIABLE TO CUSTOMER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR INCOME, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE INDEMNIFIED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES UNDER CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY).

CUSTOMER SPECIFICALLY ACKNOWLEDGES THAT THE INDEMNIFIED PARTIES ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

CUSTOMER AGREES THAT THE AGGREGATE LIABILITY OF THE INDEMNIFIED PARTIES TO CUSTOMER FOR ANY AND ALL CLAIMS UNDER CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY ARISING UNDER THESE TERMS OR FROM ANY OF INGRAM MICRO OR AFFILIATE POLICIES OR THE USE OF THE SERVICES IS LIMITED TO USD $100.

GOVERNING LAW; ARBITRATION

GOVERNING LAW. These Terms of Service are governed by and construed in accordance with the laws of the State of California, USA, not including its conflict of law principles. The parties disclaim the application of the United Nations Convention on Contracts for the International Sale of Goods to these Terms of Service.

For all disputes based upon, arising out of, or in any manner connected with these Terms of Service, their breach, or any of the transactions contemplated by these Terms of Service, or further agreements resulting therefrom, if the parties’ attempt to settle a dispute informally is not successful, it will be settled in English by binding arbitration in Orange County, California in accordance with the AAA Rules. Each party will bear its own expenses and will share equally in fees of the arbitrator(s). If the value of the dispute is under USD 5 million, a single arbitrator will be selected by the parties from the candidate pool. If the value of the dispute is over USD 5 million, a three (3) arbitrator panel will be selected by the parties from the candidate pool. The parties will provide each other with all requested documents and records related to the dispute in a manner that will minimize the expense and inconvenience of both parties. Discovery will not include depositions or interrogatories except as the arbitrators expressly allow upon a showing of need. The parties and arbitrator(s) will be guided in resolving discovery disputes by the Federal Rules of Civil Procedure. If disputes arise concerning discovery requests, the arbitrators will have sole and complete discretion to resolve the disputes. The parties agree that time of the essence principles will guide the hearing and that the arbitrator(s) will have the right and authority to issue monetary sanctions in the event of unreasonable delay. The arbitrator(s) will deliver a written opinion setting forth findings of fact and the rationale for the award within thirty (30) days following conclusion of the hearing. The award of the arbitrator(s), which may include legal and equitable relief, but which may not include punitive damages (except with respect to a claim for indemnification for a third-party claim that may have included such types of damages) to the extent awarded, will be final and binding upon the parties, and judgment may be entered upon it in accordance with applicable law in any court of competent jurisdiction. In addition to award the arbitrator(s) will have the discretion to award the prevailing party all or part of its attorneys’ fees and costs, including fees associated with arbitrator(s), if the arbitrator(s) determines that the position taken by the other party on material issues of the dispute were without substantial foundation. These Terms of Service will control if there is a conflict between these Terms of Service and the AAA Rules.

GENERAL PROVISIONS

ASSIGNMENT. Customer may not assign its rights or obligations, whether by operation of law or otherwise without Ingram Micro’s prior written consent, and any such act by Customer will be void. Ingram Micro may assign these Terms of Service without Customer’s consent.

NOTICE. Except as otherwise provided herein, all notices shall be in writing and deemed given upon: (i) personal delivery; (ii) when received by the addressee if sent by a nationally recognized overnight courier (receipt requested); (iii) the second business day after mailing; or (iv) the first business day after sending by email, except that email shall not be sufficient for notices of termination or regarding a claim. Notices to Customer will be sent to Customer’s email address that Ingram Micro has on file. It is important that Customer’s address is up to date. Notices to Ingram Micro must be sent to:

Email: imcloud-iaas-gs.managed@ingrammicro.com

and

By mail to the following address:
Ingram Micro Inc.
3351 Michelson Drive,
Suite 100, Irvine, CA 92612-0697
United States of America
Attn: VP, Associate General Counsel

FORCE MAJEURE. Ingram Micro will not be liable or responsible to Customer, nor be deemed to have defaulted under or breached these Terms of Service, and will be excused from performance in the event of any failure or delay in fulfilling or performing any provision of these Terms of Service or its performance of the Services, when and to the extent such failure or delay is caused by or results from acts beyond Ingram Micro’s reasonable control, including without limitation: domain name server or instant messaging issues, strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), acts or omissions of Customer, its affiliates or any third party, trespassing, sabotage, theft or other criminal acts, by requirement of law, regulation, order or other governmental action, failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, explosions, collapse of building structures, fires, floods, storms, earthquakes, epidemics or similar events, natural disasters or extreme adverse weather conditions.

NO WAIVER. Ingram Micro will not be considered to have waived any of its rights or remedies described in these Terms of Service unless such waiver is in writing and signed by an authorized representative of Ingram Micro. No delay or omission by Ingram Micro in exercising Ingram Micro rights or remedies will impair or be construed as a waiver. Any single or partial exercise of a right or remedy by Ingram Micro will not preclude further exercise of any other right or remedy. Ingram Micro’s failure to enforce the strict performance of any provision of these Terms of Service will not constitute a waiver of Ingram Micro’s right to subsequently enforce such terms and conditions.

RELATIONSHIP OF THE PARTIES. Customer and Ingram Micro are independent contractors to each other. Nothing in these Terms of Service will be interpreted to create a partnership, joint venture, agency, fiduciary or trustee relationship. Customer will not have any right or authority to assume or create any obligation of any kind expressed or implied in the name of or on behalf of Ingram Micro. Ingram Micro may at any time subcontract any or all of Ingram Micro obligations hereunder to any third party.

CONSTRUCTION. The Services will be provided in the English language unless agreed otherwise. The parties confirm that they have requested that the Terms of Service and all related documents be drafted in English at the express wishes of the parties.

ENTIRETY. These Terms of Service, together with any referenced terms, conditions and policies, are the final and entire agreement between Customer and Ingram Micro and supersede all prior or contemporaneous oral or written agreements, representations, understandings, undertakings and negotiations.

DEFINITIONS

Following terms, when capitalized, will have the meanings defined below.

“Ingram Micro” means the party outlined as follows: “Site” means the Site listed in the chart in the definition for Ingram Micro above.

Country From Which the Order for Services is Placed	Ingram Micro Contracting Party	Marketplace URL ("Site")
Australia	Ingram Micro Asia Marketplace Pte Ltd. (Singapore)	https://au.cloud.im/legal
Belgium	Ingram Micro Global Services B.V. (Netherlands)	https://be.cloud.im/legal
Brazil	Ingram Micro Brasil Ltda (Brasil)	https://br.cloud.im/legal
Canada	Ingram Micro LP (Ontario, Canada)	https://ca.cloud.im/legal
France	Ingram Micro Global Services B.V. (the Netherlands)	https://fr.cloud.im/legal
Germany	Ingram Micro Global Services B.V. (the Netherlands)	https://de.cloud.im/legal
India	Ingram Micro India Pvt. Limited (India)	https://in.cloud.im/legal
Italy	Ingram Micro Global Services B.V. (the Netherlands)	https://it.cloud.im/legal
Mexico	Ingram Micro México S.A. de C.V. (Mexico)	https://mx.cloud.im/legal
Netherlands	Ingram Micro Global Services B.V. (the Netherlands)	https://nl.cloud.im/legal
New Zealand	Ingram Micro Asia Marketplace Pte Ltd. (Singapore)	https://nz.cloud.im/legal
Singapore	Ingram Micro Asia Marketplace Pte Ltd. (Singapore)	https://sg.cloud.im/legal
Spain	Ingram Micro Global Services B.V. (the Netherlands)	https://es.cloud.im/legal
Sweden	Ingram Micro Global Services B.V. (the Netherlands)	https://se.cloud.im/legal
United Kingdom	Ingram Micro Global Services B.V. (the Netherlands)	https://uk.cloud.im/legal
USA	Ingram Micro Inc. (Delaware, USA)	https://us.cloud.im/legal

SCHEDULE A
DESCRIPTION OF INGRAM MICRO’S IAAS AZURE SECURITY SERVICES

Last Updated: December 2, 2019

Customer Responsibilities

Both Customer and Ingram Micro are responsible for collaborating on the execution of the Services. Customer agrees to cooperate with Ingram Micro to help ensure that the Services are successfully completed. Customer agrees it is responsible for the following:

Prior to the start of the services engagement, Customer will indicate to Ingram Micro in writing a person to be the single point of contact, according to project plan, to help ensure that all tasks can be completed within the specified time period. All Services communications will be addressed to such point of contact (the “Customer Contact”). Failure to do so might result in an increase in scope and/or duration in scheduling.
Customer will provide technical points-of-contact, (“Technical Contacts”), who have a working knowledge of the environment in scope for the Services. Ingram Micro may request that meetings be scheduled with Technical Contacts.
The Customer Contact will have the authority to act for Customer in all aspects of the Service including bringing issues to the attention of the appropriate persons within Customer’s organization and resolving conflicting requirements.
The Customer Contact will ensure that any communication between Customer and Ingram Micro, including any scope-related questions or requests, are made through the appropriate Ingram Micro representative.
The Customer Contact will provide timely access to technical and business points of contact and required data/information for matters related to the scope of Service.
The Customer Contact will ensure attendance by key Customer contacts at Customer meetings and deliverable presentations.
The Customer Contact will obtain and provide project requirements, information, data, decisions and approvals within one working day of the request, unless both parties agree to a different response time.
Customer may be responsible for developing or providing documentation, materials and assistance to Ingram Micro and agrees to do so in a timely manner. Ingram Micro shall not be responsible for any delays in completing its assigned tasks to the extent that they result from Customer’s failure to provide such timely documentation, materials and assistance.
Customer will inform Ingram Micro of all access issues and security measures and provide access to all necessary hardware and facilities.
Customer is responsible for providing all hardware, software, internet access, and facilities for the successful completion of the Services.
Customer agrees to provide access to the environment to install data collection agent software (the “Data Collection Agent”) or Customer will install the Data Collection Agent themselves under the guidance and support of Ingram Micro. The Data Collection Agent is Third Party Material.
Customer is to provide outbound internet over Secure Socket Layer (SSL) 443 and Secure Shell (SSH) to transfer historical data; this can be via a proxy server to reduce outbound access.
Customer will complete a backup of all existing data, software and programs on all affected systems prior to and during the delivery of this Service. Customer should make regular backup copies of the data stored on all affected systems as a precaution against possible failures, alterations, or loss of data.

APPENDIX – A

Ingram Micro IaaS Azure Security Service offers a one-time comprehensive security assessment of your customer’s Azure environment where our Ingram IaaS Azure security experts work directly with the partner/ end customer in reviewing recommendations and solutions based on the industry standards and Microsoft best practices.

Our order and delivery process will consist of several data collection and analysis steps which will last approximately 2 weeks followed by a set of assessment and recommendation reports as the final deliverable to be reviewed with our certified Azure Security Engineers.

SCOPE OF WORK

Onboarding
- Welcome Email: An email will be sent with 24 hours to confirm the order and have a complete package of the services
- Initial Call: A one-hour session will be scheduled with the customer to collect customer inputs and to walk through the access required for the data collection process
- Access Requirements: Our Azure certified engineers will work with customer to setup all required access to collect data from customer Azure environment.
- Customer Inputs: Based on the scope of customer security requirements, the following items might be required, but not limited to:
  - A comprehensive assessment of the customer’s existing Azure infrastructure and environment.
  - Includes protocols for accessing the network and corporate network connectivity to external networks.
  - Any IT monitoring tools that the customer might use.
  - The customer’s IT vision and/or roadmap, including current security concerns and plans.
  - The customer’s IT policy manual related to managing security, if one exists.
  - The customer’s published data privacy policy and strategy
Data Collection
- CloudCheckr API Integration: Azure to CloudCheckr API integration will be enabled for security recommendation and best practice analysis
- Azure Data Collection Enablement: The following items will be enabled by customers, but are not limited to:
  - Install Log Analytics Agent and set Log Analytics Workspace
  - Enable automatic provisioning of the Log Analytics Agent
  - Enable data collection tier in Azure Security Center
Assessment
- Analysis scope:

The following Azure security areas will be analyzed, but not limited to:

Manage identity and Access
- ✓ Azure AD for workloads
- ✓ Azure AD Privileged Identity Management
- ✓ Azure Tenant Security
Platform Protection
- ✓ Network Security
- ✓ Host Security
- ✓ Container Security
- ✓ Azure Resource Management Security
Security Operations Management
- ✓ Azure security policies
- ✓ Azure security services
- ✓ Azure security alerts
Data and Application Security
- ✓ Security policies to manage data
- ✓ Security for data infrastructure
- ✓ Data encryption security
- ✓ Application integration security

Azure Security Center Data Analysis
- Secure Score analysis
- Security health monitoring analysis
CloudCheckr Security Compliance Analysis
- Security Best Practice Checks
- Configuration and Changes
- Cloud Perimeter Assessment

Deliverables

The finale deliverable is to be reviewed with the customer at the end of the Assessment:

Executive Summary:

A high-level summary of project background and scope, data discovery, analysis results, and recommendations for remediations

Security Assessment Reports:

- Security Recommendation and Best Practice Reports:
- Advisory Session(s)

Final review session(s) with customer to provide advisory consultation and recommendations based on the data gathers and analysis completed during the Assessment.

Training and Post-Support

Session(s) with customer to provide training on CloudCheckr and Azure Security Center in performing data collection and analysis on quarterly basis with 24x7 helpdesk for post-support assistance

Assumptions

In the delivery of these Azure Security Services, Ingram Micro makes the following assumptions:

Ingram Micro will be provided with necessary Customer IT and business contacts to report any necessary information during the project.
Customer will respond in a timely manner to requests for information. Any delays may cause delays in the agreed to timeline.
Project will begin approximately two weeks after the order is placed on the Ingram Micro cloud marketplace, or on a mutually agreeable date.
There will be additional Azure consumption cost to the customer to enable Azure required services, (such as Azure Security Center etc…).

Out of Scope Activities

Any execution activities of remediation tasks
Application impact analysis of remediation recommendations
Any security assessments from third-party vendors

Last Updated: March 18, 2019

These Ingram Micro IaaS Managed Services Terms of Service (the “Terms of Service”) govern Customer’s use and receipt of the Services. “Customer” means the contracting party and its authorized users and recipients of the Services (as defined below).

BY ORDERING OR USING THE SERVICES, CUSTOMER ACKNOWLEDGES AND AGREES TO THESE TERMS OF SERVICE AND CUSTOMER REPRESENTS AND WARRANTS THAT IT HAS THE AUTHORITY TO BE LEGALLY BOUND BY THESE TERMS OF SERVICE AND TO LEGALLY BIND ITS AUTHORIZED USERS AND RECIPIENTS OF THE RECIPIENTS OF THE SERVICES TO THESE TERMS OF SERVICE. IF CUSTOMER DOES NOT HAVE SUCH AUTHORITY, OR CUSTOMER DOES NOT AGREE WITH ANY OF THESE TERMS OF SERVICE, NEITHER CUSTOMER OR ITS AUTHORIZED USERS OR RECIPIENTS MAY USE THE SERVICES.

The terms and conditions in any Schedules referenced in these Terms of Service are incorporated herein by reference. In the event of a conflict or inconsistency between any term in any Schedule and the terms of these Terms of Service, the terms of these Terms of Service will govern. All references to these Terms of Service include reference to the terms and conditions in any such Schedules.

CUSTOMER IS NOT PERMITTED TO USE THE SERVICES UNLESS IT ACCEPTS THESE TERMS OF SERVICE.

IAAS COST OPTIMIZATION SERVICES

THE SERVICES. Ingram Micro’s IaaS optimization services are described below in Schedule A (the “Services”).

PROVISION OF SERVICES. Subject to the terms and conditions of these Terms of Service, Ingram Micro will use commercially reasonable efforts to perform the Services according to service levels and/or performance metrics specified therein, if any (collectively, the “Service Levels”). Customer will contribute the personnel and other resources as reasonably required for Ingram Micro’s provision of the Services. Anything not specifically described as in-scope in Schedule A will be considered out-of-scope and will not be included in the Services.

RESTRICTIONS ON USE OF THE SERVICES. Customer may not use or otherwise access the Services in a manner that exceeds its authorized use. If Customer exceeds its authorized use of the Services, then, Customer will promptly notify Ingram Micro and immediately: (a) disable or correct impermissible use; or (b) purchase additional Services to correspond to actual use. Customer agrees that it regularly review its use of the Services and will provide Ingram Micro with assistance sufficient to verify its compliance with these Terms of Service. Ingram Micro may suspend or terminate Customer’s access to the Services immediately upon non-compliance identified in such review, in addition to exercising any other rights or remedies Ingram Micro may have at law or in contract.

OWNERSHIP; RESTRICTIONS

OWNERSHIP. Ingram Micro is not transferring to Customer or any other party any intellectual property rights, title, discovery, improvement, or proprietary rights related to the Services or the deliverables provided to Customer as part of the Services (the “Deliverables”). All intellectual property rights, data, copyrights, registrations, reports, or any works of authorship developed in performance of the Services or any documentation relating to the operation and use of the Services made available by Ingram Micro during its provision of the Services (the “Documentation”) will be the sole property of Ingram Micro or its licensors. For the avoidance of doubt, the “Deliverables” include the Documentation, and all intellectual property rights associated with any and all aspects of the Services and Deliverables will remain the sole property of Ingram Micro without exception. Without limiting the generality of the foregoing, all Deliverables are non-exclusive and may be provided by Ingram Micro to any or all Ingram Micro customers at the sole discretion of Ingram Micro.

LICENSE TO DELIVERABLES AND DOCUMENTATION. Ingram Micro hereby grants Customer a limited, nonexclusive, non-assignable, and nontransferable right during to access and use the Deliverables for the sole purpose of using the Services as permitted in accordance with these Terms of Service.

THIRD PARTY MATERIAL. Any third party material (“Third Party Material”) in the Deliverables including, without limitation, any third party software, services, systems, documentation or components, are not licensed by Ingram Micro and Ingram Micro takes no responsibility for any such Third Party Material. Customer will license Third Party Material directly from the owners and/or licensors of such material prior to using any Deliverables. If Customer orders Third Party Material from Ingram Micro, such orders will be governed by separate written agreements between Ingram Micro and Customer.

ACCEPTANCE OF SERVICES

Within ten (10) business days of Ingram Micro’s completion of the milestones specified Schedule A and delivery of the applicable Deliverables to Customer, Customer will provide Ingram Micro with written notice of its acceptance or rejection of the Deliverable. Customer’s failure to respond within such ten (10) day period will constitute acceptance. If Customer rejects the Deliverables, Ingram Micro will use commercially reasonable efforts to correct the identified deficiencies in the Deliverables. Customer will then have seven (7) days to retest the Deliverables after Ingram Micro has notified Customer that it has completed the corrections. Customer’s failure to respond within such seven (7) day period will constitute acceptance. This process will continue for no more than three (3) times or until Customer notifies Ingram Micro of its acceptance or the Deliverables are otherwise deemed accepted, as set forth herein. If there is no acceptance after the third (3rd) time, the parties agree to negotiate in good faith to agree on a solution which is mutually acceptable to both parties. Notwithstanding anything to the contrary in these Terms of Service, if Customer uses the Deliverables in, or to enable, a production or commercial environment (e.g., “go live” with or using the Deliverables) without a written acceptance, Customer will be deemed to have accepted all Deliverables on the first date of such use of the Deliverables.

CONFIDENTIALITY

CONFIDENTIALITY OBLIGATIONS. Each party agrees to keep confidential and not disclose to any third party, and to use only for purposes of performing or as otherwise permitted under these Terms of Service, all proprietary or confidential information disclosed or made available by the other party pursuant to these Terms of Service that, if disclosed in written or tangible form, is labeled confidential or proprietary, or if disclosed in oral or intangible form, is identified as confidential or proprietary at the time of disclosure or should be understood to be confidential by a reasonable person under the circumstances (“Confidential Information”). In the case of Ingram Micro, all proprietary or other information relating to the Services disclosed or made available by Ingram Micro will be deemed Confidential Information of Ingram Micro, whether or not so labeled or identified. The receiving party will protect the Confidential Information using measures similar to those it takes to protect its own confidential and proprietary information of a similar nature but not less than reasonable measures. The Confidential Information will only be disclosed to the receiving party’s employees and contractors who are bound by obligations of confidentiality and non-use no less restrictive than these Terms of Service.

EXCEPTIONS. These obligations will not apply to information which is publicly available other than through unauthorized disclosure by the receiving party, is known by the receiving party at the time of disclosure as evidenced in writing, is rightfully obtained by the receiving party from a third party who has the right to disclose it, or which is required by law, government order or request to be disclosed by the receiving party (in which case such party must use its best efforts to give the disclosing party notice of the requirement so that disclosure can be contested by the disclosing party and receiving party agrees to seek to obtain (or to cooperate with disclosing party in obtaining) confidential treatment of such information.

RESTRICTIONS; RESPONSIBILITIES; ASSUMPTIONS

RESTRICTIONS. Except as expressly provided herein, Customer must not (and must not permit others to): (a) license, sublicense, sell, resell, rent, lease, loan, transfer, distribute, time share or grant a security interest in the Services or the Deliverables or make any of them available for access by third parties, including without limitation, in the manner of a service bureau or hosted application; (b) create derivative works based on or otherwise modify the Services or the Deliverables; (c) access the Services or the Deliverables in order to develop a competing or similar product or service; (d) include, send, store or run software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs using the Services or the Deliverables; (e) use the Services to reproduce, distribute, display, transmit or use material protected by copyright or other intellectual property right (including the rights of publicity or privacy) without first obtaining the express permission of the owner; (f) use the Services to cause physical injury to the property of another; (g) use the Services to violate any applicable laws; (h) use the Services to temporarily or permanently remove, copy, add, modify, halt or disable any computer data, computer programs or computer software from a computer or computer network without authorization; (i) use the Services to cause a computer to fail or malfunction, regardless of how long the failure or malfunction persists; or (j) access the Services by any means other than through the interface provided by Ingram Micro.

CERTAIN RESPONSIBILITIES. Customer is responsible for, without limitation, the following: (a) collaborating with Ingram Micro on the successful completion of the Services; (b) the Customer responsibilities described in Schedule A; (c) the lawfulness of Customer’s acts and omissions; (d) using encryption and security features, if and when made available to Customer, for any Customer data containing sensitive information; (e) using the Services within the permitted scope and only in accordance with the numbers, types and identifiers of permitted users, applications, servers, devices, capacity and locations at or through which Ingram Micro authorizes the use of the Services; (f) using the Services only in accordance with the Documentation; and (g) ensuring that all of the information Customer provides or makes available to Ingram Micro while using the Services is up to date and accurate at all times.

ACCESS. In order for Ingram Micro to provide the Services, Customer will ensure that Ingram Micro or its designated representative has reasonable remote access to the servers and systems required for its provision of the Services, and Customer is solely responsible for obtaining any and all authorizations and third-party permissions and consents for such access. If Customer has not provided all necessary information to Ingram Micro, or Ingram Micro is otherwise denied or delayed access or information by Customer, then Ingram Micro will be excused, without liability, from performing any further Services. Such failures on Customer’s part will not relieve Customer from its payment obligations to Ingram Micro. Customer acknowledges that a delay caused by Customer’s failure to provide information or accessibility required for Ingram Micro to provide the Services may result in delays and additional costs for the Services, for which Customer will be liable. ASSUMPTIONS. The assumptions described in Schedule A are agreed to between Customer and Ingram Micro and apply to Services and Deliverables provided by Ingram Micro.

TERM AND TERMINATION The term, including any renewal term, for the Services will be that set forth in the system at the time the Customer places its order for the Services.

If Ingram Micro determines, in its sole and absolute discretion, that Customer may have used the Services in an unauthorized manner or otherwise breached these Terms of Service, Ingram Micro may in its discretion temporarily or permanently prevent Customer from using the Services, cancel the Services without a refund and, if appropriate, pursue legal action against Customer. In addition, Customer may be subject to civil or criminal penalties and/or injunctive relief.

Ingram Micro may also terminate these Terms of Service and any Service at any time for any reason, or no reason for convenience, without providing any advance notice to Customer and without incurring any liability.

Any provision of these Terms of Service required by its construction or that by their nature should apply beyond their terms will survive termination, including, but not limited to, the confidentiality obligations, the warranty disclaimer, the indemnity provisions, the limitations of liability and term and termination.

AMENDMENT

Ingram Micro may at any time modify these Terms of Service, or any part thereof, or may impose new conditions to use of the Services. Except as otherwise stated herein, any modification to these Terms of Service shall be effective immediately after it initially is posted on the legal page of the Site . Use of the Services after any such modification will be conclusively deemed acceptance of such modification. If any modification is unacceptable to Customer, Customer may terminate the Terms of Service, subject to the terms and conditions contained herein. These Terms of Service may not otherwise be amended except in writing signed by Customer and by an authorized representative of Ingram Micro.

PRIVACY

PERSONAL DATA. Customer and Ingram Micro acknowledge and agree to comply with the applicable data protection and privacy legislation (“Data Protection Laws”). In this regard, Customer and Ingram Micro agree to comply with the applicable Data Protection Laws when using, handling, disclosing, transferring, sharing or processing in any way Personal Data (as defined in the Privacy Statement referred to below). Customer and Ingram Micro acknowledge and agree that all Personal Data shared and processed by and between the parties is considered confidential Information and subject to the confidentiality obligations in these Terms of Service. With respect to any and all data, including, but not limited to Personal Data, Customer represents and warrants that: (a) Customer is the Data Controller (as defined under Data Protection Laws) of all Personal Data provided to Ingram Micro, whereas Ingram Micro is a Data Processor (as defined under Data Protection Laws) of such Personal Data; (b) all such Personal Data is Customer’s sole property or has been provided by Customer to Ingram Micro in accordance with Customer’s privacy policy and Data Protection Laws; and (c) Customer has obtained all necessary consents required to transfer the Personal Data to Ingram Micro, including outside the European Economic Area.

DATA PRIVACY. Subject to Data Protection Laws, Ingram Micro may provide the Services from any Ingram Micro or Ingram Micro partner facility anywhere in the world (including, without limitation the USA) and may, at any time, transfer the provision of the Services from one Ingram Micro or Ingram Micro partner facility to another.

PRIVACY STATEMENT. Ingram Micro’s collection, use, storage, processing, disclosure and deletion of Personal Data (as defined in the Privacy Statement) provided by Customer is governed by the privacy statement located at https://corp.ingrammicro.com/privacy-statement.aspx or such other place as may be updated by Ingram Micro from time to time (“Privacy Statement”).

INDEPENDENT DEVELOPMENT

Ingram Micro may develop, license, resell, market or distribute products or services that perform the same or similar functions as, or otherwise compete with, Customer’s business. Except as otherwise agreed in writing by Ingram Micro, Ingram Micro will be free to use any information, suggestions or recommendations Customer provides to Ingram Micro through the Services or otherwise pursuant to these Terms of Service for any purpose, subject to any applicable patents or copyrights.

NO WARRANTY; DISCLAIMERS

TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED TO CUSTOMER “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, OR NON-INFRINGEMENT.

INGRAM MICRO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THOSE REGARDING MERCHANTABILITY, NON-INFRINGEMENT, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE. THIRD PARTY SERVICES AND SOFTWARE, IF ANY, ARE PROVIDED AS-IS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED; ANY WARRANTY FOR THIRD PARTY SERVICES AND SOFTWARE ARE PROVIDED, IF AT ALL, BY THE THIRD-PARTY VENDOR FOR SUCH SERVICES AND SOFTWARE.

INGRAM MICRO MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES THAT CUSTOMER’S USE OF THE SERVICES OR THE DELIVERABLES WILL COMPLY WITH APPLICABLE LAWS.

INDEMNIFICATION

Customer agrees to defend, indemnify and hold harmless Ingram Micro, its affiliates, and their respective directors, officers, shareholders, employees, agents, licensors and advisors (“Indemnified Parties”), from and against any claim, demand, liability, damage, losses, judgments, suit, action, or cause of action, costs and expenses (including, without limitation, reasonable legal fees) arising directly or indirectly out of or relating to: (a) Customer’s use of the Services; (b) Customer’s breach of any provision of these Terms of Service; (c) Customer’s publication or use of Content that infringes the intellectual property rights of any third party, including, but not limited to, patent, copyright, and trade secret rights; (d) any action taken by Ingram Micro in investigating a suspected violation of these Terms of Service or as result or finding that a violation has occurred; and (e) costs associated with document production, depositions, interrogatories and related demands arising out of private third party, governmental or regulatory claims in connection with Customer’s use of the Services to the extent Ingram Micro is not a target.

Customer will not settle any claim against the Indemnified Parties unless such settlement completely and forever releases the Indemnified Parties with respect thereto or unless the Indemnified Parties provide their prior written consent to such settlement. In any action that Customer provides defense on behalf of the Indemnified Parties, the Indemnified Parties may participate in such defense at its own expense by counsel of its choice.

LIMITATION OF LIABILITY

CUSTOMER EXPRESSLY UNDERSTANDS AND AGREES THAT IN NO EVENT WILL THE INDEMNIFIED PARTIES BE LIABLE TO CUSTOMER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR INCOME, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE INDEMNIFIED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES UNDER CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY). CUSTOMER SPECIFICALLY ACKNOWLEDGES THAT THE INDEMNIFIED PARTIES ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

CUSTOMER AGREES THAT THE AGGREGATE LIABILITY OF THE INDEMNIFIED PARTIES TO CUSTOMER FOR ANY AND ALL CLAIMS UNDER CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY ARISING UNDER THESE TERMS OR FROM ANY OF INGRAM MICRO OR AFFILIATE POLICIES OR THE USE OF THE SERVICES IS LIMITED TO USD $100.

GOVERNING LAW; ARBITRATION

GOVERNING LAW. These Terms of Service are governed by and construed in accordance with the laws of the State of California, USA, not including its conflict of law principles. The parties disclaim the application of the United Nations Convention on Contracts for the International Sale of Goods to these Terms of Service.

For all disputes based upon, arising out of, or in any manner connected with these Terms of Service, their breach, or any of the transactions contemplated by these Terms of Service, or further agreements resulting therefrom, if the parties’ attempt to settle a dispute informally is not successful, it will be settled in English by binding arbitration in Orange County, California in accordance with the AAA Rules. Each party will bear its own expenses and will share equally in fees of the arbitrator(s). If the value of the dispute is under USD 5 million, a single arbitrator will be selected by the parties from the candidate pool. If the value of the dispute is over USD 5 million, a three (3) arbitrator panel will be selected by the parties from the candidate pool. The parties will provide each other with all requested documents and records related to the dispute in a manner that will minimize the expense and inconvenience of both parties. Discovery will not include depositions or interrogatories except as the arbitrators expressly allow upon a showing of need. The parties and arbitrator(s) will be guided in resolving discovery disputes by the Federal Rules of Civil Procedure. If disputes arise concerning discovery requests, the arbitrators will have sole and complete discretion to resolve the disputes. The parties agree that time of the essence principles will guide the hearing and that the arbitrator(s) will have the right and authority to issue monetary sanctions in the event of unreasonable delay. The arbitrator(s) will deliver a written opinion setting forth findings of fact and the rationale for the award within thirty (30) days following conclusion of the hearing. The award of the arbitrator(s), which may include legal and equitable relief, but which may not include punitive damages (except with respect to a claim for indemnification for a third-party claim that may have included such types of damages) to the extent awarded, will be final and binding upon the parties, and judgment may be entered upon it in accordance with applicable law in any court of competent jurisdiction. In addition to award the arbitrator(s) will have the discretion to award the prevailing party all or part of its attorneys’ fees and costs, including fees associated with arbitrator(s), if the arbitrator(s) determines that the position taken by the other party on material issues of the dispute were without substantial foundation. These Terms of Service will control if there is a conflict between these Terms of Service and the AAA Rules.

GENERAL PROVISIONS

ASSIGNMENT. Customer may not assign its rights or obligations, whether by operation of law or otherwise without Ingram Micro’s prior written consent, and any such act by Customer will be void. Ingram Micro may assign these Terms of Service without Customer’s consent.

NOTICE. Except as otherwise provided herein, all notices shall be in writing and deemed given upon: (i) personal delivery; (ii) when received by the addressee if sent by a nationally recognized overnight courier (receipt requested); (iii) the second business day after mailing; or (iv) the first business day after sending by email, except that email shall not be sufficient for notices of termination or regarding a claim. Notices to Customer will be sent to Customer’s email address that Ingram Micro has on file. It is important that Customer’s address is up to date. Notices to Ingram Micro must be sent to:

Email: imcloud-iaas-gs.managed@ingrammicro.com

and

By mail to the following address:

Ingram Micro Inc.
3351 Michelson Drive,
Suite 100, Irvine, CA 92612-0697
United States of America
Attn: VP, Associate General Counsel

FORCE MAJEURE. Ingram Micro will not be liable or responsible to Customer, nor be deemed to have defaulted under or breached these Terms of Service, and will be excused from performance in the event of any failure or delay in fulfilling or performing any provision of these Terms of Service or its performance of the Services, when and to the extent such failure or delay is caused by or results from acts beyond Ingram Micro’s reasonable control, including without limitation: domain name server or instant messaging issues, strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), acts or omissions of Customer, its affiliates or any third party, trespassing, sabotage, theft or other criminal acts, by requirement of law, regulation, order or other governmental action, failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, explosions, collapse of building structures, fires, floods, storms, earthquakes, epidemics or similar events, natural disasters or extreme adverse weather conditions.

NO WAIVER. Ingram Micro will not be considered to have waived any of its rights or remedies described in these Terms of Service unless such waiver is in writing and signed by an authorized representative of Ingram Micro. No delay or omission by Ingram Micro in exercising Ingram Micro rights or remedies will impair or be construed as a waiver. Any single or partial exercise of a right or remedy by Ingram Micro will not preclude further exercise of any other right or remedy. Ingram Micro’s failure to enforce the strict performance of any provision of these Terms of Service will not constitute a waiver of Ingram Micro’s right to subsequently enforce such terms and conditions.

RELATIONSHIP OF THE PARTIES. Customer and Ingram Micro are independent contractors to each other. Nothing in these Terms of Service will be interpreted to create a partnership, joint venture, agency, fiduciary or trustee relationship. Customer will not have any right or authority to assume or create any obligation of any kind expressed or implied in the name of or on behalf of Ingram Micro. Ingram Micro may at any time subcontract any or all of Ingram Micro obligations hereunder to any third party.

CONSTRUCTION. The Services will be provided in the English language unless agreed otherwise. The parties confirm that they have requested that the Terms of Service and all related documents be drafted in English at the express wishes of the parties.

ENTIRETY. These Terms of Service, together with any referenced terms, conditions and policies, are the final and entire agreement between Customer and Ingram Micro and supersede all prior or contemporaneous oral or written agreements, representations, understandings, undertakings and negotiations.

DEFINITIONS

Following terms, when capitalized, will have the meanings defined below.

“Ingram Micro” means the party outlined as follows:

Country From Which the Order for Services is Placed	Ingram Micro Contracting Party	Marketplace URL ("Site")
Australia	Ingram Micro Asia Marketplace Pte Ltd. (Singapore)	https://au.cloud.im/legal
Belgium	Ingram Micro Global Services B.V. (Netherlands)	https://be.cloud.im/legal
Brazil	Ingram Micro Brasil Ltda (Brasil)	https://br.cloud.im/legal
Canada	Ingram Micro LP (Ontario, Canada)	https://ca.cloud.im/legal
France	Ingram Micro Global Services B.V. (the Netherlands)	https://fr.cloud.im/legal
Germany	Ingram Micro Global Services B.V. (the Netherlands)	https://de.cloud.im/legal
India	Ingram Micro India Pvt. Limited (India)	https://in.cloud.im/legal
Italy	Ingram Micro Global Services B.V. (the Netherlands)	https://it.cloud.im/legal
Mexico	Ingram Micro México S.A. de C.V. (Mexico)	https://mx.cloud.im/legal
Netherlands	Ingram Micro Global Services B.V. (the Netherlands)	https://nl.cloud.im/legal
New Zealand	Ingram Micro Asia Marketplace Pte Ltd. (Singapore)	https://nz.cloud.im/legal
Singapore	Ingram Micro Asia Marketplace Pte Ltd. (Singapore)	https://sg.cloud.im/legal
Spain	Ingram Micro Global Services B.V. (the Netherlands)	https://es.cloud.im/legal
Sweden	Ingram Micro Global Services B.V. (the Netherlands)	https://se.cloud.im/legal
United Kingdom	Ingram Micro Global Services B.V. (the Netherlands)	https://uk.cloud.im/legal
USA	Ingram Micro Inc. (Delaware, USA)	https://us.cloud.im/legal

“Site” means the Site listed in the chart in the definition for Ingram Micro above.

SCHEDULE A
DESCRIPTION OF INGRAM MICRO’S IAAS COST OPTIMIZATION SERVICES

Last Updated: March 9, 2019

Customer Responsibilities

Both Customer and Ingram Micro are responsible for collaborating on the execution of the Services. Customer agrees to cooperate with Ingram Micro to help ensure that the Services are successfully completed. Customer agrees it is responsible for the following:

Prior to the start of the services engagement, Customer will indicate to Ingram Micro in writing a person to be the single point of contact, according to project plan, to help ensure that all tasks can be completed within the specified time period. All Services communications will be addressed to such point of contact (the “Customer Contact”). Failure to do so might result in an increase in scope and/or duration in scheduling.
Customer will provide technical points-of-contact, (“Technical Contacts”), who have a working knowledge of the environment in scope for the Services. Ingram Micro may request that meetings be scheduled with Technical Contacts.
The Customer Contact will have the authority to act for Customer in all aspects of the Service including bringing issues to the attention of the appropriate persons within Customer’s organization and resolving conflicting requirements.
The Customer Contact will ensure that any communication between Customer and Ingram Micro, including any scope-related questions or requests, are made through the appropriate Ingram Micro representative.
The Customer Contact will provide timely access to technical and business points of contact and required data/information for matters related to the scope of Service.
The Customer Contact will ensure attendance by key Customer contacts at Customer meetings and deliverable presentations.
The Customer Contact will obtain and provide project requirements, information, data, decisions and approvals within one working day of the request, unless both parties agree to a different response time.
Customer may be responsible for developing or providing documentation, materials and assistance to Ingram Micro and agrees to do so in a timely manner. Ingram Micro shall not be responsible for any delays in completing its assigned tasks to the extent that they result from Customer’s failure to provide such timely documentation, materials and assistance.
Customer will inform Ingram Micro of all access issues and security measures and provide access to all necessary hardware and facilities.
Customer is responsible for providing all hardware, software, internet access, and facilities for the successful completion of the Services.
Customer agrees to provide access to the environment to install data collection agent software (the “Data Collection Agent”) or Customer will install the Data Collection Agent themselves under the guidance and support of Ingram Micro. The Data Collection Agent is Third Party Material.
Customer is to provide outbound internet over Secure Socket Layer (SSL) 443 and Secure Shell (SSH) to transfer historical data; this can be via a proxy server to reduce outbound access.
Customer will complete a backup of all existing data, software and programs on all affected systems prior to and during the delivery of this Service. Customer should make regular backup copies of the data stored on all affected systems as a precaution against possible failures, alterations, or loss of data.

APPENDIX –A

Ingram Micro IaaS Cost Optimization service is offered as 2 types. Basic service or Advisory service. Below is a description of the services.

Basic Service (Azure/AWS)

The Basic service is a free service offered to Ingram Micro resellers only. This service provides the reseller access to the cost management portal for free of cost when cloud consumption is via Azure CSP or AWS Master payer accounts where Ingram is the billing of record.

Scope of service:

Reseller access to Cost Management Portal is requested via the Ingram Cloud Marketplace
Reseller/End Customer can only utilize Azure/AWS Cloud consumption through Ingram Micro
Does not include access to Security & Compliance module**
Onboarding session offered by Ingram Micro to the partner on the Cloud Management Platform.
Reseller is responsible for assisting their end customers with CloudCheckr training, billing and cost optimization
Reseller has access to the following modules on Cost Management Portal
- Cost & Expense Management
- Asset Inventory
- Resource Utilization
- Self-Healing Automation

Advisory Services (Azure/AWS)

Advisory services are a good fit for reseller/end-customer that requires an AWS/Azure certified expert to provide best practices for cost optimization by focusing on the following areas (5) mentioned below. The advisory services are performed as a onetime assessment on the cloud infrastructure that typically lasts for 2 weeks followed by a report that outlines the recommendations.

Scope of Service:

Analyzing Cloud Cost
- Identify key cloud cost contributors: Perform analysis on billing and usage data and provide a report on key services utilized and contributions to overall cost.
- Analyze workload usage patterns: Detect usage trends for each of the services utilized on the public cloud, paying special attention to the key cloud cost contributors. Then, collect metrics like CPU, memory, disk/storage, etc.
- Compare cloud usage against spend: Identify optimization opportunities by investigating if the services utilized justify the cloud spend
- Identify over provisioned and orphaned storage: Identify over provisioned resources, and optimizations in the storage area by identifying orphaned snapshots and volumes, lack of lifecycle policies for S3, etc.
- Identify unused and underutilized resources: Check for any unused resources by working with customer to understand the application stack and performance requirements of the application by analyzing the resources utilized.
Recommendations on Optimizing Cloud Spend
- Perform Clean up: Once unused resources are identified, initiate the clean-up process. To be safe, consider taking backups of some resources beforehand.
- Scale down underutilized resources: Based on your usage patterns, slowly scale down resources to the next smallest size, ensuring the size-down doesn’t impact application performance. Continue this exercise until your workload runs at its desired level.
- Clean up old data or usage: Once old data is identified, take backups and/or clean up. Implement a lifecycle policy to ensure cost control and other issues don’t surface again.
- Upgrade infrastructure with the latest generation resources: Azure/AWS keep optimizing their services to ensure security, performance, and cost are competitive; so, it’s wise to also optimize your infrastructure with those upgrades to stay on top
- Leverage on-demand services: Plan to leverage services on-demand for workloads that don’t run in-production. Since development teams can’t work 24/7, it’s ideal to automate your start/stop workloads.
- Consolidate accounts: When running services from AWS/Azure on multiple accounts, try to consolidate your accounts where applicable—most providers have a volume-based discounting pricing model that can help you optimize cost.
Capacity Planning
- Baseline your infrastructure: While going through the analyze and optimize exercises, it’s possible to reach the baseline of your infrastructure, which you need to run any workload.
- Separate the workloads: Based on the usage patterns and purposes of your workloads, separate them into different categories like stable, variable, long-term, and short-term.
- Performance requirements: You may have workloads that need to scale out to meet performance requirements. Identify them and their capacity requirements. Performance and load testing may be recommended to better achieve savings.
- Reserved Instances Planning: Once you’ve identified stable workloads for each environment, reserved instances can be purchased based on the recommendations provided. Reserved Instances are smarter financially if the capacity meets different pricing models.
Chargeback & Budgeting
- Create business units: Provide recommendations on how to group Azure subscriptions/ AWS accounts by business units and utilizing tagging and alerting to notify the stakeholders
- Create a budget and chargeback policy: Based on customers’ requirements, recommend a budget for each BU. Communicate the budgets to each BU owner, making sure they’re responsible for staying optimized and within budget.
Continuous Cloud Cost Governance
- Set up billing alerts: Recommend configuration of alerts that automatically notify you of changes on your spend. When triggered, the alerts will notify you via email or other method to help you ensure your costs stay under control.
- Get tagging: The Tag Rules report allows you to more easily enforce your tagging policy across your AWS deployment. You can create rules that will ensure your running resources contain specific tag keys and value
- Automate: Provide recommendations on adopting infrastructure as code (IaC) can help maintain the consistency, visibility, and traceability of your infrastructure.
- Re-evaluate architecture: As cloud is evolving with new services released frequently, recommendations will be provided if any possible architecture changes make sense.

Last Updated: December 5, 2018

These Ingram Micro IaaS Managed Services Terms of Service (the “ Terms of Service”) govern Customer’s use and receipt of the Services. “ Customer” means the contracting party and its authorized users and recipients of the Services (as defined below).

BY ORDERING OR USING THE SERVICES, CUSTOMER ACKNOWLEDGES AND AGREES TO THESE TERMS OF SERVICE AND CUSTOMER REPRESENTS AND WARRANTS THAT IT HAS THE AUTHORITY TO BE LEGALLY BOUND BY THESE TERMS OF SERVICE AND TO LEGALLY BIND ITS AUTHORIZED USERS AND RECIPIENTS OF THE RECIPIENTS OF THE SERVICES TO THESE TERMS OF SERVICE. IF CUSTOMER DOES NOT HAVE SUCH AUTHORITY, OR CUSTOMER DOES NOT AGREE WITH ANY OF THESE TERMS OF SERVICE, NEITHER CUSTOMER OR ITS AUTHORIZED USERS OR RECIPIENTS MAY USE THE SERVICES.

The terms and conditions in any Schedules referenced in these Terms of Service are incorporated herein by reference. In the event of a conflict or inconsistency between any term in any Schedule and the terms of these Terms of Service, the terms of these Terms of Service will govern. All references to these Terms of Service include reference to the terms and conditions in any such Schedules.

CUSTOMER IS NOT PERMITTED TO USE THE SERVICES UNLESS IT ACCEPTS THESE TERMS OF SERVICE.

IAAS MIGRATION SERVICES

THE SERVICES. Ingram Micro’s IaaS managed services are described below in Schedule A (the “ Services”).

PROVISION OF SERVICES. Subject to the terms and conditions of these Terms of Service, Ingram Micro will use commercially reasonable efforts to perform the Services according to service levels and/or performance metrics specified therein, if any (collectively, the “ Service Levels ”). Customer will contribute the personnel and other resources as reasonably required for Ingram Micro’s provision of the Services. Anything not specifically described as in-scope in Schedule A will be considered out-of-scope and will not be included in the Services.

RESTRICTIONS ON USE OF THE SERVICES. Customer may not use or otherwise access the Services in a manner that exceeds its authorized use. If Customer exceeds its authorized use of the Services, then, Customer will promptly notify Ingram Micro and immediately: (a) disable or correct impermissible use; or (b) purchase additional Services to correspond to actual use. Customer agrees that it regularly review its use of the Services and will provide Ingram Micro with assistance sufficient to verify its compliance with these Terms of Service. Ingram Micro may suspend or terminate Customer’s access to the Services immediately upon non-compliance identified in such review, in addition to exercising any other rights or remedies Ingram Micro may have at law or in contract.

OWNERSHIP; RESTRICTIONS

OWNERSHIP. Ingram Micro is not transferring to Customer or any other party any intellectual property rights, title, discovery, improvement, or proprietary rights related to the Services or the deliverables provided to Customer as part of the Services (the “Deliverables”). All intellectual property rights, data, copyrights, registrations, reports, or any works of authorship developed in performance of the Services or any documentation relating to the operation and use of the Services made available by Ingram Micro during its provision of the Services (the “Documentation”) will be the sole property of Ingram Micro or its licensors. For the avoidance of doubt, the “Deliverables” include the Documentation, and all intellectual property rights associated with any and all aspects of the Services and Deliverables will remain the sole property of Ingram Micro without exception. Without limiting the generality of the foregoing, all Deliverables are non-exclusive and may be provided by Ingram Micro to any or all Ingram Micro customers at the sole discretion of Ingram Micro.

LICENSE TO DELIVERABLES AND DOCUMENTATION. Ingram Micro hereby grants Customer a limited, nonexclusive, non-assignable, and nontransferable right during to access and use the Deliverables for the sole purpose of using the Services as permitted in accordance with these Terms of Service.

THIRD PARTY MATERIAL. Any third party material (“ Third Party Material”) in the Deliverables including, without limitation, any third party software, services, systems, documentation or components, are not licensed by Ingram Micro and Ingram Micro takes no responsibility for any such Third Party Material. Customer will license Third Party Material directly from the owners and/or licensors of such material prior to using any Deliverables. If Customer orders Third Party Material from Ingram Micro, such orders will be governed by separate written agreements between Ingram Micro and Customer.

ACCEPTANCE OF SERVICES

Within ten (10) business days of Ingram Micro’s completion of the milestones specified Schedule A and delivery of the applicable Deliverables to Customer, Customer will provide Ingram Micro with written notice of its acceptance or rejection of the Deliverable. Customer’s failure to respond within such ten (10) day period will constitute acceptance. If Customer rejects the Deliverables, Ingram Micro will use commercially reasonable efforts to correct the identified deficiencies in the Deliverables. Customer will then have seven (7) days to retest the Deliverables after Ingram Micro has notified Customer that it has completed the corrections. Customer’s failure to respond within such seven (7) day period will constitute acceptance. This process will continue for no more than three (3) times or until Customer notifies Ingram Micro of its acceptance or the Deliverables are otherwise deemed accepted, as set forth herein. If there is no acceptance after the third (3rd) time, the parties agree to negotiate in good faith to agree on a solution which is mutually acceptable to both parties. Notwithstanding anything to the contrary in these Terms of Service, if Customer uses the Deliverables in, or to enable, a production or commercial environment (e.g., “go live” with or using the Deliverables) without a written acceptance, Customer will be deemed to have accepted all Deliverables on the first date of such use of the Deliverables.

CONFIDENTIALITY

CONFIDENTIALITY OBLIGATIONS. Each party agrees to keep confidential and not disclose to any third party, and to use only for purposes of performing or as otherwise permitted under these Terms of Service, all proprietary or confidential information disclosed or made available by the other party pursuant to these Terms of Service that, if disclosed in written or tangible form, is labeled confidential or proprietary, or if disclosed in oral or intangible form, is identified as confidential or proprietary at the time of disclosure or should be understood to be confidential by a reasonable person under the circumstances (“Confidential Information”). In the case of Ingram Micro, all proprietary or other information relating to the Services disclosed or made available by Ingram Micro will be deemed Confidential Information of Ingram Micro, whether or not so labeled or identified. The receiving party will protect the Confidential Information using measures similar to those it takes to protect its own confidential and proprietary information of a similar nature but not less than reasonable measures. The Confidential Information will only be disclosed to the receiving party’s employees and contractors who are bound by obligations of confidentiality and non-use no less restrictive than these Terms of Service.

EXCEPTIONS. These obligations will not apply to information which is publicly available other than through unauthorized disclosure by the receiving party, is known by the receiving party at the time of disclosure as evidenced in writing, is rightfully obtained by the receiving party from a third party who has the right to disclose it, or which is required by law, government order or request to be disclosed by the receiving party (in which case such party must use its best efforts to give the disclosing party notice of the requirement so that disclosure can be contested by the disclosing party and receiving party agrees to seek to obtain (or to cooperate with disclosing party in obtaining) confidential treatment of such information.

RESTRICTIONS; RESPONSIBILITIES; ASSUMPTIONS

RESTRICTIONS. Except as expressly provided herein, Customer must not (and must not permit others to): (a) license, sublicense, sell, resell, rent, lease, loan, transfer, distribute, time share or grant a security interest in the Services or the Deliverables or make any of them available for access by third parties, including without limitation, in the manner of a service bureau or hosted application; (b) create derivative works based on or otherwise modify the Services or the Deliverables; (c) access the Services or the Deliverables in order to develop a competing or similar product or service; (d) include, send, store or run software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs using the Services or the Deliverables; (e) use the Services to reproduce, distribute, display, transmit or use material protected by copyright or other intellectual property right (including the rights of publicity or privacy) without first obtaining the express permission of the owner; (f) use the Services to cause physical injury to the property of another; (g) use the Services to violate any applicable laws; (h) use the Services to temporarily or permanently remove, copy, add, modify, halt or disable any computer data, computer programs or computer software from a computer or computer network without authorization; (i) use the Services to cause a computer to fail or malfunction, regardless of how long the failure or malfunction persists; or (j) access the Services by any means other than through the interface provided by Ingram Micro.

CERTAIN RESPONSIBILITIES. Customer is responsible for, without limitation, the following: (a) collaborating with Ingram Micro on the successful completion of the Services; (b) the Customer responsibilities described in Schedule A; (c) the lawfulness of Customer’s acts and omissions; (d) using encryption and security features, if and when made available to Customer, for any Customer data containing sensitive information; (e) using the Services within the permitted scope and only in accordance with the numbers, types and identifiers of permitted users, applications, servers, devices, capacity and locations at or through which Ingram Micro authorizes the use of the Services; (f) using the Services only in accordance with the Documentation; and (g) ensuring that all of the information Customer provides or makes available to Ingram Micro while using the Services is up to date and accurate at all times.

ACCESS. In order for Ingram Micro to provide the Services, Customer will ensure that Ingram Micro or its designated representative has reasonable remote access to the servers and systems required for its provision of the Services, and Customer is solely responsible for obtaining any and all authorizations and third party permissions and consents for such access. If Customer has not provided all necessary information to Ingram Micro, or Ingram Micro is otherwise denied or delayed access or information by Customer, then Ingram Micro will be excused, without liability, from performing any further Services. Such failures on Customer’s part will not relieve Customer from its payment obligations to Ingram Micro. Customer acknowledges that a delay caused by Customer’s failure to provide information or accessibility required for Ingram Micro to provide the Services may result in delays and additional costs for the Services, for which Customer will be liable.

ASSUMPTIONS. The assumptions described in Schedule A are agreed to between Customer and Ingram Micro and apply to Services and Deliverables provided by Ingram Micro.

TERM AND TERMINATION

The term, including any renewal term, for the Services will be that set forth in the system at the time the Customer places its order for the Services.

If Ingram Micro determines, in its sole and absolute discretion, that Customer may have used the Services in an unauthorized manner or otherwise breached these Terms of Service, Ingram Micro may in its discretion temporarily or permanently prevent Customer from using the Services, cancel the Services without a refund and, if appropriate, pursue legal action against Customer. In addition, Customer may be subject to civil or criminal penalties and/or injunctive relief.

Ingram Micro may also terminate these Terms of Service and any Service at any time for any reason, or no reason for convenience, without providing any advance notice to Customer and without incurring any liability.

Any provision of these Terms of Service required by its construction or that by their nature should apply beyond their terms will survive termination, including, but not limited to, the confidentiality obligations, the warranty disclaimer, the indemnity provisions, the limitations of liability and term and termination.

AMENDMENT

Ingram Micro may at any time modify these Terms of Service, or any part thereof, or may impose new conditions to use of the Services. Except as otherwise stated herein, any modification to these Terms of Service shall be effective immediately after it initially is posted on the legal page of the Site . Use of the Services after any such modification will be conclusively deemed acceptance of such modification. If any modification is unacceptable to Customer, Customer may terminate the Terms of Service, subject to the terms and conditions contained herein. These Terms of Service may not otherwise be amended except in writing signed by Customer and by an authorized representative of Ingram Micro.

PRIVACY

PERSONAL DATA. Customer and Ingram Micro acknowledge and agree to comply with the applicable data protection and privacy legislation (“ Data Protection Laws”). In this regard, Customer and Ingram Micro agree to comply with the applicable Data Protection Laws when using, handling, disclosing, transferring, sharing or processing in any way Personal Data (as defined in the Privacy Statement referred to below). Customer and Ingram Micro acknowledge and agree that all Personal Data shared and processed by and between the parties is considered confidential Information and subject to the confidentiality obligations in these Terms of Service. With respect to any and all data, including, but not limited to Personal Data, Customer represents and warrants that: (a) Customer is the Data Controller (as defined under Data Protection Laws) of all Personal Data provided to Ingram Micro, whereas Ingram Micro is a Data Processor (as defined under Data Protection Laws) of such Personal Data; (b) all such Personal Data is Customer’s sole property or has been provided by Customer to Ingram Micro in accordance with Customer’s privacy policy and Data Protection Laws; and (c) Customer has obtained all necessary consents required to transfer the Personal Data to Ingram Micro, including outside the European Economic Area.

DATA PRIVACY. Subject to Data Protection Laws, Ingram Micro may provide the Services from any Ingram Micro or Ingram Micro partner facility anywhere in the world (including, without limitation the USA) and may, at any time, transfer the provision of the Services from one Ingram Micro or Ingram Micro partner facility to another.

PRIVACY STATEMENT. Ingram Micro’s collection, use, storage, processing, disclosure and deletion of Personal Data (as defined in the Privacy Statement) provided by Customer is governed by the privacy statement located at https://corp.ingrammicro.com/privacy-statement.aspx or such other place as may be updated by Ingram Micro from time to time (“ Privacy Statement”).

INDEPENDENT DEVELOPMENT

Ingram Micro may develop, license, resell, market or distribute products or services that perform the same or similar functions as, or otherwise compete with, Customer’s business. Except as otherwise agreed in writing by Ingram Micro, Ingram Micro will be free to use any information, suggestions or recommendations Customer provides to Ingram Micro through the Services or otherwise pursuant to these Terms of Service for any purpose, subject to any applicable patents or copyrights.

NO WARRANTY; DISCLAIMERS

TO THE EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED TO CUSTOMER “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, OR NON-INFRINGEMENT.

INGRAM MICRO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THOSE REGARDING MERCHANTABILITY, NON-INFRINGEMENT, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE. THIRD PARTY SERVICES AND SOFTWARE, IF ANY, ARE PROVIDED AS-IS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED; ANY WARRANTY FOR THIRD PARTY SERVICES AND SOFTWARE ARE PROVIDED, IF AT ALL, BY THE THIRD PARTY VENDOR FOR SUCH SERVICES AND SOFTWARE.

INGRAM MICRO MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES THAT CUSTOMER’S USE OF THE SERVICES OR THE DELIVERABLES WILL COMPLY WITH APPLICABLE LAWS.

INDEMNIFICATION

Customer agrees to defend, indemnify and hold harmless Ingram Micro, its affiliates, and their respective directors, officers, shareholders, employees, agents, licensors and advisors (“ Indemnified Parties”), from and against any claim, demand, liability, damage, losses, judgments, suit, action, or cause of action, costs and expenses (including, without limitation, reasonable legal fees) arising directly or indirectly out of or relating to: (a) Customer’s use of the Services; (b) Customer’s breach of any provision of these Terms of Service; (c) Customer’s publication or use of Content that infringes the intellectual property rights of any third party, including, but not limited to, patent, copyright, and trade secret rights; (d) any action taken by Ingram Micro in investigating a suspected violation of these Terms of Service or as result or finding that a violation has occurred; and (e) costs associated with document production, depositions, interrogatories and related demands arising out of private third party, governmental or regulatory claims in connection with Customer’s use of the Services to the extent Ingram Micro is not a target.

Customer will not settle any claim against the Indemnified Parties unless such settlement completely and forever releases the Indemnified Parties with respect thereto or unless the Indemnified Parties provide their prior written consent to such settlement. In any action that Customer provides defense on behalf of the Indemnified Parties, the Indemnified Parties may participate in such defense at its own expense by counsel of its choice.

LIMITATION OF LIABILITY

CUSTOMER EXPRESSLY UNDERSTANDS AND AGREES THAT IN NO EVENT WILL THE INDEMNIFIED PARTIES BE LIABLE TO CUSTOMER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR INCOME, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE INDEMNIFIED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES UNDER CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY).

CUSTOMER SPECIFICALLY ACKNOWLEDGES THAT THE INDEMNIFIED PARTIES ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

CUSTOMER AGREES THAT THE AGGREGATE LIABILITY OF THE INDEMNIFIED PARTIES TO CUSTOMER FOR ANY AND ALL CLAIMS UNDER CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY ARISING UNDER THESE TERMS OR FROM ANY OF INGRAM MICRO OR AFFILIATE POLICIES OR THE USE OF THE SERVICES IS LIMITED TO USD $100.

GOVERNING LAW; ARBITRATION

GOVERNING LAW. These Terms of Service are governed by and construed in accordance with the laws of the State of California, USA, not including its conflict of law principles. The parties disclaim the application of the United Nations Convention on Contracts for the International Sale of Goods to these Terms of Service.

For all disputes based upon, arising out of, or in any manner connected with these Terms of Service, their breach, or any of the transactions contemplated by these Terms of Service, or further agreements resulting therefrom, if the parties’ attempt to settle a dispute informally is not successful, it will be settled in English by binding arbitration in Orange County, California in accordance with the AAA Rules. Each party will bear its own expenses and will share equally in fees of the arbitrator(s). If the value of the dispute is under USD 5 million, a single arbitrator will be selected by the parties from the candidate pool. If the value of the dispute is over USD 5 million, a three (3) arbitrator panel will be selected by the parties from the candidate pool. The parties will provide each other with all requested documents and records related to the dispute in a manner that will minimize the expense and inconvenience of both parties. Discovery will not include depositions or interrogatories except as the arbitrators expressly allow upon a showing of need. The parties and arbitrator(s) will be guided in resolving discovery disputes by the Federal Rules of Civil Procedure. If disputes arise concerning discovery requests, the arbitrators will have sole and complete discretion to resolve the disputes. The parties agree that time of the essence principles will guide the hearing and that the arbitrator(s) will have the right and authority to issue monetary sanctions in the event of unreasonable delay. The arbitrator(s) will deliver a written opinion setting forth findings of fact and the rationale for the award within thirty (30) days following conclusion of the hearing. The award of the arbitrator(s), which may include legal and equitable relief, but which may not include punitive damages (except with respect to a claim for indemnification for a third-party claim that may have included such types of damages) to the extent awarded, will be final and binding upon the parties, and judgment may be entered upon it in accordance with applicable law in any court of competent jurisdiction. In addition to award the arbitrator(s) will have the discretion to award the prevailing party all or part of its attorneys’ fees and costs, including fees associated with arbitrator(s), if the arbitrator(s) determines that the position taken by the other party on material issues of the dispute were without substantial foundation. These Terms of Service will control if there is a conflict between these Terms of Service and the AAA Rules.

GENERAL PROVISIONS

ASSIGNMENT. Customer may not assign its rights or obligations, whether by operation of law or otherwise without Ingram Micro’s prior written consent, and any such act by Customer will be void. Ingram Micro may assign these Terms of Service without Customer’s consent.

NOTICE. Except as otherwise provided herein, all notices shall be in writing and deemed given upon: (i) personal delivery; (ii) when received by the addressee if sent by a nationally recognized overnight courier (receipt requested); (iii) the second business day after mailing; or (iv) the first business day after sending by email, except that email shall not be sufficient for notices of termination or regarding a claim. Notices to Customer will be sent to Customer’s email address that Ingram Micro has on file. It is important that Customer’s address is up to date. Notices to Ingram Micro must be sent to:

Email: imcloud-iaas-gs.managed@ingrammicro.com

and

By mail to the following address:
Ingram Micro Inc.
3351 Michelson Drive,
Suite 100, Irvine, CA 92612-0697
United States of America
Attn: VP, Associate General Counsel

FORCE MAJEURE. Ingram Micro will not be liable or responsible to Customer, nor be deemed to have defaulted under or breached these Terms of Service, and will be excused from performance in the event of any failure or delay in fulfilling or performing any provision of these Terms of Service or its performance of the Services, when and to the extent such failure or delay is caused by or results from acts beyond Ingram Micro’s reasonable control, including without limitation: domain name server or instant messaging issues, strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), acts or omissions of Customer, its affiliates or any third party, trespassing, sabotage, theft or other criminal acts, by requirement of law, regulation, order or other governmental action, failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, explosions, collapse of building structures, fires, floods, storms, earthquakes, epidemics or similar events, natural disasters or extreme adverse weather conditions.

NO WAIVER. Ingram Micro will not be considered to have waived any of its rights or remedies described in these Terms of Service unless such waiver is in writing and signed by an authorized representative of Ingram Micro. No delay or omission by Ingram Micro in exercising Ingram Micro rights or remedies will impair or be construed as a waiver. Any single or partial exercise of a right or remedy by Ingram Micro will not preclude further exercise of any other right or remedy. Ingram Micro’s failure to enforce the strict performance of any provision of these Terms of Service will not constitute a waiver of Ingram Micro’s right to subsequently enforce such terms and conditions.

RELATIONSHIP OF THE PARTIES. Customer and Ingram Micro are independent contractors to each other. Nothing in these Terms of Service will be interpreted to create a partnership, joint venture, agency, fiduciary or trustee relationship. Customer will not have any right or authority to assume or create any obligation of any kind expressed or implied in the name of or on behalf of Ingram Micro. Ingram Micro may at any time subcontract any or all of Ingram Micro obligations hereunder to any third party.

CONSTRUCTION. The Services will be provided in the English language unless agreed otherwise. The parties confirm that they have requested that the Terms of Service and all related documents be drafted in English at the express wishes of the parties.

ENTIRETY. These Terms of Service, together with any referenced terms, conditions and policies, are the final and entire agreement between Customer and Ingram Micro and supersede all prior or contemporaneous oral or written agreements, representations, understandings, undertakings and negotiations.

DEFINITIONS

Following terms, when capitalized, will have the meanings defined below.

“Ingram Micro” means the party outlined as follows:

Country From Which the Order for Services is Placed	Ingram Micro Contracting Party	Marketplace URL ("Site")
Australia	Ingram Micro Asia Marketplace Pte Ltd. (Singapore)	https://au.cloud.im/legal
Belgium	Ingram Micro Global Services B.V. (Netherlands)	https://be.cloud.im/legal
Brazil	Ingram Micro Brasil Ltda (Brasil)	https://br.cloud.im/legal
Canada	Ingram Micro LP (Ontario, Canada)	https://ca.cloud.im/legal
France	Ingram Micro Global Services B.V. (the Netherlands)	https://fr.cloud.im/legal
Germany	Ingram Micro Global Services B.V. (the Netherlands)	https://de.cloud.im/legal
India	Ingram Micro India Pvt. Limited (India)	https://in.cloud.im/legal
Italy	Ingram Micro Global Services B.V. (the Netherlands)	https://it.cloud.im/legal
Mexico	Ingram Micro México S.A. de C.V. (Mexico)	https://mx.cloud.im/legal
Netherlands	Ingram Micro Global Services B.V. (the Netherlands)	https://nl.cloud.im/legal
New Zealand	Ingram Micro Asia Marketplace Pte Ltd. (Singapore)	https://nz.cloud.im/legal
Singapore	Ingram Micro Asia Marketplace Pte Ltd. (Singapore)	https://sg.cloud.im/legal
Spain	Ingram Micro Global Services B.V. (Netherlands)	https://es.cloud.im/legal
Sweden	Ingram Micro Global Services B.V. (the Netherlands)	https://se.cloud.im/legal
United Kingdom	Ingram Micro Global Services B.V. (Netherlands)	https://uk.cloud.im/legal
USA	Ingram Micro Inc. (Delaware, USA)	https://us.cloud.im/legal

“Site” means the Site listed in the chart in the definition for Ingram Micro above.

SCHEDULE A – DESCRIPTION OF INGRAM MICRO’S IaaS MANAGED SERVICES

Last Updated: November 9, 2018

Customer Responsibilities

Both Customer and Ingram Micro are responsible for collaborating on the execution of the Services. Customer agrees to cooperate with Ingram Micro to help ensure that the Services are successfully completed. Customer agrees it is responsible for the following:

Prior to the start of the services engagement, Customer will indicate to Ingram Micro in writing a person to be the single point of contact, according to project plan, to help ensure that all tasks can be completed within the specified time period. All Services communications will be addressed to such point of contact (the “Customer Contact”). Failure to do so might result in an increase in scope and/or duration in scheduling.
Customer will provide technical points-of-contact, (“Technical Contacts”), who have a working knowledge of the environment in scope for the Services. Ingram Micro may request that meetings be scheduled with Technical Contacts.
The Customer Contact will have the authority to act for Customer in all aspects of the Service including bringing issues to the attention of the appropriate persons within Customer’s organization and resolving conflicting requirements.
The Customer Contact will ensure that any communication between Customer and Ingram Micro, including any scope-related questions or requests, are made through the appropriate Ingram Micro representative.
The Customer Contact will provide timely access to technical and business points of contact and required data/information for matters related to the scope of Service.
The Customer Contact will ensure attendance by key Customer contacts at Customer meetings and deliverable presentations.
The Customer Contact will obtain and provide project requirements, information, data, decisions and approvals within one working day of the request, unless both parties agree to a different response time.
Customer may be responsible for developing or providing documentation, materials and assistance to Ingram Micro and agrees to do so in a timely manner. Ingram Micro shall not be responsible for any delays in completing its assigned tasks to the extent that they result from Customer’s failure to provide such timely documentation, materials and assistance.
Customer will inform Ingram Micro of all access issues and security measures, and provide access to all necessary hardware and facilities.
Customer is responsible for providing all hardware, software, internet access, and facilities for the successful completion of the Services.
Customer agrees to provide access to the environment to install data collection agent software (the “Data Collection Agent”) or Customer will install the Data Collection Agent themselves under the guidance and support of Ingram Micro. The Data Collection Agent is Third Party Material.
Customer is to provide outbound internet over Secure Socket Layer (SSL) 443 and Secure Shell (SSH) to transfer historical data; this can be via a proxy server to reduce outbound access.
Customer will complete a backup of all existing data, software and programs on all affected systems prior to and during the delivery of this Service. Customer should make regular backup copies of the data stored on all affected systems as a precaution against possible failures, alterations, or loss of data.

Overview

The Services are designed to provide certain monitoring and operational management activities for the Customer’s cloud hosted infrastructure on AWS and Azure, using Information Technology Infrastructure Library (ITIL®) based methodologies.

Client management	Customer success & Support Oversight Internal Escalation Points Reporting and Operational metrics
Helpdesk	24x7 Helpdesk (Email, Phone and ITSM) Knowledge Database of issues and resolutions
Service Management	Monitoring systems Event detection, Automation, Logging, correlation and filtering Event responses, SOP and resolution Event Closure
Incident management	Incident and Events Management Investigation, correlation and Diagnosis Remediation Escalation management Problem Management Critical Incident Management
Technical Support	OS Monitoring and support DB monitoring and support URL Monitoring Platform Monitoring and support Patching Technical Troubleshooting User & Security administration & Support
Cost Management	Spend View Financial and Capacity management

The Cloud Managed services will be offered in 3 packages supporting different service levels:

Standard
Professional
Premium

Offering

Standard

Professional

Premium

Support

24x7 – L1

24x7 – L1, L2, L3

Incident Management

Yes

Incident Limits

Base price covers 4 incidents/month, after that incidents are charged the per incident fees

Unlimited

unlimited

Support SLA

Critical

Severe

Standard

Response	Resolution

4 Hours	24 Hours
24 Hours	48 Hours

Response	Resolution
1 Hour	4 Hours
2 Hours	24 Hours
4 Hours	48 Hours

Response	Resolution
30 Min	4 Hours
1 Hour	24 Hours
2 Hours	48 Hours

Access to Cost Management Platform**

Yes

Monitoring & Alerting

No

Yes

OS Troubleshooting & Patching

No

Yes

Database Monitoring

No

Yes

URL Monitoring & Alerting

No

Yes

Identity & Access Management

No

Yes

Change Management

No

Yes

Escalation Support

No

Yes

Monthly Reporting

No

Yes

Backup & Recovery

No

Yes

Disaster Recovery Support

No

Yes

Storage Management

No

Yes

Quarterly Operations Review

No

Yes

Assumptions

In the delivery of these Services, Ingram Micro makes the following assumptions:

Ingram Micro will be provided with necessary Customer IT and business contacts to report any necessary information during the project.
Customer will respond in a timely manner to requests for information. Any delays may cause delays in the agreed to timeline.
Project will begin approximately two weeks after the order is placed on the Ingram Micro cloud marketplace, or on a mutually agreeable date.
If there is a schedule delay not exclusively caused by Ingram Micro, or a change in scope or deliverables, there may be a price increase.

The “Standard” Service Offering

Scope of Work

The Standard Support service level is designed for resellers and customers who want a standard 24x7 helpdesk for their Infrastructure on Cloud (AWS & Azure). Customers will get an SLA bound Incident Management, ticketing and Cost management for their cloud Infrastructure.

Support Language and location

English, Remote Support

Ingram Micro will deliver L1 support services to its customers as per the scope listed in the below section.

Service Management

Ingram Micro IaaS Managed Services team shall provide 24 x 7 Active Support

Incident Management
- Monitor incident queue in ticketing tool
- Receive the incident and send acknowledgement to the initiator
- Analysis of incident and provide root cause and resolution
- Communicate with users
- Co-ordinate with AWS/AZURE teams
- Update ticketing tool with incident history
- Shift hand-offs and co-ordination
- Service Delivery Management

For details Refer Appendix C - Incident Management Process

Escalation Support

Ingram Micro IaaS Managed Services team will provide the escalation support for the incidents and issues related to AWS & Azure platform, OS & Database with respective cloud provider.

Service Level Agreement (SLA)

Below table summarizes the response SLAs for the Professional Package. Ingram Micro will meet the below SLAs for 95% of the tickets.

Severity	Response Time
Severity (P2) – Business Impacted	4 Hours
Severity (P3) – Standard	24 Hours

The Response and Resolution SLAs will be effective 1 week from the date that the first order is placed by the Customer.

Out of Scope Activities

Ongoing Development or Application support (break fix, changes to source code)
Problem Management and Root Cause Analysis
Deployment of approved/non-approved software
Application and Database installation and its services
Renewal of subscription and third-party services

Cloud Services supported for Azure and AWS

Category	Azure	AWS
Compute	Virtual Machines	Elastic Compute Cloud- EC2
Compute	Virtual Machine Scale Sets	AWS Auto scaling
Networking	Virtual Network	Virtual Private Cloud - VPC
	Load Balancer	Load Balancer – Classic/Network
	Azure DNS	Route 53
	Traffic Manager	Route 53
	VPN Gateway	VPN Gateway
Storage	Managed Disks	Elastic Block Storage - EBS
	Blob Storage	S3/Glacier
	Disk Storage	Elastic Block Storage - EBS
Databases	Azure SQL Database	RDS
Identity	Azure Active Directory	IAM

The "Professional" Service Offering

Scope of Work

The Professional Support service level is designed for resellers and customers who want a standard 24x7 Managed services support for their Infrastructure on Cloud (AWS & Azure). Customers will get SLA bound Incident Management, Operating System (OS) and Services Monitoring, Fault Resolution & remediation, Automated ticketing and Monthly reports/views for their cloud Infrastructure.

Support Language and Location

English, Remote Support

Platform, Operating System (OS) & Services Monitoring

Provide Operating Systems administration services for Windows and Linux as Supported by AWS & Azure.

Description	In-Scope
Basic Infrastructure Monitoring	Performance Monitoring – Operating System [ CPU, Memory, Storage, Network I/O] Availability Monitoring –Instances, Infrastructure, Cloud Services (AWS & Azure) Operating system and Application services monitoring
Operating Systems under scope	Windows – Windows 2008 SP R2, Windows 2012, Windows 2016 Linux – RHEL 6 & 7, CentOS 6,7, Suse 11.3,12,15 , Ubuntu 16, Amazon Linux 2.7.4 onwards
Tools / Services Used for Azure Cloud	Ingram Micro will leverage Azure Monitor as the primary monitoring and reporting platform for IaaS Managed services. Each VM (Linux/Windows) will have Azure Diagnostics agent installed for Operating System and Application services monitoring
Tools / Services Used for AWS Cloud	Ingram Micro will use AWS CloudWatch service as the primary monitoring and reporting platform for IaaS Managed Services. Each EC2 (Linux/Windows) will have CloudWatch agent installed for Operating System and Application services monitoring.

Ingram Micro IaaS Managed Services team will support below list of activities for Windows & Linux Operating Systems. Anything not mentioned in the table will be supported additionally by reasonable efforts basis.

Support Customer with basic system knowledge related to User authentication, User management, Processing, File configuration, Storage, Access, Backup and Navigation through files.
Network Communication Utilities (Linux - Ping, Finger, FTP, Telnet ; Windows - Ping, FTP, Telnet, tracert)
Policy updates, Monitoring updates, Antivirus updates
Manage security - Basic firewall and SELinux configuration.
Create and configure file systems and file system attributes, such as permissions, encryption, access control lists, and network file systems
Operational assistance, including booting into different run levels, identifying processes, starting and stopping virtual machines, and controlling services.
Configure storage using LVM, partitions and logical volumes
Manage file system permissions for users and groups, create and apply policies.

Database Monitoring

Ingram Micro IaaS Managed Services team will provide Database monitoring services for below mentioned Databases on AWS & Azure VMs or Database as a service (RDS or Azure SQL)

Description	In-Scope
Database Under Scope	Windows SQL Server 2008 R2 SP3, SP4 Windows SQL Server 2012 SP3 Windows SQL Server 2014,2016 Oracle 11g onwards PostgreSQL 9.3, 9.4, 9.5, 9.6
Tools/Services used for Database Monitoring	Ingram Micro will leverage Azure SQL & Log Analytics service for doing the database monitoring on Azure Platform Ingram Micro will leverage AWS Cloudwatch for doing the database monitoring on AWS Platform
Metrics for Database Monitoring	Query throughput Query Execution Performance Connections and Buffer pool usage Database Backup jobs

URL Monitoring and Alerts

Ingram Micro shall provide

Basic application URL monitoring for downtime and availability.
Creating alerts and automated tickets in ITSM

Patching

Ingram Micro will monitor the Software updates on all the provisioned server, and make sure all the servers are updated with customer approved latest Patches.

Steps for the server patching process:

Ingram Micro will identify the latest customer approved patches to be deployed on the servers
Ingram Micro will open a change request for the Patching activity within the Maintenance window for the server. – (Refer Appendix –D : Change Management Process)
Once change is approved, Ingram Micro will use below mentioned Tools/Services for patching the servers.
All the patched servers will be rebooted after the patching, and notification will be send to all the concerned stakeholders.
Change ticket is closed, with all the updates and communications.

Tools /Services Used:

For VMs hosted on Azure, Ingram Micro will leverage Azure Update Management for patching the servers. All the patching logs will be stored in Azure Log Analytics.

For VMs hosted on AWS, Ingram Micro will leverage AWS Systems Manager for patching your servers. Patching updates for the servers can be easily viewed in AWS patching manager.

Operating Systems (OS) Troubleshooting

Ingram Micro will troubleshoot issues related to OS performance, Disk & File systems
Configuration updates/additions/removals
Software installation support for supported AWS EC2/ Azure VM instances
Performance reviews
System log analysis
Network connectivity (in coordination with network administrators)
Configuration, addition, removal, consolidation or file systems

AWS/Azure Platform monitoring and support

Networking/Connectivity
- Monitoring and validating that network connectivity is performing within limits against the pre-defined configurations, determined from dependency mapping or stated specifications.
- Resolving issues and alerts associated to network connectivity. Some resolution efforts may require customer participation and support due to proximity of components and security features of their network.
- Support is limited to networking components within customer’s AWS or Azure environment.
Storage
- Storage utilization monitoring.
- Increase the disk size, IOPS, or change the disk type on AWS or Azure Cloud VMs
Security
- Security alert monitoring (VPC Flow logs, Network Watcher’s)

Identity & Access Management

Ingram Micro will perform the following basic identity and access management activities for customer AWS & Azure environment:

Add and/or remove users to and from Security groups
Resetting password as applicable
Add and/or remove users to and from specific cloud resources, services and regions.
Subscription Management

Service Management

Ingram Micro shall provide 24 x 7 Active Support

Incident Management
- Monitor incident queue in ticketing tool
- Receive the incident and send acknowledgement to the initiator
- Analysis of incident and provide root cause and resolution
- Communicate with users
- Co-ordinate with AWS/AZURE teams
- Update ticketing tool with incident history
- Shift hand-offs and co-ordination
- Monitoring and reporting of Incidents
- System Log Check
- Service Delivery Management
- Problem Management

For details Refer Appendix C - Incident Management Process

Change Management

Ingram Micro will perform not more than 10 Change requests per customer. System updates and upgrades will be executed after the change request incident is approved by Change Advisory Board (CAB).

Change tickets will be opened to do below changes in the Cloud Infrastructure environment

Significant landscape configuration changes (such as NAT, Rules, Routes and access)
Adding a new server EC2 or Azure VM.
Upgrading Instance size
Patching of servers.
Updating VPC or VNet
Other change management requests will be considered if time and effort falls within Change Management time allocation of 3 hours per request.

For details Refer Appendix D - Change Management Process

Escalation Support

Ingram Micro will provide the escalation support for the incidents and issues related to AWS & Azure platform, OS & Database with respective cloud provider.

Reporting

Monthly Health Report – Detailed report about number of tickets created for all the resources provisioned on cloud, including Virtual machines (Azure VM/EC2), Databases (SQL/RDS). Resource utilization i.e. CPU, Memory, Storage, Network I/O provisioned on to the cloud.

Service Level Agreement (SLA)

Below table summarizes the response SLAs for the Professional Package. Ingram Micro will meet the below SLAs for 95% of the tickets.

Security	Response Time	Resolution Time**
Severity 1 (P1) – Business Critical/ Operations halted	1 Hour	4 Hours
Severity 2 (P2) – Business Impacted	2 Hours	24 Hours
Severity 3 (P3) – Standard Tickets	4 Hours	48 Hours

The Response and Resolution SLAs will be effective 1 week from the date that the first order is placed by the Customer.

** Resolution SLA clock will stop in case the issue is from the Cloud Platform side, where Ingram Micro need assistance from Cloud Provider (i.e. AWS or Microsoft Azure) to resolve the issue.

Out of Scope Activities

Application level monitoring for the hosted applications.
Backup & Disaster Recovery Management & Support.
Application migration to cloud.
Cloud (AWS & Azure) architecture and design for new projects or existing setup
Any third party application /Software management & support.
Support for advanced security (Firewall/IDS/IPS/Anti-virus) & compliance (SOX, GDPR,PCI DSS) audits
Optimization of existing infrastructure.

Cloud Services supported for Azure and AWS

Ingram Micro will provide support for the following AWS & Azure services or resources for Professional Support service level.

Category	Azure	AWS
Compute	Virtual Machines	Elastic Compute Cloud- EC2
Compute	Virtual Machine Scale Sets	AWS Auto scaling
Networking	Virtual Network	Virtual Private Cloud - VPC
	Load Balancer	Load Balancer – Classic/Network
	Azure DNS	Route 53
	Traffic Manager	Route 53
	VPN Gateway	VPN Gateway
Storage	Managed Disks	Elastic Block Storage - EBS
	Blob Storage	S3/Glacier
	Disk Storage	Elastic Block Storage - EBS
Databases	Azure SQL Database	RDS
Identity	Azure Active Directory	IAM
Monitoring	Azure Monitor	CloudWatch

The "Premium" Service Offering

Scope of Work

Premium Support provides tooling and access to human expertise, incorporating best practices and 24x7x365 operational support for Ingram Micro resellers and end customer’s cloud environment. Premium Support is for customers who need more of a comprehensive support experience, including everything from Professional Support, and additionally Capacity Analysis, Backup and Recovery, Storage Management, Monthly Operations view Proof of Concept Services Outline

Support Language and Location

English, Remote Support

Platform, Operating System (OS) & Services Monitoring

Description	In-Scope
Basic Infrastructure Monitoring	Resource utilization monitoring – CPU, Memory, Storage, Network I/O. Operating system and Application services monitoring Firewall, DNS, Load Balancer and other Infrastructure services monitoring. Database Monitoring Alerting/Alarms with response SLAs.
Operating Systems under scope	Windows – Windows 2008 SP R2, Windows 2012, Windows 2016 Linux – RHEL 6 & 7, CentOS 6,7, Suse 11.3,12,15 , Ubuntu 16
Tools / Services Used for Azure Cloud	Ingram Micro will leverage Azure Monitor as the primary monitoring and reporting platform for IaaS Managed services. Each VM (Linux/Windows) will have Azure Diagnostics agent installed for Operating System and Application services monitoring
Tools / Services Used for AWS Cloud	Ingram Micro will use AWS CloudWatch service as the primary monitoring and reporting platform for IaaS Managed Services. Each EC2 (Linux/Windows) will have CloudWatch agent installed for Operating System and Application services monitoring.

Ingram Micro shall support below list of activities for Windows & Linux Operating Systems, anything not mentioned in the table will be supported additionally by commercially reasonable efforts basis.

Support Customer with basic system knowledge related to User authentication, User management, Processing, File configuration, Storage, Access, Backup and Navigation through files.
Network Communication Utilities (Linux - Ping, Finger, FTP, Telnet ; Windows - Ping, FTP, Telnet, tracert)
Policy updates, Monitoring updates, Antivirus updates
Manage security - Basic firewall and SELinux configuration.
Create and configure file systems and file system attributes, such as permissions, encryption, access control lists, and network file systems
Operational assistance, including booting into different run levels, identifying processes, starting and stopping virtual machines, and controlling services.
Configure storage using LVM, partitions and logical volumes
Manage file system permissions for users and groups, create and apply policies.

Database Monitoring

Ingram Micro will provide Database monitoring services for below mentioned Databases on AWS & Azure VMs or Database as a service (RDS or Azure SQL)

Description	In-Scope
Database Under Scope	Windows SQL Server 2008 R2 SP3, SP4 Windows SQL Server 2012 SP3 Windows SQL Server 2014,2016 Oracle 11g onwards PostgreSQL 9.3, 9.4, 9.5, 9.6
Tools/Services used for Database Monitoring	Ingram Micro will leverage Azure SQL & Log Analytics service for doing the database monitoring on Azure Platform Ingram Micro will leverage AWS Cloudwatch for doing the database monitoring on AWS Platform
Metrics for Database Monitoring	Query throughput Query Execution Performance Connections and Buffer pool usage Database Backup jobs

URL Monitoring and Alerts

Basic application URL monitoring for downtime and availability
Creating alerts and automated tickets in ITSM

Patching

Monitor the Software updates on all the provisioned server, and make sure all the servers are updated with latest Patches.

Tools /Services Used:

For VMs hosted on Azure, Ingram Micro will leverage Azure Update Management for patching the servers. All the patching logs will be stored in Azure Log Analytics.

For VMs hosted on AWS, Ingram Micro will leverage AWS Systems Manager for patching your servers. Patching updates for the servers can be easily viewed in AWS patching manager.

Operating Systems (OS) Troubleshooting

Ingram Micro will troubleshoot issues related to

OS performance, Disk & File systems
Configuration updates/additions/removals
Software installation support for supported AWS EC2/ Azure VM instances
Performance reviews
System log analysis
Network connectivity (in coordination with network administrators)
Configuration, addition, removal, consolidation or file systems

AWS/Azure Platform monitoring and support

Networking/Connectivity
Monitoring and validating that network connectivity is performing within limits against the pre-defined configurations, determined from dependency mapping or stated specifications.
Resolving issues and alerts associated to network connectivity. Some resolution efforts may require customer participation and support due to proximity of components and security features of their network.
Support is limited to networking components within customer’s AWS or Azure environment.
Storage
Storage utilization monitoring.
Increase the disk size, IOPS, or change the disk type on AWS or Azure Cloud VMs
Security
Security alert monitoring (VPC Flow logs, Network Watcher’s)

Identity & Access Management

Ingram Micro will perform the following basic identity and access management activities for customer AWS & Azure environment:

Add and/or remove users to and from Security groups
Resetting password as applicable
Add and/or remove users to and from specific cloud resources, services and regions.
Adjust permissions to resources on Cloud environment.
Assess connectivity to associated multi-factor authentication (MFA) and/or identity management solutions
Subscription Management
User Access & RBAC management
Single Sign on & Multi-factor Authentication

Backup & Recovery

Backup & Recovery will be planned and executed based on the backup policy for each of the resources (VM, Database, Configuration), backup type (Incremental vs Full backup) and depending upon the data criticality

Tools/Services Used:

Azure backup service will be leveraged for Servers/Database hosted on Azure.

For AWS workloads snapshots based backup will be taken.

Disaster Recovery Support

Ingram Micro will support customer’s existing DR plan using cloud native services from Azure and AWS. It is assumed that customer has already tested their DR plan with required RTO (Recovery Time Objective) & RPO (Recovery Point Objective) for their application. Setting up of DR for customer environment will be available on time and material basis, and is currently not in scope.

Tools/Services used:

For Azure, Ingram Micro will leverage Azure Site Recovery (ASR) for DR execution.

For AWS, Ingram Micro will leverage CloudFormation script to run the continuous replication of data, failover and failback for the DR execution.

Storage Management

Data management policies will be implemented based on the requirement. Data security, transfer of backup from general-purpose storage to Archival storage, disk management are few of the tasks in Storage management.

The native Cloud storage type will be decided based on the data type as mentioned below.

For VM disks – EBS and VM disks for AWS & Azure VMs respectively
For Archival Storage –Glacier & Archival/Cool Blob storage for AWS & Azure respectively
General Purpose – S3 & Blob storage for AWS & Azure respectively

Service Management

Incident Management

Monitor incident queue in ticketing tool
Receive the incident and send acknowledgement to the initiator
Analysis of incident and provide root cause and resolution
Communicate with users
Co-ordinate with AWS/AZURE teams
Update ticketing tool with incident history
Shift hand-offs and co-ordination
Monitoring and reporting of Incidents
System Log Check
Service Delivery Management
Problem Management

For details Refer Appendix C - Incident Management Process

Change Management

Ingram Micro will perform not more than 10 Change request per customer. System updates and upgrades will be executed after the change request incident is approved by Change Advisory Board (CAB).

Change tickets will be opened to do below changes in the Cloud Infrastructure environment

Significant landscape configuration changes (such as NAT, Rules, Routes and access)
Adding a new server EC2 or Azure VM.
Upgrading Instance size
Patching of servers.
Updating VPC or VNet
Other change management requests will be considered if time and effort falls within Change Management time allocation of 3 hours per request.

For details Refer Appendix D - Change Management Process

Escalation Support

Ingram Micro will provide the escalation support for the incidents and issues related to AWS & Azure platform, OS & Database with respective cloud provider.

Reporting

Monthly Health Report – Detailed report about number of tickets created for all the resources provisioned on cloud, including Virtual machines (Azure VM/EC2), Databases (SQL/RDS). Resource utilization i.e. CPU, Memory, Storage, Network I/O provisioned on to the cloud.

Quarterly Operations Review that contains
A detailed report of all the Resources (VMs/ Database/Infrastructure services
Statistics of incidents created
SLA adherence report
Changes performed in the quarter
Patching status update.
Security review of the cloud Infrastructure.

Service Level Agreement (SLA)

Below table summarizes the response SLAs for the Premium Package. Ingram Micro will meet the below SLAs for 95% of the tickets.

Severity	Response Time	Resolution Time**
Severity 1 (P1) – Business Critical/ Operations halted	30 Min	4 Hours
Severity 2 (P2) – Business Impacted	1 Hour	24 Hours
Severity 3 (P3) – Standard Tickets	2 Hours	48 Hours

** Resolution SLA clock will stop in case the issue is from the Cloud Platform side, where Ingram Micro need assistance from Cloud Provider (i.e. AWS or Microsoft Azure) to resolve the issue.

The Response and Resolution SLAs will be effective 1 week from the date that the first order is placed by the Customer.

Out of Scope Activities

Detailed Application level monitoring for the hosted applications.
Disaster Recovery setup is out of Scope. Ingram Micro will support only the existing DR setup with RTO & RPO tested by customer
Application migration to cloud.
Application code deployment.
Cloud (AWS & Azure) architecture and design for new projects or existing setup
Any Security & Compliance audits.
Any third party application /Software management & support.
Support for advanced security (Firewall/IDS/IPS/Anti-virus) & compliance (SOX, GDPR,PCI DSS) audits
Optimization of existing infrastructure.

Cloud Services supported for Azure and AWS

Ingram Micro will provide support for the following AWS & Azure services or resources for Premium Support service level.

The Response and Resolution SLAs will be effective 1 week from the date that the first order is placed by the Customer.

Category	Azure	AWS
Compute	Virtual Machines	EC2
Compute	Virtual Machine Scale Sets	AWS Auto scaling
Networking	Virtual Network	VPC
	Express Route	DirectConnect
	Azure DNS	Route 53
	Traffic Manager	Route 53
	Load Balancer	Classic/Network Load Balancer
	VPN Gateway	VPN Gateway
	Application Gateway	Application Load Balancer
Storage	Site Recovery	Azure Site Recovery
	Blob Storage	S3
	Disk Storage	Elastic Block Storage
	Azure Backup	-
	Managed Disks	Elastic Block Storage
Databases	Azure SQL Database	RDS – MySQL, MSSQL
Databases	Azure Database for MySQL	RDS – MySQL, MSSQL
Identity	Azure Active Directory	IAM
	Multi-factor Authentication	MFA
	Azure Active Directory Domain Services	AWS Directory service
	Key Vault	Key Management Service
Management Tools	Azure Advisor	Trusted Advisor
	Automation	Ops Works
	Traffic Manager	Route 53
	Azure Resource Manager	CloudFormation

Appendix B

Customer onboarding Process

Customer can peruse through the Cloud Managed services detail in the Marketplace, and the service levels (Standard, Professional & Premium) which are provided by Ingram Micro for Cloud Managed services.
Ingram Micro will schedule a kickoff call with customer to help them on the onboarding process, and the list of prerequisite information required from the customer.

Cloud Infrastructure Onboarding to Monitoring Tool

To onboard Cloud Infrastructure for the Managed services, Ingram Micro need the below listed access for the platform.

For Azure Cloud Platform:

A user account on the Azure Subscription with Contributor role, to manage resources on Azure Cloud.
To integrate, Azure Subscription with Ingram Micro Monitoring tool, we need to create an Azure AD application & Service Principal and use Subscription ID, Client ID/Application ID, Tenant ID, Application Key. Follow below link from Microsoft to fetch these details:
https://docs.microsoft.com/en-us/azure/azure-resource-manager/resource-group-create-service- principal-portal
A User account for administrative/root level privilege for Operating System (Windows/Linux)

For AWS Cloud Platform:

A user account on the AWS with AdministratorAccess role, to manage resources on AWS Cloud.
To integrate, AWS account with Ingram Micro Monitoring tool, we need Access Key ID and Secret access key of a user with Read only permissions for all AWS resources.
A User account for administrative/root level privilege for Operating System (Windows/Linux)

Access to monitoring tool:

For each Customer, Ingram Micro will give access to users (email ID) on the monitoring tool, so that they can monitor the performance of their Cloud Infrastructure for any issues.

Customer Support Readiness

There are three ways Customer can reach to Ingram Micro:

Toll-Free number: Ingram Micro will provide a Toll-free number during the kick-off call, which can be used to reach Ingram Micro support helpdesk for logging high priority P1 issue/ or getting any update on the P1 tickets.
Email ID: Customer can reach to email address provided during kick-off call for logging or getting an update on tickets for any issue in scope.
Ticketing Tool: Ingram Micro will need a list of users (email ID) from each Customer who will have access to the ticketing tool and can raise a new Service request/Incident or update an existing ticket for any concerns.

Major Incident Management

In case of any major issues (P1), Ingram Micro will open a bridge call for all the Infrastructure & application stakeholders to get regular update on the issue.

Ingram Micro need details (Email ID & Phone number) of the contact person from customer who will be the contact person for all the P1 related issues.

Incident Escalation Matrix

For any Incident escalation, customer can reach out to Ingram Micro escalation matrix that will provided during the kick-off call.

Change Management

To open and perform any change request on the Customer’s infrastructure either Ingram Micro or Reseller/End-Customer can open the change request.

Ingram Micro need a Change Approver from each Reseller/End-Customer side. Once the change is approved, it will be performed in the Change window and updates will be provided to all the required stakeholders.

Documents

Ingram Micro will need below details in the kickoff call to manage Reseller/End-Customer cloud Infrastructure.

Backup policy - Ingram Micro needs the documents about End-Customer backup policy for all the servers/ tier so that the same can be adhered while providing the Cloud Managed services.
Patching Policy – Ingram Micro needs the Patching policies of each customer for different tiers of application (Production/Dev/Test environment)
Maintenance Window and Downtime Procedures - Ingram Micro needs detail of maintenance window of all the Servers and Database, and the SOPs for putting a server in maintenance.
Standard SOPs if any – In case customer has any standard SOPs for any issues or part of maintenance Ingram Micro will validate if that can be supported as part of Cloud Managed Services.

Appendix C

Incident Management Process

The primary goal of the Incident Management process will be to restore normal service operation as quickly as possible and minimize the adverse impact on business operations of client, thus ensuring that the best possible levels of service quality and availability are maintained.

Regardless of the source (alert / phone call / email / Manual) all incidents are logged in ticketing tool – Service Desk Plus with date and time stamp. The ticket should include all necessary information mentioned in the respective SOP (standard operating procedure) of the systems or applications or databases etc.

All logged incidents will be stored in the ticketing tool “Service Desk Plus” database for further processing, reporting and analysis. Below are the steps to handle ticket:

All the incident are logged into Ticketing tool as per the criticality/impact level –P1,P2,P3

Based on criticality, the tickets will be acknowledged within the SLA, and an L1- engineer will be assigned to work on the issue.

L1 engineer will refer the Standard Operating Procedure (SOP’s) and Known Error Database (KEDB) to resolve the issue at his level.
If the issue is not resolved by SOPs and KEDB, the ticket will be escalated to L2/L3 – engineer.
L2/L3 engineer will troubleshoot and resolve the issue at their end.
If the remediation involves third party or Cloud Provider support, L2/L3 team will work with them provided Customer has support agreement with the third Party, and will resolve the issue.
If the resolution requires any significant change to the existing environment, a Change ticket will be opened, and a change management process will be followed to resolve the issue.
KEDB will be updated with the issue and the steps to resolve it.
Engineer will close the ticket, with all he updates.

SLA clock for the incident will be stopped, if resolution need support from third party or Cloud Provider (AWS or Azure).

Appendix D

Change Management Process

The objective of the Change Management process is to ensure that changes are recorded and then evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner.

Change request not generated from any P1 level Incident ticket will be treated at Priority Level -4. Change request for any P1 issue remediation will follow an Emergency and will be performed as per the Change implementation window.

Below are the steps for the Change management Process

Customer/ Service Desk Engineer will submit the change request in the ITSM tool.
The change request will be updated with below updates:
- Detailed steps for performing the change request.
- Detailed failback plan, in case the change performed didn’t resulted in desired resolution/outcome.

The change is updated with above details, and a CAB (Change Advisory Board) meeting is scheduled among all the relevant stakeholders to discuss and review about the change requested.

Once the change is approved by CAB, Resources will be allocated to perform the change.

Email communication is sent to all the stakeholders before starting the change in the maintenance window.

Change is performed as per the steps mentioned in the Change request.
Once Change activity is finished, email communication is sent to all the stakeholders for the steps performed.
Change ticket is closed with all the updates.

Last updated: February 24, 2026

Purpose and Scope

Ingram Micro is a distributor and reseller of IT products and services to other corporations and legal entities, headquartered in the United States but with Subsidiaries all around the world (a list of which is available upon request). Ingram Micro delivers global technology and supply chain services to support cloud aggregation, cybersecurity solutions, data center management, logistics, technology distribution, mobility device life-cycle, and training to our enterprise customers. For more information about Ingram Micro, please see the “About Us” section of our Website.

Ingram Micro provides enterprise customers with the ability to purchase or access a variety of product and service offerings made available by Ingram Micro and various third-party providers (“Offerings”) both directly from Ingram Micro and through resellers and distributors. EACH OFFERING MAY BE SUBJECT TO OFFERING-SPECIFIC PRIVACY POLICIES, WHICH MAY SUPERSEDE OR COMPLEMENT THE TERMS OF THIS PRIVACY STATEMENT. INGRAM MICRO ENCOURAGES YOU TO CAREFULLY READ THE PRIVACY POLICY OF ANY OFFERING BEFORE ACCESSING OR USING THAT OFFERING.

This Privacy Statement describes how we collect, use, store, and share your Personal Data, both offline and online, and your rights and choices in connection your Personal Data. If you are an employee, contractor, or job applicant, your Personal Data collected in those contexts will be subject to a separate privacy notice that we provide to you where and when appropriate. This Privacy Statement does not apply to any Personal Data we access or receive when acting as a data processor on behalf of our enterprise customers.

Although we encourage you to read this entire Privacy Statement, this is a summary of some of the more important aspects of the Privacy Statement:

Each Offering may include its own specific privacy policy. You should carefully read the privacy policy of any Offering before accessing or using that Offering.
We may collect both Personal Data and other information about you through a variety of sources, including Personal Data we have collected directly from you and your devices, whether online or offline. We may also combine it with information we receive about you from other sources, such as Subsidiaries, publicly available information sources (including information from your publicly available social media profiles), and other third parties.
We will not use or share your Personal Data except as described in this Privacy Statement.
The failure to provide us with your accurate and up-to-date Personal Data may interfere with our ability to conduct business with you, such as purchasing Offerings or process your transactions.
Where applicable, we honor opt out instructions from you for certain uses of your Personal Data under this Privacy Statement, such as, for example, when you opt out of receiving marketing email communications from us or request us to delete your Personal Data.
We use technical and organizational controls designed to secure and protect your Personal Data, but we cannot ensure or warrant that your Personal Data will be completely secure from misappropriation by hackers or from other nefarious or criminal activities.

1. General Principles for the Processing of Personal Data

Personal Data will be collected, stored, processed and transmitted in accordance with Ingram Micro’s established policies and applicable federal, state, local and international laws, rules and regulations.

The principles of Ingram Micro with respect to the processing of Personal Data are as follows: (1) Personal Data will be processed fairly and lawfully, (2) Personal Data will be collected for specified, explicit, and legitimate purposes and not further processed for incompatible purposes, (3) Personal Data collected by Ingram Micro will be adequate, relevant, and not excessive in relation to the purposes for which it is collected, (4) Personal Data collected by Ingram Micro will be accurate and, where necessary, kept up to date to the best of our ability, (5) Personal Data will be protected against unauthorized access and processing using appropriate technical and organizational security measures and controls; and (6) Personal Data collected by Ingram Micro will be retained as identifiable data for no longer than necessary to serve the purposes for which the Personal Data was collected.

If Ingram Micro engages in the processing of Personal Data for purposes other than those specified in this Privacy Statement, Ingram Micro will provide a notice of these changes, the purposes for which the Personal Data will be used, and the recipients of Personal Data.

2. Collection of Personal Data

Ingram Micro may collect Personal Data about you from a variety of sources, including, directly from you, from other users, from resellers and distributors, from our vendors, from our service providers, from third-party information providers, from our customers, from our Subsidiaries, and through the operation of the Website.

“Personal Data” collected by or on behalf of Ingram Micro includes, depending on the nature of your interactions with us:

“Identity Data” such as first name, last name, username or similar identifier, title, company name, and government issued identification number.
“Contact Data” such as billing address, shipping address, email address and telephone numbers.
“Financial Data” such as bank account, payment card details and credit history.
“Transaction Data” such as details about payments to and from you and other details of products and services you have purchased from us.
“Technical Data” such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites.
“Profile Data” such as your username and password to access the Website, account number, purchases or orders made by you, your interests, preferences, feedback and survey responses.
“Usage Data” such as information about how you use our Website, products and services, as well as information about what you type into web chats and form fields on our Website, as well as your keystrokes and mouse movements on our Website.
“Preference Data” such as your preferences in receiving marketing from us and our third parties, and your communication preferences.
“Professional Data” such as your company affiliation, job title, office location, and professional contact information if you interact with us on behalf of a business customer or vendor.
“Sensitive Personal Data” such as government issued identification number, username and password to access an Ingram Micro account, bank account information, payment card details. This information may be subject to additional protections and privacy rights, as described below.
Other information that we collect with your consent from time to time.

Ingram Micro collects Personal Data as follows and from the following categories of sources:

Information You Provide Voluntarily. We may collect Personal Data directly from you when you voluntarily provide it to us. For example, when you communicate with us over the telephone or through the Website by way of email, online chat, web form, or online account registration to obtain access to Offerings, register for an event or training, visit us at an event or trade show, sign up for marketing, promotional, or informational emails or communications, purchase an Offering, ask questions, attempt to resolve any issues related to the Website or Offerings, or submit feedback and comments.

The Personal Data that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your Personal Data.
Information that We Collect Automatically. When you visit our Website or interact with our online ads, content, or emails that we send to you, we collect certain information automatically from your Device.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, your Media Access Control (MAC) Address, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your Device has interacted with our Website, including the pages accessed and links clicked, whether you click on our ads or other digital content, and whether you open and click through our emails.

Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website, advertisements, and emails is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website, digital content, and emails for our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and Other Website Usage Information” below.

We, or our vendors acting on our behalf, also collect information using “session replay technology” that automatically logs your keystrokes, mouse movements, text entered into forms, and text entered into chat boxes on our Website, for example.
From Other Users. We may receive Personal Data about you from other users of the Website when they provide information to us. For example, we may receive information when they communicate with you or with us through the Website.
From Resellers and Distributors. We may obtain Personal Data about you from the resellers and distributors that purchase Offerings available from us and provide such Offerings to you.
From Our Vendors. We may obtain Personal Data about you from the third-party vendors that make Offerings available through us.
From Our Service Providers. We may obtain Personal Data about you from the service providers that help us operate our business. For example, service providers that host or maintain our Website or send promotional emails for us may give us Personal Data. Payment processing providers may collect your payment information. Our marketing agencies, advertising technology vendors, analytics providers, and other service providers may also provide us with Personal Data about you.
From Customers. We may obtain Personal Data about you from third-party customers that contract with us for services. For example, we may provide fulfillment services on behalf of other companies where we will pick, pack, and ship a physical product to you. In this scenario we will receive your name, mailing address, and order information, and will only process your Personal Data to facilitate the services on behalf of the customer.
From Data Providers. Ingram Micro may also obtain or license Personal Data from third parties that maintain information about you and that have the right to provide that Personal Data to us. For example, if you register for the Website using a third-party service or through a third-party website or service, the information you provide to that third-party will be provided to us to establish your account on the Website. We may also contract with companies that are in the business of providing information to businesses such as ours to verify certain information about you or obtain information.
From Publicly Available Sources. We may also obtain Personal Data from publicly-available sources such as open government databases or other data in the public domain.
From Affiliates and Subsidiaries. We may obtain Personal Data from our Affiliates and Subsidiaries.

3. Cookies and Other Website Usage Information

The Website, our digital content, and our emails may also monitor and collect information about how you access, use, and interact with them automatically through “cookies,” “web beacons,” and other automated tracking technology.

A “cookie” is a small text file that is stored on a user’s Device. Cookies allow us to collect information such as browser type, time spent on the Website, pages visited, and language preferences. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Website.

Generally, the cookies that are used on the Website can be broken down into the following categories:

Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website or use a shopping cart.
Analytical/performance cookies. These cookies are used to analyze how the Website is used and to monitor its performance, which allows us to improve your experience in using the Website. These cookies help us to tailor the content of Website to reflect what users find most interesting and to identify when technical issues with the Website arises. We may also use this data to compile reports to help us to analyze how the Website is used, what the most common issues are and how we can improve the Website.
Functional/tracking cookies. These cookies enable us to recognize repeat visitors to our Websites. By matching an anonymous, randomly generated identifier, a tracking cookie keeps track of where a user of our Websites came from, what search engine they may have used, what link they clicked on, what keyword they used and where they were in the world when they accessed the Website. By monitoring this data, we can make improvements to our Website.
Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

The above cookies can be either session cookies or persistent cookies:

Session cookies. These cookies are used 'in-session' each time you visit and then expire when you leave a Website or shortly thereafter: they are not stored on your Device permanently, do not contain any Personal Data, and help by minimizing the need to transfer Personal Data across the internet. These cookies can be deleted, or you can refuse to allow their use, but this will hamper the performance and your experience in using the Website. These cookies also take time stamps that record when you access the Website and when you leave the Website.
Persistent Cookies. This type of cookie is saved on your Device for a fixed period (sometimes for a few hours, sometimes for a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to remember who you are for more than one browsing session. For example, this type of cookie can be used to store your language preferences, so that they are remembered for the next visit to the Website.

To learn how to change your cookie settings, please see the “Your Privacy Rights” section below.

A “web beacon” (also known as a clear pixel or pixel tag) includes an electronic image embedded in the Website interface that allows us to recognize when you visit that area of the Website. These may also be used in connection with some Website pages and HTML-formatted email messages to, among other things, track the actions of Website users and e-mail recipients, measure the success of our marketing campaigns, and compile statistics about Website usage and email response rates.

Our Website also allows you to intentionally interact with one or more third parties when you choose to affirmatively click their “widgets” on our Website (usually depicted by a third-party platform’s logo in the bottom or top corner of the Website). If you click on and activate a company’s widget, that company will automatically collect information about your activities on the Site.

4. Use of Personal Data

Ingram Micro uses Personal Data we collect to operate our business and provide you with Offerings, which includes using this data to improve our Offerings and personalize your experiences. We also may use the data to communicate with you, for example, informing you about your account and product information.

Depending on the nature of your interactions with us, Ingram Micro may use your Personal Data, including Sensitive Personal Data, for a variety of purposes (the “Purposes”), including to:

Register you as a new customer;
Provide, maintain, and improve the Website and our Offerings, including to operate certain features and functionality of the Website;
Understand user preferences to enhance users’ experience with Ingram Micro and its Subsidiaries, contractors, and business partners;
Research and analyze the effectiveness of the Website and the marketing, advertising and sales efforts of Ingram Micro, its Subsidiaries, contractors, and business partners including through the use of automated systems that analyze data using machine learning and other analytic techniques;
Collect account receivables owed by customers of Ingram Micro;
Process orders, deliveries and payments made through the Website;
Develop additional Offerings;
Comply with a legal obligation or respond to lawful requests by public authorities (including national security or law enforcement requirements);
Manage our everyday business needs;
Enforce compliance with our Terms of Use and applicable law;
Prosecute and/or defend a court, arbitration or similar legal proceedings;
For security and safety purposes, such as protecting the Website and our company against cyber threats, protecting our rights and the rights of our customers, and detecting, investigating, and preventing fraud or other illegal activities;
Communicate directly with you by sending you newsletters, surveys, promotions and special offers or information about new products and services on an ongoing basis in accordance with your marketing preferences. You can unsubscribe from our marketing communications at any time by clicking “Unsubscribe” at the bottom of the email or by contacting us using the “Questions and Contact Information” details below.
Communicate directly with you by phone to respond to customer service inquiries or comments through the Website, social media or otherwise, to discuss issues relating to your account or the Website, and to provide customer support.
Deliver advertising to you, including to help advertisers and publishers serve and manage ads on the Website or on third-party sites, and to tailor ads based on your interests and browsing histories. Please see the section on Cookies and Other Website Usage Information for additional information related to such advertising and your related controls;
Monitor and record your call, emails and text messages, social media messages, chat box and other communications (as permitted by local law) in relation to your dealings with us;
Verify your identity before responding to privacy requests you make regarding your Personal Data;
Comply with our contractual or legal obligations to share data with credit reference agencies, fraud prevention agencies and law enforcement agencies;
Compile aggregated statistics about the operation and use of our Website and to better understand the preferences of the visitors of our Website; and
Other Purposes: To carry out other legitimate business purposes, as well as other lawful purposes about which we will notify you.

We may combine and enhance the Personal Data we collect about you with other information we receive from third parties.

We may also use the Personal Data we collect about you through the Website to generate anonymized, aggregated data. When we do so, we ensure that the anonymized, aggregated data is no longer personally identifiable and may not later be used to identify you. This will include, by way of example, storing the anonymized, aggregated data separately from any Personal Data.

Change of Purpose. We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Credit Reference Checks, Fraud Prevention, and Denied Parties. The Personal Data that we have collected from you when setting up an account may be shared with credit reference, fraud prevention, and denied party agencies who use it to prevent fraud and money laundering and to verify your identity.

We may access and use information from credit reference and denied party agencies when you open your account and periodically to:

manage and take decisions about your account, including assessing your creditworthiness;
prevent criminal activity, fraud and money laundering;
check your identity and verify the accuracy of the information you provide to us; and
trace debtors and recover debts.

Application decisions may be taken based solely on automated checks of information from credit reference agencies and internal records.

We will continue to share information with credit reference agencies about how you manage your account including any default in making payments, while you have a relationship with us. This information will be made available to other organizations so that they can take decisions about you.

If false or inaccurate information is provided and/or fraud is identified or suspected, details will be passed to fraud prevention agencies, law enforcement agencies and other organizations that may access and use this information.

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide services to you.

A record of any fraud or money laundering risk will be retained by the fraud prevention agencies and may result in others refusing to provide services or financing to you. Fraud prevention agencies can hold your information for different periods of time.

When credit reference, fraud prevention, and denied party agencies process your information, they do so on the basis that they have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect their business and to comply with laws that apply to them.

5. Information Sharing

We share your Personal Data with your consent or as necessary to complete any transaction or provide any Offering you have requested or authorized. We also share Personal Data with third-party vendors, resellers and distributors, third-party service providers, Subsidiaries and business units, when required by law or to respond to legal process, to protect our customers, to protect lives, to maintain the security of our Offerings, and to protect the rights or property of Ingram Micro.

Depending on the nature of your interactions with us, we may disclose your Personal Data, including Sensitive Personal Data, as follows:

With Vendors. Ingram Micro may share Personal Data about you with the third-party vendors that make Offerings available through us. For example, we may share your Personal Data with a third-party vendor if you purchase or access an Offering through us, or an Ingram Micro reseller or distributor, and that vendor requires verification of an Offering purchase in order to register that Offering. We may also share your Personal Data with a third-party vendor if that vendor co-sponsors a marketing activity with us to verify your participation in the marketing activity.

With Resellers and Distributors. Ingram Micro may share your Personal Data with the resellers and distributors that purchase Offerings available through the Website. For example, we may share your Personal Data if you purchase or access an Offering through a reseller or distributor, and that reseller or distributor leveraged our reseller tools and services.

With Service Providers. Ingram Micro may provide your Personal Data to vendors that provide services to assist us with running our business, operating the Website, and achieving the Purposes. For example, these service providers may include providers of customer service, payment processing, email and messaging support, hosting, management, maintenance, information analysis, offering fulfillment or delivery, or other services we may receive on an outsourced basis. A list of third-party service providers is available upon request.

With Subsidiaries and Business Units. Ingram Micro may share your Personal Data with our Subsidiaries and other business units. Our Subsidiaries and business units will use your Personal Data we share with them in a manner consistent with this Privacy Statement.

With Other Users. Ingram Micro may share your Personal Data with other users when you elect to interact with those users (or request that we communicate with them on your behalf) through the Website. This may include facilitating communications with other users or enabling posting of Personal Data to areas of the Website accessible by other users. You should be aware that any Personal Data (or other information) you provide in these areas may be read, collected, and used by others who access them.

With Law Enforcement and Safety. Ingram Micro may share your Personal Data with any competent law enforcement, regulatory, government agency, court, other governmental officials, or other third-party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.

Sale or Acquisition of Assets. If Ingram Micro transfers ownership or control of any portion of Ingram Micro or the Website to an actual or potential buyer, whether in the context of an acquisition, merger, reorganization, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings), we may transfer your Personal Data to that actual or potential buyer, provided that the use of your Personal Data by that third-party remains subject to applicable law.

With Advertisers and Advertising Companies. Ingram Micro may share your Personal Data with advertisers, advertising networks, advertising servers, and analytics companies or other third parties in connection with our and their marketing, promotional, and other offers, as well as product information.

With Others. We may share your Personal Data with any other person with your consent to the disclosure.

We may also share aggregated, anonymized data with third parties for other purposes. Such information does not identify you individually, but may include usage, viewing and technical information we collected through your use of our Website. If we are required under applicable law to treat such information as Personal Data, then we will only disclose it as described above.

6. Your Choices Regarding your Personal Data

Cookies. You can choose to accept or decline cookies. Many of our Websites include cookie banners that allow you to proactively choose the types of cookies you prefer. Additionally, most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject any cookies. However, please be aware that if you disable or reject cookies, some features and services on our Websites may not work properly because we may not be able to recognize and associate you with your account(s). In addition, the Offerings we provide when you visit us may not be as relevant to you or tailored to your interests.

Interest-Based Advertising. When you visit the Website, we and third-party cookie providers may place cookies and similar tracking technologies on your Device to collect information about your web-browsing activities over time and across different websites, for the purpose of serving you ads or other content personalized to your interests. You can opt out of being tracked online for interest-based advertising purposes by going to https://optout.aboutads.info or https://optout.networkadvertising.org, or by disabling advertising cookies by clicking the “Do Not Sell or Share my Personal Information” link in the footer of this webpage. Choices you make are device-specific and browser-specific. If you use different browsers on your computer, or multiple Devices, you will need to opt out of interest-based advertising from each browser on each of the Devices that you use.

Marketing Communications. You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “Questions and Contact information” heading below or access our preference center.

Do Not Track. Certain web browsers and other devices you may use to access the Website may permit you to indicate your preference that you do not wish to be “tracked” online. At this time, the Website does not respond to “Do Not Track” signals. We do not modify your experience on the Website or modify the Personal Data we collect from you through the Website, based on whether such a preference is indicated.

Preference Center. Many of our Subsidiaries utilize a preference center that allow you to opt out or opt down to receiving messages and communications from us. You can select or unselect your communication preferences at any time through the web form provided by that Affiliate.

7. Your Privacy Rights

Further below in this Section 7, we describe the privacy rights that may be available to you based on where you are located. We will respond to requests we receive from individuals wishing to exercise their privacy rights in accordance with applicable privacy laws. We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. As noted earlier, if you are an employee, contractor, or job applicant, your rights with respect to your Personal Data collected in those contexts will be described in a separate privacy notice that we provide to you where and when appropriate.

You will not to be discriminated against for exercising your privacy rights. We will not deny you any products or services, nor charge you different prices, in retaliation for exercising your privacy rights.

Eligible individuals can request to exercise the below-described privacy rights by any of the following methods:

online by completing our webform
sending an email to privacy@ingrammicro.com
calling 1-888-914-9661 and entering PIN 374445

We will take reasonable steps to verify your identity prior to responding to your requests. The verification steps will vary depending on the sensitivity of the Personal Data and whether you have an account with us.

You may designate an authorized agent to make a request on your behalf. When submitting the request, please ensure the authorized agent identifies himself/herself/itself as an authorized agent.

United States Privacy Rights

Where provided for by the applicable privacy laws in your state, United States residents may be entitled to exercise some or all of the following privacy rights:

Access / Right to Know: You may have the right to confirm whether we process Personal Data about you and to request that we disclose to you the following: (i) the categories of Personal Data that we have collected about you (including Sensitive Personal Data); (ii) the categories of sources from which we have collected Personal Data about you; (iii) the business or commercial purpose for collecting or selling your Personal Data; (iv) the categories of Personal Data that we have sold about you and the categories of outside parties to whom the Personal Data was sold; (v) the categories of Personal Data that we have disclosed about you for our business purposes and the categories of service providers to whom the Personal Data was disclosed; (vi) a portable copy of the specific pieces of Personal Data that we have collected about you; and (vii) information about the logic involved in any automated decision-making processes used by us (if applicable), as well as a description of the likely outcome of the process with respect to you.
Correct or update your Personal Data: You may have the right to request that we correct, update, or modify the Personal Data we maintain about you.
Delete your Personal Data: You may have the right to request that we delete the copies of your Personal Data that we maintain, subject to certain exceptions and limitations.
Do Not Sell My Personal Data or Share my Personal Data for Behavioral Advertising: You may have the right to opt-out of the sale of your Personal Data and the sharing of your Personal Data for cross-context behavioral advertising by clicking the “Do Not Sell or Share My Personal Information” link in the footer of this webpage. If you would like to opt out of cookie-based tracking for advertising purposes (which could be a “sale” or “sharing” under applicable law), you will need to update your cookie preferences on this webpage or through the “Do Not Sell or Share My Personal Information” link in the footer of this page.
Opt-out of automated decision-making: You may have the right to request to opt-out of any profiling or automated decision-making, to the extent we engage in those processing activities and subject to any limitations under applicable privacy laws.
Limit the use of my Sensitive Personal Data: In relation to the Sensitive Personal Data identified in Section 2 above, you may be able to request that we limit our use and sharing of such data to those purposes specified under applicable privacy laws.

European Economic Area (EEA) / United Kingdom (UK) and Switzerland Privacy Rights

If you are a visitor from the European Economic Area, Switzerland or United Kingdom, please read this section for information about your data protection rights, the identity of the controller of your Personal Data, and our lawful basis for processing your Personal Data.

Data subjects in the EEA, Switzerland and UK can make the following requests regarding their Personal Data:

Access and portability of your Personal Data: You have the right to obtain access to your Personal Data (if we are processing it). You can obtain a portable copy of your Personal Data.
Rectification of your Personal Data: You can request that we correct, update, or modify the Personal Data we maintain about you.
Erasure of your Personal Data: You can request that we erase the copies of your Personal Data that we maintain, subject to certain exceptions and limitations.
Object to processing: You can object to the processing of your Personal Data where we carry out such processing on the grounds of our legitimate interests.
Restrict processing: You can ask us to restrict processing of your Personal Data or block the further use of your Personal Data. When processing is restricted, we can still store your Personal Data.
Refuse or withdraw consent: If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
Complaints: You have the right to complain to a data protection authority about our collection and use of your Personal Data, including if you are not satisfied with our response to your privacy requests. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area and the UK are available here.)

Identity of the Controller for purposes of European data protection law. The controller for any Personal Data processed by us is the Ingram Micro Affiliate in the European Economic Area country, UK or Switzerland collecting the Personal Data. If you have any questions about the Personal Data you have submitted to the respective Affiliate, please contact the relevant Affiliate.

Legal Basis for Processing Personal Data (EEA, Switzerland and UK Visitors). Our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it. However, we will normally collect Personal Data from you only (i) where we need the Personal Data to perform a contract with you (such as to fulfill your purchase of an Offering), (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect Personal Data from you or may otherwise need the Personal Data to protect your vital interests or those of another person.

If we ask you to provide Personal Data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data).

If we collect and use your Personal Data in reliance on our legitimate interests (or those of any third-party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services and Offerings to you, and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests, and if appropriate, we will make clear to you at the relevant time what those legitimate interests are.

If we collect and use your Personal Data based upon your consent, the consequences of denying or withdrawing consent will be made known at the time your consent is provided.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Data, please contact us using the contact details provided under the “Questions and Contact Information” heading below.

Other Jurisdiction Privacy Rights

Depending on where you reside or access the Website or our services from, you may have certain privacy rights available to you, similar to the United States and EEA, Switzerland and UK rights described in Section 7 above (such as access/portability of a copy of your Personal Data, correction of your Personal Data, deletion of your Personal Data, objection to processing of your Personal Data, restriction of processing of your Personal Data, withdrawing consent to processing of your Personal Data, limiting the use and sharing of your Sensitive Personal Data, opting out of automated decision-making, and/or opting out the sale or sharing of your Personal Data for cross-context behavioral advertising).

You may submit a request by completing our online webform, sending an email to privacy@ingrammicro.com or calling 1-888-914-9661 and entering PIN 374445. We will respond in accordance with applicable data protection law.

8. Additional California Privacy Disclosures

For purposes of California privacy law, California residents should note the following:

We collect and use the following categories of personal information for the business and commercial purposes described in this Privacy Policy: identifiers and personal information categories listed in Cal. Civ. Code § 1798.80(e) (such as your name, contact information, government identification numbers, and IP address); commercial information (such as details of the Offerings and services you purchase, your marketing preferences, and your survey responses); internet or other electronic network activity information (such as your interactions with our Website); geolocation data (but not precise geolocation); professional information (such as your company affiliation and job title); sensitive personal information (namely, your payment card details, Ingram Micro account login details, and government identification numbers); and inferences. See Section 2 above for more details.
We use the above-described categories of personal information for our compliance, business and commercial purposes described in Section 4 above.
We collect these categories of personal information from the following categories of sources, as more fully described in Section 2 above: directly from you; automatically from your Devices; from other users of the Website, from resellers and distributors that resell our Offerings, from vendors that make Offerings available through us, from our service providers who help us run our business, from third-party customers that contract with us for services, from data providers and data licensors, from publicly available sources, and from our Affiliates and Subsidiaries.
We disclose each of the foregoing categories of personal information to our Affiliates and Subsidiaries, to our service providers who help us run our business, to advertisers who advertise on our Platform, to advertising networks, to resellers and distributors of the Offerings, to data analytics providers, to other Website visitors (at your direction), with entities for legal compliance purposes, and with potential acquirers of parts of our business. See Section 5 above for more details.
We may “sell” or “share” some of the following categories of personal information: identifiers; personal information categories listed in Cal. Civ. Code § 1798.80(e); commercial information; Internet or other electronic network activity; and geolocation data. We sell and share this personal information with advertisers, advertising networks, social networks, other business partners and Affiliates and Subsidiaries. We do not knowingly sell or share the personal information of individuals under 16 years of age.
We do not use or disclose sensitive personal information for purposes other than those specified under applicable California privacy regulations.
See Section 11 for information about how long we retain Personal Data.

California’s “Shine the Light” law also provides that California residents have a right to request that businesses tell them how their personal information has been shared with third parties for their direct marketing purposes. There is an exception to this requirement for businesses that have adopted and disclosed, in their privacy policy, a policy of not disclosing a person’s personal information to third parties for direct marketing purposes if that person has exercised an option to opt-out of the disclosure of their Personal Data to third parties for such purposes. We have adopted a policy of allowing you to opt-out of the disclosure of your personal information to third parties for direct marketing purposes and thus fall within this exception. To opt-out of the sharing of your personal information to third parties for direct marketing purposes or otherwise exercise your rights under this section, please contact us using the contact details provided under the “Questions and Contact information” heading below.

9. Other Important Privacy Information

Security of Personal Data. Ingram Micro uses technical and organization controls and measures designed to secure and protect your Personal Data from unauthorized loss, misuse, and disclosure, such as strong user access controls, segmented network architecture, and comprehensive employee policies and training. Unfortunately, no data transmitted over or accessible through the Internet can be guaranteed to be 100% secure. As a result, while Ingram Micro attempts to protect all Personal Data, Ingram Micro cannot ensure or warrant that Personal Data will be completely secure from misappropriation by hackers or from other nefarious or criminal activities, or in the event of a failure of computer hardware, software, or a telecommunications network. Ingram Micro will notify you in the event we become aware of a security breach involving your personally identifiable information (as defined by the applicable foreign, federal, state, and local laws) stored by or for us, in accordance with applicable laws.

Compliance. Ingram Micro will use a self-assessment approach to verify compliance with this Privacy Statement and periodically verify that the Privacy Statement is accurate, comprehensive for the information intended to be covered, prominently displayed, implemented and accessible. If you believe that your Personal Data has been processed or disclosed in violation of this Privacy Statement, Ingram Micro encourages you to raise any concerns using the contact information provided in this Privacy Statement under the “Questions and Contact information” heading below. Ingram Micro will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Data.

Accuracy. It is your responsibility to provide Ingram Micro with accurate Personal Data. Except as otherwise set forth in this Privacy Statement, Ingram Micro shall only use Personal Data in ways that are compatible with the purposes for which it was collected or subsequently authorized by you. To the extent necessary for these purposes, Ingram Micro shall take reasonable steps to ensure that Personal Data is accurate, complete, current and relevant to its intended use.

10. Data Privacy Framework

We and our US subsidiaries (https://trustcentre.ingrammicro.com/hc/en-us/articles/26201219439380-List-of-Ingram-Micro-US-Entities) comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-US Data Privacy Framework (Swiss-U.S. DPF), (collectively, the “Data Privacy Framework”) as set forth by the U.S. Department of Commerce. Ingram Micro has certified to the U.S. Department of Commerce that it adheres to the EU-US Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Ingram Micro has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.

To learn about the Data Privacy Framework program, and to view our certification, please visit the US Department of Commerce’s Data Privacy Framework website at: https://www.dataprivacyframework.gov/.

If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the UK Extension to the EU U.S. DPF, and/or the Swiss-U.S. DPF Principles, the Principles (available at https://www.dataprivacyframework.gov/) shall govern.

The Federal Trade Commission has jurisdiction over Ingram Micro’s compliance with the Data Privacy Framework.

11. International Data Transfers

Your Personal Data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.

Specifically, our primary Website servers are in the United States, and our Subsidiaries and third-party service providers and partners operate around the world. This means that when we collect your Personal Data we may process it in any of these countries. However, we have taken appropriate safeguards to require that your Personal Data will remain protected in accordance with this Privacy Statement.

For Personal Data collected in the countries of the European Economic Area, Switzerland and/or the UK and transferred or accessed by Ingram Micro in the United States, Ingram Micro, Inc. complies with the Data Privacy Framework Principles and has executed the European Commission’s Standard Contractual Clauses and their UK and Swiss equivalents in addition to appropriate technical and organization controls. Ingram Micro is responsible for processing the Personal Data that we receive under the Data Privacy Framework Principles, including when that data is subject to onward transfers to third parties with whom we have contracted. Under these circumstances, we remain liable if these third parties fail to meet their obligations to process the Personal Data consistent with the Data Privacy Framework Principles and we are responsible for the event giving rise to any damage.

For additional transfers of Personal Data between our Subsidiaries outside the EEA, Switzerland and/or the UK and the United States we have implemented the European Commission’s Standard Contractual Clauses and their UK and Swiss equivalents in addition to appropriate technical and organization controls, which require us to protect Personal Data they process from the EEA, Switzerland or the UK in accordance with European Union, Swiss and UK data protection law as applicable. We have implemented similar appropriate safeguards with our third-party service providers and partners.

12. Retention Period

We retain each of the categories of Personal Data (including Sensitive Personal Data) for as long as we have an ongoing legitimate business need to do so (for example, to provide you with an Offering you have requested or to comply with applicable legal, tax or accounting requirements). The criteria we use to determine whether we have an ongoing legitimate business need to retain Personal Data include among others: (i) regulatory requirements that we are subject to, including laws and regulations related to tax, employment, accounting, and securities, (ii) whether a legal claim might be brought against us, for which the Personal Data would be relevant, (iii) the necessity of the Personal Data to provide our services to our customers, and (iv) the types and sensitivity of Personal Data being processed.

When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

If you are a resident of the European Union or the UK, all the Personal Data related to you and received and stored by Ingram Micro are erased after 5 years, save for any Personal Data in documents and files we must keep for a longer period under applicable laws. For example, we cannot erase personal data appearing on VAT invoices before we can delete the invoices from our systems.

13. Not for Children

The Website is intended solely for use by individuals 18 years of age and older and thus is not directed to children under 18 years of age. Ingram Micro does not knowingly solicit or collect Personal Data from children under 18 years of age.

14. Third-party Websites

In addition to providing access to Offerings, the Website may include links to other websites and web services. This Privacy Statement does not apply to those websites and services and the privacy practices of those websites and services may differ from those described in this Privacy Statement. If you submit Personal Data to any of those other websites or services, your Personal Data is governed by the privacy policies applicable to those websites and services. Ingram Micro encourages you to carefully read the privacy policy of any website or web service you visit.

15. Revisions and Updates to this Privacy Statement

Ingram Micro may from time to time revise this Privacy Statement in its sole and absolute discretion to reflect changes in our business practices or new disclosure requirements under applicable privacy laws. If we revise this Privacy Statement, we will notify you by posting the updated Privacy Statement on this Website and/or by sending you a notification by email, as required by applicable privacy laws. Changes to the Privacy Statement will become effective and will apply to the information collected starting on the date Ingram Micro posts the revised Privacy Statement on the Website. If we are required by applicable data protection laws to seek your consent to any changes in use of your Personal Data described in our updated Privacy Statement, then we will do that.

16. Additional Languages

This Privacy Statement is available in additional languages. To see all the additional languages, please see the full list available below.

17. Questions, Complaints and Contact Information

If you have any questions or concerns about this Privacy Statement, the privacy practices of Ingram Micro, our collection or use of your Personal Data, or you wish to exercise privacy rights with respect to your Personal Data, please contact us at privacy@ingrammicro.com. You can also make a request about your Personal Data by calling 1-888-914-9661 and entering PIN 374445.

Our Data Protection Officer can be contacted at ronald.sarian@ingrammicro.com.

If you have an unresolved privacy-related concern that we have not addressed to your satisfaction, please contact our US-based independent alternative dispute resolution provider, TRUSTe, free of charge at: https://feedback-form.truste.com/watchdog/request.

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Ingram Micro commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF to TRUSTe, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://feedback-form.trustarc.com/watchdog/request for more information or to file a complaint. These dispute resolution services are provided at no cost to you. Under certain circumstances, Ingram Micro is obligated to arbitrate claims and follow the terms as set forth in Annex I of the DPF Principles, provided that an individual has invoked binding arbitration by delivering notice to Ingram Micro and following the procedures and subject to conditions set forth in Annex I of Principles.

These SkyKick, Inc. ("SkyKick") Reseller Terms and Conditions (the "Terms and Conditions") will apply to any and all orders placed by a SkyKick reseller partner ("Reseller") via the SkyKick Partner Portal (an "Order"). SkyKick's acceptance of an Order is subject to and expressly conditioned on Reseller's assent to these Terms and Conditions, the Order and any other written agreements executed by SkyKick and Reseller that reference or are executed pursuant to these Terms and Conditions (collectively, the "Agreement"). The effective date of the Agreement (the "Effective Date") will be the date that SkyKick first provides an authorized Reseller with access to the Partner Portal (as defined below) available via the SkyKick website www.skykick.com, or any successor website thereto (the "SkyKick Site"). SkyKick and Reseller are sometimes referred to herein individually as a "Party" and together as the "Parties."

By accessing and using the Partner Portal, Client agrees to all of the terms and conditions of these SkyKick Terms and Conditions, including the limitations on liability set forth herein and the provisions governing SkyKick's ability to modify these Terms and Conditions set forth in Section 13.10. IF RESELLER DOES NOT AGREE WITH ALL OF THE TERMS AND CONDITIONS SET FORTH HEREIN, RESELLER IS NOT PERMITTED TO USE THE PARTNER PORTAL.

Please refer to the SkyKick privacy policy (available at http://www.skykick.com/Privacy-Policy) (the "Privacy Policy") for information on how SkyKick collects, uses and discloses Reseller's information in connection with Reseller's use of the SkyKick Platform.

RECITALS

A. SkyKick is in the business of providing certain cloud computing migration and related support services, as more fully described in the Documentation or an applicable Order (the "Services").

B. Reseller desires to provide its customers with access to the Services and as such, wishes to purchase for resale, and resell and distribute the Services to its customers.

C. SkyKick will sell the Services to Reseller in accordance with and pursuant to the terms and conditions of this Agreement.

AGREEMENT

NOW, THEREFORE, in consideration of the mutual covenants contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:

1. Definitions. For the purposes of this Agreement, including exhibits hereto, the following terms will have the following meanings:

1.1 "Confidential Information" means all information disclosed (whether in oral, written, or other tangible or intangible form) by a Party to the other Party concerning or related to this Agreement (whether before, on or after the Effective Date), which the receiving Party knows or should know, given the facts and circumstances surrounding the disclosure of the information, is confidential information of the disclosing Party. Confidential Information includes, but is not limited to, the pricing terms for the Services as set forth in the Order or otherwise, the Intellectual Property Rights of SkyKick, any Customer Data, the SkyKick Platform, components of the business plans, the Services, the Software, inventions, design plans, any proprietary software or technology of SkyKick, financial plans, computer programs, know-how, customer information, strategies and other similar information. Notwithstanding the foregoing, Confidential Information will not include information that: (a) is in or enters the public domain without breach of this Agreement through no fault of the receiving Party; (b) the receiving Party can reasonably demonstrate was in its possession prior to first receiving it from the disclosing Party; (c) the receiving Party can demonstrate was developed by the receiving Party independently and without use of or reference to the Confidential Information; or (d) the receiving Party receives from a third party without restriction on disclosure and without breach of a nondisclosure obligation.

1.2 "Customer" means any Person who purchases the Services from Reseller for such Person's own cloud computing migration needs and not for re-sale or redistribution.

1.3 "Customer Contract" means an agreement between Reseller and any Customer pursuant to which Reseller makes the Services available to such Customer.

1.4 "Customer Data" means any and all Customer or User information, data, text, audio, video, images or other content (a) provided by a Customer or User to Reseller or SkyKick in connection with the purchase or receipt of the Services or use of the SkyKick Platform; or (b) provided to, hosted and/or stored by SkyKick in connection with the provision of the Services. Customer Data can include personally identifiable and financial information (including credit card information) necessary for access to and receipt of the Services.

1.5 "Documentation" means SkyKick's product and services descriptions, user instructions and other documentation relating to the SkyKick Platform which SkyKick may provide via the SkyKick Site or to Reseller from time to time in connection with the passing through and sale of the Services.

1.6 "Intellectual Property Rights" means all patents, copyrights, moral rights, trademarks, trade secrets, trade dress and any other form of intellectual property rights recognized in any jurisdiction, including applications and registrations for any of the foregoing.

1.7 "Partner Portal" means the SkyKick platform, software and related technology for use by Resellers to facilitate and manage such Reseller's relationships with Customers with respect to the Services.

1.8 "Person" means an individual, partnership, limited liability company, association, corporation or other entity.

1.9 "SkyKick Platform" means the Services, the Software and any other technology used by SkyKick in the provision and operation of the Services or supplied by SkyKick to Reseller or Customer in connection with the provision or receipt of Services, including the Partner Portal and SkyKick Site.

1.10 "Software" means the SkyKick proprietary software provided by SkyKick to Reseller in connection with the provision of the Services, and installed by Customers for use of the Services.

1.11 "User" means each employee, contractor or agent of Customer who is authorized by SkyKick and Reseller to use the Services.

2. Non-Exclusive Appointment; Services.

2.1 Non-Exclusive Appointment. Subject to the terms and conditions set forth herein, SkyKick appoints Reseller, and Reseller hereby accepts appointment, as a non-exclusive reseller of the Services to Customers. The relationship created by this Agreement is non-exclusive in all respects. SkyKick reserves the right at its sole discretion to appoint and remove other partners, resellers, distributors, or representatives in the sale of the Services, or to sell the Services to Customers directly.

2.2 Customer Contracts. Reseller's sale of Services to Customers shall be governed by a written, fully executed (by the authorized signatories of both Reseller and such Customers) Customer Contract. Reseller shall provide Customers with access to the Services only pursuant to valid Customer Contracts. Reseller shall not place in any Customer Contract any term or provision that conflicts with or is otherwise inconsistent with the Privacy Policy or any terms and conditions provided by SkyKick on the SkyKick Site or to Reseller from time to time (each a "SkyKick Policy") or the terms of this Agreement.

2.3 Consent to SkyKick Terms. SkyKick's provision of the Services to Customers is contingent upon SkyKick's receipt of Customer's consent to SkyKick's terms of service applicable to such Customer's use of the Services. For each accepted Order, SkyKick will contact the applicable Customer (via email or other means) in order to obtain such consent prior to its provision of the Services. SkyKick shall have no obligation to provide Services to any Customer unless and until SkyKick obtains Customer's consent to SkyKick's terms of service.

2.4 Reseller Status. Reseller shall use reasonable, diligent efforts to market, promote and distribute the Services. Reseller is solely responsible for the means, manner and method of its performance under this Agreement. Reseller shall have full discretion to set its own prices for the sale of the Services to Customers.

2.5 Marketing and Promotion. SkyKick may provide from time to time promotional and marketing materials to Reseller (the "SkyKick Materials"). Reseller may build its own marketing strategies and market the Services using all commercially reasonable marketing concepts and means of popularizing and providing access to the Services (forums, blogs, social networks, personal or business websites, printed media, etc.); provided, however, that Reseller shall not (a) market, promote or provide access to the Services to any Person who is to Reseller's knowledge, using the Services at the time Reseller approaches or markets the Services to such entity or person; (b) utilize any marketing methods that violate this Agreement or any other SkyKick Policy; (c) infringe, dilute or otherwise violate the intellectual property rights of any third parties; or (d) violate any applicable law, rule, regulation or order in such marketing activities.

2.6 Use by Customers Only. The Services sold to Reseller under this Agreement are intended only for use by Customers and its Users. Reseller may not use the Services for its own account or for any other purpose pursuant to this Agreement.

3. Order Process; Partner Portal.

3.1 Registration; Partner Portal. SkyKick shall provide Resellers with an account, user name and password granting such Reseller access to and use of the Partner Portal, located at the SkyKick Site. Reseller is responsible for maintaining the confidentiality of any such account information and is fully responsible for all activities that occur under Reseller's account. During the registration process for the Partner Portal, SkyKick will request Reseller to provide certain information, including contact information, business qualifications (if applicable) and any other information required by SkyKick. Reseller represents and warrants that (a) all information provided during the registration process is accurate and complete; (b) Reseller is at least eighteen (18) years of age and has the legal capacity to enter into this Agreement; and (c) if registering on behalf of an entity or organization, Reseller is an authorized representative of such entity or organization with the authority to legally bind such entity or organization to this Agreement. If SkyKick determines that Reseller has provided false, misleading or otherwise inaccurate information to SkyKick, SkyKick shall have the right to terminate this Agreement immediately upon notice to Reseller and Reseller shall cease holding itself out as a reseller of the Services.

3.2 Orders. From time to time during the Term, Reseller may order Services from SkyKick on behalf of Customers by submitting an Order via the Partner Portal. Any Orders received from Reseller by SkyKick shall be deemed to have been authorized by Reseller and Customer. Such Order will include all required information to enable SkyKick to perform the Services for Customer as set forth in the Partner Portal, including the name of the Customer, the number of Users included in the Services, the date on which Customer requires access to the Services, and any other instructions or requirements pertinent to such Customer.

3.5 Information. Reseller is responsible for providing complete and accurate information to SkyKick with respect to all Customers in order for SkyKick to make the Services available such Customers. Reseller acknowledges that SkyKick will have access to all of the data and information provided by Reseller, Customers and Users.

4. Fees; Payment.

4.1 Fees. Reseller will pay SkyKick the fees for the Services in the amounts set forth in the Order ("Fees"). SkyKick will have the right to increase the Fees from time to time in its discretion. The then-current Fees for the Services will be available on the fees page of the Partner Portal, available on the SkyKick Site. The Fees charged to Reseller for the Services represent payment for Reseller's right to sell Services to Customers and Reseller's right to collect payments from Customers for such Services.

4.2 Payment Terms. All Fees for Reseller's purchase of Services shall be due and payable at the time Reseller submits an Order to SkyKick. Reseller shall pay for the Services by providing SkyKick with valid payment information in order to facilitate such purchase, including a credit card number, billing address and any related payment information required by SkyKick. SkyKick shall be deemed to have accepted an Order upon its receipt of valid Payment Information from Reseller.

4.3 Taxes. All Fees payable by Reseller are exclusive of applicable taxes and duties, including VAT and applicable sales tax. Reseller will provide SkyKick with any information requested by SkyKick to determine whether SkyKick is obligated to collect VAT from Reseller, including Reseller's VAT identification number. If Reseller is legally entitled to an exemption from any sales, use, or similar transaction tax, Reseller is responsible for providing SkyKick with legally-sufficient tax exemption certificates for each taxing jurisdiction. SkyKick will apply the tax exemption certificates to charges under Reseller's account occurring after the date SkyKick receives the tax exemption certificates. If any deduction or withholding is required by law, Reseller will notify SkyKick and will pay SkyKick any additional amounts necessary to ensure that the net amount that SkyKick receives, after any deduction and withholding, equals the amount SkyKick would have received if no deduction or withholding had been required. Additionally, Reseller will provide SkyKick with documentation showing that the withheld and deducted amounts have been paid to the relevant taxing authority.

4.4 Audit. During the Term of this Agreement, SkyKick will have the right to audit the records of Reseller relating to Reseller's sale of the Services to Customers to ensure that Reseller is compliant with the terms and conditions of this Agreement, including the calculation of Fees in accordance with this Section 4.

5. Customer Data; Confidentiality.

5.1 Customer Data. Reseller represents and warrants that: (a) Reseller has the right to use, and to permit SkyKick to use, the Customer Data supplied by Customers in connection with the Services hereunder and (b) Reseller has not received notice that any such Customer Data or the use of any such Customer Data in conjunction with the Services infringe upon any third party Intellectual Property Rights or violate the terms of any license agreement or other agreement. Except with respect to SkyKick's provision of Services to Customer under an accepted Order, SkyKick bears no liability whatsoever for Reseller's management of Customer accounts, including, but not limited to, SkyKick's adherence to instructions from Reseller regarding management of Customer accounts.

5.2 Confidentiality. Each Party will, during the Term of this Agreement and thereafter, maintain in confidence the Confidential Information of the other Party and will not use such Confidential Information except as expressly permitted herein. Each Party will use the same degree of care in protecting such Confidential Information as such Party uses to protect its own confidential information from unauthorized use or disclosure, but in no event less than reasonable care. Each Party will use such Confidential Information solely for the purpose of carrying out its respective obligations under this Agreement. In addition, each Party: (a) will not reproduce such Confidential Information, in any form, except as required to accomplish its obligations under this Agreement; and (b) will only disclose such Confidential Information to its employees and consultants who have a need to know such Confidential Information in order to perform their duties relating to this Agreement and have been informed of the obligation to preserve the confidentiality of such information prior to receiving such information. Confidential Information will be the property of the disclosing Party during the Term of this Agreement and afterwards in perpetuity, subject only to the exceptions expressly stated in this Agreement.

6. Proprietary Rights. As between SkyKick and Reseller, SkyKick or its licensors own and reserve all right, other than the limited rights explicitly granted to Reseller under this Agreement, title, and interest in and to the SkyKick Platform, including without limitation the Software and any other SkyKick proprietary software or technology utilized in the provision or use of the Services, and all Intellectual Property Rights therein. Reseller acknowledges that (a) all right, title and interest in and to the Services, including the SkyKick Platform and Documentation provided in connection therewith, and all Intellectual Property Rights embodied therein or associated therewith, are and shall remain with SkyKick or its third party licensors; (b) no right or interest in the SkyKick Platform is conveyed other than the limited licenses granted herein; (c) the SkyKick Platform is protected by copyright and other intellectual property laws; and (d) the SkyKick Platform embodies valuable confidential and secret information of SkyKick or its licensors, the development of which required the expenditure of considerable time and money. Reseller will not take or encourage any action during or after the Term of this Agreement that will in any way impair the rights of SkyKick in and to the SkyKick Platform, any proprietary software or technology of SkyKick, or any Intellectual Property Rights in and to any of the foregoing.

7. SkyKick Services.

7.1 Provision of Services. SkyKick will, subject to all other terms and conditions of this Agreement, take commercially reasonable efforts to provide the Services to Customer. SkyKick shall provide Reseller and/or Customer with support services as reasonably necessary to facilitate SkyKick's performance of the Services.

7.2 Access to and Use of the Software. During the Term of the Agreement, SkyKick grants to Reseller a limited, nonexclusive, nontransferable right to permit and enable Customers and Users to access and use the SkyKick Platform solely in connection with Reseller's purchase and resale of Services provided under the Agreement and to use the Documentation in connection with Reseller's exercise of such right. Except for the limited licenses granted hereunder, SkyKick reserves all rights not expressly granted and no such additional rights may be implied.

8. Reseller Obligations and Acknowledgements.

8.1 Cooperation. Reseller understands and agrees that Reseller and Customer's full, reasonable cooperation is required in order for SkyKick to properly, efficiently and effectively perform the Services for Customer hereunder. Reseller agrees to comply with all of SkyKick's reasonable requests made in connection with the provision of Services to Customer hereunder. Reseller understands and agrees that its failure or Customer's failure to so cooperate with SkyKick could result in SkyKick's inability to properly, efficiently and effectively perform the Services hereunder. SkyKick's provision and completion of the Services is subject to (a) delays due to unanticipated Reseller or Customer requests, complications with Customer's systems, programs, accounts and data, and other unforeseen circumstances beyond the reasonable control of SkyKick, (b) Reseller's and Customer's cooperation (including the cooperation of third parties under such Customer's control) with SkyKick, as well as (c) Reseller's and Customer's compliance with this Agreement or any other SkyKick Policy. SkyKick shall have no liability whatsoever for any delays, deficiencies or failures that occur in the performance of Services as a result of Reseller's or Customer's failure to so cooperate.

8.2 Compliance with Law. Reseller will obtain all registrations, licenses and permits required to perform its obligations under this Agreement. Reseller will comply with all applicable laws, rules, regulations and orders relating to its performance under this Agreement (including, without limitation (a) those concerning the exporting, importing and re-exporting of computer software and the protection of privacy and personal information, and (b) laws and policies related to unsolicited, commercial e-mails (SPAM) or any illegal, objectionable or offensive activities).

8.3 Misrepresentations. Reseller will not make any false or misleading representations concerning the Services, or make any representations concerning the Services' specifications, features, capabilities and applicable warranties which are not consistent with or are in addition to those set forth in this Agreement, any other SkyKick Policy, the Documentation, product descriptions or other promotional materials made available by SkyKick to Reseller.

8.4 Customer Requirements. Reseller represents and warrants that it has all requisite authority to grant SkyKick access to Customer's systems and cloud computing accounts as required for SkyKick to provide the Services. Reseller acknowledges that it will be required to provide SkyKick with certain information regarding each Customer via the Partner Portal in order to enable SkyKick to provide the Services to such Customer, including the Customer Data and Customer's contact and payment information. Reseller represents and warrants that (a) it is authorized by Customer to share such Customer Data and other information with SkyKick; (b) it has disclosed to Customer that SkyKick (and not Reseller) will perform the Services; and (c) that Customer has agreed to receive communications from SkyKick (via email or other means) regarding SkyKick's performance of the Services. In order to use the Services, Customer's computer hardware, software and internet connectivity must meet certain minimum requirements as may be specified in the Documentation provided from time to time. SkyKick bears no liability or responsibility if Customers cannot access the Services due to a failure to meet these minimum requirements.

8.5 Agreement to Microsoft Terms. RESELLER AUTHORIZES SKYKICK, ON BEHALF OF CUSTOMER, TO REGISTER CUSTOMER FOR THE USE OF CERTAIN CLOUD COMPUTING SERVICES OFFERED BY MICROSOFT CORPORATION ("MICROSOFT") REQUIRED FOR SKYKICK'S PERFORMANCE OF THE SERVICES. AS A CONDITION TO RESELLER'S PURCHASE OF SERVICES HEREUNDER, AND BY AGREEING TO THE TERMS OF THIS AGREEMENT, RESELLER HEREBY REPRESENTS AND WARRANTS THAT: (A) RESELLER HAS OBTAINED PROPER AUTHORIZATION FROM EACH CUSTOMER TO PERMIT SKYKICK TO REGISTER SUCH CUSTOMER FOR A SUBSCRIPTION TO THE MICROSOFT CLOUD COMPUTING SERVICES, INCLUDING AUTHORIZATION TO SUBMIT CUSTOMER'S CONTACT AND PAYMENT INFORMATION TO MICROSOFT, (B) RESELLER HAS PROVIDED A COPY TO CUSTOMER OF THAT CERTAIN MICROSOFT ONLINE SUBSCRIPTION AGREEMENT FOR MICROSOFT OFFICE 365, AVAILABLE HERE, AND (C) RESELLER HAS RECEIVED CUSTOMER'S CONSENT TO BE BOUND BY ALL TERMS AND CONDITIONS OF SUCH SUBSCRIPTION AGREEMENT, INCLUDING ALL PAYMENT TERMS AND FEES APPLIABLE TO SUCH SUBSCRIPTION. RESELLER AUTHORIZES SKYKICK TO USE AND SUBMIT RESELLER'S NAME AS THE AUTHORIZING PARTY WHEN REGISTRING CUSTOMER FOR THE MICROSOFT CLOUD COMPUTING SERVICES UNDER THIS SECTION 8.5.

8.6 Changes to Services. SkyKick may introduce new Services and/or alter existing Services without prior notice to Reseller, Customers, Users or others, including revising the user interface, features, and functionality of the Services as part of improvements or other necessary changes to the Services during the Term. SkyKick may also update or revise the Documentation during the Term. SkyKick will have the right, in its sole discretion, to discontinue some or all of the Services, or to change some or all of the Services, upon notification to Reseller of any such discontinuation or change.

8.7 Use of the SkyKick Intellectual Property Rights. Reseller will not, and will not encourage or permit any Customer, Users or other Person to (a) use the SkyKick Platform in any manner or for any purpose other than as expressly permitted by this Agreement; (b) access or use the SkyKick Platform in a way intended to avoid incurring fees to be paid to SkyKick pursuant to this Agreement; (c) access or use the SkyKick Platform in any way that violates this Agreement or any applicable laws, rules, or regulations; (d) modify, alter, tamper with, repair or otherwise create derivative works of any software , technology, content or any Intellectual Property Rights of SkyKick included in or used to provide the SkyKick Platform; (e) reverse engineer, disassemble or decompile the SkyKick Platform or any software or technology of SkyKick included in or used to provide the Services, or (f) attempt to discover or recreate the SkyKick Platform or any software, technology or Intellectual Property Rights of SkyKick.

8.8 Responsibility for Other Parties. Reseller will be liable for any action that it permits, assists or facilitates any of its affiliates, officers, directors, employees, contractors, representatives, agents or other Person (each, a "Reseller Party," and collectively, "Reseller Parties") to take related to this Agreement, the Customer Data or the use of the SkyKick Platform. Reseller will ensure that all Reseller Parties comply with Reseller's obligations under this Agreement.

8.9 Notification of Unauthorized Use. Reseller will immediately notify SkyKick in writing of any unauthorized use of the SkyKick Platform or breach of this Agreement that comes to Reseller's attention. In the event of any unauthorized use by any third party that obtained access to the SkyKick Platform directly or indirectly through Reseller, Reseller will take all steps necessary to terminate such unauthorized use and will provide SkyKick such cooperation and assistance as requested by SkyKick in connection with SkyKick's actions to stop or prevent unauthorized use of the SkyKick Platform.

8.10 Non-Competition. For so long as SkyKick is providing any Services to Reseller or any of its Customers pursuant to this Agreement, and for one (1) year after the completion of any such Services, Reseller will not offer or provide services that are competitive with the Services provided by SkyKick hereunder, without SkyKick's prior written agreement. Reseller's access to the SkyKick Platform shall be limited to the purpose of reselling the Services to Customers. Reseller may not access and use the SkyKick Platform for the purpose of developing (or intending to develop) a product or service that contains similar capabilities or functionalities as or that otherwise competes with the Software and Services (including any other service or product designed to provide cloud computing migration and support services).

8.11 Passwords. Reseller is responsible for protecting and safeguarding any keys, certificates, passwords, access codes, user IDs or other credentials and login information (collectively, "Passwords") that have been provided to Reseller or that are generated in connection with Reseller's or its Customers' use of the SkyKick Platform. Reseller will not disclose or make available Passwords other than to authorized Users, if applicable, and shall use all commercially reasonable efforts to prevent unauthorized access to, or use of, the Passwords or the SkyKick Platform. Reseller and/or its Customers are fully responsible for all activities that occur in connection with the Passwords.

8.12 Downtime. SkyKick may suspend or limit access to the SkyKick Platform for the duration of any scheduled or unscheduled downtime or unavailability of any portion or all of the SkyKick Platform for any reason, including as a result of power outages, system failures, maintenance, upgrades or other interruptions.

8.13 Suspension, Limitation or Termination. SkyKick may, without liability to Reseller, immediately suspend, terminate or limit access to the SkyKick Platform at any time in the event (a) SkyKick determines that the SkyKick Platform is being used in violation of applicable federal, state or local law or ordinance, this Agreement, or any other SkyKick Policy; (b) SkyKick determines that the SkyKick Platform is being used in an unauthorized or fraudulent manner or that Reseller or Customers have submitted fraudulent or inaccurate information to SkyKick; (c) SkyKick determines that Reseller's or Customers'use of the SkyKick Platform adversely affects SkyKick's equipment or service to others; (d) SkyKick is prohibited by an order of a court or other governmental agency from providing the Services; (e) of a denial of service attack or any other event which SkyKick determines, in its sole discretion, may create a risk to the Services or to any other customers if the Services were not suspended; or (f) of a security incident or other disaster that impacts the Services or the security of Customer Data. SkyKick shall have no liability for any damages, liabilities or losses as a result of any suspension, limitation or termination of Resellers use of the SkyKick Platform or a Customer's use of the Services in accordance with this Section 8.13.

8.14 Postings Regarding the Services. Reseller grants SkyKick a perpetual, irrevocable, royalty-free, non-exclusive, worldwide, sublicensable permission to use, edit, reproduce, distribute, display, and publish at any time, in whole or in part and in any media, and at SkyKick's discretion (including, without limitation, publication on the Internet) any feedback, comments, reviews, or other postings made by Reseller regarding SkyKick or the Services, whether to SkyKick directly, on any third party websites, or otherwise ("Postings"). Reseller acknowledges and agrees that Postings may include, without limitation, Reseller's name, statements, and employer name (if applicable), and agrees to provide additional appropriate testimonial affidavits and supporting information and documentation at SkyKick's request. SkyKick has the right to identify Reseller as a reseller of the Services in SkyKick's promotional materials and releases, however printed or displayed and in any medium of expression, and if applicable, to use Reseller's corporate logo as it appears from time to time on Reseller's website or other promotional materials. Reseller represents and warrants such Postings reflect Reseller's honest beliefs and real experience in connection with SkyKick or the Services, are made voluntarily, and are provided without compensation to Reseller. Reseller waives, releases, and discharges SkyKick and its employees, officers, affiliates, licensees, successors, assigns, agents, customers, and suppliers from any and all claims Reseller may now or later have (whether related to copyright, right of privacy, right of publicity, performer rights, tort, contract, statute or otherwise) by reason of any use, edit, reproduction, distribution, display, or publication of the Postings by SkyKick or by any third party authorized to do so by SkyKick. Reseller will not to assert (a) any ownership or other right or interest in the Postings or (b) any claim for compensation related to the Postings or the use, reproduction, distribution, or publication thereof. Reseller may withdraw Reseller's permission to SkyKick to use, edit, reproduce, distribute, display, or publish Postings at any time by contacting SkyKick at support@skykick.com, provided that such withdrawal shall only apply to Postings which SkyKick can easily remove from the SkyKick Site or other websites, and shall not apply to any printed materials or publications in circulation or ordered for circulation at the time of such withdrawal.

9. Representations and Warranties; Disclaimer.

9.1 Warranty. Each Party represents and warrants that: (a) it is validly existing and in good standing under the laws of its state of incorporation; (b) it has full corporate power and authority to execute, deliver and perform its obligations under this Agreement; (c) its execution and delivery of this Agreement and its performance of its obligations under this Agreement will not result in its breach of or default under any agreement or arrangement by which it is bound; (d) the person entering into this Agreement on its behalf has been duly authorized and empowered to enter into this Agreement; and (e) this Agreement is valid, binding and enforceable against it in accordance with its terms.

9.2 Disclaimers. THE SKYKICK PLATFORM IS PROVIDED "AS IS." EXCEPT AS PROVIDED IN SECTION 9.1, SKYKICK AND ITS AFFILIATES MAKE NO (AND HEREBY DISCLAIM ALL) WARRANTIES OR REPRESENTATIONS (EXPRESS OR IMPLIED, ORAL OR WRITTEN), WHETHER ALLEGED TO ARISE BY OPERATION OF LAW, BY REASON OF CUSTOM OR USAGE IN THE TRADE, BY COURSE OF DEALING OR OTHERWISE, INCLUDING, WITH RESPECT TO THE SKYKICK PLATFORM, ANY AND ALL (A) WARRANTIES OF MERCHANTABILITY, (B) WARRANTIES OF FITNESS OR SUITABILITY FOR ANY PURPOSE (WHETHER OR NOT SUCH PARTY KNOWS, HAS REASON TO KNOW, HAS BEEN ADVISED, OR IS OTHERWISE AWARE OF ANY SUCH PURPOSE), (C) ANY WARRANTY THAT THE SKYKICK PLATFORM WILL BE UNINTERRUPTED, ERROR FREE OR FREE OF HARMFUL COMPONENTS, OR THAT THE CUSTOMER DATA WILL NOT BE LOST OR DAMAGED, AND (D) WARRANTIES OF NONINFRINGEMENT OR CONDITION OF TITLE. THIS DISCLAIMER AND EXCLUSION WILL APPLY EVEN IF THE EXPRESS WARRANTY SET FORTH ABOVE FAILS OF ITS ESSENTIAL PURPOSE.

10. Limitation of Liability. IN NO EVENT WILL SKYKICK BE LIABLE TO RESELLER, CUSTOMER OR ANY THIRD PARTY FOR ANY LOSS OF PROFITS, LOSS OF USE, LOSS OF REVENUE, LOSS OF GOODWILL, ANY INTERRUPTION OF BUSINESS, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR ANY PRODUCTS, SERVICES OR SKYKICK APPLICATIONS PROVIDED BY SKYKICK, INCLUDING THE SKYKICK PLATFORM, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF SKYKICK HAS BEEN ADVISED OR IS OTHERWISE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, NEITHER SKYKICK NOR ANY OF ITS AFFILIATES WILL BE RESPONSIBLE FOR ANY COMPENSATION, REIMBURSEMENT, OR DAMAGES ARISING IN CONNECTION WITH: (A) RESELLER OR CUSTOMER'S INABILITY TO USE THE SERVICES AS A RESULT OF ANY DOWNTIME OF ALL OR A PORTION OF THE SKYKICK PLATFORM FOR ANY REASON, INCLUDING AS A RESULT OF POWER OUTAGES, SYSTEM FAILURES OR OTHER INTERRUPTIONS; (B) THE COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS OR SERVICES; (C) ANY INVESTMENTS, EXPENDITURES, OR COMMITMENTS BY RESELLER IN CONNECTION WITH THIS AGREEMENT OR CUSTOMER'S USE OF OR ACCESS TO THE SKYKICK PLATFORM; OR (D) ANY UNAUTHORIZED ACCESS TO, ALTERATION OF, OR THE DELETION, DESTRUCTION, DAMAGE, LOSS OR FAILURE TO STORE ANY OF THE CUSTOMER DATA OR OTHER DATA. IN ANY CASE, SKYKICK AND ITS AFFILIATES' AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL BE LIMITED TO THE FEES ACTUALLY PAID BY RESELLER TO SKYKICK FOR SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THIS SECTION WILL BE GIVEN FULL EFFECT EVEN IF ANY REMEDY SPECIFIED IN THIS AGREEMENT IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

11. Indemnification.

11.1 General. In addition to all other indemnification obligations set forth in other sections of this Agreement, Reseller, at its sole expense, will defend, indemnify and hold SkyKick and its directors, officers, employees, contractors, agents, successors and assigns (collectively, the "SkyKick Indemnitees") harmless from and against any and all actual or threatened suits, actions, proceedings (at law or in equity), claims (groundless or otherwise), damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs and expenses (including, but not limited to, reasonable attorney fees, costs, penalties, interest and disbursements) (collectively, "Liabilities") resulting from any claim (including third party claims), suit, action, or proceeding against any SkyKick Indemnitee, whether successful or not, resulting from or arising in connection with (a) Reseller's sale, failure to sell, or provision of access to the Services to Customer; (b) Reseller or Reseller Party's use of the Customer Data or the SkyKick Platform in connection with the Agreement; (c) any breach of this Agreement or an applicable Customer Contract or a violation of applicable law by Reseller or a Reseller Party; (d) any statement, representation, warranty, contractual obligation or other commitment made by Reseller on behalf of SkyKick that is inconsistent with or not provided by SkyKick in the terms of this Agreement, the Documentation provided by SkyKick or any SkyKick Policy; or (f) the negligence or willful misconduct of Reseller or any Reseller Party.

11.2 Process. SkyKick will reasonably notify Reseller of any claim subject to the indemnification obligations set forth in this Agreement, but the failure of SkyKick to so notify Reseller will only affect Resellers' indemnification obligations hereunder to the extent that such failure materially prejudices Reseller's ability to defend the subject claim. Provided that Reseller promptly investigates and defends any such claim, Reseller will have control over the defense and settlement thereof at its sole cost and expense. Notwithstanding the foregoing, Reseller will not settle or compromise any claim in a manner that does not fully release SkyKick from such claim or results in a restriction on or admission by SkyKick or subjects SkyKick to any additional obligations. In the event that SkyKick determines, in its sole discretion, that Reseller has failed to promptly investigate or rigorously defend any claim for which Reseller has an obligation to indemnify, SkyKick will have the right to defend and settle such claim at Reseller's cost and expense.

12. Term; Termination; Effect of Termination.

12.1 Term. This Agreement will commence on the Effective Date and continue in effect unless otherwise terminated by the Parties hereunder (the "Term").

12.2 Termination. Either Party may terminate this Agreement, with or without cause, upon five (5) days written notice to the other Party. In the event of termination under this Section 12.2, SkyKick will perform all Services under Orders received and accepted prior to such termination date.

12.3 Effect of Termination. Upon any expiration or termination of this Agreement for any reason, (a) any and all Liabilities accrued prior to the date of such expiration or termination will survive; (b) each Party will promptly provide the other Party with all Confidential Information then in its possession or destroy all copies of such Confidential Information, at the disclosing Party's sole discretion and direction; and (c) Reseller will (i) cease to hold itself out in any fashion as a reseller of the Services and cease the placement of Orders; (ii) promptly discontinue use of the SkyKick Platform; (iii) promptly cease all use of any promotional, marketing or instructional materials relating to the Services and immediately return such materials to SkyKick. The following sections will survive any expiration or termination of this Agreement: Sections 1, 4, 5, 6, 8.10, 8.14, 9.2, 10, 11, 12.3 and 13.

13. General Provisions.

13.1 Entire Agreement. This Agreement, the Order Form or any other terms and conditions referenced in these this Agreement (the "Additional Policies") are the entire agreement of the Parties regarding the subject matter hereof, superseding all other agreements between them, whether oral or written, regarding the subject matter hereof.

13.2 Governing Law; Venue; Dispute Resolution. This Agreement will be governed by and construed and enforced in accordance with the laws of the State of Washington, without resort to its conflict of law provisions. The Parties agree that any action at law or in equity arising out of or relating to this Agreement will be filed only in the state and federal courts located in Seattle, Washington, and the Parties hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of this Agreement.

13.3 Assignment. Neither this Agreement nor any right or duty under this Agreement may be transferred, assigned or delegated by Reseller, by operation of law or otherwise, without the prior written consent of SkyKick, and any attempted transfer, assignment or delegation without such consent will be void and without effect. SkyKick may freely assign this Agreement and any right or duty under this Agreement to an affiliate or other Person by operation of law, change of control, merger, reorganization, or sale of stock or all or substantially all of its assets. Subject to the foregoing, this Agreement will be binding upon and will inure to the benefit of the Parties and their respective representatives, heirs, administrators, successors and permitted assigns.

13.4 Relationship of the Parties. Neither Party will, for any purpose, be deemed to be an employee, representative, owner or Reseller of the other Party; and, the relationship between the Parties will only be that of independent contractors. Neither Party will have any right or authority to assume or create any obligations or to make any representations or warranties on behalf of any other Party, whether express or implied, or to bind the other Party in any respect whatsoever.

13.5 References. Neither Party may disclose the specific terms of this Agreement or issue a public statement or press release regarding this Agreement without the prior consent of the other Party. Notwithstanding the foregoing, SkyKick may, during the Term of this Agreement, identify Reseller as an authorized reseller of the Services and display Reseller's logo and/or other branding materials on SkyKick's website and other marketing materials.

13.6 Nonwaiver. The failure of either Party to insist upon or enforce strict performance of any of the provisions of this Agreement or to exercise any rights or remedies under this Agreement will not be construed as a waiver or relinquishment to any extent of such Party's right to assert or rely upon any such provision, right or remedy in that or any other instance; rather, the same will remain in full force and effect.

13.7 Severability. If any provision of this Agreement is invalid, illegal, or incapable of being enforced by any rule of law or public policy, all other provisions of this Agreement will nonetheless remain in full force and effect so long as the economic or legal substance of the transactions contemplated by this Agreement is not affected in any manner adverse to any Party. Upon such determination that any provision is invalid, illegal, or incapable of being enforced, the Parties will negotiate in good faith to modify this Agreement so as to effect the original intent of the Parties as closely as possible in an acceptable manner to the end that the transactions contemplated hereby are fulfilled.

13.8 Notice. Any notice, demand or communication required or permitted to be given by any provision of this Agreement will be deemed to have been sufficiently given or served for all purposes if: (a) delivered personally; (b) deposited with a pre-paid messenger, express or air courier or similar courier; or (c) transmitted by telecopier, facsimile, email or other communication equipment that transmits a facsimile of the notice to like equipment that receives and reproduces such notice. Notices will be addressed to a Party at the Party's address, facsimile number or email address as set forth below. Notices will be deemed to have been received (i) in the case of personal delivery, upon receipt, (ii) in the case of messenger, express or air courier or similar courier, two days after being deposited, and (iii) in the case of telecopier, facsimile, email or other communication equipment, the day of receipt as evidenced by a telecopier, facsimile, email or similar communication equipment confirmation statement. Further, either Party may change the individual designated below or its contact information or both by notice in accordance with this Section.

13.9 Force Majeure. In the event that either Party is prevented from performing, or is unable to perform, any of its obligations under this Agreement due to any cause beyond the reasonable control of the Party invoking this provision, the affect Party's performance will be excused and the time for performance will be extended for the period of delay or inability to perform due to such occurrence; provided, that the affected Party: (a) provides the other Party prompt notice of the nature and expected duration of the event, (b) uses commercially reasonable efforts to address and mitigate the cause and effect of such event, (c) provides periodic notice of relevant developments, and (d) provides prompt notice of the end of such event.

13.10 Modifications to the Terms and Conditions. SkyKick may modify these Terms and Conditions or any Additional Policies at any time by posting a revised version of these Terms and Conditions or Additional Policies on the SkyKick Site. Unless otherwise set forth in this Agreement, the revised terms shall be effective upon the earlier of (a) ten (10) days after posting and/or notifying Reseller of the changes; or (b) upon Reseller's acceptance if SkyKick provides a mechanism for the acceptance of the revised terms, such as a click-through confirmation or acceptance button. By continuing to use the SkyKick Platform or resell the Services after the effective date of any revisions to these Terms and Conditions or any Additional Policies, Reseller agrees to be bound by the revised Terms and Conditions or any revised Additional Policies. It is Reseller's responsibility to check the SkyKick Site regularly for changes to these Terms and Conditions or the Additional Policies, as applicable. If Reseller disagrees with any modifications to these Terms and Conditions or any Additional Policies, Reseller's sole and exclusive remedy shall be to terminate the Agreement and the receipt of Services in accordance with Section 12 herein.

Última Atualização: 20 de agosto de 2018

Estes Termos de Serviço de Serviços de Migração IaaS da Ingram Micro (os “ Termos de Serviço”) ”) regem o uso e o recebimento dos Serviços pelo Cliente. “ Cliente” significa a parte contratante e seus usuários e recebedores autorizados dos Serviços (conforme definidos abaixo).

AO SOLICITAR OU UTILIZAR OS SERVIÇOS, O CLIENTE RECONHECE E CONCORDA COM ESTES TERMOS DE SERVIÇO E DECLARA E GARANTE QUE TEM AUTORIZAÇÃO PARA OBRIGAR-SE LEGALMENTE A ESTES TERMOS DE SERVIÇO E OBRIGAR LEGALMENTE SEUS USUÁRIOS E RECEBEDORES AUTORIZADOS DOS SERVIÇOS A ESTES TERMOS DE SERVIÇO. SE O CLIENTE NÃO TIVER ESSA AUTORIZAÇÃO, OU SE ELE NÃO CONCORDAR COM QUAISQUER DESTES TERMOS DE SERVIÇO, NEM O CLIENTE NEM SEUS USUÁRIOS OU RECEBEDORES AUTORIZADOS PODERÃO UTILIZAR OS SERVIÇOS.

Os termos e condições que constarem de quaisquer Anexos mencionados nestes Termos de Serviço são incorporados a este instrumento para fins de referência. Em caso de conflito ou inconsistência entre qualquer termo em qualquer Anexo e os termos destes Termos de Serviço, os termos destes Termos de Serviço prevalecerão. Todas as referências a estes Termos de Serviço incluem referências aos termos e condições de quaisquer Anexos.

O CLIENTE NÃO TEM PERMISSÃO PARA USAR OS SERVIÇOS, A MENOS QUE ELE ACEITE ESTES TERMOS DE SERVIÇO.

SERVIÇOS DE MIGRAÇÃO IAAS

OS SERVIÇOS. Os serviços de migração IaaS da Ingram Micro estão descritos abaixo no Anexo A (os “ Serviços”).

PRESTAÇÃO DE SERVIÇOS. Sujeito aos termos e condições destes Termos de Serviço, a Ingram Micro envidará esforços comercialmente razoáveis para prestar os Serviços em conformidade com os níveis e/ou métricas de desempenho dos serviços ali especificados, se houver (conjuntamente, os “ Níveis de Serviço ”). O Cliente contribuirá com o quadro de funcionários e outros recursos razoavelmente necessários para a prestação dos Serviços pela Ingram Micro. Qualquer disposição não especificamente descrita como estando no âmbito no Anexo A será considerada fora do âmbito e não será incluída nos Serviços.

RESTRIÇÕES SOBRE O USO DOS SERVIÇOS. O Cliente não poderá usar nem de outra forma acessar os Serviços de maneira que exceda seu uso autorizado. Se o Cliente exceder seu uso autorizado dos Serviços, ele deverá notificar prontamente a Ingram Micro e em caráter imediato: (a) desativar ou corrigir o uso não autorizado; ou (b) adquirir Serviços adicionais para corresponder ao uso efetivo. O Cliente concorda que revisará regularmente seu uso dos Serviços e prestará assistência à Ingram Micro suficiente para verificar seu cumprimento destes Termos de Serviço. A Ingram Micro poderá suspender ou rescindir o acesso do Cliente aos Serviços imediatamente após a constatação do não cumprimento dessa revisão, além de exercer quaisquer outros direitos ou recursos que a Ingram Micro possa ter judicial ou contratualmente.

PROPRIEDADE; RESTRIÇÕES

PROPRIEDADE. A Ingram Micro não está transferindo ao Cliente ou a qualquer outra parte quaisquer direitos de propriedade intelectual, titularidade, descoberta, melhoria ou direitos exclusivos relacionados aos Serviços ou aos produtos finais fornecidos ao Cliente como parte dos Serviços (os “ Produtos Finais”). Todos os direitos de propriedade intelectual, dados, direitos autorais, registros, relatórios ou quaisquer trabalhos de autoria desenvolvidos durante a prestação dos Serviços ou qualquer documentação relacionada à operação e ao uso dos Serviços disponibilizados pela Ingram Micro durante sua prestação dos Serviços (a “ Documentação”) serão de propriedade exclusiva da Ingram Micro ou de seus licenciadores. Para fins de esclarecimento, os “Produtos Finais” incluem a Documentação. Todos os direitos de propriedade intelectual associados a todos e quaisquer aspectos dos Serviços e dos Produtos Finais continuarão sendo de propriedade exclusiva da Ingram Micro, sem exceção. Sem limitar o caráter geral do acima exposto, nenhum o Produto Final é exclusivo e poderá ser fornecido pela Ingram Micro, a seu critério exclusivo, a todos e quaisquer de seus clientes.

LICENÇA DOS PRODUTOS FINAIS E DOCUMENTAÇÃO. A Ingram Micro neste ato confere ao Cliente um direito limitado, não exclusivo, não passível de cessão e intransferível durante o acesso e o uso dos Produtos Finais para a finalidade exclusiva de usar os Serviços conforme permitido em conformidade com estes Termos de Serviço.

MATERIAL DE TERCEIROS. Nenhum material de terceiros (“ Material de Terceiros”) nos Produtos Finais, inclusive, entre outros, qualquer software, serviços, sistemas, documentação ou componentes de terceiros, é licenciado pela Ingram Micro, e a Ingram Micro não assume nenhuma responsabilidade por qualquer Material de Terceiros. O Cliente licenciará o Material de Terceiros diretamente dos proprietários e/ou licenciadores desse material antes de usar quaisquer Produtos Finais. Se o Cliente solicitar Material de Terceiros da Ingram Micro, esses pedidos serão regidos por contratos por escrito separados entre a Ingram Micro e o Cliente.

ACEITAÇÃO DOS SERVIÇOS

No prazo de 10 (dez) dias úteis da conclusão, pela Ingram Micro, dos pontos de controle especificados no Anexo A e da entrega dos Produtos Finais aplicáveis ao Cliente, o Cliente fornecerá à Ingram Micro uma notificação por escrito sobre sua aceitação ou rejeição do Produto Final. A não resposta, pelo Cliente, no prazo de 10 (dez) dias constituirá aceitação. Se o Cliente rejeitar os Produtos Finais, a Ingram Micro envidará esforços comercialmente razoáveis para corrigir a deficiência identificada nos Produtos Finais. O Cliente terá, então, 7 (sete) dias para reavaliar os Produtos Finais após a Ingram Micro ter notificado o Cliente sobre sua conclusão das correções. A não resposta, pelo Cliente, nesse prazo de 7 (dez) dias constituirá aceitação. Esse processo continuará por no máximo 3 (três) vezes ou até que o Cliente notifique a Ingram Micro sobre sua aceitação ou que os Produtos Finais foram de outra forma considerados aceitos, conforme estabelecido neste instrumento. Se a aceitação não ocorrer após a 3ª (terceira) vez, as partes concordam em negociar de boa-fé para acordar uma solução que seja mutuamente aceitável a ambas as partes. Não obstante qualquer disposição em contrário contida nestes Termos de Serviço, se o Cliente usar os Produtos Finais em uma produção ou ambiente comercial, ou para fins de permiti-lo (por exemplo, “entrada em operação” com ou utilizando os Produtos Finais), sem uma aceitação por escrito, o Cliente será considerado como tendo aceitado todos os Produtos Finais na primeira data desse uso dos Produtos Finais.

CONFIDENCIALIDADE

OBRIGAÇÕES DE CONFIDENCIALIDADE. Cada parte concorda em manter em sigilo e em não divulgar a qualquer terceiro, e em usar apenas para fins de cumprimento ou conforme seja de outra forma permitido segundo estes Termos de Serviço, todas as informações exclusivas ou confidenciais divulgadas ou disponibilizadas pela outra parte de acordo com estes Termos de Serviço que, se divulgadas por escrito ou em formato tangível, sejam rotuladas como confidenciais ou exclusivas, ou, se divulgadas verbalmente ou em formato tangível, sejam identificadas como confidenciais ou exclusivas no momento da divulgação ou sejam consideradas como confidenciais por uma pessoa razoável nas circunstâncias (“ Informações Confidenciais”). No caso da Ingram Micro, todas as informações exclusivas ou outras informações relacionadas aos Serviços divulgadas ou disponibilizadas pela Ingram Micro serão consideradas Informações Confidenciais da Ingram Micro, quer ou não sejam assim rotuladas ou identificadas. A parte recebedora protegerá as Informações Confidenciais usando medidas semelhantes àquelas que utiliza para proteger suas próprias informações confidenciais e exclusivas de natureza semelhante, mas não menos do que medidas razoáveis. As Informações Confidenciais apenas serão divulgadas aos funcionários e contratados da parte recebedora que estiverem vinculados a obrigações de confidencialidade e não uso não menos restritivas do que as destes Termos de Serviço.

EXCEÇÕES. Essas obrigações não serão aplicáveis a informações publicamente disponíveis, sem que isso tenha ocorrido por meio de divulgação não autorizada pela parte recebedora, de conhecimento da parte recebedora no momento da divulgação, conforme consubstanciado por escrito, legalmente obtidas pela parte recebedora de um terceiro que tenha o direito de divulgá-las, ou cuja divulgação pela parte recebedora seja exigida por lei, decisão governamental ou solicitação (caso em que essa parte envidará seus melhores esforços para fornecer à parte divulgadora notificação da exigência para que a divulgação possa ser contestada pela parte divulgadora, e a parte recebedora concorda em tentar obter (ou em cooperar com a parte divulgadora na obtenção) de tratamento confidencial dessas informações.

RESTRIÇÕES; RESPONSABILIDADES; ASSUNÇÕES

RESTRIÇÕES. Exceto conforme seja expressamente previsto neste instrumento, o Cliente não deverá praticar (e não permitirá que terceiros pratiquem) os seguintes atos: (a) licenciar, sublicenciar, vender, revender, alugar, arrendar, emprestar, transferir, distribuir, compartilhar temporariamente ou conceder direito de garantia nos Serviços ou nos Produtos Finais ou disponibilizar o acesso de qualquer um deles a terceiros, inclusive, entre outros, na forma de uma central de serviços ou aplicativo hospedado; (b) criar trabalhos derivativos com base ou de outra forma modificar os Serviços ou os Produtos Finais; (c) acessar os Serviços ou os Produtos Finais com o intuito de desenvolver um produto ou serviço concorrente ou semelhante; (d) incluir, enviar, armazenar ou executar vírus de software, worms, cavalos de Tróia ou outro código de computador prejudicial, arquivos, scripts, agentes ou programas que usem os Serviços ou os Produtos Finais; (e) usar os Serviços para reproduzir, distribuir, exibir, transmitir ou usar material protegido por direito autoral ou outro direito de propriedade intelectual (inclusive os direitos de publicidade ou privacidade) sem antes obter a permissão expressa do proprietário; (f) usar os Serviços para causar dano físico a bens de terceiros; (g) usar os Serviços para violar quaisquer leis aplicáveis; (h) usar os Serviços para remover, copiar, adicionar, modificar, parar ou desabilitar, temporária ou permanentemente, quaisquer dados de computador, programas de computador ou software de computador de um computador ou rede de computador sem autorização; (i) usar os Serviços para fazer com que um computador apresente falhas ou mau funcionamento, independentemente de quanto tempo persistir a falha ou mau funcionamento; ou (j) acessar os Serviços por quaisquer meios que não por meio da interface fornecida pela Ingram Micro.

DETERMINADAS RESPONSABILIDADES. O Cliente será responsável, entre outros: (a) por colaborar com a Ingram Micro na conclusão bem-sucedida dos Serviços; (b) por suas responsabilidades descritas no Anexo A ; (c) pela legalidade dos atos e omissões do Cliente; (d) por usar criptografia e recursos de segurança, se e quando disponíveis ao Cliente, para quaisquer dados do Cliente que contenham informações sensíveis; (e) por usar os Serviços no âmbito permitido e apenas em conformidade com os números, tipos e identificadores de usuários, aplicativos, servidores, dispositivos, capacidade e locais permitidos nos quais ou por meio dos quais a Ingram Micro autoriza o uso dos Serviços; (f) por usar os Serviços apenas em conformidade com a Documentação; e (g) por garantir que todas as informações que o Cliente fornecer ou disponibilizar à Ingram Micro ao utilizar os Serviços sejam sempre atualizadas e precisas.

ACESSO. Para que a Ingram Micro preste os Serviços, o Cliente garantirá que a Ingram Micro ou seu representante designado tenha acesso remoto razoável aos servidores e sistemas necessários para sua prestação dos Serviços, e o Cliente será exclusivamente responsável por obter todas e quaisquer autorizações e permissões e consentimentos de terceiros referentes a esse acesso. Se o Cliente não tiver fornecido todas as informações necessárias à Ingram Micro, ou o Cliente tiver negado ou postergado de outra forma o acesso ou as informações à Ingram Micro, então a Ingram Micro será dispensada, sem responsabilidade, de prestar quaisquer Serviços adicionais. Esses não cumprimentos por parte do Cliente não o liberará de suas obrigações de pagamento perante a Ingram Micro. O Cliente reconhece que um atraso causado pelo seu não fornecimento das informações ou de acessibilidade necessário para que a Ingram Micro preste os Serviços poderá resultar em atrasos e custos adicionais com relação aos Serviços, pelos quais o Cliente será responsável.

ASSUNÇÕES. As assunções descritas no Anexo A são acordadas entre o Cliente e a Ingram Micro e serão aplicáveis aos Serviços prestados e aos Produtos Finais fornecidos pela Ingram Micro.

PRAZO E RESCISÃO

O prazo, inclusive qualquer prazo de renovação, referente aos Serviços será aquele estabelecido no sistema no momento em que o Cliente fizer a solicitação dos Serviços.

Se a Ingram Micro determinar, a seu exclusivo e absoluto critério, que o Cliente pode ter usado os Serviços de maneira não autorizada ou de outra forma violou estes Termos de Serviço, a Ingram Micro poderá, a seu critério, temporária ou permanentemente, impedir o uso dos Serviços pelo Cliente, cancelar os Serviços sem reembolso e, se conveniente, instaurar ação judicial contra o Cliente. Além disso, o Cliente poderá estar sujeito a penalidades civis ou criminais e/ou medida liminar.

A Ingram Micro poderá, ainda, rescindir estes Termos de Serviço e qualquer Serviço a qualquer momento e por qualquer ou nenhum motivo para fins de conveniência, sem fornecer qualquer notificação com antecedência ao Cliente e sem incorrer qualquer responsabilidade.

Qualquer disposição destes Termos de Serviço necessária para sua interpretação ou que, por sua natureza, deva ser aplicada em acréscimo aos seus termos, subsistirá à rescisão, inclusive, entre outros, as obrigações de confidencialidade, a exclusão de garantias, as disposições de indenização, as limitações de responsabilidade e o termo e rescisão.

ALTERAÇÃO

A Ingram Micro poderá, a qualquer momento, modificar estes Termos de Serviço, ou qualquer parte dele, ou poderá impor novas condições de uso dos Serviços. Exceto conforme seja de outra forma estabelecido neste instrumento, qualquer modificação destes Termos de Serviço entrará em vigor imediatamente após ela ser inicialmente publicada na https://br.cloud.im/legal" target="_blank">página legal do Site . O uso dos Serviços após qualquer modificação será conclusivamente considerado uma aceitação dessa modificação. Se qualquer modificação for inaceitável ao Cliente, ele poderá rescindir os Termos de Serviço, sujeito aos termos e condições contidos neste instrumento. Estes Termos de Serviço não poderão ser de outra forma alterados, a menos que isso seja feito por escrito e assinado pelo Cliente e por um representante autorizado da Ingram Micro.

PRIVACIDADE

DADOS PESSOAIS. O Cliente e a Ingram Micro reconhecem e concordam em cumprir a legislação de privacidade e proteção de dados aplicável (“ Leis de Proteção de Dados”). Nesse sentido, o Cliente e a Ingram Micro concordam em cumprir as Leis de Proteção de Dados aplicáveis ao utilizar, manusear, divulgar, transferir, compartilhar ou processar de qualquer forma os Dados Pessoais (conforme definidos na Declaração de Privacidade mencionada abaixo). O Cliente e a Ingram Micro reconhecem e concordam que todos os Dados Pessoais compartilhados e processados entre as partes serão considerados informações confidenciais e estarão sujeitos às obrigações de confidencialidade que constam destes Termos de Serviço. Com relação a todos e quaisquer dados, inclusive, entre outros, os Dados Pessoais, o Cliente declara e garante que: (a) o Cliente é o Controlador de Dados (conforme definido segundo as Leis de Proteção de Dados) de todos os Dados Pessoais fornecidos à Ingram Micro, enquanto a Ingram Micro é a Processadora de Dados (conforme definido segundo as Leis de Proteção de Dados) desses Dados Pessoais; (b) todos esses Dados Pessoais são os bens exclusivos do Cliente ou foram fornecidos por ele à Ingram Micro em conformidade com a política de privacidade do Cliente e com as Leis de Proteção de Dados; e (c) o Cliente obteve todos os consentimentos necessários exigidos para transferir os Dados Pessoais à Ingram Micro, inclusive fora do Espaço Econômico Europeu.

PRIVACIDADE DE DADOS. Sujeito às Leis de Proteção de Dados, a Ingram Micro poderá prestar os Serviços de qualquer instalação da Ingram Micro ou do parceiro da Ingram Micro localizada em qualquer outro lugar do mundo (inclusive, entre outros, os EUA) e poderá, a qualquer momento, transferir a prestação dos Serviços de uma instalação da Ingram Micro ou do parceiro da Ingram Micro para outra.

DECLARAÇÃO DE PRIVACIDADE. A coleta, uso, armazenamento, processo, divulgação e exclusão, pela Ingram Micro, dos Dados Pessoais (conforme definidos na Declaração de Privacidade) fornecidos pelo Cliente serão regidos pela declaração de privacidade localizada no https://corp.ingrammicro.com/privacy-statement.aspx" target="_blank">https://corp.ingrammicro.com/privacy-statement.aspx ou em outro local que possa ser atualizado pela Ingram Micro periodicamente (“ Declaração de Privacidade”).

DESENVOLVIMENTO INDEPENDENTE

A Ingram Micro poderá desenvolver, licenciar, revender, comercializar ou distribuir produtos ou serviços que desempenhem funções semelhantes ou equivalentes ou que concorram de outra forma com o negócio do Cliente. Exceto conforme seja de outra forma acordado por escrito pela Ingram Micro, a Ingram Micro estará livre para usar quaisquer informações, sugestões ou recomendações fornecidas a ela pelo Cliente por meio dos Serviços ou de outra forma de acordo com estes Termos de Serviço para qualquer fim, sujeito a quaisquer patentes ou direitos autorais aplicáveis.

INEXISTÊNCIA DE GARANTIA; ISENÇÕES DE RESPONSABILIDADE

NA MEDIDA PERMITIDA PELA LEI, OS SERVIÇOS SERÃO PRESTADOS AO CLIENTE “NO ESTADO EM QUE SE ENCONTRAM” E “CONFORME DISPONÍVEIS” SEM GARANTIA OU CONDIÇÃO DE QUALQUER TIPO, EXPRESSA OU TÁCITA, INCLUSIVE, ENTRE OUTROS, AS GARANTIAS E CONDIÇÕES TÁCITAS DE COMERCIALIZAÇÃO, ADEQUAÇÃO PARA UMA FINALIDADE ESPECÍFICA, GOZO PACÍFICO OU INEXISTÊNCIA DE VIOLAÇÃO.

A INGRAM MICRO RENUNCIA A TODAS AS GARANTIAS, SEJAM EXPRESSAS OU TÁCITAS, INCLUSIVE AQUELAS RELACIONADAS À COMERCIALIZAÇÃO, INEXISTÊNCIA DE VIOLAÇÃO, TITULARIDADE E ADEQUAÇÃO PARA UMA FINALIDADE ESPECÍFICA. OS SERVIÇOS DE TERCEIROS E SOFTWARE, SE HOUVER, SERÃO PRESTADOS NO ESTADO EM QUE SE ENCONTRAM, SEM GARANTIA DE QUALQUER NATUREZA, SEJA EXPRESSA OU TÁCITA; QUALQUER GARANTIA REFERENTE A QUAISQUER SERVIÇOS DE TERCEIROS E SOFTWARE SERÁ PRESTADA, SE PRESTADA DE ALGUMA FORMA, PELO TERCEIRO FORNECEDOR DESSES SERVIÇOS E SOFTWARE.

A INGRAM MICRO NÃO PRESTA QUAISQUER DECLARAÇÕES OU GARANTIAS EXPRESSAS OU TÁCITAS DE QUE O USO DOS SERVIÇOS OU DOS PRODUTOS FINAIS, PELO CLIENTE, CUMPRIRÁ AS LEIS APLICÁVEIS.

INDENIZAÇÃO

O Cliente concorda em defender, indenizar e isentar a Ingram Micro, suas afiliadas e seus respectivos conselheiros, diretores, acionistas, empregados, agentes, licenciantes e consultores (“ Partes Indenizadas”), de qualquer reivindicação, exigência, responsabilidade, danos, perdas, sentenças, processo, ação ou causa de pedir, custos e despesas (inclusive, entre outros, honorários advocatícios razoáveis) decorrentes direta ou indiretamente ou relacionados: (a) ao uso dos Serviços pelo Cliente; (b) à violação de qualquer disposição dos Termos de Serviço pelo Cliente; (c) à publicação ou ao uso do Conteúdo, pelo Cliente, que viole os direitos de propriedade intelectual de qualquer terceiro, inclusive, entre outros, direitos de patente, direito autoral e direitos de segredo de negócio; (d) a qualquer ato praticado pela Ingram Micro ao investigar uma violação suspeita destes Termos de Serviço ou como resultado ou descoberta de que ocorreu uma violação; e (e) aos custos associados à produção de documento, depoimentos, interrogatórios e exigências relacionadas decorrentes de reivindicações de terceiros, governamentais ou regulatórias particulares com relação ao uso dos Serviços, pelo Cliente, na medida em que a Ingram Micro não for um alvo.

O Cliente não fará acordo referente a nenhuma reivindicação contra as Partes Indenizadas a menos que esse acordo libere, em caráter completo e definitivo, as Partes Indenizadas relacionadas a ela ou a menos que as Partes Indenizadas forneçam seu consentimento prévio e por escrito com esse acordo. Em qualquer processo no qual o Cliente fornecer defesa em nome das Partes Indenizadas, as Partes Indenizadas poderão participar dessa defesa, a suas próprias expensas, por meio de advogado de sua escolha.

LIMITAÇÃO DE RESPONSABILIDADE

O CLIENTE COMPREENDE E CONCORDA EXPRESSAMENTE QUE EM NENHUMA CIRCUNSTÂNCIA AS PARTES INDENIZADAS SERÃO RESPONSÁVEIS PERANTE O CLIENTE POR QUAISQUER DANOS DIRETOS, INDIRETOS, INERENTES, ESPECIAIS, IMPREVISTOS OU EXEMPLIFICATIVOS, INCLUSIVE, ENTRE OUTROS, DANOS POR LUCROS CESSANTES OU PERDA DE RECEITA, FUNDO DE COMÉRCIO, USO, DADOS OU OUTRAS PERDAS INTANGÍVEIS (MESMO QUE A PARTE INDENIZADA TENHA SIDO COMUNICADA DA POSSIBILIDADE DESSES DANOS SEGUNDO CONTRATO, GARANTIA, NEGLIGÊNCIA, RESPONSABILIDADE ESTRITA OU QUALQUER OUTRA TESE).

O CLIENTE RECONHECE ESPECIFICAMENTE QUE AS PARTES INDENIZADAS NÃO SERÃO RESPONSÁVEIS PELA CONDUTA DIFAMATÓRIA, OFENSIVA OU ILÍCITA DE TERCEIROS E QUE O RISCO DE DANOS DAS DISPOSIÇÕES ACIMA RECAIRÁ TOTALMENTE SOBRE O CLIENTE.

O CLIENTE CONCORDA QUE TODA A RESPONSABILIDADE DAS PARTES INDENIZADAS PERANTE O CLIENTE POR TODAS E QUAISQUER REIVINDICAÇÕES SEGUNDO O CONTRATO, GARANTIA, NEGLIGÊNCIA, RESPONSABILIDADE ESTRITA OU OUTRA TEORIA DECORRENTES DESTES TERMOS OU DE QUAISQUER DAS POLÍTICAS DA INGRAM MICRO OU DA AFILIADA OU DO USO DOS SERVIÇOS ESTÃO LIMITADAS A US$100,00.

LEIS APLICÁVEIS; ARBITRAGEM

LEIS APLICÁVEIS. Estes Termos de Serviço serão regidos e interpretados em conformidade com as leis do Estado da Califórnia, EUA, à exceção de seus princípios de conflitos de lei. As partes renunciam à aplicação da Convenção das Nações Unidas sobre Contratos para a Venda Internacional de Mercadorias a estes Termos de Serviço.

Com relação a todas as controvérsias baseadas, decorrentes ou de qualquer maneira relacionadas a estes Termos de Serviço, à sua violação ou a quaisquer das operações previstas nestes Termos de Serviço, ou em acordos adicionais deles resultantes, se a tentativa das partes de solucionar uma controvérsia informalmente for bem-sucedida, ela será solucionada no idioma inglês por meio de arbitragem vinculativa no Condado de Orange, Califórnia, em conformidade com os Regulamentos da AAA. Cada parte arcará com suas próprias despesas e dividirá igualmente as taxas do(s) árbitro(s). Se o valor da controvérsia for inferior a US$5 milhões, um único árbitro será escolhido pelas partes a partir do pool de candidatos. Se o valor da controvérsia for superior a US$5 milhões, uma câmara com 3 (três) árbitros será escolhida pelas partes a partir do pool de candidatos. As partes fornecerão umas às outras todos os documentos e registros solicitados relacionados à controvérsia de uma forma que minimize a despesa e inconveniência de ambas as partes. A instrução não incluirá depoimentos ou interrogatórios, salvo se os árbitros permitirem expressamente após comprovarem a necessidade. Durante a solução das controvérsias de instrução, as partes e o(s) árbitro(s) serão orientados pelas Normas Federais do Processo Civil. Se surgirem controvérsias no que tange a solicitações de instrução, os árbitros terão critério total e exclusivo para solucionar as controvérsias. As partes concordam que os princípios: “prazo é condição essencial” guiarão a audiência e que o(s) árbitro(s) terá(ão) o direito e a autorização para emitir sanções monetárias em caso de atraso injustificável. O(s) árbitro(s) entregará(ão) um parecer por escrito que estabeleça as decisões de fato e a justificativa da decisão no prazo de 30 (trinta) dias após a conclusão da audiência. A decisão do(s) árbitro(s), a qual poderá incluir um recurso legal e tutela em equidade, mas a qual não poderá incluir danos punitivos (exceto com relação a uma reivindicação de indenização referente à reivindicação de terceiro que possa ter incluído esses tipos de danos) na medida em que proferida, será final e obrigará as partes, e a sentença poderá ser proferida em conformidade com as leis aplicáveis em qualquer tribunal competente. Além da decisão, o(s) árbitro(s) terá(ão) o critério de conceder à parte vencedora todos ou parte de seus honorários e custos de advogado, inclusive taxas associadas ao(s) árbitro(s), se o(s) árbitro(s) determinar(em) que a posição tomada pela outra parte em questões pertinentes da controvérsia não tinha embasamento substancial. Estes Termos de Serviço prevalecerão em caso de conflito entre estes Termos de Serviço e os Regulamentos da AAA.

DISPOSIÇÕES GERAIS

CESSÃO. O Cliente não poderá ceder seus direitos ou obrigações, quer por força de lei quer de outra forma, sem o consentimento prévio e por escrito da Ingram Micro, devendo esse ato, pelo Cliente, ser nulo. A Ingram Micro poderá ceder estes Termos de Serviço sem o consentimento do Cliente.

NOTIFICAÇÃO. Exceto conforme seja de outra forma previsto neste instrumento, todas as notificações deverão ser feitas por escrito e consideradas entregues: (i) mediante entrega em mãos; (ii) quando recebidas pelo destinatário, se enviadas por serviço de courier expresso reconhecido nacionalmente (com aviso de recebimento); (iii) no segundo dia útil após o envio; ou (iv) no primeiro dia útil após o envio por e-mail, ressalvado que o e-mail não será suficiente quando se tratar de notificações de rescisão ou referentes a uma reivindicação. As notificações ao Cliente serão enviadas ao endereço de e-mail do Cliente que consta do registro da Ingram Micro. É importante que o endereço do Cliente esteja atualizado. As notificações à Ingram Micro deverão ser enviadas para:

Email: imcloud-iaas-gs.migration@ingrammicro.com

e

Por correio, ao seguinte endereço:
Ingram Micro Inc.
3351 Michelson Drive,
Suite 100, Irvine, CA 92612-0697
Estados Unidos da América
Aos cuidados de: Vice-Presidente, Diretor Jurídico Adjunto

FORÇA MAIOR. A Ingram Micro não será responsável perante o Cliente nem será considerada como tendo descumprido ou violado estes Termos de Serviço, e será dispensada do cumprimento em caso de qualquer evento de não cumprimento ou atraso no cumprimento de qualquer disposição destes Termos de Serviço ou na prestação dos Serviços, se e na medida em que esse não cumprimento ou atraso tiver sido causado ou resultar de atos fora do controle razoável da Ingram Micro, inclusive, entre outros: problemas com servidor de nomes de domínio ou mensagem instantânea, greves, locautes ou outras disputas industriais (quer envolvam sua própria mão de obra ou a mão de obra de terceiros), atos ou omissões do Cliente, de suas afiliadas ou de qualquer terceiro, invasão, sabotagem, roubo ou outros atos criminosos, por exigência da lei, regulamento, ordem ou outra ação governamental, falha nas fontes de energia ou rede de transporte, atos Fortuitos, guerra, terrorismo, tumulto, comoção civil, interferência por autoridades civis ou militares, calamidade nacional ou internacional, conflito armado, danos maliciosos, distribuição de usina ou maquinário, contaminação nuclear, química ou biológica, explosões, colapso de estruturas prediais, incêndios, inundações, tempestades, terremotos, eventos de epidemias ou eventos semelhantes, desastres naturais ou condições meteorológicas adversas extremas.

INEXISTÊNCIA DE GARANTIA. Não será considerado que a Ingram Micro renunciou a quaisquer de seus direitos ou recursos descritos nestes Termos de Serviço, a menos que essa renúncia seja feita por escrito e assinada por um representante autorizado da Ingram Micro. Nenhum atraso ou omissão, pela Ingram Micro, no exercício de seus direitos ou recursos prejudicará ou será interpretado como uma renúncia. Nenhum exercício único ou parcial de um direito ou recurso, pela Ingram Micro, impedirá o exercício adicional de qualquer outro direito ou recurso. O não cumprimento total, pela Ingram Micro, de qualquer disposição destes Termos de Serviço não constituirá uma renúncia ao direito da Ingram Micro de fazer valer posteriormente esses termos e condições.

RELACIONAMENTO DAS PARTES. O Cliente e a Ingram Micro são contratadas independentes um perante o outro. Nenhuma disposição destes Termos de Serviço será interpretada de forma a criar um relacionamento de sociedade em comandita, empreendimento conjunto, agência ou fiduciário. O Cliente não terá qualquer direito ou autorização para assumir ou criar qualquer obrigação de qualquer natureza, expressa ou tácita, pela ou em nome da Ingram Micro. A Ingram Micro poderá, a qualquer momento, subcontratar todas ou quaisquer das obrigações da Ingram Micro segundo este instrumento a qualquer terceiro.

INTERPRETAÇÃO. Os Serviços serão prestados no idioma inglês, a menos que acordado de outra forma. As partes confirmam que solicitaram que os Termos de Serviço e todos os documentos relacionados fossem elaborados no idioma inglês, de acordo com a solicitação expressa das partes.

ACORDO INTEGRAL. Estes Termos de Serviço, juntamente com quaisquer termos, condições e políticas mencionados, são finais e constituem o acordo integral entre o Cliente e a Ingram Micro, e substituem todos os acordos, declarações, entendimentos, compromissos e negociações verbais ou por escrito prévios ou contemporâneos.

DEFINIÇÕES

Os seguintes termos em letra maiúscula terão os significados abaixo estabelecidos.

“Ingram Micro” significa a parte definida conforme segue:

País de Onde a Ordem de Serviço é Apresentada	Contratante Ingram Micro	URL do Marketplace (“Site”)
Austrália	Ingram Micro Asia Marketplace Pte Ltd. (Cingapura)	https://au.cloud.im/legal" target="_blank">https://au.cloud.im/legal
Bélgica	Ingram Micro Global Services B.V. (Países Baixos)	https://be.cloud.im/legal" target="_blank">https://be.cloud.im/legal
Brasil	Ingram Micro Brasil Ltda (Brasil)	https://br.cloud.im/legal" target="_blank">https://br.cloud.im/legal
Canadá	Ingram Micro LP (Ontário, Canadá)	https://ca.cloud.im/legal" target="_blank">https://ca.cloud.im/legal
França	Ingram Micro Global Services B.V. (Países Baixos)	https://fr.cloud.im/legal" target="_blank">https://fr.cloud.im/legal
Alemanha	Ingram Micro Global Services B.V. (Países Baixos)	https://de.cloud.im/legal" target="_blank">https://de.cloud.im/legal
Índia	Ingram Micro India Pvt. Limited (Índia)	https://in.cloud.im/legal" target="_blank">https://in.cloud.im/legal
Itália	Ingram Micro Global Services B.V. (Países Baixos)	https://intangible.cloud.im/legal" target="_blank">https://it.cloud.im/legal
México	Ingram Micro México S.A. de C.V. (México)	https://mx.cloud.im/legal" target="_blank">https://mx.cloud.im/legal
Países Baixos	Ingram Micro Global Services B.V. (Países Baixos)	https://nl.cloud.im/legal" target="_blank">https://nl.cloud.im/legal
Nova Zelândia	Ingram Micro Asia Marketplace Pte Ltd. (Cingapura)	https://nz.cloud.im/legal" target="_blank">https://nz.cloud.im/legal
Cingapura	Ingram Micro Asia Marketplace Pte Ltd. (Cingapura)	https://sg.cloud.im/legal" target="_blank">https://sg.cloud.im/legal
Espanha	Ingram Micro Global Services B.V. (Países Baixos)	https://es.cloud.im/legal" target="_blank">https://es.cloud.im/legal
Suécia	Ingram Micro Global Services B.V. (Países Baixos)	https://se.cloud.im/legal" target="_blank">https://se.cloud.im/legal
Reino Unido	Ingram Micro Global Services B.V. (Países Baixos)	https://uk.cloud.im/legal" target="_blank">https://uk.cloud.im/legal
EUA	Ingram Micro Inc. (Delaware, EUA)	https://us.cloud.im/legal" target="_blank">https://us.cloud.im/legal

“Site” significa o Site relacionado na tabela na definição para Ingram Micro acima.

ANEXO A – DESCRIÇÃO DOS SERVIÇOS DE MIGRAÇÃO IAAS DA INGRAM MICRO

Última Atualização: 20 de agosto de 2018

Responsabilidades do Cliente

O Cliente e a Ingram Micro são responsáveis por colaborar na execução dos Serviços. O Cliente obriga-se a cooperar com a Ingram Micro para ajudar a garantir que os Serviços sejam concluídos com sucesso. O Cliente concorda que é responsável pelo seguinte:

Antes do início da realização dos serviços, o Cliente indicará à Ingram Micro por escrito uma pessoa que será o único ponto de contato, de acordo com o plano do projeto, para garantir que todas as tarefas possam ser concluídas no período especificado. Todas as comunicações relacionadas aos Serviços serão endereçadas ao referido ponto de contato (o “ Contato do Cliente”). A não realização deste ato poderá resultar em aumento no escopo e/ou tempo de duração no cronograma.
O Cliente fornecerá pontos de contato técnicos (“ Contatos Técnicos”), os quais terão conhecimento operacional do ambiente no escopo dos Serviços. A Ingram Micro solicita que reuniões sejam agendadas com os Contatos Técnicos.
O Contato do Cliente terá autorização para atuar em nome do Cliente em todos os aspectos do Serviço, inclusive a notificação de problemas para as pessoas apropriadas na organização do Cliente e a solução de exigências conflitantes
O Contato do Cliente garantirá que qualquer comunicação entre o Cliente e a Ingram Micro, inclusive quaisquer questões ou solicitações relacionadas a escopo, seja feita por meio do representante apropriado da Ingram Micro.
O Contato do Cliente fornecerá acesso tempestivo a pontos de contatos técnicos e comerciais e dados/informações necessários para questões relacionadas ao escopo do Serviço.
O Contato do Cliente garantirá o comparecimento dos principais contatos do Cliente a reuniões e apresentações de produtos finais do Cliente.
O Contato do Cliente obterá e fornecerá exigências de projeto, informações, dados, decisões e aprovações dentro de um dia útil a partir da solicitação, exceto se ambas as partes acordarem um tempo de resposta diferente.
O Cliente poderá ser responsável pelo desenvolvimento ou fornecimento de documentação, materiais e assistência à Ingram Micro e concorda em fazê-lo de maneira tempestiva. A Ingram Micro não será responsável por quaisquer atrasos na conclusão das tarefas atribuídas a ela na medida em que sejam resultantes do não fornecimento, por parte do Cliente, da documentação, materiais e assistência de maneira tempestiva.
O Cliente informará a Ingram Micro sobre todas as questões de acesso e medidas de segurança e fornecerá acesso a todo hardware e instalações necessários.
O Cliente será responsável pelo fornecimento de todo o hardware, software, acesso à internet e instalações para a conclusão bem-sucedida dos Serviços.
O Cliente concorda em providenciar acesso ao ambiente para a instalação de software agente de coleta de dados (o “Agente de Coleta de Dados”), ou o Cliente instalará o Agente de Coleta de Dados por conta própria, sob orientação e suporte da Ingram Micro. O Agente de Coleta de Dados é um Material de Terceiros.
O Cliente fornecerá outbound Internet sobre Secure Socket Layer (SSL) 443 e Secure Shell (SSH) para a transferência de dados de histórico; isto poderá ser por meio de servidor proxy para a redução de acesso de saída.
O Cliente realizará o backup de todos os dados, software e programas existentes em todos os sistemas afetados antes e durante a entrega deste Serviço. O Cliente deverá preparar regularmente cópias de segurança dos dados armazenados em todos os sistemas afetados como precaução contra possíveis falhas, alterações ou perda de dados.

Pressupostos

Na entrega destes Serviços, a Ingram Micro apresenta os seguintes pressupostos:

A Ingram Micro contará com os contatos de TI e comerciais necessários do Cliente para reportar quaisquer informações necessárias durante o projeto.
O Cliente responderá de maneira tempestiva a pedidos de informações. Quaisquer atrasos poderão causar atrasos no cronograma acordado.
O Projeto terá início aproximadamente duas semanas após a apresentação da ordem no marketplace em nuvem da Ingram Micro, ou em uma data mutuamente acordada.
Em caso de ocorrência de atraso no cronograma que não seja exclusivamente causado pela Ingram Micro ou alteração no escopo ou nos produtos finais, poderá ocorrer aumento no preço.

Fora do Escopo

Os seguintes serviços estão fora do escopo dos Serviços de Descoberta e Avaliação:

Serviços de Arquitetura e Design
Serviços de Prova de Conceito
Serviços de Migração
Descoberta SAN
Instalação ou testes de aplicativos
Administração ou mudanças de domínio
Administração ou mudanças de rede
Planejamento, design ou backup para recuperação de desastres
Migração de dados

A Oferta de Serviço de “Descoberta e Avaliação”

Escopo de Trabalho

A Ingram Micro prestará os seguintes serviços de engenharia ao Cliente. O Serviço de Descoberta e Avaliação será executado com base em informações fornecidas pelo Cliente, inclusive informações detalhadas das workloads a serem migradas. A Ingram Micro se baseará nas informações fornecidas pelo Cliente e a Descoberta e Avaliação poderá sofrer atrasos se as informações estiverem incompletas, imprecisas ou desatualizadas.

Definição dos Serviços de Descoberta e Avaliação

Trabalho com o Cliente para a identificação das workloads específicas para migração.
Garantir que a Ingram Micro conta com acesso apropriado ao ambiente-alvo.
Validar estratégia de descobrimento e implantação conjuntamente com o Cliente.
Instalar agentes de descoberta, os quais constituem Material de Terceiros, no ambiente apropriado.
Análise de relatório de descobertas e determinação das próximas etapas.

Gestão de Projeto e Produtos Finais

Um gerente de projeto da Ingram Micro agendará, coordenará e auxiliará o pessoal da Ingram Micro atribuído ao projeto de Serviços de Descoberta e Avaliação. O gerente de projeto comunicar-se-á regularmente com o pessoal da Ingram Micro e será o único ponto de contato com o pessoal atribuído do Cliente para o gerenciamento do projeto.

As seguintes tarefas serão realizadas como parte dos Serviços de Descoberta e Avaliação.

Gestão de projeto:
1. Coordenar a reunião de Kickoff de projeto
  1. Analisar a documentação exigida para a descoberta em nuvem.
  2. Discussão de objetivos e nível de envolvimento exigido por diversos responsáveis comerciais do Cliente, equipe de TI e pessoal da Ingram Micro..
2. Criar e manter responsabilidade pelo plano/cronograma de projeto, se necessário.
3. Coordenação de todos os recursos da Ingram Micro necessários para a conclusão do projeto.
4. Fornecer atualizações de situação do projeto conforme necessário.
5. Agendar e realizar chamadas de projeto conforme necessário.
6. Agendar e realizar chamada de encerramento de projeto.
Planejamento de Descoberta e Avaliação:
1. Identificar workloads. Para cada workload do Cliente no ambiente-fonte, a Ingram Micro exigirá:
  1. endereço IP ou nome DNS (se privado e público para Internet, o acesso a VPN poderá ser exigido),
  2. Credenciais para descoberta (chaves SSH para Linux e nome de usuário/senha para Windows), e
  3. Quaisquer listas de inventário que possam estar disponíveis para a infraestrutura existente.
2. Definir onde serão instalados os agentes de descoberta, os quais são Materiais de Terceiros.
3. Determinar conectividade de rede aos ambientes de origem e alvo.
4. Determinar topologia de rede aos ambientes de origem e alvo.
5. Identificar outros processos de descoberta e restrições.
6. Identificar agrupamentos de servidores ou servidores que operam em conjunto.
Descoberta e Avaliação:
1. Instalar agentes de descoberta, os quais são Materiais de Terceiros, nos servidores exigidos.
2. Garantir que o sistema de descoberta gere relatórios conforme exigido.
3. Uma vez concluídos os relatórios, formular o relatório de descobertas final.
4. Analisar o relatório de descobertas final.

A Oferta de Serviço de “Arquitetura e Design”

Escopo do Trabalho

A Ingram Micro prestará seus serviços de engenharia ao Cliente. O serviço de Arquitetura e Design será executado com base nas informações fornecidas pelo Cliente, inclusive informações detalhadas sobre as workloads a serem migradas. A Ingram Micro basear-se-á nas informações fornecidas pelo Cliente, e os serviços poderão sofrer atrasos se as informações estiverem incompletas, imprecisas ou desatualizadas.

Definição dos Serviços de Arquitetura e Design

Trabalho com o cliente para compreensão de “Cloud End State”
Design de arquitetura de solução que permita as melhores práticas para nuvem
Validar arquitetura de solução com o Cliente
Elaborar arquitetura de solução final com serviços em nuvem
Analisar a arquitetura de solução final

Gestão de Projeto e Produtos Finais

Um gerente de projeto da Ingram Micro agendará, coordenará e auxiliará o pessoal da Ingram atribuído para o projeto de Serviços de Arquitetura e Design. O gerente de projeto comunicar-se-á regularmente com o pessoal da Ingram Micro e será o único ponto de contato com o pessoal atribuído pelo Cliente para o gerenciamento do projeto.

As seguintes tarefas serão realizadas como parte dos Serviços de Arquitetura e Design.

Gestão de projeto
1. Coordenar a reunião de Kickoff de projeto
  1. Analisar a documentação necessária para a Arquitetura e Design de nuvem
  2. Discutir objetivos e o nível de envolvimento exigido por diversos responsáveis comerciais do Cliente, equipe de TI e pessoal da Ingram Micro
2. Criar e manter responsabilidade pelo plano/cronograma de projeto, se necessário
3. Coordenação de todos os recursos da Ingram Micro necessários para a conclusão do projeto.
4. Fornecer atualizações de situação do projeto conforme necessário.
5. Agendar e realizar chamadas de projeto conforme necessário
6. Agendar e realizar chamada de encerramento de projeto
Planejamento de Arquitetura e Design:
1. Compreender a estratégia de nuvem do Cliente e potenciais workloads
2. Determinar conectividade de rede aos ambientes de origem e nuvem.
3. Determinar topologia de rede aos ambientes de origem e nuvem.
4. Identificar outros processos organizacionais e restrições.
5. Identificar quaisquer exigências de governança e/ou compliance da organização (HIPPA, PCI etc...)
Arquitetura e Design
1. Realizar workshop de melhores práticas de design em nuvem para definição das exigências do Cliente.
2. Permitir melhores práticas em nuvem, tais como:
  1. Confiabilidade
  2. Eficiência de desempenho
  3. Segurança
  4. Prontidão para produção e excelência operacional
  5. Otimização de custos
3. Fornecer arquitetura de referência final
4. Analisar a arquitetura de referência

A Oferta de Serviço de “Prova de Conceito”

Escopo do Trabalho

A Ingram Micro prestará seus serviços de engenharia ao Cliente. O serviço de Prova de Conceito será executado com base nas informações fornecidas pelo Cliente, inclusive informações detalhadas sobre as workloads a serem migradas. A Ingram Micro basear-se-á nas informações fornecidas pelo Cliente, e a Prova de Conceito poderá sofrer atrasos se as informações estiverem incompletas, imprecisas ou desatualizadas.

Definição dos Serviços de Prova de Conceito

Trabalho com o Cliente para a identificação das workloads específicas para migração.

Validar Prova de Conceito e estratégia de cutover conjuntamente com o Cliente.
Fornecimento do ambiente associado
Migrar workloads identificadas
Auxiliar o Cliente com o cutover final das workloads.
Analisar o projeto completo

Gestão de Projeto e Produtos Finais

Um gerente de projeto da Ingram Micro agendará, coordenará e auxiliará o pessoal da Ingram atribuído para o projeto de Serviços de Prova de Conceito de nuvem. O gerente de projeto comunicar-se-á regularmente com o pessoal da Ingram Micro e será o único ponto de contato com o pessoal atribuído pelo Cliente para o gerenciamento do projeto.

As seguintes tarefas são realizadas como parte dos Serviços de Prova de Conceito em nuvem.

Gestão de Projeto
1. Coordenar a reunião de Kickoff de projeto
  1. Analisar a documentação exigida para a Prova de Conceito de nuvem.
  2. Discutir objetivos e o nível de envolvimento exigido por diversos responsáveis comerciais do Cliente, equipe de TI e pessoal da Ingram Micro
2. Criar e manter responsabilidade pelo plano/cronograma de projeto, se necessário
3. Coordenação de todos os recursos da Ingram Micro necessários para a conclusão do projeto.
4. Fornecer atualizações de situação do projeto conforme necessário.
5. Agendar e realizar chamadas de projeto conforme necessário
6. Agendar e realizar chamada de encerramento de projeto
Planejamento de Prova de Conceito:
1. Identificar workloads ou utilizar casos para Prova de Conceito de nuvem.
2. Definir a landing zone da nuvem a ser criada
3. Determinar conectividade de rede exigida para o ambiente de nuvem.
4. Identificar outros processos e restrições de prova de conceito
  1. Segurança
  2. Compliance
  3. Exigências de governança comercial (PCI, HIPPA etc…)
5. Cronograma da prova de conceito
Produtos finais da prova de Conceito
1. Projetar um caso de uso de PoC em uma plataforma em nuvem
2. Concordância do Cliente com o design
3. Ativação de uma workload simples em uma plataforma em nuvem

A Oferta de Serviço de “Migração”

Escopo do Trabalho

A Ingram Micro prestará seus serviços de engenharia ao Cliente. O serviço de Migração em nuvem será executado com base em informações fornecidas pela Cliente, inclusive informações detalhadas sobre o aplicativo e seus dados associados, dependência do aplicativo a ser migrado. A Ingram Micro basear-se-á nas informações fornecidas pelo Cliente, e a migração poderá sofrer atrasos se as informações estiverem incompletas, imprecisas ou desatualizadas.

Definição dos Serviços de Migração

Trabalho com o Cliente para a identificação das workloads específicas para migração.
Validação de estratégia de migração e cutover conjuntamente com o Cliente.
Fornecimento do ambiente associado
Migrar workloads identificadas
Auxiliar o Cliente com o cutover final das workloads.
Analisar o projeto completo

· Gestão de Projeto e Produtos Finais

Um gerente de projeto da Ingram Micro agendará, coordenará e auxiliará o pessoal da Ingram Micro atribuído ao projeto de Serviços de Migração em nuvem. O gerente de projeto comunicar-se-á regularmente com o pessoal da Ingram Micro e será o único ponto de contato com o pessoal atribuído pelo Cliente para o gerenciamento do projeto.

As seguintes tarefas são realizadas como parte dos Serviços de Migração em nuvem.

Gestão de projeto:
1. Coordenar a reunião de Kickoff de projeto
  1. Analisar a documentação exigida para a migração em nuvem.
  2. Discutir objetivos e o nível de envolvimento exigido por diversos responsáveis comerciais do Cliente, equipe de TI e pessoal da Ingram Micro
2. Criar e manter responsabilidade pelo plano/cronograma de projeto, se necessário
3. Coordenação de todos os recursos da Ingram Micro necessários para a conclusão do projeto
4. Fornecer atualizações de situação do projeto conforme necessário.
5. Agendar e realizar chamadas de projeto conforme necessário
6. Agendar e realizar chamada de encerramento de projeto
Planejamento de Migração:
1. Identificar workloads. Para cada workload do Cliente no ambiente-fonte, a Ingram Micro exigirá:
  1. Endereço IP ou nome de DNS
  2. Credenciais para descoberta (chaves SSH para Linux e nome de usuário/senha para Windows)
  3. Tamanho da imagem de workload (RMM pode ser utilizado para a descoberta)
  4. Tamanho de discos e partições (RMM pode ser utilizado para descobrir)
2. Definir onde o RMM será instalado
3. Determinar conectividade de rede aos ambientes de origem e alvo
4. Determinar topologia de rede aos ambientes de origem e alvo
5. Identificar outros processos de migração e restrições
  1. Exigências de armazenamento e staging (armazenamento temporário exigido)
  2. WAN
    1. Compreender o posicionamento, velocidade e disponibilidade da rede WAN
    2. Estimar o tempo de transferência das Imagens.
  3. Local
    1. Disponibilidade de capacidade local
    2. Conectividade a armazenamento externo
6. Determinar o ambiente=alvo (para cada workload de cliente)
7. Agrupamentos de servidores ou servidores que operam conjuntamente (movidos conjuntamente) – RMM pode criar o mapa de portas de workloads inter-relacionadas
8. Agrupamentos de migração e ondas
9. Cronograma de migração
10. Janelas de migração
11. Exigências de cutover
Migração:
1. Captura ao vivo das imagens de sistema e discos locais para cada onda/grupo de aplicativos
2. Provisão de novos sistemas no destino
3. Atribuir workloads no destino

a. Configuração no destino

Configuração dos novos endereços IP

1. Sincronizar dados locais entre fonte e destino após a migração

Última alteração: 26 de maio de 2023

Se você estiver usando um Ingram Micro Cloud Marketplace ("CMP"), os seguintes termos e condições ("Termos CMP") serão aplicados às suas transações nesse CMP, além dos Termos e Condições de Vendas da Ingram Micro ou de outro contrato por escrito que você possa ter conosco, e seu acesso e uso do CMP são regidos pelos Termos Gerais de Serviço de Cloud da Ingram Micro. Quando "Ingram Micro", "nós", "nos" ou "nosso" é usado nestes Termos CMP, eles se referem à Ingram Micro Inc. e/ou sua(s) afiliada(s) aplicável(is). Quaisquer referências a "você" ou "seu" nestes Termos CMP são referências à empresa que você representa e que vai transacionar no CMP conosco. Os termos em maiúsculas usados, mas não definidos neste documento, terão o significado atribuido a eles nos Termos Gerais de Serviço de Cloud da Ingram Micro.

Introdução ao CMP e aos Termos Aplicáveis

Um CMP permite que você encomende, ofereça e adquira Serviços do Fornecedor para revenda aos seus clientes ou para seu próprio uso com cobrança recorrente automatizada. A maioria dos Serviços do Fornecedor é oferecida mediante assinatura por um período inicial que geralmente está sujeito a renovação automática. Portanto, verifique cuidadosamente a vigência do Serviço do Fornecedor que você está solicitando para entender a duração, as opções de renovação e os direitos de rescisão. Além disso, as compras através do CMP normalmente não exigem entrega física e, portanto, nenhum termo no seu contrato existente conosco relacionado à entrega ou devoluções se aplicará às compras do CMP, a menos que expressamente acordado de outra forma. Sua revenda do Serviço do Fornecedor que você provisiona e compra de nós pode estar sujeita a termos e condições adicionais exigidos pelo Fornecedor, e você é responsável por verificar o Site CMP para determinar se quaisquer termos do Fornecedor se aplicam aos Serviços do Fornecedor que você deseja revender. Todos os Serviços do Fornecedor exigirão que o usuário final aceite o contrato de licença do usuário final do Fornecedor, os termos de uso ou os termos de serviço, portanto, é necessário informar aos seus clientes sobre essa exigência. Da mesma forma, se você estiver utilizando o Serviço do Fornecedor, precisará aceitar e respeitar esses termos e condições do Fornecedor também. Independentemente de qualquer coisa ao contrário nestes Termos CMP, sua licença ou direito de usar quaisquer Serviços do Fornecedor é fornecido pelo Fornecedor e não pela Ingram Micro, e está sujeito a quaisquer termos e condições disponibilizados pelo Fornecedor, incluindo, entre outros, garantias (se houver), posse da propriedade intelectual e usos permitidos.

Pagamento

Você concorda em pagar as taxas e encargos pelos Serviços do Fornecedor, conforme descrito no CMP. Aceitaremos o seu pagamento através dos métodos que disponibilizamos e você optar. Você reconhece que as taxas e encargos pelos Serviços do Fornecedor que você compra podem, devido à oscilação da moeda estrangeira, ser reajustados durante o período da sua assinatura, a nosso critério. Portanto, o valor pago pelos Serviços do Fornecedor pode variar ocasionalmente durante o prazo de sua assinatura, mesmo que você possa adquirir os Serviços do Fornecedor com antecedência por um período fixo. Notificaremos você sobre essas alterações, atualizando o CMP ou enviando um aviso por e-mail ou correio normal. As taxas e encargos pelos Serviços do Fornecedor não são reembolsáveis.

Você é responsável pelo faturamento e cobrança de qualquer pagamento pelos Serviços do Fornecedor de seus clientes. Na medida em que lhe fornecermos opções de frequência de pagamento, você concorda em estender a opção de frequência de pagamento que escolher para seus clientes. Você concorda que suas obrigações de pagamento NÃO são um acordo de "pago quando me paguem". Consequentemente, caso seu cliente não pague pelos Serviços do Fornecedor, isso não isentará sua obrigação de nos pagar pelos Serviços do Fornecedor solicitados por você ou através de você. Se eles não pagarem você, você ainda deverá pagar pelos Serviços do Fornecedor que solicitou.

Você deve pagar antecipadamente pelo seu uso e o uso pelos seus clientes dos Serviços do Fornecedor, a menos que acordado de outra forma por nós. Você nos autoriza a cobrar automaticamente quaisquer quantias pagáveis por você em relação ao seu uso ou ao uso pelo seu cliente dos Serviços do Fornecedor, quando necessário ou aplicável, como quando a cobrança é baseada no consumo ou se os Serviços do Fornecedor são renovados automaticamente ou potencialmente em outros casos.

A quantidade de Serviços do Fornecedor que você pode solicitar pode estar sujeita a quaisquer limites estabelecidos pelo seu cartão de crédito ou outro emissor do processamento de pagamentos; ficando entendido, no entanto, que assinaturas baseadas em consumo poderiam exceder tais valores. Para todo e qualquer estorno de cartão de crédito, podemos cobrar uma taxa de administração. Para todos os cartões de crédito válidos que você nos fornecer para fins de pagamento, se você não nos informar antes da data de vencimento desse cartão de crédito, atualizaremos automaticamente a data de vencimento do cartão de crédito em nosso sistema interno para o próximo ano para impedir a interrupção dos Serviços do Fornecedor.

Se dispensarmos o pagamento antecipado e concedermos uma linha de crédito, você deverá pagar dentro do prazo indicado na fatura e através de transferência bancária, ACH ou outro método de pagamento eletrônico considerado aceitável por nós. Podemos cobrar 1,5% ao mês, ou a taxa mais alta permitida por lei, o que for menor, para os pagamentos em atraso. Os limites de crédito podem ser concedidos, modificados, suspensos ou rescindidos a qualquer momento, a nosso critério. Podemos solicitar que você forneça as informações do cartão de crédito como backup e, se você atrasar o pagamento, poderemos cobrar automaticamente do cartão de crédito os valores pendentes e cobrar uma taxa de mora de 3,5%.

Podemos, a nosso critério exclusivo, cobrar valores pagáveis por você em USD ou em sua moeda local. Caso deixe de fazer o pagamento em tempo hábil, você concorda que, além de todos os outros direitos e recursos fornecidos a nós segundo o presente ou em lei, nós podemos rescindir ou suspender os Serviços do Fornecedor afetados.

As transferências eletrônicas incluirão quaisquer taxas de processamento adicionais que possam ser aplicadas, principalmente, transferências eletrônicas internacionais. Você é responsável por garantir que essas taxas adicionais, se houver, sejam adicionadas à transferência eletrônica enviada a nós.

Impostos

A menos que seja indicado de outra forma em uma fatura ou acordado por escrito por você e por nós, todos os pagamentos são sujeitos a incidência de impostos, taxas, tarifas, cobranças e tributações similares nacionais, federais, estaduais, regionais, locais ou estrangeiros. Você concorda em assumir e ser responsável pelo pagamento de todos os impostos, taxas, tarifas, tributações, honorários e encargos de qualquer tipo, incluindo impostos sobre vendas, uso, impostos especiais de consumo ou impostos sobre valor agregado e todos os outros encargos similares (coletivamente, "Impostos") que são impostos sobre as transações por ou segundo a autoridade de qualquer órgão governamental, excluindo impostos com base exclusivamente em nosso lucro líquido. Se você for uma entidade isenta de tributação ou solicitar a isenção de quaisquer impostos segundo os termos deste documento, você deve apresentar a nós um certificado de isenção e, após o recebimento das comprovações válidas de isenção, não cobraremos quaisquer impostos dos quais você esteja isento.

Uso não Autorizado dos Serviços do Fornecedor

Usuários finais serão plenamente responsáveis por manter a segurança e a confidencialidade de suas credenciais de acesso a quaisquer Serviços do Fornecedor adquiridos por meio do CMP. Você deve garantir que seus clientes implementem práticas recomendadas para manter tal segurança e confidencialidade ao acessar tais Serviços do Fornecedor. Você permanecerá como principal responsável perante nós por todos e quaisquer encargos, danos ou taxas incorridos por ou através do uso das credenciais de usuário final fornecidas pelo Fornecedor aos usuários finais para os Serviços do Fornecedor, incluindo qualquer atividade não autorizada em tais contas. Podemos suspender ou revogar o acesso e uso dos Serviços do Fornecedor pelo usuário final imediatamente após constatar com base em critérios razoáveis de que há atividade fraudulenta ou não autorizada na conta de um usuário final. Nem você nem seu cliente podem usar ou acessar os Serviços do Fornecedor de uma maneira que exceda o uso autorizado. Se você ou seu cliente exceder o uso autorizado dos Serviços do Fornecedor, você será notificado pronta e imediatamente para: (i) desabilitar ou corrigir o uso não permitido; ou (ii) adquirir Serviços adicionais do Fornecedor para atender ao uso real. Você concorda que tanto nós como o Fornecedor podemos, a qualquer momento e a nosso critério, analisar o seu uso dos Serviços do Fornecedor e você deve prestar toda assistência razoável para verificação da sua conformidade ou da conformidade pelo seu cliente com estes Termos CMP e quaisquer outros termos aplicáveis. Podemos suspender ou encerrar o uso dos Serviços do Fornecedor imediatamente, mediante notificação por escrito de não conformidade identificada nessa análise, além de exercer quaisquer outros direitos ou recursos que nós ou o Fornecedor possamos ter de acordo com quaisquer termos aplicáveis ou em função de lei.

Encerramento de Acesso e Uso para o CMP

Se determinarmos que você pode ter violado estes Termos CMP ou quaisquer outros termos aplicáveis, incluindo que, se a qualquer momento, pagamento de suas taxas estiverem mais de noventa (90) dias atrasadas, podemos, a nosso critério, considerar que você abandonou seus clientes e nos reservamos ao direito de encerrar sua conta por justa causa e assumir a propriedade direta dos seus clientes, sem nenhuma consideração ou recurso financeiro para você. Após o encerramento dos Serviços do Fornecedor, por qualquer motivo, você será responsável por todas as taxas de assinatura dos Serviços do Fornecedor que você solicitou até o vencimento do(s) prazo(s) de assinatura. Além disso, você concorda que todos os seus valores pendentes referentes aos Serviços do Fornecedor serão antecipados e se tornarão imediatamente devidos e pagáveis até a data efetiva do encerramento.

Dados e Privacidade

Você concede a nós e aos Fornecedores aplicáveis um direito exercível globalmente, não exclusivo, intransferível e sem royalties de usar os dados eletrônicos especificamente pertencentes a você, seus usuários e/ou clientes, incluindo quaisquer dados pessoais (conforme definido pelas leis aplicáveis) que são processados utilizando os Serviços do Fornecedor (coletivamente, "Dados”) estritamente com o propósito limitado de prestação dos Serviços do Fornecedor a você, seus usuários e/ou clientes. Se você for um revendedor, você concorda que recebeu o consentimento adequado de seus clientes para fornecer as informações deles para nós, nossas afiliadas e Fornecedores para uso em relação aos Serviços do Fornecedor, ou cumpre com uma base legal alternativa para fornecimento das informações deles para nós, nossas afiliadas e Fornecedores. Ao usar o CMP, ou o uso que você ou seu cliente faz dos Serviços do Fornecedor, você concorda que podemos usar os Dados de acordo com nossa Declaração de Privacidade, disponível aquí. Para evitar dúvidas, sujeito às leis de proteção de dados aplicáveis, você concorda que os Serviços podem ser fornecidos e acessados por nós, nossas afiliadas e/ou quaisquer parceiros ou subcontratistas da Ingram Micro localizados em qualquer lugar do mundo (incluindo, sem limitação, os Estados Unidos da América), e podemos, a qualquer momento, alterar (i) os locais de onde os Serviços são prestados ou acessados ou (ii) as afiliadas, parceiros ou subcontratistas utilizados para garantir a prestação dos Serviços.

Nesse caso, você consente com tais transferências e acesso aos Dados e ao uso dos Dados por nossas afiliadas e parceiros autorizados ou subcontratistas, com a finalidade de fornecer os Serviços. Por meio deste, você garante e declara que obteve todas as autorizações e consentimentos necessários para transferir os Dados a nós de acordo com esta seção 5, inclusive fora do Espaço Económico Europeu. Informação adicional pode ser solicitada em privacy@ingrammicro.com.

Seu uso ou o uso pelos seus clientes dos Serviços do Fornecedor também pode estar sujeito às políticas de privacidade do Fornecedor.

Conduta

Você concorda que é responsável pelo uso (ou pelo uso de seu cliente) dos Serviços do Fornecedor dentro do escopo permitido e somente de acordo com os números, tipos e identificadores de usuários permitidos, aplicativos, servidores, dispositivos, capacidade e locais nos quais você ou seus clientes têm permissão para usar os Serviços do Fornecedor, conforme estabelecido nestes Termos CMP ou nos termos do Fornecedor.

Serviços de suporte

Podemos disponibilizar os Serviços de suporte para você usar o CMP ou os Serviços do Fornecedor, a nosso critério, de tempos em tempos. Se determinarmos que qualquer solicitação de suporte está fora do escopo dos Serviços de suporte então disponíveis, poderemos fornecer serviços de suporte personalizados mediante taxa, ou em uma base por serviço, e apresentaremos uma cotação antes de executar os Serviços adicionais de suporte. Podemos exigir que você pague pelos Serviços de suporte antes do início de qualquer trabalho a ser realizado. Você deve, no prazo de quatorze (14) dias após o recebimento de tais Serviços de suporte, nos notificar se houver algum problema com os Serviços. Não nos responsabilizamos e não forneceremos assistência para quaisquer problemas que você possa levantar além desse prazo.

Podemos solicitar certas informações ou Dados e solicitar que você siga determinados processos antes de fornecer suporte para o CMP ou os Serviços do Fornecedor e nos permitir fornecer os Serviços. Se você recusar fornecer tais informações ou seguir esses processos, não nos responsabilizaremos e você será o único responsável pelo backup de todas e quaisquer informações e dados que nos fornecer e será o único responsável por qualquer dano e perda que possa sofrer, incluindo, sem limitação, perda de dados ou violação de privacidade.

Os acordos de nível de serviço podem se aplicar a determinados Serviços. Podemos alterar, descontinuar ou adicionar acordos de nível de serviço de tempos em tempos, a nosso critério.

Garantia

Você declara e garante que: (i) é uma parte que faz negócios; (ii) localizada em uma jurisdição; e (iii) participante de atividades, de modo que não somos obrigados a obter nenhuma licença de exportação, permissão ou outra aprovação de acordo com as leis e regulamentos aplicáveis, incluindo, mas não limitado ao controle de exportação e/ou os regulamentos de sanções de qualquer jurisdição cujas leis possam ser implicadas por estes Termos CMP. Além disso, você reconhece e concorda que temos autoridade para monitorar esse status regularmente e, se determinarmos que em algum momento você está violando algumas dessas declarações e garantias, temos o direito de suspender ou encerrar imediatamente todos e quaisquer Serviços e Serviços do Fornecedor fornecidos a você (e quaisquer contas que você tenha conosco) sem notificação prévia por escrito, e você perderá qualquer saldo restante em sua conta.

CMP – Termos Suplementares – Brazil

Os seguintes Termos e Condições Suplementares abaixo são aplicáveis ao seu uso do Ingram Micro Cloud Marketplace disponível em: www.br.cloud.im; em adição aos Termos CMP, dos Termos e Condições de Venda da Ingram Micro ou qualquer outro Contrato/acordo que você possa ter conosco. Seu acesso e uso do CMP são regidos pelos Termos Gerais de Serviço de Cloud da Ingram Micro.

Caso seu pedido CMP seja faturado pela Ingram Micro diretamente a um cliente final seu, você é responsável por comprovar o envio das informações contidas nestes Termos CMP e quaisquer termos específicos aplicáveis a cada Serviço do Fornecedor. A não comprovação do envio acima estabelecido fará com que você seja responsável por quaisquer reclamações e ou processos judiciais que seus clientes finais entrem contra a Ingram Micro.

Cada Serviço do Fornecedor disponibilizado no CMP pode estar sujeito aos termos específicos do Fornecedor. A Ingram Micro somente é responsável pela disponibilização do CMP e faturamento dos Serviços do Fornecedor ou outros Serviços. A Ingram Micro disponibiliza, por meio do link https://br.cloud.im/legal/, os documentos Ingram Micro e os documentos específicos do Fornecedor para cada Serviço do Fornecedor disponível no CMP.

Todo faturamento será feito em reais. É sua responsabilidade verificar a forma de faturamento dos Serviços do Fornecedor ou outros Serviços selecionados no Ingram Micro Cloud Marketplace. A maioria dos serviços são faturados mensalmente e variam de acordo com o consumo, e você pode acompanhar seu consumo dos Serviços do Fornecedor ou outros Serviços assim como o consumo de tais serviços por seus clientes, diariamente e diretamente no CMP.

A Ingram Micro Brasil, de acordo com sua avaliação interna, concederá uma linha de crédito para você e/ou seus clientes que poderá ser alterada de tempos em tempos a nosso exclusivo critério. Na periodicidade estabelecida para cada Serviço do Fornecedor ou outro Serviço selecionado por você e/ou seus clientes, nós emitiremos Notas Fiscais e boletos bancários relacionados aos serviços consumidos por você e/ou seus clientes.

Caso você e/ou seus clientes estejam inadimplentes por um prazo superior a 60 (sessenta) dias a Ingram Micro poderá, a seu critério, suspender os serviços até o efetivo pagamento da dívida. Você está ciente de que a suspensão dos serviços poderá acarretar na perda de dados e informações dos usuários dos serviços e que a Ingram Micro não se responsabilizar por eventuais danos causados a você e/ou seus clientes. Além disso, você concorda em arcar com qualquer prejuízo que a Ingram Micro venha a ter caso algum de seus clientes finais inicie ação legal.

A administração e cancelamento dos serviços dos seus clientes é sua responsabilidade. É sua obrigação informar aos seus clientes que caso queiram cancelar algum serviço devem solicitar a vocês e não diretamente à Ingram Micro. Caso ocorram problemas decorrentes da falta de comunicação ou atraso na sua solicitação de cancelamento de qualquer serviço adquirido por seus clientes, você será responsável por qualquer dano que a Ingram Micro venha a sofrer e nós poderemos descontar eventuais valores devidos a você pela Ingram Micro.

Sem prejuízo ao disposto acima, na eventualidade de você não prestar o devido suporte a seu(s) cliente(s), seja por omissão, desídia e/ou falha/ausência de atendimento ao cliente, a Ingram Micro poderá, mediante direta e expressa solicitação do cliente, proceder ao cancelamento dos serviços sem necessidade de sua anuência e/ou comunicação prévia.

Caso um cliente seu solicite a alteração da Revenda responsável por administrar seus serviços que estão no CMP, nós o comunicaremos a você e procederemos a realizar a alteração conforme solicitado pelo cliente.

Os seguintes termos adicionais são aplicáveis à Sua compra dos serviços Dropbox (“Fornecedor”):

Prazo e Rescisão

Os Serviços terão início assim que forem disponibilizados ao marketplace. Você poderá cancelar os Serviços através do marketplace desde que nenhum compromisso de Serviço esteja ativo segundo este instrumento (ou seja, Você ou um ou mais de Seus usuários estarem fazendo uso de quaisquer Serviços ativos). Você poderá apenas encerrar o Serviço se não houver compromissos de prazo existentes com relação aos Serviços. Se Você ou um Usuário encerrar o uso de um Serviço antes do término do compromisso de prazo referente ao serviço selecionado, Você continuará responsável perante a Ingram Micro por todos os encargos remanescentes e acumulados relativos a esse Serviço, de acordo com o compromisso do prazo selecionado.

Os Serviços estão disponíveis para compromisso mínimo de 1 (um) ano / 1 (um) meses. Os Serviços serão renovados automaticamente pelo prazo adicional de 1 (um) ano / 1 (um) meses, a menos que Você os cancele antes do término do prazo então vigente. O fornecedor oferece uma política de reembolso proporcional de 14 dias em caso de cancelamento.

Taxas

Você obriga-se a pagar as taxas e encargos referentes aos Serviços nos termos descritos no processo de registro e que constam do Site, conforme possa ser alterado periodicamente. Para qualquer prorrogação de um período de assinatura ou fornecimento de uma atualização do Serviço, o preço então vigente será aplicável, a menos que seja de outro modo acordado mutuamente por escrito pelas Partes. A Ingram Micro, poderá, periodicamente e a seu critério exclusivo, alterar as taxas cobradas pelo Serviço. Qualquer aumento das taxas entrará em vigor no início do período de assinatura seguinte dos Usuários. A Ingram Micro notificará Você sobre qualquer alteração, atualizando o Site ou enviando aviso por e-mail ou correio regular.

Condições de Venda e Serviço/Uso

Todos os serviços estão sujeitos às condições de venda estabelecidas em https://br.cloud.im/legal/ e às informações de configuração do serviço, incluindo, entre outros, os preços (quando aplicável) estabelecidos no marketplace. Para evitar dúvidas, não obstante a presença ou aceitação de Seu pedido por parte da Ingram Micro, esse pedido será exclusivamente para fins administrativos e as partes concordam que os termos e condições regentes serão os estabelecidos em https://br.cloud.im/legal/, a menos que seja de outro modo acordado por escrito pela Ingram Micro e Você.

Todas as Condições de Uso ou Serviço, conforme estabelecido pelo Fornecedor e conforme estabelecido em https://www.dropbox.com/terms#business_agreement e https://www.dropbox.com/pt_BR/terms, serão aplicáveis à Sua atividade de revenda e aos clientes de Seu Usuário, inclusive, entre outros, à indenização do Fornecedor por Você com base em Seus atos ou omissões e incluindo indenização do Fornecedor referente a quaisquer reivindicações de violação decorrentes da combinação, por Você ou pelos Usuários, de propriedade intelectual dos Fornecedores com Sua propriedade intelectual ou com a propriedade intelectual de quaisquer terceiros. O Revendedor obriga-se a fornecer a cada Usuário as condições de uso e obter a aceitação deste.

Os seguintes termos adicionais aplicam-se à sua compra dos serviços IBM Softlayer (“Fornecedora”):

Prazo e Rescisão

Os serviços são iniciados assim que provisionados no marketplace. Você pode cancelar os Serviços através do marketplace, desde que nenhum compromisso de Serviço esteja ativo ao amparo do presente documento (ou seja: você ou seus usuários esteja usando os serviços ativos). Você pode apenas encerrar o Serviço caso não existam compromissos de prazo existentes para os Serviços. Caso você ou um Usuário encerre o uso de um Serviço antes da expiração do prazo de compromisso para o serviço selecionado, você continuará responsável perante a Ingram Micro por todos os encargos remanescentes e acumulados referentes a esse Serviço, de acordo com o compromisso de prazo selecionado.

Os Serviços estão disponíveis para um compromisso mínimo de 1 (um) mês ou 1 (uma) hora, conforme indicado em seu pedido. Os Serviços serão renovados automaticamente por 1 (um) mês ou 1 (uma) hora adicional (conforme aplicável), a menos que você os cancele antes do final do prazo vigente.

Taxas

Você concorda em pagar as taxas e os encargos pelos Serviços conforme descrito no processo de registro e de acordo com o que aparece no Site, conforme alterado de tempos em tempos. Para qualquer prorrogação de um prazo de subscrição ou para o fornecimento de uma atualização do Serviço, o preço atual será aplicável, a menos que seja acordado mutuamente por escrito pelas Partes. A Ingram Micro pode, de tempos em tempos, a seu exclusivo critério, alterar as taxas cobradas pelo Serviço. Qualquer aumento nas taxas entrará em vigor no início do próximo prazo de subscrição do Usuário. A Ingram Micro irá notificá-lo sobre tais alterações por meio da atualização do Site ou do envio de um aviso por email ou correio regular.

Termos de Venda e Serviço/Uso

Todos os serviços estão sujeitos aos termos de venda estabelecidos em https://br.cloud.im/legal/ e informações de configuração do serviço, incluindo, entre outros, os preços (quando aplicável) estabelecidos no mercado. Para evitar dúvidas, não obstante a presença ou aceitação pela Ingram Micro de seu pedido apenas para fins administrativos, as partes concordam que os termos e condições que regem o presente estarão de acordo com o disposto em https://br.cloud.im/legal/ exceto por acordo em contrário entre a Ingram Micro e você. Todos os Termos de Uso ou Serviço conforme estabelecidos pela Fornecedora e conforme estabelecido em http://www.softlayer.com/legal, http://www.softlayer.com/acceptable-use-policy e http://www.softlayer.com/privacy-agreement devem ser aplicados à sua atividade de revenda e aos clientes do seu Usuário, incluindo, entre outros, sua indenização pela Fornecedora com base em seus atos ou omissões e incluindo a indenização pela Fornecedora por quaisquer reclamações de infração decorrentes de um acordo entre você ou os Usuários de propriedade intelectual da Fornecedora com a sua propriedade intelectual ou de terceiros. O revendedor concorda em fornecer a todos os Usuários os termos de uso e a obter sua aceitação.

Os seguintes termos adicionais se aplicam à sua compra de serviços Autodesk ("Fornecedor"):

1. Prazo e Rescisão

Os serviços iniciam uma vez provisionados via marketplace. Você pode cancelar os Serviços através do marketplace contanto que nenhum compromisso (assinatura) do Serviço esteja ativo (por exemplo: Você ou mais de um de seus usuários estão utilizando quaisquer serviços ativos). Você só pode finalizar o Serviço caso eles não possuam nenhum compromisso ativo. Se o Cliente ou um Usuário encerrar o uso de um Serviço antes da expiração do prazo de compromisso para o serviço selecionado, você permanecerá responsável perante a Ingram Micro por todos os custos remanescentes e acumulados por tal Serviço de acordo com o compromisso de prazo selecionado. Os serviços estão disponíveis para um compromisso mínimo de um (1) mês ou um (1) ano, conforme estabelecido no ato da contratação. Os serviços serão renovados automaticamente por mais um mês ou um ano, a menos que você cancele antes do término do termo atual.

2. Taxas

Você concorda em pagar as taxas e encargos dos Serviços conforme descrito no processo de registro e que aparecem no Site do marketplace, que podem sofrer alterações ao longo do tempo. Para qualquer extensão de um prazo de subscrição ou para o provisionamento de uma atualização do Serviço, o preço então vigente será aplicado. Salvo acordo em contrário entre as partes, por escrito. Ingram Micro, pode, de tempos em tempos, a seu exclusivo critério alterar as taxas que cobra pelo Serviço. Qualquer aumento nas taxas entrará em vigor no início do próximo período de subscrição do Usuário. A Ingram Micro irá notificá-lo de quaisquer alterações, atualizando o Site ou enviando um aviso por e-mail ou correio tradicional ao seu endereço conforme cadastrado.

3. Condições de Venda e Serviço/Utilização

Todos os serviços estão sujeitos às condições de venda estabelecidas em https://br.cloud.im/legal/ e informações de configuração do serviço, incluindo, mas não se limitando a preços, (quando aplicável) estabelecidos no marketplace. Para evitar dúvidas, a despeito de presença ou aceitação pela Ingram Micro da sua encomenda, tais devem ser apenas para fins administrativos e as partes concordam que os termos e condições que regem serão os estabelecidos em https://br.cloud.im/legal/ a menos que acordada de outra forma por escrito pela Ingram Micro e Você. Todos os Termos de Uso ou Serviço estabelecidos pelo Fornecedor e conforme estabelecido em http://www.autodesk.com/company/legal-notices-trademarks/online-purchases-terms-and-conditions serão aplicáveis à Sua atividade de revenda e ao Seus clientes, incluindo mas não limitado a Sua indenização de Fornecedor baseada em Seus atos ou omissões e incluindo a indenização do Fornecedor por quaisquer reclamações por violação resultantes da combinação por Você ou Usuários da propriedade intelectual do Fornecedor com a propriedade intelectual de seu ou de terceiros. O Revendedor concorda em fornecer a cada Usuário termos de uso e obter sua aceitação.

Os seguintes termos e condições adicionais se aplicam à compra por Você de serviços de assinatura (“Serviços”) da BitTitan (“Fornecedora”) e ao uso desses Serviços por Você e seus clientes.

Prazo e Rescisão

Os Serviços são iniciados assim que forem provisionados por meio do marketplace. Você poderá cancelar os Serviços por meio do marketplace, desde que não existam compromissos de Serviços ativos segundo este instrumento (ou seja, Você ou um ou mais de Seus clientes estão utilizando quaisquer Serviços ativos). Você somente poderá rescindir o Serviço se não houver compromissos a prazo existentes referentes aos Services. Caso Você ou Seu cliente rescinda a utilização de um Serviço antes da expiração do compromisso a prazo referente ao serviço em questão, você permanecerá responsável perante a Ingram Micro por todos os encargos remanescentes e acumulados relativos a esse Serviço em conformidade com o compromisso a prazo selecionado.

Taxas

Você obriga-se a pagar as taxas e os encargos referentes aos Serviços, conforme descrito no processo de registro divulgado no Site, conforme possa ser alterado periodicamente. Caso Você ou Seu cliente exceda os limites de uso aplicáveis à assinatura do Serviço, você obriga-se a pagar as taxas e os encargos relativos a esse uso excedente. No caso de qualquer prorrogação de prazo de assinatura ou do provisionamento de uma atualização de Serviço, o preço na época vigente será aplicado, a menos que de outra forma acordada por escrito entre Você e a Ingram Micro. A Ingram Micro poderá, periodicamente e a seu exclusivo critério, alterar as taxas que ela cobra pelo Serviço. Qualquer aumento nas taxas entrará em vigor no início do novo prazo de assinatura. A Ingram Micro irá notificá-lo de quaisquer alterações atualizando o Site ou enviando notificação por e-mail ou correspondência normal.

Restrição de Território

Você somente poderá revender e/ou comercializar os Serviços no Brasil.

Termos de Venda e Termos de Uso

Todas as compras estão sujeitas aos termos de venda estabelecidos no endereço https://br.cloud.im/legal/ e informações de configuração do serviço, incluindo, entre outros, preço, (quando aplicável) estão estabelecidos no marketplace. Para evitar dúvidas, não obstante a presença ou aceitação pela Ingram Micro de Seu pedido, essa será apenas para fins administrativos, e as partes acordam que os termos e condições serão aqueles estabelecidos no endereço https://br.cloud.im/legal/ a menos que acordado de outra forma por escrito entre a Ingram Micro e Você.

Os Serviços são prestados pela Fornecedora. Os seguintes termos de uso e/ou serviço, conforme estabelecido pela Fornecedora, serão aplicáveis, conforme apropriado, à sua atividade de revenda e ao uso feito por Você e por Seus clientes dos Serviços (“Termos de Uso”) de seus clientes:

https://www.bittitan.com/legal/migrationwiz-user-agreement/
https://www.bittitan.com/legal/mspcomplete-access-agreement/

Você avença, declara e garante que Você fornecerá os Termos de Uso a cada um de Seus clientes e obterá a concordância exequível de Seus clientes com os Termos de Uso antes de permitir que eles acessem ou usem o Serviço. Você avença, declara e garante que nenhuma assinatura dos Serviços será ativada ou utilizada por Seus clientes antes que o cliente concorde com os Termos de Uso. Você monitorará e registrará a aceitação por Seus clientes dos Termos de Uso, e fornecerá essas informações para a Ingram Micro, mediante solicitação.

A Ingram Micro poderá, a qualquer momento, modificar estes termos e condições. Você e Seus clientes deverão acessar regularmente o Site para tomar conhecimento de qualquer modificação. Os termos e condições modificados entrarão em vigor imediatamente após serem publicados no Site. Sua compra e revenda dos Serviços e o uso por Você e por Seus clientes dos Serviços após qualquer modificação serão considerados como aceitação dessa modificação.

Os seguintes termos e condições adicionais se aplicam às suas compras das assinaturas ESET ("Fornecedor") Security Solutions ("Serviços") e ao uso desses serviços por Você e Seus clientes.

Prazo e Rescisão

Os serviços iniciam uma vez provisionados no Marketplace. Você pode cancelar os Serviços através do Marketplace, desde que nenhum compromisso de Serviço esteja ativo neste documento (ou seja, você ou um ou mais de seus clientes estejam empregando quaisquer Serviços ativos). Você só pode rescindir o Serviço se não houver compromissos a termo existentes para os Serviços. Se você ou seu cliente encerrar o uso de um Serviço antes da expiração do termo de compromisso para o serviço selecionado, você permanecerá responsável perante a Ingram Micro por todas as cobranças restantes e acumuladas por esse Serviço de acordo com o termo de compromisso selecionado.

Os serviços estão disponíveis para compromisso mínimo de um mês. Os Serviços serão renovados automaticamente por um mês adicional, a menos que você cancele os Serviços cinco (5) dias úteis antes da expiração do compromisso do termo para o Serviço selecionado.

Taxas

Você concorda em pagar as taxas e encargos pelos Serviços, conforme descrito no processo de registro e que aparecem no Site, podendo ser alterados periodicamente. Se você ou seu cliente exceder os limites de uso aplicáveis à assinatura do Serviço, você concorda em pagar as taxas e encargos por esse uso excedente. Para qualquer extensão de um termo de assinatura ou o provisionamento de uma atualização de Serviço, o preço vigente será aplicado, a menos que seja acordado de outra forma por escrito por Você e Ingram Micro. A Ingram Micro pode, de tempos em tempos, a seu exclusivo critério, alterar as taxas cobradas pelo Serviço. Qualquer aumento nas taxas entrará em vigor no início do novo período de assinatura. A Ingram Micro notificará você sobre essas alterações, atualizando o Site ou enviando um aviso por e-mail ou correio normal.

Restrição de Território

Você só pode revender e/ou comercializar os Serviços no Brasil.

Termos de Venda e Termos de Uso

Todas as compras estão sujeitas aos termos de vendas estabelecidos em https://br.cloud.im/legal e informações de configuração de serviços, incluindo mas não se limitando a preços (quando aplicável) estabelecidos no marketplace. Para evitar dúvidas, não obstante a presença ou aceitação da Ingram Micro de Seu pedido, tal deve ser apenas para fins administrativos e as partes concordam que os termos e condições aplicáveis serão os estabelecidos em https://br.cloud.im/legal , salvo acordo em contrário por escrito por Ingram Micro e Você.

Os serviços são fornecidos pelo fornecedor. Todos os termos de uso e / ou serviço, estabelecidos pelo Fornecedor e estabelecidos em https://www.eset.com/br/informacao-legal/ , se aplicarão, conforme aplicável, à sua atividade de revenda e a você e seus clientes 'uso dos Serviços ("Termos de Uso"). Você concorda, declara e garante que apresentará os Termos de Uso a cada um de seus clientes e obterá seu contrato obrigatório com os Termos de Uso antes de permitir que eles acessem ou usem o Serviço. Você concorda, declara e garante que nenhuma assinatura dos Serviços será ativada ou usada pelos seus clientes antes que o cliente concorde com os Termos de Uso. Você rastreará e registrará a aceitação por seus clientes dos Termos de Uso e fornecerá essas informações à Ingram Micro mediante solicitação.

A Ingram Micro pode a qualquer momento modificar estes termos e condições. Você e seus clientes devem monitorar regularmente o Site para tais modificações. Os termos e condições modificados entrarão em vigor imediatamente após serem publicados no Site. Sua compra e revenda dos Serviços e o uso dos Serviços por você e seus clientes após qualquer modificação serão considerados aceitação de tal modificação.

Os seguintes termos e condições adicionais se aplicam à sua compra das assinaturas da IBM ("Fornecedor") MaaS360 ("Serviços") e ao uso de tais Serviços por Você e Seus clientes.

Prazo e Rescisão

Os serviços começam uma vez provisionados pelo marketplace. Você pode cancelar os Serviços por meio do marketplace, desde que nenhum compromisso de Serviço esteja em vigor (por exemplo, Você ou um ou mais de Seus clientes estejam empregando quaisquer Serviços ativos). Você só poderá encerrar o Serviço se não houver compromissos de termos existentes para os Serviços. Se Você ou Seu cliente rescindir o uso de um Serviço antes do término do compromisso de termo para o serviço selecionado, Você permanecerá responsável perante a Ingram Micro por todos os encargos restantes e acumulados para tal Serviço de acordo com o compromisso de prazo selecionado.

Os serviços estão disponíveis para compromissos mínimos de um (1) mês ou um (1) ano. Os serviços serão renovados automaticamente por um período adicional de um mês ou um ano, a menos que Você cancele os Serviços trinta (30) dias úteis antes do término do prazo de compromisso para o Serviço selecionado.

Taxas

Você concorda em pagar as taxas e encargos pelos Serviços, conforme descrito no processo de registro e que aparecem no Site, conforme possam ser alterados de tempos em tempos. Se Você ou Seu cliente exceder os limites de uso aplicáveis à assinatura do Serviço, Você concorda em pagar as taxas e encargos para tal uso excessivo. Para qualquer extensão de um período de assinatura ou o provisionamento de um upgrade de Serviço, o preço atual será aplicado, a menos que seja mutuamente acordado por escrito por Você e pela Ingram Micro. A Ingram Micro pode, de tempos em tempos, a seu exclusivo critério, alterar as taxas cobradas pelo Serviço. Qualquer aumento nas taxas entrará em vigor no início do novo período de assinatura. A Ingram Micro irá notificá-lo sobre quaisquer alterações, atualizando o site ou enviando um aviso por e-mail ou correio normal.

Preços

Os produtos IBM apresentados no marketplace são convertidos em R$ no dia do faturamento utilizando o dólar fixo do fabricante.

Restrição do Território

Você só pode revender e / ou comercializar os Serviços no Território Brasileiro.

Termos de Venda e Termos de Uso

Todas as compras estão sujeitas aos termos de vendas estabelecidos em https://br.cloud.im/legal e às informações de configuração do serviço, incluindo, entre outros, os preços (quando aplicável) estabelecidos no marketplace. Para evitar dúvidas, não obstante a presença ou aceitação pela Ingram Micro de Seu pedido, tais devem ser apenas para propósitos administrativos e as partes concordam que os termos e condições que regem devem ser aqueles estabelecidos em https://br.cloud.im/legal salvo acordo em contrário por escrito pela Ingram Micro e por Você.

Os Serviços são fornecidos pelo Fornecedor. Todos os seguintes termos de uso e/ou serviço são estabelecidos pelo Fornecedor (os “Termos de Uso”):

O Contrato de Serviços em Nuvem, que pode ser encontrado em: http://www-05.ibm.com/support/operations/us/en/documents.html

As seguintes Descrição(ões) dos Serviços, cuja versão mais recente pode ser encontrada em: http://www-03.ibm.com/software/sla/sladb.nsf/sla/sd:
MaaS360: https://www-03.ibm.com/software/sla/sladb.nsf/pdf/6741-11/$file/i126-6741-11_09-2017_en_US.pdf
O Adendo da Descrição dos Serviços, que pode ser encontrado em: https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?htmlfid=EP212349USEN

Os Termos de Uso se aplicarão ao uso dos Serviços pelos seus clientes. Você compromete-se, declara e garante que apresentará os Termos de Uso a cada um de seus clientes e obterá seu acordo aplicável aos Termos de Uso antes de permitir que eles acessem ou usem o Serviço. Você compromete-se, declara e garante que nenhuma assinatura dos Serviços será ativada ou usada por Seus clientes antes que o cliente concorde com os Termos de Uso. Você acompanhará e registrará a aceitação por Seus clientes dos Termos de Uso e fornecerá essas informações à Ingram Micro mediante solicitação.

A Ingram Micro pode, a qualquer momento, modificar estes termos e condições. Você e seus clientes devem monitorar regularmente o site para quaisquer modificações. Os termos e condições modificados entrarão em vigor imediatamente após serem publicados no Site. Sua compra e revenda dos Serviços e o uso que você e seus clientes fazem dos Serviços após qualquer modificação serão considerados como aceitação de tal modificação.

Os seguintes termos adicionais aplicam-se à Sua compra de serviços Acronis ("Vendedor" ou ("Acronis"):

Termo e Rescisão

Os serviços começam uma vez provisionados no Cloud Marketplace. Você pode cancelar os Serviços através do Cloud Marketplace, desde que nenhum compromisso de Serviço esteja ativo aqui (ou seja, Você ou um ou mais de Seus Usuários estão empregando quaisquer Serviços ativos). Você só poderá rescindir o Serviço se não houver compromissos de prazo existentes para os Serviços. Se Você ou um Usuário rescindir seu uso de um Serviço antes da expiração do termo de compromisso para o serviço selecionado, Você permanecerá responsável perante a Ingram Micro por todos os encargos restantes e acumulados para tal Serviço de acordo com o termo de compromisso selecionado. O Serviço permanecerá ativo durante todo o período de vigência do compromisso.

Os serviços estão disponíveis para um compromisso mínimo de um (1) ano, dependendo do plano de serviço. Os Serviços serão renovados automaticamente por mais um (1) ano, a menos que Você cancele antes do término do prazo atual.

Todos os Serviços de Soluções de Dados da Acronis são fornecidos numa base experimental (teste gratuito do Produto Acronis Disaster Recovery Cloud será limitado a três (3) servidores protegidos e dez (10) pontos de computação) por um período inicial de trinta (30) dias (Período experimental). Tais Serviços são fornecidos sem nenhum custo para Você durante o Período de Avaliação. Caso os Serviços não sejam cancelados por Você durante o Período de Avaliação, tais Serviços serão automaticamente atualizados após o Período de Avaliação para o plano de Nível 1 com um prazo de compromisso de um (1) ano. Ao não cancelar os Serviços fornecidos em modo de Teste dentro do Período de Teste, Você aceita os termos mínimos de compromisso conforme descritos nos arquivos de estrutura de preços - Acronis Per Commitment Pricing for cloud marketplace.

Os backups permanecem no armazenamento em nuvem até que você os cancele. A recuperação de dados do armazenamento em nuvem é possível por um período de trinta (30) dias após a data de cancelamento ou após notificação de não-pagamento apenas no caso de a assinatura ter sido totalmente restaurada e paga.

Taxas

Você concorda em pagar as taxas e encargos pelos Serviços conforme descrito no processo de registro e que aparecem no Site, conforme possam ser alterados de tempos em tempos. Para qualquer extensão de um prazo de assinatura ou o provisionamento de uma atualização do Serviço, o preço então vigente será aplicado, a menos que mutuamente acordado por escrito pelas Partes. A Ingram Micro poderá, de tempos em tempos, a seu exclusivo critério, alterar as taxas cobradas pelo Serviço. Qualquer aumento nas taxas entrará em vigor no início do próximo período de assinatura do Usuário. A Ingram Micro notificará Você sobre tais alterações atualizando o Site ou enviando um aviso por e-mail ou correio normal.

Termos de Venda e Serviço/Utilização

Todos os serviços estão sujeitos aos termos de venda estabelecidos em https://br.cloud.im/legal/ e às informações de configuração do serviço, incluindo, mas não se limitando a preços (quando aplicável) estabelecidos no Cloud Marketplace. Para evitar dúvidas, não obstante a presença ou aceitação pela Ingram Micro de Seu pedido, isso deve ser apenas para fins administrativos e as partes concordam que os termos e condições de governança devem ser os estabelecidos em https://br.cloud.im/legal/ a menos que de outra forma acordado por escrito pela Ingram Micro e por Você.

Todos os Termos de Uso ou Serviço conforme estabelecidos pelo Vendedor e conforme estabelecido em http://www.acronis.com/en-us/legal.html e http://www.acronis.com/en-us/support/documentation/ aplicam-se à Sua atividade de revenda e ao Seu uso dos Serviços por Seus e Seus Usuários. Você concorda em fornecer a cada Usuário os termos de uso aplicáveis e obter sua aceitação antes do Uso dos Serviços.

Os seguintes termos e condições adicionais são aplicáveis ao Seu Pedido de Assinaturas de Serviços de Migração IaaS (“ Serviços”) da Ingram Micro (“ Vendedora”).

Prazo e Rescisão

Os Serviços terão início assim que provisionados no Marketplace. Você poderá cancelar os Serviços no marketplace desde que nenhum compromisso de Serviço esteja ativo nos termos deste instrumento (ou seja, um ou mais de Seus clientes estejam fazendo uso de quaisquer Serviços ativos). Você somente poderá cancelar o Serviço se não houver compromissos de prazo existentes para os Serviços. Se Você ou o Seu cliente cancelar o uso de um Serviço anteriormente ao vencimento do compromisso de prazo com relação ao Serviço selecionado, Você continuará responsável perante a Ingram Micro por todos os encargos incidentes e remanescentes com relação ao Serviço de acordo com o compromisso de prazo selecionado.

Os Serviços estão disponíveis por períodos de compromisso mínimos conforme previsto no processo do pedido e indicado no Site. Os Serviços não serão renovados automaticamente.

Taxas

Você concorda em pagar as taxas e encargos pelos Serviços conforme previsto no processo do pedido e indicados no Site, conforme alterados periodicamente. Se Você ou o Seu cliente exceder os limites de uso aplicáveis à assinatura do Serviço, Você concorda em pagar as taxas e encargos desse uso excedente. Para qualquer prorrogação de prazo de assinatura ou provisão de upgrade de Serviço, o preço vigente à época será aplicável, salvo se de outra forma mutuamente acordado por escrito entre Você e a Ingram Micro. A Ingram Micro, poderá, periodicamente a seu exclusivo critério, alterar as taxas cobradas pelos Serviços. Qualquer aumento das taxas entrará em vigor no início do novo prazo de assinatura. A Ingram Micro notificará Você de quaisquer alterações por meio da atualização do Site ou envio de notificação por e-mail ou correio normal.

Restrição Territorial

Você somente poderá revender e/ou comercializar os Serviços nos Brasil.

Termos de Venda e Termos de Uso

Todos os pedidos estão sujeito aos termos de venda previstos em https://br.cloud.im/legal e às informações de configuração de serviço, inclusive, entre outros, precificação (se aplicável), prevista no marketplace. Para fins de evitar dúvidas, não obstante a presença ou aceitação pela Ingram Micro do Seu Pedido, esta deverá ser exclusivamente para fins administrativos, sendo que as partes concordam que os termos e condições aplicáveis serão os previstos em https://br.cloud.im/legal, salvo se de outra forma acordado por escrito pela Ingram Micro e por Você.

Os Serviços serão prestados pela Ingram Micro. Os termos de serviço da Ingram Micro disponíveis em https://br.cloud.im/legal/im-iaas-migration-tos.aspx/ serão aplicáveis ao uso, pelo Seu cliente, dos Serviços (“Termos de Serviço”). Você concorda, declara e garante que apresentará os Termos de Serviço para cada qual de Seus clientes e obterá a anuência exigível destes quanto aos Termos de Serviço antes de permitir que estes façam pedidos, acessem ou usem os Serviços. Você concorda, declara e garante que nenhuma assinatura dos Serviços será ativada ou usada pelos Seus clientes antes que o cliente concorde com os Termos de Serviço. Você rastreará e registrará a aceitação, por parte dos Seus clientes, dos Termos de Serviço e prestará estas informações à Ingram Micro mediante solicitação.

A Ingram Micro poderá, a qualquer tempo, alterar estes termos e condições. Você e os Seus clientes deverão monitorar regularmente o Site com relação a quaisquer dessas alterações. Os termos e condições alterados entrarão em vigor imediatamente após serem publicados no Site. A compra e revenda dos Serviços por Você, e o uso dos Serviços por Você e Seu clientes após qualquer alteração será considerado como aceitação dessa alteração.

Os seguintes termos e condições adicionais se aplicam à sua compra de assinaturas de backup em nuvem, recuperação de desastres e / ou arquivamento de e-mail como um serviço ("Serviços") da Arcserve (EUA) LLC ("Fornecedor") e ao uso de tais Serviços por Você e seus clientes.

Vigência e Rescisão

Os serviços começam assim que são fornecidos pelo marketplace. Você pode cancelar os Serviços por meio do marketplace, desde que nenhum compromisso de Serviço esteja ativo abaixo (ou seja, você ou um ou mais de seus clientes estão empregando quaisquer Serviços ativos). Você só pode encerrar o Serviço se não houver compromissos de prazo existentes para os Serviços. Se Você ou Seu cliente encerrar o uso de um Serviço antes do término do termo de compromisso do serviço selecionado, Você permanecerá responsável perante a Ingram Micro por todos os encargos remanescentes e acumulados por esse Serviço de acordo com o termo de compromisso selecionado.

Os serviços estão disponíveis para compromisso mínimo de um mês ou um ano com base no serviço selecionado (“Prazo”). Os serviços serão renovados automaticamente por um período adicional, a menos que você cancele os serviços, por termos mensais, quinze (15) dias antes da expiração do compromisso de termo para o serviço selecionado e, para termos anuais, 30 dias antes da expiração do Compromisso de prazo para o serviço selecionado.

Taxas

Você concorda em pagar as taxas e encargos pelos Serviços, conforme descrito no processo de registro e que aparecem no Site, podendo ser alterados de tempos em tempos. Se Você ou Seu cliente excederem os limites de uso aplicáveis à assinatura do Serviço, Você concorda em pagar as taxas e encargos pelo uso excessivo. Para qualquer extensão de um prazo de assinatura ou o fornecimento de uma atualização de Serviço, o preço atual será aplicado, a menos que de outra forma mutuamente acordado por escrito por Você e a Ingram Micro. A Ingram Micro pode, de tempos em tempos, a seu exclusivo critério, alterar as taxas que cobra pelo Serviço. Qualquer aumento nas taxas entrará em vigor no início do novo período de assinatura. A Ingram Micro irá notificá-lo de tais mudanças atualizando o Site ou enviando um aviso por e-mail ou correio normal.

Restrição de Território

Você só pode revender e / ou comercializar os Serviços no território brasileiro.

Termos de Venda e Termos de Uso

Todas as compras estão sujeitas aos termos de venda estabelecidos em https://br.cloud.im/legal e às informações de configuração do serviço, incluindo, mas não se limitando a preços, (quando aplicável) estabelecidos no mercado. Para evitar dúvidas, não obstante a presença ou aceitação de Seu pedido pela Ingram Micro, tal deverá ser apenas para fins administrativos e as partes concordam que os termos e condições aplicáveis serão aqueles estabelecidos em https://br.cloud.im/legal legal, a menos que seja acordado de outra forma por escrito pela Ingram Micro e você.

Os Serviços são fornecidos pelo Fornecedor. Todos os termos de uso e / ou serviço conforme estabelecido pelo Fornecedor e conforme estabelecido em https://www.arcserve.com/cloud-services/ se aplicam, conforme aplicável, à sua atividade de revenda e ao uso que você e seus clientes fazem. dos Serviços (“Termos de Uso”). Você se compromete, representa e garante que apresentará os Termos de Uso a cada um de Seus clientes e obterá seu acordo exequível com os Termos de Uso antes de permitir que eles acessem ou usem o Serviço. Você se compromete, declara e garante que nenhuma assinatura dos Serviços será ativada ou usada por Seus clientes antes que eles concordem com os Termos de Uso. Você rastreará e registrará a aceitação dos Termos de Uso por seus clientes e fornecerá essas informações à Ingram Micro mediante solicitação.

A Ingram Micro pode, a qualquer momento, modificar estes termos e condições. Você e seus clientes devem monitorar regularmente o Site para quaisquer modificações. Os termos e condições modificados entrarão em vigor imediatamente após sua publicação no Site. Sua compra e revenda dos Serviços e o uso dos Serviços por Você e seus clientes após qualquer modificação será considerada aceitação de tal modificação.

Os seguintes termos e condições adicionais se aplicam ao Seu pedido de subscrição da IBM (“Fornecedor”) da Nuvem (“Serviços”) e ao uso de tais Serviços por Você e Seus clientes.

Prazo e Rescisão

Os serviços iniciam uma vez provisionados e continuarão para o compromisso de prazo selecionado. Você não pode cancelar assinaturas antes do final do compromisso de prazo aplicável. Se Você ou Seu cliente rescindir o uso de um Serviço antes de expirar o prazo de compromisso para o Serviço selecionado, Você permanecerá responsável perante a Ingram Micro por todos os encargos restantes e acumulados para tal Serviço de acordo com o compromisso de prazo selecionado.

Os serviços estão disponíveis para compromissos mínimos de um (1) mês. Os serviços serão renovados automaticamente por um período adicional de um mês, a menos que Você cancele os Serviços noventa (90) dias úteis antes do término do prazo de compromisso para o Serviço selecionado.

Taxas

As taxas pagas à Ingram Micro pelos Serviços (“Taxas”) são descritas no processo de pedido, estabelecido em Seu painel de controle no Site e/ou fornecido a Você por escrito por um representante de vendas da Ingram Micro. Se aplicável, as programações de descontos serão fornecidas por escrito por um representante de vendas da Ingram Micro.

Você concorda em pagar as taxas pelos serviços. Se Você ou seu cliente exceder os limites de uso aplicáveis às assinaturas de serviço, você concorda em pagar todas as taxas e encargos aplicáveis a tal uso excessivo que serão considerados parte das taxas.

A Ingram Micro pode, de tempos em tempos, a seu exclusivo critério, alterar as Taxas. Qualquer aumento nas Taxas entrará em vigor para novas assinaturas de Serviço e no início do próximo período de assinatura (por exemplo, para renovações ou extensões de assinatura). A Ingram Micro irá notificá-lo sobre quaisquer alterações na Taxa, atualizando o Site, enviando um aviso por e-mail ou correio normal, ou notificando-o de outra forma, conforme acordado por escrito.

Preços

Os produtos IBM apresentados no marketplace são convertidos em R$ no dia do faturamento utilizando o dólar fixo do fabricante

Restrição do Território; Exportar

Você só pode revender e/ou comercializar os Serviços no Brasil.

Você e seus clientes garantem que: (a) cumprirão as leis e regulamentos de importação, exportação e sanção econômica, incluindo os dos Estados Unidos que proíbem ou restringem a exportação, reexportação ou transferência de produtos, tecnologia, serviços ou dados, direta ou indiretamente para ou para determinados países, usos finais e usuários finais; e (b) garantirá todos os requisitos de liberação necessários, licenças e isenções de exportação e importação e fará todos os registros adequados.

Suporte

A Ingram Micro, suas afiliadas e/ou seus subcontratados fornecerão suporte técnico para os Serviços. Suas solicitações de suporte devem ser enviadas diretamente à Ingram Micro e não ao fornecedor.

O fornecedor fornecerá todo o suporte aos seus clientes para os serviços conforme o SD (definido abaixo).

O Fornecedor não é responsável e se isenta de todas as responsabilidades por quaisquer reclamações relacionadas a qualquer suporte técnico fornecido por Você, pela Ingram Micro, suas afiliadas e/ou seus subcontratados.

Termos de Venda e Termos de Uso

A menos que de outra forma acordado por escrito assinado por Você e pela Ingram Micro, todos os pedidos estão sujeitos aos termos de venda estabelecidos nos Termos Gerais de Serviço publicados no mercado e informações de configuração de serviço, incluindo, mas não se limitando a preços (quando aplicável) adiante no mercado. Os termos em maiúsculas usados, mas não definidos aqui, têm o significado atribuído a esse termo nos Termos Gerais de Serviço.

Os Serviços são fornecidos pelo Fornecedor. O “Contrato de Usuário Final da IBM” é composto pelo seguinte:

O Contrato de Serviços em Nuvem, que pode ser encontrado em: https://www-05.ibm.com/support/operations/zz/en/terms.html
As seguintes descrições dos serviços, cuja versão mais recente pode ser encontrada em: http://www-03.ibm.com/software/sla/sladb.nsf/sla/sd

O Link de Descrição de Serviço anexado (“SD”) referenciado pode ser substituído por um SD mais recente depois que este contrato é executado. A versão mais recente do SD publicado será o SD do registro. IBM Cloud Base SD:

http://www-03.ibm.com/software/sla/sladb.nsf/sla/bm-6605-12https://www-03.ibm.com/software/sla/sladb.nsf/searchsaas/?searchview&searchorder=4&searchmax=0&query=(6605)

O Contrato de Usuário Final da IBM se aplica ao uso dos Serviços pelos seus clientes. Você compromete-se, representa e garante que Apresentará o Contrato de Usuário Final da IBM a cada um de seus clientes e obterá seu contrato aplicável ao Contrato de Usuário Final da IBM antes de permitir que eles acessem ou usem os Serviços. Você concorda, declara e garante que nenhuma assinatura dos Serviços será ativada ou usada por Seus clientes antes que o cliente concorde com o Contrato de Usuário Final da IBM. Você rastreará e registrará a aceitação por Seus clientes do Contrato de Usuário Final da IBM e fornecerá tais informações à Ingram Micro mediante solicitação.

Salvo acordo em contrário por escrito assinado por Você e pela Ingram Micro: (a) a Ingram Micro pode, a qualquer momento, modificar estes termos e condições; (b) Você deve monitorar regularmente o Site para quaisquer modificações e deve notificar Seus clientes sobre quaisquer modificações que os afetem ou sobre o uso dos Serviços; (c) os termos e condições modificados entrarão em vigor imediatamente após sua publicação no Site; e (d) O seu pedido e revenda dos Serviços e o uso que você e seus clientes fazem dos Serviços após qualquer modificação será considerado como aceitação de tal modificação.

Os termos adicionais abaixo aplicam-se à Sua compra de um Orquestrador de Nuvem da Ingram Micro (“Serviços IMCO”) e ao uso de tais Serviços IMCO por Você e por Seus clientes:

Período e Rescisão

Os Serviços IMCO começam uma vez provisionados no Marketplace. Você pode cancelar os Serviços através do Marketplace, desde que nenhum compromisso relativo aos Serviços IMCO esteja ativo sob a égide deste Contrato (isto é, você ou um ou mais de Seus Usuários não estejam empregando quaisquer serviços ativos). Você somente poderá encerrar os Serviços IMCO se não houver compromissos de período existentes para os Serviços IMCO. Se você ou um Usuário encerrar o uso de um Serviço IMCO antes do vencimento do período de compromisso para o serviço selecionado, você continuará responsável pela Ingram Micro por todos os encargos remanescentes e acumulados para o Serviço IMCO de acordo com o compromisso de período selecionado.

Os serviços IMCO estão disponíveis para o compromisso mínimo de um (1) ano. Os Serviços IMCO serão renovados automaticamente por um (1) ano adicional, a menos que Você os cancele antes do final do período em vigor.

Taxas

Você concorda em pagar as taxas e encargos pelos Serviços IMCO conforme descritos no processo de registro e que aparecem no Site, conforme alterado de tempos em tempos, se for o caso. Para qualquer extensão de um período de assinatura ou para o provisionamento de uma atualização dos serviços IMCO, o preço em vigor naquele momento será aplicável, salvo acordo mútuo entre as Partes, por escrito, em outro sentido. A Ingram Micro, poderá, de tempos em tempos, a seu exclusivo critério, alterar as taxas cobradas pelos Serviços IMCO. Qualquer aumento nas taxas entrará em vigor no início do próximo período de assinatura do Usuário. A Ingram Micro irá notificá-lo de tais alterações, se as houver, atualizando o Site ou enviando notificação por e-mail ou correio regular.

Termos de Venda e Serviço

Todos os serviços IMCO estão sujeitos às condições gerais de serviço da Ingram Micro, conforme estabelecido em https://br.cloud.im/legal e informações de configuração do serviço, incluindo, entre outros, os preços (quando aplicável) estabelecidos no Marketplace. Para evitar dúvidas, independente da presença ou aceitação pela Ingram Micro do Seu pedido, este será apenas para fins administrativos, e as partes concordam que os termos e condições reguladores serão os estabelecidos em https://br.cloud.im/legal salvo acordo em contrário entre Você e a Ingram Micro.

Termos de uso

Os Serviços IMCO são fornecidos pela Ingram Micro. Todos os termos de uso e/ou serviços, conforme estabelecido pela Ingram Micro e conforme estabelecido neste documento, devem ser aplicados, segundo o caso, à Sua atividade de revenda e ao uso feito por Você e Seus clientes dos Serviços IMCO ("Termos de Uso"). Você concorda, declara e garante que apresentará os Termos de Uso a cada um de Seus clientes e obterá seu acordo executável aos Termos de Uso antes de permitir que eles acessem ou usem os Serviços IMCO. Você concorda, declara e garante que nenhuma assinatura para os Serviços IMCO será ativada ou usada por Seus clientes antes que o cliente aceite os Termos de Uso. Você irá acompanhar e registrar a aceitação pelos Seus clientes dos Termos de Uso e fornecerá essas informações à Ingram Micro quando solicitado.

A Ingram Micro poderá, a qualquer momento, modificar estes termos e condições. Você e Seus clientes deverão acompanhar tais modificações regularmente no Site. Os termos e condições modificados entrarão em vigor imediatamente após a publicação no Site. Sua compra e revenda dos serviços IMCO e o uso feito por Você e seus clientes dos Serviços IMCO depois de qualquer modificação serão considerados como aceitação de tal modificação.

Características dos Serviços IMCO

Serviços IMCO é uma plataforma hospedada em nuvem que fornece funcionalidades de orquestração de aprovisionamento em diferentes infraestruturas como um serviço (laaS) de Fornecedores de Nuvem (ou seja, Microsoft Azure). Assim, o Revendedor ou o Usuário podem se beneficiar do gerenciamento de vários Fornecedores de Nuvem da IaaS a partir de uma única plataforma (Plataforma IMCO).

Além disso, a plataforma IMCO oferece os seguintes recursos de gerenciamento:

Gerenciamento de VM
- Criar novo VM na assinatura de Fornecedor de Nuvem IaaS ativa
- Inicializar VM inativa existente
- Interromper VM ativa existente
- Deletar VM existente
Configuração do Modelo de Software
- Adicionar novo modelo de configuração de software
- Modificar modelo de configuração de software existente
- Deletar modelo de configuração de software existente
Recursos de Script
- Criar novo script
- Modificar script existente
- Deletar script existente
- Atribuir script existente ao modelo de configuração de software em três etapas possíveis: tempo de inicialização, tempo operacional, tempo de desligamento.
- Retirar script do modelo de configuração do software
Recursos de Firewall
- Criar novo perfil de firewall
- Remover perfil de firewall existente
- Adicionar nova porta TCP permitida ao perfil de firewall existente
- Remover porta TCP permitida de perfil de firewall existente

Limitações dos Serviços IMCO

Serviços IMCO somente poderão ser usados se existir a assinatura ativa do Fornecedor laaS na conta do cliente ou se comprados simultaneamente com uma Assinatura de Fornecedor IaaS.
Quando o Revendedor ou o Usuário executa uma transação de exclusão de VM, não há nenhuma recuperação possível e todos os dados armazenados na VM são perdidos permanentemente.
O cliente é responsável pelo backup e recuperação de dados.
O recurso WebConsole só estará disponível se as chaves SSH correspondentes estiverem configuradas corretamente no momento de provisionamento da VM.
A disponibilidade de VM não está sujeita aos Serviços IMCO, aplica-se o SLA do Fornecedor de Nuvem IaaS.

Suporte

Os Termos Gerais de Serviço da Ingram Micro Cloud se aplica aos Serviços IMCO no que diz respeito a Suporte.

Acordo de Nível de Serviço

A Ingram Micro fornece uma Garantia de Tempo de Operação de Disponibilidade dos Serviços IMCO de 99,9% (a "Garantia de Tempo de Operação") para os Serviços IMCO, calculada mensalmente.

A Ingram Micro não se responsabiliza por danos, responsabilidades, perdas (incluindo qualquer perda de dados ou lucros cessantes) ou quaisquer outras consequências em que você possa incorrer como resultado de qualquer suspensão ou tempo de inatividade dos Serviços IMCO.

O tempo de inatividade causado por qualquer um dos eventos mencionados abaixo será excluído dos cálculos dos Serviços IMCO ("Interrupções Permitidas"):

Problemas do ambiente do usuário que afetem a conectividade ou interfiram nos Serviços IMCO, incluindo, entre outros, a conexão do usuário com a Internet (ou seja, problemas com o Provedor de Serviços de Internet do Usuário, modem, cabo, DSL ou conexão dial-up ou outros problemas de conectividade com a Internet do usuário) ou qualquer outro software ou equipamento do Usuário, software de firewall do Usuário, configurações de hardware ou segurança, configuração do Usuário do software antivírus ou software anti-spyware ou malware, ou erro de operador do Usuário;
Ataques de terceiros, incluindo, entre outros, hacks, intrusões, ataques de negação de serviço distribuídos ou quaisquer outras ações de terceiros destinadas a prejudicar ou interromper os Serviços IMCO, ou a Ingram Micro ou os servidores de seus parceiros;
Problemas relacionados a qualquer software de terceiros ou outros terceiros fornecedores usados em conjunto com os Serviços IMCO (incluindo os serviços da Microsoft);
Eventos de Força Maior, conforme descritos nos Termos Gerais de Serviço da Ingram Micro Cloud;
Problemas relacionados a erros ou falhas de registro de sistema de nomes de domínio de terceiros (DNS) ou de Nomes de Domínio;
Problemas relacionados à indisponibilidade de um site específico, serviço web, aplicativo web ou conexão remota para usuários finais resultantes das ações do Revendedor da Ingram Micro ou de ações de usuários ou ações de terceiros quando o serviço também for considerado disponível pela Ingram Micro, incluindo, entre outros, mudanças na configuração, scripts ou conexões;
Manutenção programada dos Serviços IMCO, realizada regularmente, quando a Ingram Micro dará ao Revendedor da Ingram Micro um aviso prévio mínimo de 48 horas por e-mail ou notificação postada no Painel de Controle Ingram Micro; e
Manutenção de emergência dos Serviços IMCO, não devendo ser superior a 4 horas em qualquer mês, para a qual o Cliente pode não receber aviso prévio.

Termos e Condições relacionados

Uma vez que os serviços orquestrados da IMCO são hospedados por um terceiro, aplicam-se os Termos e Condições para terceiros dos Fornecedores de Nuvem IaaS:

Azure: https://br.cloud.im/legal/azure-terms.aspx

Os seguintes termos e condições adicionais aplicam-se à sua compra das assinaturas SPSS (“Serviços”) da IBM (“Vendor”) e ao uso de tais Serviços por Você e Seus clientes.

Prazo e Rescisão

Os serviços começam uma vez provisionados pelo marketplace. Você pode cancelar os Serviços por meio do marketplace, desde que nenhum compromisso de Serviço esteja em vigor (por exemplo, Você ou um ou mais de Seus clientes estejam empregando quaisquer Serviços ativos). Você só poderá encerrar o Serviço se não houver compromissos de termos existentes para os Serviços. Se Você ou Seu cliente rescindir o uso de um Serviço antes do término do compromisso de termo para o serviço selecionado, Você permanecerá responsável perante a Ingram Micro por todos os encargos restantes e acumulados para tal Serviço de acordo com o compromisso de prazo selecionado.

Os serviços estão disponíveis para compromissos mínimos de um (1) mês. Os serviços serão renovados automaticamente por um período adicional de um mês, a menos que Você cancele os Serviços trinta (30) dias úteis antes do término do prazo de compromisso para o Serviço selecionado.

Taxas

Você concorda em pagar as taxas e encargos pelos Serviços, conforme descrito no processo de registro e que aparecem no Site, conforme possam ser alterados de tempos em tempos. Se Você ou Seu cliente exceder os limites de uso aplicáveis à assinatura do Serviço, Você concorda em pagar as taxas e encargos para tal uso excessivo. Para qualquer extensão de um período de assinatura ou o provisionamento de um upgrade de Serviço, o preço atual será aplicado, a menos que seja mutuamente acordado por escrito por Você e pela Ingram Micro. A Ingram Micro pode, de tempos em tempos, a seu exclusivo critério, alterar as taxas cobradas pelo Serviço. Qualquer aumento nas taxas entrará em vigor no início do novo período de assinatura. A Ingram Micro irá notificá-lo sobre quaisquer alterações, atualizando o site ou enviando um aviso por e-mail ou correio normal.

Preços

Os produtos IBM apresentados no marketplace são convertidos em R$ no dia do faturamento utilizando o dólar fixo do fabricante.

Restrição do Território

Você só pode revender e/ou comercializar os Serviços no Território Brasileiro.

Termos de Venda e Termos de Uso

Todas as compras estão sujeitas aos termos de vendas estabelecidos em https://br.cloud.im/legal e às informações de configuração do serviço, incluindo, entre outros, os preços (quando aplicáveis) estabelecidos no marketplace. Para evitar dúvidas, não obstante a presença ou aceitação pela Ingram Micro de Seu pedido, tais devem ser apenas para propósitos administrativos e as partes concordam que os termos e condições que regem devem ser aqueles estabelecidos em https://br.cloud.im/legal, salvo acordo em contrário por escrito pela Ingram Micro e por Você.

Os Serviços são fornecidos pelo Fornecedor. Todos os seguintes termos de uso e/ou serviço são estabelecidos pelo Fornecedor (os “Termos de Uso”):

O Contrato de Serviços em Nuvem, que pode ser encontrado em: http://www-05.ibm.com/support/operations/us/en/documents.html
A seguir a(s) Descrição(ões) dos Serviços, cuja versão mais recente pode ser encontrada em: http://www-03.ibm.com/software/sla/sladb.nsf/sla/sd. O Link de Descrição de Serviço (SD) anexado pode ser substituído por um SD mais recente após a execução deste contrato. A versão mais recente do SD publicado será o SD do registro.
- IBM SPSS Statistics Base SD
- IBM Watson Studio Desktop Base SD
O Adendo da Descrição de Serviços, que pode ser encontrado em: https://www.ibm.com/common/ssi/cgi-bin/ssialias?htmlfid=EP212349USEN

Os Termos de Uso se aplicarão ao uso dos Serviços pelos seus clientes. Você compromete-se, declara e garante que apresentará os Termos de Uso a cada um de seus clientes e obterá seu acordo aplicável aos Termos de Uso antes de permitir que eles acessem ou usem o Serviço. Você compromete-se, declara e garante que nenhuma assinatura dos Serviços será ativada ou usada por Seus clientes antes que o cliente concorde com os Termos de Uso. Você acompanhará e registrará a aceitação por Seus clientes dos Termos de Uso e fornecerá essas informações à Ingram Micro mediante solicitação.

A Ingram Micro pode, a qualquer momento, modificar estes termos e condições. Você e seus clientes devem monitorar regularmente o site para quaisquer modificações. Os termos e condições modificados entrarão em vigor imediatamente após serem publicados no Site. Sua compra e revenda dos Serviços e o uso que você e seus clientes fazem dos Serviços após qualquer modificação serão considerados como aceitação de tal modificação.

Os seguintes termos adicionais se aplicam à sua compra de assinaturas do Backup Exec (“Serviços”) oferecidas pela Veritas Technologies LLC e / ou suas afiliadas (“Fornecedor”) no mercado para revenda a seus clientes.

Vigência e Rescisão; Auto-Renovação

Os Serviços solicitados no Marketplace começam assim que são fornecidos pelo Fornecedor. Os Serviços estão disponíveis por um compromisso mínimo / prazo inicial de um (1) mês ou (12) doze meses.

Os Serviços serão renovados automaticamente em uma base mensal ou anual, igual em duração ao período inicial adquirido, a menos que você cancele os Serviços por meio do Marketplace trinta (30) dias antes do final do período atual. Um cancelamento atua como um aviso de não renovação e entra em vigor após o término do prazo então vigente. Seu cliente não terá mais autorização para usar o Serviço após a não renovação entrar em vigor.

Você é responsável por avisar o seu cliente sobre qualquer cancelamento que você enviar e fornecer, ou se o cliente solicitar que você cancele, fornecer a confirmação do cliente ao Fornecedor, mediante solicitação. Você é responsável por qualquer responsabilidade decorrente do cancelamento do Serviço de seu cliente no Marketplace.

Se você ou um cliente seu cancelar o uso de um Serviço antes do término do prazo de compromisso do Serviço, você permanecerá responsável perante a Ingram Micro por todos os encargos remanescentes e acumulados por esse Serviço de acordo com o termo de compromisso selecionado, incluindo quaisquer encargos durante um período de renovação acumulado antes do cancelamento

Honorários

Você concorda em pagar à Ingram as taxas e encargos pelos Serviços conforme descrito no processo de registro e que aparecem no Site, conforme podem ser alterados de tempos em tempos. Para qualquer extensão ou renovação de um prazo de assinatura ou o fornecimento de uma atualização de Serviço, o preço atual será aplicável, a menos que de outra forma mutuamente acordado por escrito pelas partes. A Ingram Micro pode, de tempos em tempos, a seu exclusivo critério, alterar as taxas que cobra pelo Serviço. Qualquer aumento nas taxas entrará em vigor no início do próximo período de assinatura. A Ingram Micro irá notificá-lo de quaisquer alterações atualizando o Site ou enviando um aviso por e-mail ou correio normal.

Restrição de Território

Você só pode revender e / ou comercializar os Serviços no Brasil.

Termos de Venda e Serviço / uso

Todos os Serviços estão sujeitos aos termos de venda estabelecidos em https://br.cloud.im/legal/ às informações de configuração do Serviço, incluindo, mas não se limitando a preços, (quando aplicável) estabelecidos no Marketplace. Para evitar dúvidas, não obstante a presença ou aceitação de Seu pedido pela Ingram Micro, tal deve ser apenas para fins administrativos e as partes concordam que os termos e condições aplicáveis serão aqueles estabelecidos em https://br.cloud.im/legal/ a menos que acordado de outra forma por escrito pela Ingram Micro e você.

Todos os Termos de Uso ou Serviço conforme estabelecido pelo Fornecedor e apresentados ao cliente no certificado de confirmação do pedido do Fornecedor ("Certificado") e conforme estabelecido em https://www.veritas.com/company/legal/license-agreements se aplicam a o uso dos Serviços por seus clientes (“Termos de Uso”). Você concorda, declara e garante que (i) apresentará os Termos de Uso a cada um de Seus clientes (ii) nenhuma assinatura dos Serviços será ativada ou usada por seus clientes antes que o cliente concorde com os Termos de Uso. E (iii) Você não deve fornecer ao seu cliente termos e condições diferentes que exijam que seu cliente assine quaisquer termos e condições que não sejam os Termos de Uso do Fornecedor aplicáveis definidos acima. A Veritas garante as ofertas da Veritas SOMENTE AO CLIENTE DO USUÁRIO FINAL de acordo com os termos e condições expressos dos Termos do usuário final. Você será o único responsável por quaisquer reclamações, garantias ou representações feitas por você ou seus funcionários ou agentes que sejam diferentes ou adicionais à garantia fornecida pela Veritas nos Termos de uso do cliente usuário final aplicáveis.

Os termos e condições adicionais se aplicarão à Sua aquisição do Symantec (“Fabricante”) Endpoint Protection Cloud (“Serviços”) assinaturas e a utilização de tais Serviços por Você e por Seus clientes.

Prazo e Rescisão

Os Serviços terão início uma vez provisionados através do marketplace. Você poderá cancelar os Serviços por meio do marketplace, desde que não existam compromissos de Serviços ativos nos termos deste instrumento (isto é, caso Você ou um de Seus clientes esteja empregando quaisquer Serviços ativos). Você somente poderá rescindir o Serviço se não houver compromissos a prazo existentes referentes a Serviços. Caso Você ou Seu cliente rescinda a utilização de um Serviço antes da expiração do compromisso a prazo referente ao serviço selecionado, Você permanecerá responsável perante a Ingram Micro por todos os encargos remanescentes e acumulados referentes a tal Serviço de acordo com o compromisso a prazo selecionado.

Os Serviços serão disponibilizados por um período de compromisso mínimo de 1 (um) mês ou 1 (um) ano. Os Serviços serão também renovados por períodos adicionais de 1 (um) mês ou 1 (um) ano, conforme aplicável, salvo se Você cancelar os Serviços antes da expiração do compromisso a prazo referente ao Serviço selecionado.

Taxas

Você se compromete a pagar as taxas e encargos referentes aos Serviços indicados no processo de registro e publicados no Site, conforme alterados a qualquer momento. Caso Você ou Seu cliente exceda os limites de utilização aplicáveis à assinatura do Serviço, Você se compromete a pagar as taxas e encargos de tal excedente de utilização. Na hipótese de prorrogação do prazo de assinatura ou fornecimento de upgrade do Serviço, aplicar-se-á o preço vigente no momento, salvo convenção por escrito em contrário entre Você e a Ingram Micro. A Ingram Micro poderá, a qualquer momento e a seu exclusivo critério, alterar as taxas cobradas pelo Serviço. O eventual aumento da taxa entrará em vigor no início do novo prazo de assinatura. A Ingram Micro notificará Você de tais alterações mediante atualização do Site ou envio de notificação por e-mail ou correio regular.

1. Condições de Venda e Termos de Uso

Todas as compras ficarão sujeitas às condições de venda disponíveis em https://br.cloud.im/legal e às informações de configuração do serviço, incluindo, sem limitação, o preço (conforme aplicável) estabelecido no marketplace. Para evitar dúvidas, não obstante a presença ou aceitação de Seu pedido pela Ingram Micro, tal presença ou aceitação terão finalidade apenas administrativa, e as partes convencionam que os termos e condições aplicáveis serão aqueles disponíveis em https://br.cloud.im/legal salvo convenção por escrito em contrário entre a Ingram Micro e Você.

Os Serviços serão fornecidos pela Fabricante. Todos os termos de uso e/ou serviço estabelecidos pela Fabricante e disponíveis em https://www.symantec.com/about/legal/repository e https://www.symantec.com/content/en/us/enterprise/eulas/endpoint-encryption-11-1-1-eula.pdf se aplicarão, conforme o caso, às Suas atividades de revenda e à utilização dos Serviços por Você e Seus clientes (“Termos de Uso”). Você avença, declara e garante que Você apresentará os Termos de uso a cada um de Seus clientes e obterá sua concordância exequível com os Termos de Uso antes de permitir-lhes acessar ou utilizar o Serviço. Você avença, declara e garante que nenhuma assinatura dos Serviços será ativada para ou utilizada por Seus clientes antes que o cliente concorde com os Termos de Uso. Você deverá monitorar e registrar a aceitação dos Termos de Uso por Seus clientes e fornecerá tais informações à Ingram Micro mediante solicitação.

A Ingram Micro poderá modificar a qualquer momento estes termos e condições. Você e Seus clientes deverão acompanhar regularmente o Site para verificar as eventuais modificações. Os termos e condições modificados entrarão em vigor imediatamente após sua postagem no Site. A compra e revenda dos Serviços por Você e a utilização dos Serviços por Você e Seus clientes após qualquer modificação valerão como aceitação de tal modificação.

Termos & Condições da Fornecedora. Os produtos ou serviços fornecidos pela Microsoft (“Fornecedor”) e encomendados, adquiridos e acessados por você para seus clientes ou para uso próprio através do nosso Cloud Marketplace (o “CMP”) são (“Serviços do Fornecedor”). Os Serviços do Fornecedor são fornecidos pelo Fornecedor de acordo com estes Termos e Condições da Microsoft, que incluem os termos e condições aplicáveis, estabelecidos pelo Fornecedor, que regem como você pode revender os Serviços do Fornecedor adquiridos de nós e o uso dos Serviços do Fornecedor por seus clientes (“Termos do Fornecedor“), incluindo, sem implicar em limitação, o Acordo de Nuvem da Microsoft (“MCA“) para clientes. Os Termos do Fornecedor estão disponíveis em https://docs.microsoft.com/en-us/partner-center/agreements e https://www.microsoft.com/licensing/terms ou em outro local, conforme determinado pelo Fornecedor periodicamente. Os Termos do Fornecedor estão sujeitos a alterações periódicas, a critério exclusivo do Fornecedor. Sua capacidade de revender os Serviços do Fornecedor adquiridos de nós está sujeita à sua aceitação e conformidade contínua com os Termos do Fornecedor. Se os Termos do Fornecedor forem alterados, você e seus clientes poderão ser obrigados a aceitar os novos Termos do Fornecedor antes do processamento dos pedidos.

Confirmação de Aceitação do Acordo do Cliente. Você confirmará através do portal do Fornecedor que seu cliente aceitou o acordo do cliente, fornecendo um registro dessa aceitação (fornecendo a data de aceitação, nome do signatário e outros detalhes relevantes) após a criação de novas assinaturas. Para cada um de seus clientes, você nos autoriza e declara e garante que obteve permissão de seus clientes para aceitar os Termos do Fornecedor em nome de seu cliente. Para cada um de seus clientes, a menos que você verifique que seu cliente concordou com os Termos do Fornecedor diretamente com o Fornecedor, você concorda, declara e garante que:

você apresentará os Termos do Fornecedor a cada um de seus clientes;
você obterá a concordância obrigatória de seus clientes com os Termos do Fornecedor antes de permitir que eles acessem ou usem os Serviços do Fornecedor;
nenhum Serviço do Fornecedor será ativado ou utilizado por seus clientes antes que eles concordem com os Termos do Fornecedor; e
você rastreará e registrará o aceite dos Termos do Fornecedor por seus clientes e fornecerá essas informações a nós mediante solicitação.

Instalação de software. Você deve envidar todas as medidas razoáveis para garantir que os clientes usem apenas software original. A instalação de determinado software pelo cliente pode exigir que ele tenha uma licença básica qualificada na unidade de hardware do cliente. Os requisitos aplicáveis são estabelecidos nos termos específicos do produto incorporados ao acordo do cliente. No caso de instalação de software em nome do cliente, você deve envidar esforços comercialmente razoáveis para confirmar que o cliente obteve adequadamente o software obrigatório. Você deve manter todos os registros relacionados à instalação do software e, mediante solicitação, fornecerá esses registros ao Fornecedor para verificação. Qualquer falsificação de tais informações de clientes fornecidas ao Fornecedor constituirá motivo para o término imediato de sua participação na distribuição dos Serviços do Fornecedor.

Número Suficiente de Licenças. Você deve garantir que seus clientes adquiram de você, ou do Fornecedor, um número suficiente de licenças da Microsoft para que os Serviços do Fornecedor correspondam (i) às quantidades dos Serviços do Fornecedor fornecidos ao cliente; e (ii) ao número máximo de usuários e/ou dispositivos que podem acessar ou usar os Serviços do Fornecedor nos termos do acordo do cliente. Você notificará imediatamente o Fornecedor sobre qualquer falha conhecida ou suspeita de um cliente em possuir um número suficiente de licenças da Microsoft.

Acesso Administrativo. Se você (i) obtiver credenciais de acesso administrativo de um cliente para qualquer finalidade, incluindo o cumprimento de obrigações de suporte técnico; ou (ii) de outro modo, tiver acesso ou processar os dados do cliente, você deverá firmar um acordo de cliente independente com o cliente, com termos consistentes com as leis de proteção de dados aplicáveis que regem o uso dessas credenciais administrativas de acesso.

Dados do Cliente e Obrigações de Privacidade. Você incluirá em seus acordos com seus clientes que, na medida exigida por qualquer lei, o cliente (i) notificará os usuários individuais dos Serviços do Fornecedor que seus dados pessoais podem ser processados com a finalidade de divulgá-los às autoridades policiais ou outras autoridades governamentais, quando exigido pela lei aplicável, conforme você ou nós determinarmos; e (ii) obterá o consentimento de usuários individuais para o mesmo.

Aceitação de Acordo de Cliente de Terceiros. Se você estiver autorizado a revender produtos não pertencentes ao Fornecedor disponibilizados por meio de um recurso do marketplace no portal do Fornecedor (“Ofertas de Terceiros”), você deverá fornecer a cada cliente o Acordo de Cliente de Terceiros associado a cada Oferta de Terceiros solicitada por esse cliente. Se o acordo tiver versões regionais com base na localização do cliente, você deverá fornecer a versão regional apropriada ao cliente. O Cliente deve aceitar o(s) Acordo(s) de Cliente de Terceiros aplicável(is) de maneira a criar um acordo legalmente aplicável entre o Fornecedor da Oferta de Terceiros e o cliente. Se o Fornecedor fornecer um Acordo de Cliente de Terceiros atualizado, o cliente dessa Oferta de Terceiros deverá concordar com o novo Acordo de Cliente de Terceiros até a renovação de sua assinatura. Os links para acessar os Acordos de Clientes de Terceiros atuais são disponibilizados no portal do Fornecedor. Ao fazer um pedido conosco, você (i) declara e garante que o cliente aceitou o Acordo de Cliente de Terceiro associado; e (ii) concorda em pagar por todos os pedidos enviados por Ofertas de Terceiros.

Prazo e Rescisão. A data de início dos Serviços do Fornecedor será a mais recente do início dos Serviços do Fornecedor aplicável, conforme especificado no pedido ou na data em que os Serviços do Fornecedor forem provisionados, a menos que especificado de outra forma nos Termos do Fornecedor, e o prazo dos Serviços do Fornecedor continuará até o final do compromisso aplicável (“Prazo”). Se você ou seu cliente encerrarem o uso de qualquer Serviço do Fornecedor antes da expiração do Prazo para esse Serviço de Fornecedor, você permanecerá responsável por todas as cobranças restantes por esse Serviço de Fornecedor ao longo do Prazo. Os Serviços do Fornecedor serão renovados automaticamente por um Prazo de renovação adicional, a menos que você cancele os Serviços do Fornecedor no mínimo 30 dias antes do vencimento do Prazo.

Regras de Cancelamento:

Regras de Cancelamento CSP NCE

Desde março/22 a Microsoft lançou o novo modelo de compra CSP NCE e com essa nova modalidade as regras de cancelamento foram alteradas, conforme abaixo explicitado.

Ressalta-se que a revenda parceira, que lança o pedido de compra em nome desta ou do cliente final, será responsabilizada por toda e qualquer cobrança gerada antes ou depois do prazo de cancelamento, conforme a nova regra da Microsoft.

No novo modelo de compra CSP NCE, o prazo de cancelamento é de 168 (cento e sessenta e oito) horas, contados do horário da compra no portal Cloud Marketplace (CMP), e com regras de pagamento pró rata*.

*Regras de cancelamento dentro do prazo de 168 horas:

Entre 25h e 48h: cobrança pró rata de 1 (um) dia;
Durante as primeiras 24h: isenção total do valor contratado;
Entre 49h e 72h: cobrança pró rata de 2 (dois) dias;
Entre 73h e 96h: cobrança pró rata de 3 (três) dias;
Entre 97h e 120h: cobrança pró rata de 4 (quatro) dias;
Entre 121h e 144h: cobrança pró rata de 5 (cinco) dias;
Entre 145h e 168h: cobrança pró rata de 6 (seis) dias.

Após o prazo de 168 ( cento e sessenta e oito) horas, a contar do horário da compra, será cobrado o valor integral do plano contratado, da seguinte forma:

- Plano Perpétuo: Você será cobrado por todo valor integral, independentemente do período consumido.

- Plano Subscrição: Você será cobrado por todo valor, sendo Anual ou tri anual, independentemente do período consumido.

- Plano Mensal: Você será cobrado por todo mês corrente de consumo.

- Planos anuais: Você será cobrado por todo valor, sendo 12 meses (1 ano) ou 36 meses (3 anos), independentemente do período consumido.

Além disso, não será permitido, após o prazo de 168 (cento e sessenta e oito) horas a contar do horário da compra: i) a redução de seats (licenças contratadas); ii) o downgrade de planos contratados.

Regras de Cancelamento - AZURE NCE

A assinatura de Azure NCE pode ser cancelada a qualquer momento pela revenda através do Cloud Marketplace da Ingram Micro. O período de medição do consumo acontece entre o primeiro e o último dia do mês e a emissão da NF é realizada a partir do dia 11 do mês seguinte, exemplo:

Consumo Maio: 01 a 31/05
Emissão da NF: a partir de 11/06

Por ser cobrado conforme o uso, a medição do consumo do primeiro dia do mês até a data de cancelamento gerará uma cobrança parcial, por exemplo:

Consumo Maio: 01 a 31/05
Cancelamento da assinatura: 03/05
Emissão da NF: a partir de 11/06 com o consumo medido entre os dias 01 e 03/05.

Taxas e Encargos. Você concorda em pagar as taxas e encargos pelos Serviços do Fornecedor, conforme descrito no processo de registro e conforme aparecem no CMP. Se você ou seu cliente excederem os limites de uso aplicáveis aos Serviços do Fornecedor, você concorda em pagar as taxas e encargos por esse uso adicional. Para qualquer extensão de um Prazo ou o provisionamento de uma atualização para um Serviço de Fornecedor, o preço vigente será aplicado, a menos que seja acordado mutuamente de outra forma por escrito por representantes autorizados das partes. Podemos alterar as taxas e cobranças pelos Serviços do Fornecedor de tempos em tempos, a nosso critério. Notificaremos você sobre essas alterações, atualizando o CMP ou enviando um aviso por e-mail ou correio comum. As chaves de licença têm valor em dinheiro. Se alguma chave de licença associada a um pedido for perdida ou usada, por exemplo, 3 de 10, nenhuma das chaves de licença associadas a esse pedido será elegível para devolução ou reembolso, salvo acordo em contrário com o Fornecedor.

Termos e Condições Específicos do Produto. Os termos a seguir se aplicam aos Serviços do Fornecedor específicos.

Microsoft Azure. Todos os Termos do Fornecedor, conforme estabelecido pelo Fornecedor e estabelecidos nas Informações Legais do Microsoft Azure, no Contrato de Assinatura Online da Microsoft e no Contrato de Nível de Serviço aplicam-se à sua atividade de revenda e aos seus clientes. Você concorda em fornecer a cada cliente os Termos do Fornecedor aplicáveis e conseguir seus aceites desses Termos do Fornecedor. Alguns Serviços do Microsoft Azure podem incluir limites e recursos máximos, conhecidos como “Cota de Uso”. As Cotas de Uso podem mudar periodicamente. Consulte os limites, cotas e restrições de assinatura e serviço do Azure para obter as informações mais recentes sobre Limites e o Azure Resource Manager. Somos um principal estrangeiro para fins do recurso do Admin em nome de (“AOBO”). Se o seu cliente remover o sinalizador AOBO de sua assinatura (i) você declara e garante que obteve a autorização do cliente para que nós redefinamos o sinalizador AOBO; (ii) você e seu cliente solicitam que redefinamos o sinalizador AOBO; e (iii) se o sinalizador AOBO não tiver sido redefinido por qualquer motivo, você concorda em pagar o preço total da lista de Fornecedor por essa assinatura.

Responsabilidade compartilhada

Reforçarmos que é de sua responsabilidade garantir a segurança para os ambientes em Azure e Modern Workplace de seus clientes.

Você é responsável financeiramente por compras fraudulentas por seus clientes e/ou pelo não pagamento de serviços comprados. Portanto, é recomendável que você coloque em uso controles de mitigação de risco de detecção e prevenção de fraudes.

Para evitar atividades fraudulentas ou uso indevido, ou para soluções, é importante entender os possíveis riscos e desenvolver políticas e práticas que podem reduzir sua exposição.

Autorização do Cloud Orchestrator. Ao adquirir serviços Microsoft Azure, você autoriza a Ingram Micro a criar credenciais de conta para uma assinatura Ingram Micro Cloud Orchestrator (IMCO) exclusivamente com o propósito de provisionamento automático dessa conta no caso de você encomendar serviços IMCO. Você terá a possibilidade de excluir essas credenciais IMCO através de seu portal Microsoft Azure e ao fazer isso, a capacidade de gerenciar seu serviço Microsoft Azure a partir de sua assinatura IMCO será desativada. Nesse caso, você deverá criar credenciais de substituição e abrir um ticket de suporte para restaurar o serviço.

Política de Preços

A depender do serviço em nuvem adquirido, o preço listado pode estar em real brasileiro (R$) ou em dólar americano (USD).

Política de Preços - Produtos AZURE NCE

Os preços listados são cobrados em dólares americanos, mas a Microsoft disponibiliza a taxa de câmbio PTAX usada para a conversão do seu consumo em real, para o faturamento pela Ingram Micro.

Desde fevereiro/2022, a Microsoft publica no primeiro dia de cada mês, o dólar PTAX usado na conversão do seu consumo de Azure. A Nota Fiscal será emitida no mês seguinte ao consumo e utilizará esta PTAX definida pela Microsoft.

Você poderá checar o valor do dólar PTAX do mês em vigor em nosso Marketplace https://br.cloud.im, acessando a página do produto.

Política de Preços – Produtos MW Legacy

Os preços listados são cobrados em dólares americanos, e convertido pela taxa de câmbio PTAX usada para a conversão do seu consumo em real, e seguido com o faturamento pela Ingram Micro.

Política de Preços - Produtos MW NCE

Para a nova família de produtos MW NCE, os preços listados são cobrados em reais brasileiros, sendo que a Ingram Micro assume o custo em dólares americanos, já considerando a taxa de conversão para real brasileiro (a Microsoft não disponibiliza a taxa de câmbio).

Última alteração: 26 de maio de 2023

Obrigado por usar os Serviços da Ingram Micro Cloud! Leia com atenção os seguintes termos gerais de serviço (os "Termos") porque eles regem o uso dos sites e, em particular, o Ingram Micro Cloud Marketplace ("CMP"), que se relacionam a estes Termos (cada um deles, um "Site"), e qualquer uso dos serviços fornecidos pela Ingram Micro (e não por terceiros) e acessados através do Site (juntamente com cada Site, os "Serviços”). Os Serviços estão disponíveis apenas para usuários autorizados a firmar contratos juridicamente vinculativos segundo as leis aplicáveis nas jurisdições em que os Serviços são oferecidos ou disponibilizados. Qualquer software, nuvem ou outros produtos ou serviços fornecidos por um fornecedor terceirizado (cada um, um "Fornecedor”) e pedidos, comprados ou acessados por você através de um Site constituem-se em “Serviços do Fornecedor”. Quando "Ingram Micro", "nós", ou "nosso" é utilizado nestes Termos, eles se referem à Ingram Micro Inc. e/ou suas afiliadas aplicáveis. Quaisquer referências a "você" ou "seu" nestes Termos são referências à empresa que você representa e que usará os Serviços. Os termos em maiúsculas usados, mas não definidos neste documento, terão o significado atribuido a eles nos Termos do CMP.

Aplicabilidade

Se fornecermos serviços a você nos Estados Unidos da América, esses Termos serão aplicáveis entre você e a Ingram Micro Inc., uma empresa de Delaware. Se fornecermos serviços a você em outro país, esses Termos serão aplicáveis entre você e a afiliada local da Ingram Micro com a qual você negocia.

Ao usar os Serviços, você aceita e concorda em estar vinculado a e cumprir estes Termos, a partir da primeira vez em que acessa ou utiliza os Serviços. A compra, venda, revenda e marketing dos Serviços do Fornecedor que disponibilizamos são regidos por um contrato por escrito separado que foi celebrado entre nós e é complementado pelos Termos do Ingram Micro Cloud Marketplace se essas transações forem feitas através do CMP.

Os presentes Termos são complementares a quaisquer termos e condições aplicáveis a Serviços específicos ou aos Serviços de Fornecedores, incluindo quaisquer outros termos de serviço, contratos de uso ou políticas da Ingram Micro ou do Fornecedor, incorporados através de referência nesses Termos ou disponibilizados on-line através do site ou no site do Fornecedor aplicável. Para maiores esclarecimentos, você concorda que os termos de uso de quaisquer Serviços do Fornecedor serão conforme forem estabelecidos pelo Fornecedor aplicável e qualquer parte que acesse ou utilize esses Serviços do Fornecedor deve cumpri-los. Embora possamos tentar ajudá-lo em seus esforços para resolver disputas com os Fornecedores, você concorda que de forma alguma somos responsáveis por Serviços do Fornecedor

Acesso e Uso dos Serviços

Concedemos a você um direito não exclusivo e intransferível de usar os Serviços de acordo com esses Termos e quaisquer instruções que possamos emitir de tempos em tempos. Podemos emitir instruções de tempos em tempos em relação ao uso dos Serviços e você, seus usuários e clientes deverão em todos os momentos cumprir com tais instruções além de cumprir com esses Termos

Você tem permissão para que os Serviços sejam utilizados por seus usuários com o único propósito de receber e usar os Serviços conforme descrito nestes Termos e qualquer outra finalidade que tenhamos autorizado explicitamente por escrito.

Você pode solicitar autorização de acesso para que seus funcionários, prestadores externos ou outros representantes se tornem usuários dos Serviços, e nos reservamos o direito de recusar qualquer solicitação ou requisição a nosso critério.

Criaremos uma conta para você e seu acesso será concedido através de um nome de usuário e senha ou através de interfaces de programação de aplicativos (APIs) ou outro acesso remoto. O acesso que fornecemos é para uso exclusivo no território, país ou região associado às sua(s) conta(s). Você é responsável por manter a segurança e a confidencialidade dessa autorização de acesso exclusiva e de todas as atividades em sua conta o tempo todo. Você e seus clientes também precisam seguir os requisitos específicos do fornecedor, incluindo, mas não se limitando a, seguir práticas recomendadas de segurança, implementar políticas de gerenciamento de senhas, usar senhas ou senhas difíceis de adivinhar, manter mecanismos de autenticação robustos, habilitar padrões de segurança recomendados, habilitar autenticação multifator, usar permissões de privilégio mínimas, realizar auditorias e revisões regulares, monitorar acessos e configurar políticas de retenção apropriadas. O uso de suas credenciais por terceiros sem nossa aprovação prévia é estritamente proibido. Qualquer uso dos Serviços fora do escopo permitido, conforme estabelecido nestes Termos ou separadamente por escrito, é proibido. Você permanece responsável e integralmente demandável por qualquer violação destes Termos. Você permanecerá o principal responsável por todas e quaisquer cobranças ou taxas incorridas por ou através do uso das credenciais que lhe fornecemos, incluindo aquelas resultantes do uso não autorizado de suas credenciais. Reservamo-nos o direito de cobrar uma taxa por qualquer um dos nossos Serviços a qualquer momento, mediante aviso prévio.

Em relação ao uso dos Serviços, você declara e garante que:

(a) somente usuários autorizados por nós terão acesso e utilizarão os Serviços de acordo com a autorização de acesso que lhes seja concedida;
(b) você, todos os seus usuários e, quando aplicável, clientes que utilizarem os Serviços observarão e cumprirão plenamente com esses Termos e quaisquer instruções que sejam dadas por nós de tempos em tempos;
(c) você e seus clientes tomarão todas as precauções possíveis para impedir que pessoas não autorizadas acessem os Serviços;
(d) você, todos os seus funcionários e terceiros observarão estrita confidencialidade em relação a qualquer informação confidencial;
(e) você, seus usuários e clientes que utilizarem os Serviços deverão em todo momento cumpreir com as leis e regulamentos aplicáveis, incluindo, entre outros, leis e regulamentos de proteção de dados e segurança.

Você deverá informar-nos imediatamente se já não tem relação com algum usuário e o acesso necessita ser revogado. Não obstante você permanece responsável perante a nós com relação a qualquer uso continuado, seja ele autorizado ou indevido, da autorização de acesso aplicável.

Modificação e Rescisão

Podemos modificar esses Termos ou nossos Serviços a qualquer momento e impor novas condições aplicáveis ao uso dos Serviços, a nosso critério. É sua responsabilidade verificar esses Termos regularmente. Qualquer modificação a estes Termos entrará em vigor uma vez publicada no Site. O uso dos Serviços após qualquer modificação significará sua aceitação de tais Termos atualizados. Se alguma modificação for inaceitável, você pode interromper o uso dos Serviços. Na realidade, você pode interromper o uso dos Serviços a qualquer momento.

Reservamo-nos o direito de descontinuar os Serviços a qualquer momento, a nosso exclusivo critério, e faremos esforços razoáveis para informá-lo com antecedência de qualquer descontinuação.

Reservamo-nos o direito de encerrar ou suspender imediatamente o seu acesso aos Serviços se:

(i) pararmos de oferecer o serviço;
(ii) você violar qualquer um desses Termos;
(iii) o uso dos Serviços por você ou pelo seu cliente causaria risco de dano ou perda para nós ou para outros usuários; ou
(iv) você não usar sua conta por um período de seis (6) meses.

Isso deve ser de senso comum, portanto, não lhe faremos uma lista exaustiva de coisas que você não deve fazer, mas se (a nosso critério exclusivo) determinarmos que você agiu de forma inadequada ou violou esses Termos, nos reservamos o direito de encerrar sua conta, proibi-lo de usar os Serviços e tomar as medidas legais apropriadas. Só para esclarecer, você não pode acessar ou usar os Serviços para nenhuma atividade ilegal. Podemos monitorar sua atividade a qualquer momento. Além disso, podemos impedir temporariamente ou permanentemente o uso dos Serviços, cancelar os Serviços sem reembolso e, se apropriado, instaurar uma ação legal contra você. Além disso, você pode estar sujeito a sanções civis ou criminais e medidas cautelares. Não seremos responsáveis por quaisquer reivindicações que possam surgir da nossa suspensão ou rescisão dos Serviços.

Propriedade Intelectual

Ao usar os Serviços, você pode fornecer itens como arquivos, conteúdo, mensagens, contatos e outros que pertencem a você. Os Termos não nos dão nenhum direito à sua propriedade, exceto o direito limitado de nos permitir oferecer os Serviços. Da mesma forma, os Serviços são protegidos por direitos autorais, patente, marca comercial e outras leis e regulamentos dos EUA e de outros países. Os presentes Termos não concedem a você nenhum direito, título ou interesse nos Serviços, no conteúdo de terceiros nos Serviços, nas marcas registradas, nos logotipos ou nos recursos de marca e nenhuma licença ou direito de propriedade sobre qualquer propriedade intelectual de nossa propriedade ou do Fornecedor é transferido para você. Fique avisado que qualquer solução desenvolvida por você pertence a você, exceto quando a solução tiver sido criada, no todo ou em parte, por nós ou se tivermos contribuído materialmente para seu desenvolvimento através de qualquer um de nossos Serviços, em cujo caso os direitos de propriedade intelectual desenvolvidos pertencem a nós (isso inclui desenvolvimento por nós de conectores de serviço (um mecanismo de software capaz de processar solicitações que relacionam os Serviços ao seu ambiente ou o ambiente de um terceiro) utilizados ou desenvolvidos para interagir com nossos Serviços). Agradecemos o feedback, mas observe que podemos usar quaisquer comentários, ideias ou sugestões sem qualquer obrigação para com você.

Dados e Proteção de Dados

Você concede a nós e às nossas afiliadas um direito mundial não exclusivo, intransferível e sem royalties de usar os dados eletrônicos especificamente pertencentes a você e/ou seus clientes ou usuários, incluindo quaisquer dados pessoais, conforme definido pelas leis aplicáveis, que sejam processados utilizando os Serviços (coletivamente, "Dados”) estritamente com o propósito limitado de prestação dos Serviços a você e/ou seus usuários. Se você for um revendedor, você concorda que recebeu o consentimento adequado de seus clientes para fornecer as informações deles a nós e nossas afiliadas para uso em conexão com os Serviços, ou você cumpre com uma base legal alternativa para fornecer as informações deles a nós e nossas afiliadas. Você garante e declara que as informações fornecidas por você a nós nesses Termos são corretas, completas, atualizadas, coletadas de forma legal, compartilhadas e divulgadas a nós e de qualquer maneira não enganosas.

No caso de qualquer componente dos Serviços exigir o uso, acesso e duplicação de informação ou Dados de você ou de seus clientes localizados e armazenados em algum lugar que não o Site como por exemplo qualquer sistema, software, dispositivo, servidores, etc. gerenciados e/ou controlados por você ou por seus parceiros terceirizados ("Sistema(s)"), por meio desse você fornece a nós e a nossas afiliadas autorização e garante tem obtido todas as autorizações necessárias para que nós ou nossas afiliadas localizadas em diferentes países acessem os Dados em tais Sistemas e produzam as cópias necessárias com a finalidade de prestar os Serviços. Mediante nossa solicitação, você fornecerá cópias de tais autorizações ou consentimentos.

Não seremos responsáveis se você se recusar explicitamente a nos fornecer acesso a tais Sistemas e Dados, e você concorda que talvez não possamos fornecer os Serviços e reservamos o direito de terminar seus Serviços.

Você concorda que (i) é o único responsável pela segurança e confiabilidade do(s) Sistema(s) ao(s) qual(is) você está fornecendo acesso a nós para fins de prestação dos Serviços e (ii) será o único responsável por quaisquer danos e perdas incorridos ou sofridos por nós e/ou nossas afiliadas, incluindo, sem limitação, por qualquer violação de privacidade ou custos decorrentes ou resultantes direta ou indiretamente do acesso a tal(is) Sistema(s).

Ao utilizar os Serviços, você concorda que nós e nossas afiliadas podemos usar os Dados de acordo com nossa Declaração de Privacidade, disponível aqui.

Para evitar dúvidas, sujeito às leis de proteção de dados aplicáveis, você concorda que os Serviços podem ser fornecidos e acessados por nós, nossas afiliadas e/ou quaisquer parceiros ou subcontratistas da Ingram Micro localizados em qualquer lugar do mundo (incluindo, sem limitação, os Estados Unidos da América), e podemos, a qualquer momento, alterar (i) os locais de onde os Serviços são prestados ou acessados ou (ii) as afiliadas, parceiros ou subcontratistas utilizados para garantir a prestação dos Serviços.

Nesse caso, você consente com tais transferências e acesso aos Dados e ao uso dos Dados por nós, nossas afiliadas e parceiros autorizados ou subcontratistas, com a finalidade de fornecer os Serviços. Por meio deste, você garante e declara que obteve todas as autorizações e consentimentos necessários para transferir os Dados a nós de acordo com esta seção 5, inclusive fora do Espaço Económico Europeu. Informação adicional pode ser solicitada em privacy@ingrammicro.com.

Você concorda (i) ser o único responsável pelo backup, precisão, integridade, legalidade e segurança de toda e qualquer informação e Dados que você nos fornecer para a prestação dos Serviços, e (ii) ser o único responsável por quaisquer danos e perdas sofridos ou incorridos por você, incluindo, sem limitação, qualquer perda de dados ou violação de privacidade decorrente ou resultante direta ou indiretamente das informações e dos Dados que você fornece para nós para a prestação dos Serviços.

Isenção de Garantias

Nós nos esforçamos para fornecer ótimos serviços, mas há questões que não podemos garantir. ATÉ A MÁXIMA EXTENSÃO PERMITIDA POR LEI, OS SERVIÇOS SÃO FORNECIDOS SEM GARANTIAS, EXPRESSAS OU IMPLÍCITAS. OS SERVIÇOS SÃO FORNECIDOS "TAL COMO SÃO". REJEITAMOS QUALQUER GARANTIA DE COMERCIALIZAÇÃO, ADEQUAÇÃO A UM PROPÓSITO ESPECÍFICO E NÃO INFRAÇÃO.

Limitação de Responsabilidade

NÃO EXCLUÍMOS OU LIMITAMOS A NOSSA RESPONSABILIDADE A VOCÊ SE ISSO FOR ILEGAL. ISSO INCLUI QUALQUER RESPONSABILIDADE NOSSA POR FRAUDE OU DECLARAÇÃO FALSA FRAUDULENTA NA PRESTAÇÃO DE SERVIÇOS. EM PAÍSES EM QUE OS SEGUINTES TIPOS DE EXCLUSÕES NÃO SÃO PERMITIDOS, SOMOS RESPONSÁVEIS PELAS PERDAS E DANOS QUE SÃO RESULTADOS RAZOÁVEIS E PREVISÍVEIS CAUSADOS POR NOSSA CULPA, OU DA NOSSA VIOLAÇÃO DO NOSSO CONTRATO COM VOCÊ. A INGRAM MICRO, SUAS AFILIADAS OU SEUS FORNECEDORES NÃO SERÃO RESPONSÁVEIS POR:

QUAISQUER DANOS INDIRETOS, ESPECIAIS, PUNITIVOS, EXEMPLARES OU CONSEQUENCIAIS;
QUALQUER PERDA DE USO, DADOS, NEGÓCIOS OU LUCROS, INDEPENDENTEMENTE DA TEORIA JURÍDICA; OU
QUALQUER VALOR SUPERIOR A US$ 100.

ESSAS EXCLUSÕES OU LIMITAÇÕES SE APLICARÃO INDEPENDENTEMENTE DE SE A INGRAM A MICRO OU SUAS AFILIADAS FOREM OU NÃO AVISADAS DA POSSIBILIDADE DE TAIS DANOS.

PARA EVITAR DÚVIDAS, VOCÊ CONCORDA EM PERMANECER RESPONSÁVEL E INTEGRALMENTE DEMANDÁVEL PERANTE A NÓS POR QUAISQUER DANOS OU PERDAS QUE POSSAMOS SOFRER DECORRENTES OU RESULTANTES DIRETA OU INDIRETAMENTE DE SUA VIOLAÇÃO DESTES TERMOS.

Indenização

Você concorda em indenizar, defender e manter ilesos nós, nossas afiliadas e nossos fornecedores de e contra toda e qualquer reivindicação de terceiros que possa surgir devido a violação de suas obrigações, acesso ou uso dos Serviços em violação a esses Termos.

Avisos

Se você deseja se comunicar conosco sobre nossos Serviços, inclusive se acha que algo nesses Serviços viola seus direitos, informe-nos no(s) seguinte(s) endereço(s):

E-mail: IMCloudServiceDesk@cloud.im

Correspondência: Ingram Micro Legal Department (Departamento Jurídico da Ingram Micro)
3351 Michelson Drive, Suite 100
Irvine, CA USA 92612

Integralidade do Contrato

Esses Termos constituem a integralidade do contrato entre as Partes com relação ao objeto desses Termos e substituem quaisquer outros acordos anteriores ou contemporâneos, ou termos e condições aplicáveis ao objeto desses Termos. Os presentes Termos não criam direitos beneficiários de terceiros. Reservamos todos os direitos não expressamente concedidos nestes Termos.

Renúncia, Independência das Disposições Contratuais, Cessão e Vigência

Caso não aplicarmos uma disposição, isso não constitui em renúncia a nossos direitos de fazer isso. Se uma disposição for considerada inaplicável, as demais disposições dos Termos permanecerão em pleno vigor e efeito e um termo aplicável será substituído, refletindo nossa intenção o mais próximo possível. Você não pode ceder nenhum dos seus direitos segundo esses Termos, e qualquer respectiva tentativa será anulada. Podemos ceder nossos direitos a qualquer uma de nossas afiliadas ou subsidiárias ou a qualquer sucessor no interesse de qualquer negócio associado aos Serviços. Qualquer disposição exigida através da sua elaboração ou exigida para a aplicação de direitos e obrigações permanecerá vigente mediante a rescisão, incluindo, mas não limitada, às disposições de indenização, limitações de responsabilidade e o período de vigência dos termos desta seção.

All services are subject to the sales terms set forth at https://br.cloud.im/legal/ and service setup information, including but not limited to pricing, (where applicable) set forth in the marketplace. For the avoidance of doubt, notwithstanding the presence or acceptance by Ingram Micro of Your order, such shall be for administrative purposes only and the parties agree that the governing terms and conditions shall be those set forth at https://br.cloud.im/legal/ unless otherwise agreed to in writing by Ingram Micro and You. All Terms of Use or Service as established by Vendor and as set forth at Dropbox Terms Shall apply to Your resale activity and to Your User customers, including but not limited to Your indemnity of Vendor based upon Your acts or omissions and including indemnity of Vendor for any infringement claims arising from the combination by You or Users of Vendor's intellectual property with Your or any third party's intellectual property. Reseller agrees to provide each User with terms of use and gain their acceptance.

Dropbox True Up Deal Specific Terms and Conditions

The purpose of this True Up Deal Specific Terms and Conditions is to provide Customer a flexible model for purchasing additional Dropbox Business Licenses ordered through Ingram Micro's Cloud Marketplace ("CMP").

Generally.

1.1. Background. Customer will purchase the Base Licenses when Customer executes the Order Form through the CMP. In addition to Using the Base Licenses, Customer may, in its sole discretion, deploy Potential True Up Licenses without submitting an additional Order Form to Dropbox referencing a Quote ID through Ingram Micro's Cloud Marketplace if the applicable Quote offers True-Up Pricing.

1.2. Usage. Dropbox will monitor Usage by Customer's End Users at the conclusion of every True Up Period and will use this data to identify Potential True Up Licenses that will convert to True Up Licenses. Dropbox will then calculate the number of True Up Licenses at the end of the applicable True Up Period as described below in Section 2, and Ingram Micro will issue an invoice for this number of True Up Licenses.

1.3. Limit. Customer's total Purchased Licenses may not exceed the number of Available Licenses purchased through Ingram Micro's Cloud Marketplace listed in the Ingram Micro quotation referenced by Quote ID. If Customer would like to increase the number of Available Licenses, customer must order additional Licenses through Ingram Micro's Cloud Marketplace.

True Up Calculation.

2.1. Calculation. At the conclusion of each True Up Period, Dropbox will calculate the number of True Up Licenses. To do so, Dropbox will count the number of Potential True Up Licenses upon which there is any Usage on the last day of the relevant True Up Period, regardless of when the Potential True Up Licenses were deployed. Note: suspended End Users will be counted. Only deleted End Users will not be counted.

2.2. No Decreases. The number of True Up Licenses may only increase from one True Up Period to the next and the Purchased License count may not decrease during the term of the Agreement. Dropbox will charge for the greatest number of True Up Licenses ever calculated during the term of the Agreement, even if the actual number of deployed Available Licenses showing Usage decreased from one True Up Period to the next.

2.3. Add-Ons. If Customer has purchased any add-on features in an Order Form that are offered on a per-End User basis, Customer acknowledges that the quantity of these add-on features that are purchased must match the number of Purchased Licenses. Accordingly, the quantity of these add-on features will also be increased by the same amount as the number of True Up Licenses added, as calculated in accordance with Section 2.1 and 2.2 above.

Fees.

3.1. General. Ingram Micro will charge Customer the Annualized License Price for all True Up Licenses.

3.2. True Up Amount. At the end of each True Up Period, Ingram Micro will charge Customer for any True Up Licenses added in the applicable True Up Period based on the Annualized License Price for the Services and any applicable add-on features specified in the Order Form, pro-rated through the end of the applicable period of the Contract Fee Schedule. At the start of each new period of the Contract Fee Schedule, Ingram Micro will charge Customer for the total Purchased Licenses at such time, based on the Annualized License Price for the Services and any applicable add-on features specified in the Order Form, pro-rated for the applicable period of the Contract Fee Schedule.

3.3. No refund. There are no refunds any portion of the Fees, even if all Base Licenses are not in Use by Customer's End Users.

Invoicing.

4.1. Invoices. Ingram Micro will invoice Customer on the same terms specified on the Order Form. Customer will pay all Ingram Micro invoices in accordance with these Terms and Conditions and is responsible for paying applicable taxes and any other costs as noted on the Order Form.

4.2. Records. Dropbox's internal records regarding Usage, and the resulting billing, will always be the controlling source of information.

True Up Licenses Term. The subscription term for any True Up Licenses shall be coterminous with the then current subscription term for existing Base Licenses.
Definitions.

"Annualized License Price" means the per-unit amount indicated in the Order Form.

"Available Licenses" means the number of licenses indicated in the Order Form. The number of Available Licenses includes the number of Base Licenses and Potential True Up Licenses.

"Base Licenses" means the number of licenses ordered with the Order Form, indicated in the column "Quantity" of the Order Form.

"Contract Fee Schedule" means the payment schedule listed on the Order Form.

"Customer" means You, the party purchasing Dropbox products or services from Ingram Micro through the CMP.

"Direct End User Activity" means any direct access or use of the Services by an End User, which may include End Users: (a) logging into the Services by any means and viewing content; (b) storing files in the Services; or (c) making use of any Dropbox-provided services, including services that have not been released or announced as of the Effective Date.

"Indirect End User Activity" means access or use of the Services by an End User that is not Direct End User Activity, which may include: (a) using the administrative console to deploy licenses by adding files to a services account; (b) using the Dropbox APIs to deploy licenses by adding files to a services account; or (c) transferring account data to a deployed license through the 'Dropbox for Business Account Transfer' feature.

"Order Form" means the registration process that appears on the CMP to order Vendor Services listed in Ingram Micro's Quotation referenced by a Quote ID.

"Potential True Up Licenses" are the number of licenses Customer can deploy to its End Users without submitting an additional Order Form at the time of deployment. The number of Potential True Up Licenses is calculated as follows: Available Licenses – Base Licenses.

"Purchased Licenses" means the number of licenses purchased by Customer, calculated as follows: Base Licenses + all True Up Licenses added up to such point.

"Quote ID" means the unique key identifier in Ingram Micro's Quotation to fill in Quote ID field of the Order Form.

"True Up Fees" means the number calculated as follows: True Up Licenses x Annualized License Price.

"True Up Licenses" means the number of Potential True Up Licenses upon which there is any Usage, the calculation and timing of which is described above.

"True Up Period" means the term indicated in the Order Form, which starts on the date Dropbox makes the Services available to Customer.

"Use" or "Usage" means there is any Direct End User Activity or any Indirect End User Activity on the Available Licenses deployed by Customer to its End Users.

Dropbox Multi-Year Deal Specific Terms and Conditions

Term. Services start once provisioned by Dropbox. All Services are available for the minimum commitment of the Contract Term listed in Order Form.
Fees. Ingram Micro will charge Customer the License Price indicated in the Order Form and the applicable Quote referenced therein.
Invoicing. Ingram Micro will invoice Customer on the Billing Frequency specified on the Order Form. Customer will pay all Ingram Micro invoices in accordance with these Terms and Conditions and is responsible for paying applicable taxes and any other costs as noted on the Order Form.

Políticas Gerais Ingram Micro

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Políticas Gerais Ingram Micro

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